Jasmine A.
Yelp
I love Wakwak -- their burgers are cheap and delicious -- so it pains me to downgrade them to two stars, but downgrade them I must. While their burgers are still cheap and delicious, their lack of consistency with their opening hours is the reason for the downgrade.
First of all, they never seem to open at a consistent time. Their Facebook page says 11am, although I think in reality they open at noon (I've asked them and have gotten several different answers -- 11am, 11:30am, and noon). There have been times that I have arrived at 12:15pm, only to have to wait 20 minutes because of all the people who arrived before me and were waiting for their order, and there have been times when I have arrived just past noon to beat the crowd, only to have to wait over ten minutes because they weren't open yet. (The reason I waited only ten minutes is not because they would actually open after ten minutes, but because I left.) So basically, either you're waiting a long time because of the crowd, or you're waiting a long time because they haven't opened yet, despite it being during their opening hours.
OK, things happen, and I don't mind waiting if they are running a few minutes behind schedule. But if it's more than five, let people know! And it's not just once in a while, but on a regular basis. This has happened numerous times, but I let it slide -- hey, their burgers are only three bucks. But after today, I had enough.
I went to Wakwak today and got there around 12:10pm. Big surprise, but they weren't open yet. There were two people waiting, and they said they had been waiting for about five to ten minutes and had just called them and were told they would open in ten minutes. So I decided to wait, in the pouring rain, under the Starbucks awning, with the other two customers. After ten minutes had passed, I called Wakwak and asked when they would open. Like a taxi company, when you've been waiting for 45 minutes, despite being told twice already that your ride would arrive in "five to ten minutes", they told me another five to ten minutes.
I told the other customers this, and we all said fuck this and left.
[Yelp collections: Poor and hungry?]