Waldorf Astoria Park City

Rarely does a hotel leave me speechless. From the impeccable customer service, meticulously maintained rooms and suites, and a level of hospitality rarely seen, I truly felt like a VIP from the moment my taxi pulled up to the main entrance. I don’t think I ever heard the word “no” from a staff member. Everyone genuinely wants to ensure you have a flawless experience. The pool is beautiful, the dining is on point, and the evening s’mores and tea service really elevates this property to the next level. Park City was originally just a stopover on our way to another destination. After this experience, it became the highlight from our entire trip. Thanks to everyone on the Waldorf team who made our stay so special

We recently stayed at the Waldorf Astoria Park City for our very first vacation as a family with our 5-month-old baby, and it was an experience we'll never forget! We would like to thank Dallin, in particular, for such a memorable stay. Upon arrival, we were welcomed with a smile and a lovely upgrade from a king kitchenette room to a 1-bedroom suite. The extra space for mom and dad to relax while baby napped was pure bliss! The team had also already had prepared the crib prior to arrival and gave our son a miniature moose mascot stuffy at check-in. ||Traveling with an infant can be stressful, but Dallin and his team made everything feel effortless. I spoke with him over the phone a few weeks before our arrival and when we met at the resort, he greeted us with genuine warmth and attentiveness. He took the time to ensure we had everything we needed for a smooth and relaxing stay. My husband and I were chatting with him during our s'more nightcap, and he had asked if we had any food restrictions, which we did not. To our surprise, not even 10 minutes later, we returned to our room to the sweetest note and treats to enjoy for our last night at the Waldorf. ||The staff's thoughtfulness and attention to detail made us feel right at home. They consistently called us and our son by name, gave helpful tips for family-friendly activities nearby, and offered complimentary shuttles / car ride services into town. ||The property itself is stunning, nestled in a beautiful mountain setting with all the luxury and comfort you'd expect from a Waldorf Astoria. But it’s the people who truly made this trip unforgettable for our new family.||We’re so grateful and can’t wait to return!

It’s just day two here for us, but we’ve been treated to top notch service whether it is valet, concierge, room service or Powder Restaurant. The staff has been very accommodating. We loved getting to know Luciana who brought us breakfast/room service. Luciana is sweet, generous and very accomplished. Please ask for Luciana if you’re ordering In Room Dining.

Our experiences at the Waldorf Astoria Park City have been nothing short of incredible. We’ve been visiting for the past three years, and every time we arrive, it feels like coming home. The staff here are truly what make this place so special|From the moment we pull up, Jeff at valet greets us like old friends. He always takes care of us with such kindness and attention to detail. it’s one of the many reasons we keep coming back.|A special shoutout to Angela, the event planner, who helped bring our wedding to life. Her professionalism, creativity, and genuine care made our big day absolutely perfect. Every detail was thoughtfully planned and beautifully executed. we couldn’t have asked for more.|Whether it’s for a weekend getaway or a life changing celebration, the Waldorf Astoria Park City delivers an unforgettable experience. We’re so grateful for the incredible staff who make each stay feel so personal and meaningful. Already counting down the days until we return!

I absolutely loved staying here! I came here on vacation for a couple of days with my sister, and the service can't be beat! We stayed in one of the king suites with a kitchen, 2 bathrooms, and an in unit washer and dryer. That washer and dryer were such a big help! The service was absolutely impeccable! We had such an amazing stay, with their lovely pool side service and wonderful spa treatments. I would love to come back and stay again sometime.

Our stay at the Waldorf Astoria was truly amazing. The service from the moment we drove up to the moment we checked out was 5 star! We especially loved the drink service at the pool and the nightly turn down service. The free shuttle into town is super convenient but the resort is so wonderful you really don’t need to go anywhere else.

