Melissa S.
Yelp
Exceptional service!!!
Stay: 3/16 - 3/18 (5 adults - deluxe Japanese style room)
Almost 25 years ago, I lived in Fusa, Abiko-Shi, not far from Narita, and I spent many days walking up and down Omotesando and around Narita-san (temple). Now, 25 years later, I wanted to show my family the beauty of Narita and the experience of staying in a traditional ryokan. After spending almost 2 weeks in the heart of Shinjuku, right on the edge of Kabukicho, we stopped at Wakamatsu Honten for a few quiet days on our way back to the US. It was a great decision!
The room was just as it should be, with the tatami mats that I miss, the low tables and chairs, and shoji doors that give the clean aesthetic of Japanese design. It fit all 5 of us and our luggage nicely. The view was ... wonderful -- overlooking Narita-san, just left of the main gate. The futons put out for us were comfortable and the yukatas were clean and comfy. Some of our party did need to call down for larger yukatas, which were delivered timely with no problems.
The onsen (which was a new experience for everyone except me) was relaxing and inviting. My 3 adult children all have tattoos and were able to use the onsen without issue. I was actually surprised that they went multiple times in our short stay, proving how much they enjoyed it.
Breakfast was served the two mornings we were there - both very Japanese breakfasts, which facinated my family, and comforted my nostalgic soul.
On the 1st night, we celebrated my daughter's birthday and when the ryokan found out, they quickly supplied us with plates and forks for the birthday cake. Oh and a lighter for the candles. Celebrating her birthday with family in a traditional ryokan in Japan will be an experience she won't forget.
But as wonderful as the facilities were, the shining star of our stay was the service. The staff were always very friendly, warm, attentive and hospitable. It seemed like they went out of their way to make sure we were happy. Unfortunately, after all these years, my Japanese is very poor, but the staff were able to communicate with us all nicely.
Special shout-out to Tiger, the evening manager. He was so nice to all of us and made our stay special. Even though I am not Japanese, I was so proud that my family got to experience Japan at it's finest.
Thank you Wakamatsu! I highly recommend you to everyone I know.