Waldorf Astoria Dubai Palm Jumeirah

Once Upon a Christmas Brunch was an absolutely wonderful experience. The food was outstanding with a huge variety to choose from — truly something for everyone. Everything was beautifully presented and tasted amazing. The service was excellent throughout the brunch, and a special mention goes to Abdu, who was especially attentive, friendly, and made sure we felt very well taken care of. Thanks to the whole team and the great management. We have never met someone so lovely like Swetlana. Highly recommended for a festive and memorable brunch experience!

Rahul truly took amazing care of us. His communication skills are exceptional, and it’s clear he’s destined to rise quickly in his career. His thoughtful recommendations and the way he handled our reservation changes after the tour cancellations meant so much to us. Thank you, Rahul — you made our trip unforgettable. A big thank you to Raghu, Krishna and Sai at the poolside restaurant, and to Naresh, Feroze, and Miraz from the breakfast team. You all took wonderful care of us. Looking forward to seeing you again on our next visit.

We had a fantastic experience.. from the food to entertainment and most especially the service. Great selection of food. Love love the oysters, lobsters, lamb chops and sashimis. The drinks are also good! Special thanks to Nadeem, Asitha and Hridoyn for the outstanding service. Our kids love the fairies, the magician and the singer. Super fun Saturday brunch!

What a treat staying here. The rooms were impeccable, the location is great for a vacation spot and is close enough to downtown to enjoy the beach vibe and the city itself. What made the stay the best experience was the service provided by Samir. He was the most courteous man that this hotel has to offer. He took care of our rooms and any needs that we may have had. The staff itself was exceptional, but Samir was on another level. We would come back to this resort when we come back to Dubai. Would highly recommend and send our thanks to Samir.

I'd like to take a moment to post an edited review of this place as my email to management went unresponded to. I was a guest at Al Habtoor Palace from Dec 20-23 taking advantage of the beach access here. This was supposed to be a big part of my stay I was looking forward to. This is not okay for a 5 star hotel the way I was treated. I really enjoyed my stay up until the last day. It really left a sour taste in my mouth and I do not ever want to come back here. I was a guest who made friends with multiple other guests at the hotel. On 12/23/2025, we were having a mild conversation around 12:00pm in the hot tub of the adults only pool area (note that we did not have any alcohol and we were having a respectful conversation without any cursing/sensitive topics) till when another guest complained to us that we are loud. However, no one had an issue and we had a mild conversation that did not seem to bother anyone. On the first 2 days of visiting, people talked way louder in the pool/hot tub area, so it was assumed it is okay to do so. The staff were then very unfriendly telling us about this. This is very weird since this is AN ADULTS ONLY POOL AREA, and there was no signs of it being a quote "quiet area". It is also assumed that an adults area of a pool is to be significantly more lively and adult oriented than a family side. Never in my life have I experienced this at a beach resort. Having stayed in resorts all over the US, Mexico, Bahamas, Aruba and Turks and Caicos from Ritz Carltons to Conrads, this has never happened once. I am a very respectful traveller and found this extremely off putting. The rude demeanor of the staff and poor communication skills is really off-putting. This really irked me because the day prior there was a man on top of his partner kissing her in front of everyone around 4-6pm and staff did nothing. To look the other way about this but harass us multiple times over a mild conversation is not okay. While I had a great time the first 2 visits, the last day, the staff treated me as if I was breaking in when I first arrived, unfamiliar with the access from Al Habtoor Palace. This was off to a poor start. Lastly, I do not appreciate your staff walking up to me to get a google review on the spot. It feels very pressuring and uncomfortable. Do not pressure your guests to give you fake 5 star reviews. This is something you experience on a cruise ship/cheap all inclusive hotel in Mexico, not a luxury hotel in a world class city. As a guest who spend over $200 USD on food and drinks in the day prior, and plans to spend more on my last day, I did not want anything to do with this property and decided to head to the airport early, excited to leave. Please take a moment to review these concerns.

We have stayed at this hotel ten times and each visit is excellent. The staff is superb and we always get a Pearl Club room which we have enjoyed immensely. We are so very grateful to Mercy and Evelyn, along with Eshan, May, Jenny, Faith, Tasya, Tamim, Jessica. The treated us so kindly. We also want to express our appreciation to Buddhe for the excellent job he did each day with our room. Hassan, the concierge was also most helpful arranging our transportation and assisting with deliveries. The porters were also wonderful, most helpful with our luggage and helping with other items. ||We have never encountered a problem at the Waldorf Astoria Palm Jumeriah, only the best service and a wonderful stay. ||Looking forward to returning in 2026! Thank you all!!!

Waldorf Astoria Palm Jumeirah is hands down our favourite Privilege Pool day in Dubai. The atmosphere is calm, luxurious and perfect for a relaxing day by the water. The service truly makes it special — Aziz and Borzo always go above and beyond, checking on us throughout the day, making sure we have everything we need and constantly keeping us hydrated. Their attention to detail and genuine care make every visit feel effortless and special. We keep coming back for the incredible service, beautiful setting and consistently amazing experience. Highly recommend 🤍✨

We spent the day at the Waldorf Astoria Palm Jumeirah using a day pass, and it was a wonderful experience. The hotel is elegant, well maintained, and perfect for relaxing in a beautiful setting. The pool, beach, and overall facilities are excellent. A special thank you to Santhos and David, who were extremely kind, professional, and always attentive, making our day even more enjoyable. Highly recommended, we will definitely come back!