Like most travelers, I typically only write reviews for really exceptional service or really poor service and, unfortunately, this review is the latter.||Our family is set to stay at the Park City Waldorf for five nights, and on the first night we made a trip to Walmart for groceries and snacks for the week since we were staying in the junior suite room with the kitchenette. When we got back to the hotel room the refrigerator wasn’t working. ||So we did what a normal family would do and called the front desk who sent the maintenance person. The maintenance person mentioned that the last person to stay in our room also said the refrigerator didn’t work. Why would the hotel knowingly give us a room with a dysfunctional fridge? ||This was supposed to be an upgraded room as well since we are diamond members.||I can understand maybe the Holiday Inn having this fridge issue but not the Waldorf. Perhaps what made this even more annoying for me was the fact that we had already bought grocery items. The maintenance person tried to do what he could to fix the issue, but then said he would need to come back in the morning to replace the fridge. This was already 11pm and we have a family with you young kids and a dog so you can imagine our frustration at this point. Meanwhile, we have a fridge full of items set to perish. ||Of course I then asked where the ice machine was and did what I can do to try and keep the fridge cool. To the maintenance person’s credit, I spotted him with a bucket headed to the ice machine after my second trip and mentioned I had already got a few buckets since we were trying to rest asap as this is our first night after a long trip.||I remain completely frustrated that we were given a room that the hotel knew had a non-working fridge, that we are going to spend a lot more time having to deal with the maintenance issue, and that we perhaps may need to go back to the store to replace rotten food. ||Again if this were the Holiday Inn this would be a non-issue. But the Waldorf Astoria is known for quality and exceptional service which, unfortunately, they did not deliver at this property during our stay.

Park City is a beautiful place to visit and there are many types of accommodations to choose from. Of all the places I have stayed, however, the Waldorf Astoria is far and away my favorite. The views location and layout are ideal. Main Street and all it has to offer is a short car or shuttle ride away, but you will be grateful to return to the tranquility of the Waldorf. Over the years that I have stayed there, the level of customer service and quality have remained consistently exceptional. Our most recent stay was no exception. The entire staff was friendly, attentive and helpful, but two individuals went above and beyond. Mitch from the front desk and Dallin, the concierge, patiently helped my family with a request to access a streaming service on our television. When the task proved to be more time-consuming and difficult than we thought, both gentlemen stayed with us until a solution was found. It is rare to find individuals like Mitch and Dallin when traveling, but they are symbolic of the Waldorf Astoria experience in Park City.

The best stay ive ever experienced. the room was clean. The bed comfy, and the front drive guys were so sweet. The staff were so attentive and so kind. The hot food wasn't available for the first part of our stay and they did have some sort of water shut off, but they ended up giving us complimentary grilled food. Shout out to Kate and Jill at the pool for making it such a great time for our kids after they opened up the pool (see comment about water shut off) the unicorn coloring pages waiting in the room were such a special touch. My only feedback would be to offer cheaper cabanas. We will be back.

What a wonderful experience. I had a two bedroom suite which had a bilevel type accommodation. I am AMEX Platinum business member and obviously enjoyed the perks of this. Service was wonderful. We asked for extra water bottles and they accommodated very graciously. Breakfast was amazing and served at the restaurant. Only one restaurant which I wish they had more, but it was pretty delicious. They had coffee every morning either in your room or on 6th level. air conditioner was a bit warm in one of the bedrooms just FYI. We called to get some of the fireplaces working but it was fast. Overall, such a wonderful experience and I cannot wait to come back again!!

They almost had to drag me out of this place because I was totally in love with the property. I arrived right around check in time to an upgraded room and strawberries and balloons for my birthday celebration. Just to mention before my stay, I was contacted by the concierge on what my plans were and how they could help. Top notch service. I could not believe my eyes when I walked into our room. It was truly amazing. The views from the patio, the full kitchen, the spacing of the living room and bedroom and all the amenities. Typing this makes me want to go back right now. We are Hilton members so we used our food credit at the onsite restaurant bar one night and then on room service the next night. Everyone provided top notch service no matter who we came across. We truly felt like royalty to them and it warmed my southern heart. I would highly recommend this hotel and if I ever come back to Park City, I won't stay anywhere else. The afternoon valet guy is the best too! And they also offer morning snacks and all day food service. I mean, I just don't know what they could have improved on with this visit. Keep it up guys!

