Wakeup Copenhagen, Borgergade

Hotel is an easy walk from metro station. Self check-in was very easy. Hotel is very modern. I had a single room and it was completely adequate. Only issue was our key cards stopped working on last day. Bed was very comfortable. Just an fyi no refrigerator but they do offer breakfast. We did not have the breakfast and opted just to get something from 7-Eleven across the street. There are two grocery stores very close also.

Loved it here. I travelled on my own, the rooms are small but big enough for me. Probably one of the best nights sleep I've ever had, the bed was so comfy. Tv in room. There were little cards available in reception with all the good tourist places to visit which were really helpful. They had a phone already hooked up to a taxi firm in the reception so I didn't need to worry about finding a number. I got picked up within 5 minutes. The staff were very helpful. The location was brilliant. Right in the centre of most tourist spots.

I didn’t want to complain about the hotel but even they could make GOODWILL for us, they did not. First I’ve chosen wrong room(family room instead 2 rooms) and asked for change and they told me not possible. Then I realised my main mistake to choose wrong month (same dates of my flight but wrong month) and asked for GOODWILL. Very obvious that I did not check in the hotel. I do not think that affects occupancy of hotel in winter season. They did not help indeed. Think that I paid now, they have no cost for me. Did I stay there? Did they clean room for me? Did I make any cost? No. I did not ask refund, I did not ask cancellation. I asked to change my dates only. Even we are ok to pay more to separate rooms. They are not helping. First time I am coming to Denmark and this is really not welcoming. Rules are rules I agree but they could make GOODWILL for us. Mistake is mistake. I am not trying to cheat anyone. I shared my flight ticket even.

We had a really good time in the hotel. The room is small but it’s fine for 4 nights, it was clean and calm (no extra sounds for the night). The breakfast was really good. The location is the most convenient to visit the city. And the staff is really nice

Just a perfect little rooms, clean and warm, in the middle of the city. |Breakfast on the roof with fab views. Maybe little more selection of local food like herring or selection of breakfast meats would be nice but not necessary.|If we could change something, I would add a kettle to the room for customers to use.

Be very clear when booking. Typos and ungrammatical English in correspondence with hotel in an attempt to make sure to cancel duplicate booking led us to believe all bookings had been canceled, when, in fact, one booking remained. It was an honest mistake at their end, but four months later, we were charged for a non-refundable one-night stay. However, by that time, we had needed to cancel the trip because my father suddenly passed away, and we needed to cancel the trip to attend his funeral. We even sent then URL of the obituary as proof. They still would not cancel the reservation. Even more disheartening the tone of their correspondence seemed quite cold and dismissive, given that my father had just passed away. It seemed like a nice hotel, and we were seriously considering staying there for several nights when/if we ended up making the trip at a later date. But this showed us a side of the hotel that left us very disappointed -- a hotel that would sow such ill will over $179 at the expense of multiple nights of future stays by us. Didn't even offer a partial refund. Disappointing.

Cheap and cheerful! We arrived 5 hours before check-in and understandably the room wasn't ready but for just 20 dkk (£2.20) we were able to store our bags in a very large locker which meant we could explore the city much more easily. The staff were friendly. The room was on the small side but similar to other city centre hotels we've stayed in. Still enough room for my partner and I for our 3 night stay. The room was really clean - tea and coffee facilities would have been a nice to have. The location is the real positive for this hotel - just a 10 minute walk to lots of the central attractions. Easy to get on a metro or bus nearby to explore further afield too. Also has a really nice large seating area by reception which is useful for an evening drink or waiting for transport to arrive. We would definitely stay here again if back in Copenhagen!

I did an early check-in and they moved me to another room because of that. The room was very clean but also very very tiny. I travel with two suitcases and it was a bit of a puzzle to have them in the room and be able to still move freely. There were offices that could look right into the room, they were very close, I could read what was written on the woman's sweater sitting at her desk. Breakfast was good but not worth the amount they ask. Easy check in and check out. Love the button to request a taxi. The location is the biggest plus in my opinion: close by, nice neighborhood, lots of restaurants and bars and ships nearby...