Our stay at the Waldorf Astoria at the start of the ski season was nothing short of exceptional. What truly set our experience apart was the outstanding service from the staff, especially the concierge, Dallin. His warm personality, professionalism, and genuine passion for hospitality made a lasting impression on us. Dallin went above and beyond to ensure our comfort and helped us fully enjoy Park City through a perfect balance of fun, convenience, and adventure. His thoughtful follow-ups and friendly demeanor made the Waldorf Astoria feel like a second home. Our suite, complete with a kitchenette, fireplace, and balcony, provided the perfect retreat after a day on the slopes. The hotel's complimentary shuttle service and incredible ski valet team were also standout features--those guys were fantastic! We can't recommend this hotel enough and are already looking forward to our next visit!

We love this hotel! We come every early December. The whole facility and staff are amazing. I want to shout out Brook, one of the concierge's. She went out of her way to make a special arrangement for my kiddos to make our Christmas experience more magical. Thank you, Brooke!

The service was great and the staff was very helpful making this stay so cozy. They had great amenities to make traveling to Park City easy and fast and had such an amazing heated pool we would need to check out when we are back. The rooms are spacious and LOVED having the in room full kitchen which made making instant ramen and soups easy especially when you want something a bit more comforting after a day in the snow. We enjoyed Powder and our server Joaquin made it memorable as he remembered the small things we enjoyed with our meal and recommending some great items. We will be back just for that! As for the spa this is where I take one star off as my boyfriend and I got the signature pedicure. The lady he got (Lizzi) was so sweet and patient and made it very relaxing whereas the lady I gotten made it known she did not like me with the way she talked and handled my pedicure. I walked away with maybe a 1st degree burn from the towels and she also didnt wipe off any extra wax so my socks feel a little funny but other than that i appreciate Lizzi a lot for making it manageable and taking care of boyfriend.

We stayed for our end of summer staycation while we visited the Arts Festival. As Diamond members with Hilton we've stayed in multiple properties across the US and have always loved being at a Hilton property. We were overwhelmingly disappointed in our stay at the Waldorf. The AC in our room was broken and we awoke to our room being 88°, the communication and repair of this issue was dismal at best. This was the first of many issues including trouble with the complimentary shuttle service, our patio door that was adjacent to the pool not properly bolting, outlets that didn't work, an ice maker that leaked, and a jetted bathtub that didn't function. All of this should have been enough but we were overcharged $178 for our two night stay. The afternoon at the pool was the only thing redeeming about our stay. This was not the Hilton experience we've come to expect.

Full 5 star experience - all the staff were super helpful, got upgraded free, dining was exceptional and the property was very nice!! Loved the exercise class with shan and the spa experience! Hope to be back!!!!!!!

Great hotel in the Park City area -- especially if you're staying using a Free Night Cerftificate. We were upgrdaded to a 1 bedroom suite that was gigantic and had a full kitchen and living room area and 2 full bathrooms and a balcony. They also offer complimentary hot chocolate from 3 PM to 5 PM (great stuff and not your standard powered hot cocoa), and then complimentary s'mores later in the night. Service was top notch as well. Hot tub wasn't overly crowded either.

It really is true you never forgot how someone makes you feel. I wished we would have got the young man's name who worked in the Ski Valet. The minute we walked through the door he greeted us with a smile, he then proceeded to see what he could help us with. He really took such good care of our family and even made sure we had a snowman kit and an instant picture to remember our time there. I feel like everyone makes you feel welcomed here. It was truly a blessing to spend the first day in December here. Thank you all. We can't wait to see you again.

Waldorf Astoria always offers a first class 5 star experience, and Park City also met expectations. We were snowed in during a 30 inch snowfall and decided not to drive back and instead stay an extra night at the Waldorf. Upon arriving, the snow was so heavy that our tires spun as we tried to climb up to valet. Fortunately we made it up without issues. The main entrance is smaller but charming, with limited seating, and no where to sit at the time. For a $3k night, we got a meager 2 bedroom queen room without balcony, but had a small fireplace and high ceilings. It was a major downgrade from our $600/night 2 bedroom Airbnb down the street, but it was the Waldorf. Downstairs, we looked forward to delicious hot chocolate and s'mores. The jacuzzi in the middle of winter wonderland was epic. I had to use the business center at one point, and all amenities there were free, including printing. That was a really nice touch. They also allowed our dog to stay with us. She was a star wherever we went. The quality, smell, amenities and services of the Waldorf are always on a 5 star level, I really enjoy staying with this tier of Hilton hotels. Great job as always to the staff.

Our trip to SLC/Park City revolved around staying at the exquisite WAPC resort! Booked a standard King (3 nights via pts/FNC) and was Diamond upgraded via email to a junior suite, then proactively upgraded (72hrs before check-in) to a 1BR suite. We were initially given a 1BR suite (#4167) on the ground floor; however, from the master bath, my SO constantly heard running water/toilet flushes from another unit (assuming directly above). As such, we brought this up to the front desk and were given the option to switch to suite #5163, which turned out to be A LOT more spacious -- wrap around layout with 2 separate entrances + large balcony overlooking pool area/mountains = PICTURE PERFECT! Both suites were loaded w 2 TVs, 2 gas fireplaces, living room, dining room, full kitchen w Viking appliances, washer/dryer, 2 full baths + jacuzzi tub, etc. Powder is the only restaurant on-site. Great food! Options: dine-in, pick-up, room service. We tried the following -- Breakfast: Waldorf Benedict, French Toast (kids menu), Banana Nut Bread French Toast. Lunch: Composed Maine Lobster & Lump Crab Salad Sandwich, Snake River Farms Wagyu Burger + Truffle Fries. Everything was delish. Diamond: daily $50 F&B credit (can be used on B/L/D, in-room dining, drinks, etc. no rollover) Heated outdoor pool, 2x jacuzzi (1 of them is adults only) Comp coffee/tea in the AM, flavored water in the afternoon, smores in the evening (7-10pm) 2 firepits out front, 1 firepit by the pool. Gift Shop: 10% off if you're a Hilton member Spa/Spa Shop: 10% off services/products if you're a Hilton member Spa: massage included a 20% service charge (assuming auto gratuity) Concierge: has a large collection of board games (including Monopoly!) No street parking, valet only ($35/night). Unfortunately, valet is no longer included in resort fee. Do yourself a favor and pay w pts/FNC (to avoid taxes & resort fees) *Shout out to Levi (front desk) for making things right (plumbing/structural noise issue) *Shout out to Engineering team & David (front desk) for making things right (safe malfunction) *Shout out to Rose (gift shop) for her warm hospitality, great conversations, and can't forget her AWESOME recommendations (my son had a blast @ you know where! ;D) THANK YOU for the experience!

We had a wonderful stay at the Waldorf Astoria in Park City last week. The physical beauty of the surrounding area is spectacular, even at the end of the winter season. The main street in Park City downtown is very cute. The location of the hotel is very convenient to many of the ski runs, and the gondola to the summit is literally outside the front door. Our hotel experience was terrific, from the elegance of the well-appointed and comfortable room, with fireplace and deck, to the spa/exercise facility to the excellent restaurant at the property, Powder. All of our meals there were great, and the service was friendly and attentive. I know we will be back to enjoy the property at different times of the year. Highly recommend.

Love the - ski valets (great service) and -location with gondola to Canyons. - room service which includes turn down (as it should at a hotel like this) but it was inconsistent. One night it didn't occur at all!! One night it included a little chocolate. One night we had multiple (5!) bottled waters at our bedside. ?? Service was very polite and helpful. Managers were standoffish and didn't smile like service did. They advertise afternoon sushi and noodle bar - but they charged extra for them. Weird. Hot cocoa bar was free and tasty after skiing. Restaurant was very pricey - better off going into town. Extr

Our favorite hotel in Park City! Amazing service from the concierge who can set up things for you like fly fishing and dinner reservations to the valet staff, Jeff from Heber City is our favorite! He always takes great care of us. S'mores nightly! Great breakfast and then down service! We love it here, have stayed here 4x now.

I was greeted by a lovely Valet team best in the business. Then we entered the beautiful mountain chiq hotel. It's funny everyone greets you with welcome back, but my guests had never been. We were sat at a table and for fifteen minutes nobody arrived to greet, or even offer us water. So we left. On the way out saw the executive chef chatting with another employee. Maybe they should hire more servers and less management to actually work instead of having management meetings in the lobby.

I'm not normally the type to stay at a place like the Waldorf Astoria, I'm way too cheap for that. But they had a great price and given how much of a shitshow 2020 has been, I decided to splurge for this trip and I am so glad we did! Really everything here is first-class, from the grand exterior entrance to the lobby with its dramatic staircase up to the second floor and the giant fireplace beyond the front desk. From there is a nice view of the pool area, which I would definitely love to experience again when it's not 30 degrees out! We had the One Bedroom suite, which is perfect for up to three people and features a full kitchen with Viking appliances, granite countertops, as well as ample closets and two full bathrooms. The toiletries were Ferragamo (who knew?), which I loved for the most part. The lotion is all scent, no moisturizing, a theme with higher end hotel lotions apparently (see Cosmopolitan, The). Water pressure and temperature were great, even leaning a bit towards scalding with the sinks, but after a day or two, the right mix was found for hand washing. A plethora of closets, two fireplaces, two televisions, a comfy couch, and a nice table suitable for family dining rounded out the room nicely. Housekeeping was top notch, and Engineering resolved a clogged toilet and a broken drain stopper quickly and efficiently. Really the only issues were around the booking of the gym. You must book in advance for one hour periods and we didn't find out until the last day that the spa does reservations during the day and when they are closed, it's the front desk that takes over. These hand offs weren't always smooth as on at least one occasion the message got lost between the two areas. We were able to get in, but it's a process that definitely could be improved. Other than that, a fabulous stay!

Awesome place to stay. The nature in this part of town is very enjoyable. I will definitely come back One day

Truly the best luxury hotel experience I have ever had. I stayed here this (September 2022) for my 45th birthday trip to Utah. My mother was smart and savvy and used her free anniversary reward night for her Hilton American Express credit card here. To our surprise, we were upgraded to a special suite that had two impressive marble bathrooms, a kitchen, private patio, a dining area, and a living room. We were "special VIPs" or at least they made us feel like we were. To make it even more impressive, they surprised me with birthday treats including chocolate, a bowl of fresh fruit, a small travel candle, a bottle of wine, macrons, and a plate of chocolate cake. I felt like a celebrity. We graciously were in awe and thanked all the hospitality staff while our mouths dropped to the floor with wonderment and delight. I do intend to write an additional review on trip advisor or send the hotel a special thank you too. Everyone should be treated like this once in their lives. The concierge was fabulous and the staff were gracious. They even had smores at night. I was so relaxed that evening that I even forgot my purse in the lobby after having smores and meditating amongst the embers. Luckily, the staff graciously found my purse and kept it safe for the few hours that I completely spaced and made a crazy mistake. I don't think I've ever left my purse anywhere or ever felt like I was in a place that heavenly. The lobby even has a beautiful fresh woodsy aroma that eases away all of your troubles. I'm not going to lie, paying to stay here does cost the big bucks, but I completely understand why. The exemplary services, atmosphere, privacy, and relaxation of this place makes it a well worth investment. I'm saving my dollars so I can come back again. They won me over. We had breakfast the next day at Powder, their restaurant and the food was also spectacular. I love you, Waldorf Astoria, Park City. Definitely a stay that tops them all.

Outrageously wonderful hotel with exceptional service (they remembered our last name and addressed us by that every time they saw us. Was a little over the top, but a nice touch especially as interaction with others for 2020 and early part of 2021 was limited/nil). The COVID safety protocols were in affect ... they wrap the smores up individually so no potential for x-contamination. We did get a suite and the kitchen is enormous and extravagant. We were only there for a few nights, so didn't get to take advantage of it, but if you were here for a longer period with a large group, shopping and making your own meals is the way to go and would be fun as they have top of the line appliances and full size everything (refrig, stove, etc) the location is prime as a well. Close to the Olympic Park as well as downtown Park City (High West Distillery is about 2 miles away) While we are not skiers, would love to come back in Winter to take advantage of the gondola ride to the slopes. Such a pampered, wonderful experience

Nice property! Room was great and service was wonderful from the house keeping crew. Also Brook in concierge was great it was our wedding anniversary. She had a gift bag and champagne and chocolates sent up to the room. Would stay again!

This is the first time I've ever been disappointed in a Hilton property. Unfortunately they still have my credit card on file and have decided to randomly charge it weeks after my stay. When I called to inquire about the charge the woman that answered could not tell me what the charge was for. We were also charged the day after we left for parking and a banquet room rental. They arranged our airport rides so there is no way they would think we parked our car there. We never rented a car. You do not need a car in Park City and actually you are better off without one. My husband and I were there to ski by ourselves. We would have had no reason to have a banquet room. She told me a manager would call me back to discuss the charges tomorrow. Here is how I know that will not happen: I tried to book with the spa twice, no call back. My husband tried to get help connecting to the WiFi, front desk said someone would call, never happened. I asked if I could borrow a yoga mat since they don't allow people to use the yoga room outside of their very limited class schedule. I was told someone would call me. That never happened. There was sticky goo all over one of the nightstands in our room when we got there our first day. We asked to have it cleaned 3 or 4 times before taking care of it ourselves. Our balcony was the only one we could see that was covered in snow. We asked to have it removed and replace the cushions so we could enjoy the balcony on a beautiful afternoon. We had to follow up several times to make it happen and it didn't get done until we talked to someone from housekeeping directly after my husband taught him how to use an ice pick. My husband and the awesome professional from housekeeping had the snow and ice gone in minutes. When we asked for dry cushions we were told no, that they didn't have extra. Our room was okay but for $1,800 a night, it could have been much better. The amenities are okay, but the front desk staff is so careless, guests don't get the full experience. One night we waited for 15 minutes for graham crackers for s'mores following up twice along with the other guests who were waiting. The adults only hot tub has an adjacent fireplace and pool house that we had to find on our own as the front desk only pointed to one other hot tub on the property. The fireplace never ran. Another guest said they tried several times to request that the fireplace be turned on but no action or response at all. The kicker is after I took their survey their only response was to offer me 50 honors points. The MVPs of the whole property and the only place we ever experienced excellent service was the ski valet and boot room staff. They were friendly, knowledgeable about the ski trails and took excellent care of our equipment. At the end of each day, they greeted us with hot towels, water and coffee. The lady who ran the hot chocolate bar was also very sweet and professional. I really hope I don't have to spend too much more time disputing over $400 of false charges to my card. I travel at least 5 weeks a year and I've never experienced anything like this. This is also the very first time having a bad experience at a Hilton property. I have been staying at Hilton properties multiple times a year since the 1990s. I know there are other ski in ski out places to stay on the mountain. We will not be returning to this property ever again.

We checked into this hotel assuming it's a 5 star hotel and it's disgusting. The hotel rooms need to be fully renovated. The room service coffee came in a dirty stained craft and stained dirty tray. The bathroom showers are so stained and dirty you must wear shower slippers. The towels are Hilton quality, not nice and plush like most five star hotels should have. We paid over $1,300 per room so I had much higher expectations.

Had a fantastic stay, staff and management very accommodating, room was beautiful! Activities booked through concierge were a riot.

Stayed there in late January, everything was very clean. Service was amazing. We have a noisy person in the room above us and the front desk was very accommodating and willing to move us to a new room immediately. I will say that the rooms are not very quiet, the hallway noise and noise from the room next to us was still very apparent, but it is an older hotel so not surprising. We are at the restaurant and had room service, both experiences were spot on. I would definitely stay here again.

This is a review for the restaurant Powder. We didn't use the hotel facilities or stay in a guest room. We made three calls to make dinner reservations. One to make the reservation and one to confirm the reservation and one to inquire about corkage( which the girl asked what is corkage/let me ask the bartender)? When we arrived there was no reservation for us. After three calls they couldn't find our names in the system. We had two phones that had their phone number in the caller history. Ok now what? Well they put us in a high top in the bar. We had two small children and the high top was so wobbly it was impractical to eat. It was a very poor experience and the staff didn't seem to care.

Very clean, beautiful, all the amenities. We love staying at Waldorf Astoria hotels, they never disappoint.

Just walking into the Waldorf Astoria Park City melts all your cares away. The entrance lobby is beautifully appointed and the front desk staff are exceedingly friendly and welcoming. We were lucky enough to have one of the townhouse style rooms with a full bath, kitchen and living room on the first floor with the master and bath on the second. The room was generous in size, luxuriously furnished and utterly relaxing. The kitchen itself was beautiful with Thermador appliances. I was so in love that I want to come back here and have Thanksgiving one year. Our balcony overlooked the beautiful pool area and had a dreamy outdoor fireplace. Heaven... The master was huge and had an equally huge bathroom. The bed and linens were soft and cozy, which made for a wonderful night's rest. All the staff we encountered were genuine and friendly. The only suggestion I have is to touch up some of the bruises and blemishes on the walls and baseboards of the room.

The hotel is super charming and well kept. The suite we stayed in was spacious and very clean. The beds need to be replaced ASAP! they are showing wear as they are not as comfortable and luxurious as bed in other top hotel chains like Ritz and Four Seasons. The low rating is for the lack of masks on hotel employees, the lax policy of mask for unvaccinated guests, and lack of information as to why anyone here is not wearing a mask. **The only employees wearing masks are at the Spa.** I understand that the state only recommends mask wearing but I would expect, like I have experienced at Ritz and Four Seasons, a position that makes protecting guests top priority. Especially ones traveling with small children that cannot be vaccinated as of yet. I would have appreciated the hotel or Hilton to notify guests ahead of time of the lax measures when it comes to Covid. It would have given us the option to choose if we wanted to stay or find a place that better suited our covid protection needs. We wore masks all the time we stayed even though we are vaccinated because we were so afraid we would encounter someone who didn't care about our health as much as we cared about others. This was very disappointing as we were looking forward to our stay in park City. The food at the hotel restaurant was very good (we order in room dining the whole time we stayed). The Spa is the highlight of this hotel. The staff is friendly and the services received were amazing. The employee wore a mask and the entire time.

Everything about Waldorf Astoria Park City is AMAZING!!! We planned a quick getaway for my husband's bday. The concierge emailed us a week before and sent us very helpful info about activities nearby and great restaurant options. Daily resort fee includes valet parking, which has one of the best valet staff! There is also a complimentary shuttle from the resort to downtown. We booked the bilevel, one bedroom suite, which is ultra luxurious.. beautiful layout, living room with wall size windows offering great view of the mountains, huge balcony where we sipped wine in the evening and enjoyed morning coffee. Upstairs was the bedroom with a full bath. I loved the Salvatore Ferragamo amenities. Downstairs is another full bath with a pull out couch which was very comfortable for our kids. The best part was the full kitchen with Viking appliances. They surprised us with wine, basket of fruit and fresh baked cookies for my husband's birthday which was so very sweet! Do not miss the s'mores by the poolside every evening from 7.30 to 9 pm. My kids had a blast! This is also included as a part of the resort fee. Staff is very friendly, hardworking and always there to assist you with anything you need. Can't wait to return!!

Waldorf is a hotel worthy of its brand. Beautiful European-style buildings and fantastic nature around them are in perfect harmony. The staff is dedicated and friendly. I have now been to four Waldorfs, and each is impressive and look forward to coming back.

The entire experience was completely unacceptable for any hotel, never mind a Waldorf. Upon check-in I specifically asked to make sure that I was not near an elevator as I find there is increased foot traffic/noise. I was told that my room was not near an elevator. Once I got to my room it was immediately next to an elevator and a workers' station. The floors were getting shined and things were being cleaned with noise outside the door and workers going in and out from 12am onward. I called down to ask about switching rooms and said that I was in fact right next to the elevator and was told by the front desk that they couldn't change my room but I would need to wait until the manager was there the following day. The workers were still making noise at 230am so I called down asking if someone could bring up earplugs as I was unable to sleep but was told these were not kept on the premises. I ended up getting maybe 1 hour of sleep that night due to the disturbance. In addition, the room was not clean and there were visible spider webs. The next day I met with the manager who let me know I could switch rooms when I returned that day. I actually had to cancel my plans for the evening because I was so tired due to lack of sleep the night prior and returned to the hotel. I was then moved to an "upgraded" room - yes the room would have been nice but it was infested with bugs. I killed approximately 10 and would say at least 20 more were visible. They were covering the tables, chairs, walls, drapery, windows, etc. The manager came up and said they must have been brought in by a guest as it was not a problem in the hotel and the bugs couldn't have gotten up into floor 7. At this point, my confidence in the hotel and staff was significantly waning and I was exhausted and upset. I then got moved to a third room where I saw the same bug again and let the manager know there was no way I could stay at this property and checked out. While I was reimbursed for the days I was now not going to be staying there I was not reimbursed for the night I did and there was no offer to help me in calling to find new accommodations or to cover the cost of my stay at a different property based on how this experience impacted my trip. I then had to frantically call nearby hotels to find a place that had an open room for immediate check-in. Luckily after a few phone calls to different properties, the St Regis was able to accommodate. It was a night and day difference - the entire hotel staff there was so on top of everything and the conditions and cleanliness of the property were significantly better. Highly recommend St Regis Deer Valley instead.

Powder-Restaurant within the Waldorf Astoria: Can't speak to the hotel accommodations, but the lunch at Powder- inside the hotel- is not great. Below average, boring, and extremely over priced. Service was extremely lack luster. Not one smile. Felt rushed. Got the distinct feeling our presence and ordering was seen as a great inconvenience and bother to the wait staff. That's unfortunate. It's a beautiful spot and hotel and grounds look very lovely. But the food/service at Powder? Skip it and head to any number of great spots along historic main.

The Waldorf has a customer service experience that is second to none. From valet to check in to the wait staff at Powder everyone was professional, courteous and personable. The pool grounds were a great place to relax including the two large hot tubs. The guest room we stayed in was a king Jr suite. It was adequate but don't expect a jr suite to be a suite. It's just a typical room but with a sofa and fireplace. Bathroom was small but the tub did have jets. I wasn't necessarily impressed with the room but the grounds and service made up for it. Remember when booking that the 4th floor is basically ground level as the resort is built into a mountainside so if choosing your room for a view either pick an external facing room or get higher than 4th.

I would say 2.5 ‍ Service 3 (mostly because the shuttle driver 5 and one valet attendant 5 were nice - the rest , front desk 2 (need attitude adjustments), cleaning staff 2 (they were SUPER FRIENDLY, but when you get back to your room at 9 pm you just want to sleep not wait 45 for your room to be cleaned, need to be more organized), the rest of the valet staff seemed to not care about their job (normally when you arrive to a hotel you're asked if you're checking in? I was asked if I was there for the spa and when I said no he asked if I was there for the restaurant, I had to say I'm checking in can you please valet my car) Cost for what you get 2 (I probably would have been happier at a lower end hotel same level of service with a lower price and lower expectations from myself, as a Waldorf they need to improve their attention to detail) We went for a Birthday weekend and I was expecting at least a happy birthday note (given the reviews with notes and flower petals and it being a Waldorf) - nothing The concierge is a great concept - but not when poorly executed, I went from wine & charcuterie board and excursions to planning my own weekend and a cake in the room because I kept getting different individuals responding and my personal concierge was gone for the weekend, I was informed by her OOO email - communication is key We did arrive at the hotel before the check-in time, but keep in mind it's not high season, we had to wait one hour for the room - had the concierge asked about flight schedule perhaps we could have gone out and done something prior to arriving to the hotel The rooms are large and do have the high end viking appliances and fireplaces, but I think that only overly impresses those who perhaps don't have access to that in their day to day lives or maybe those who aren't accustomed to higher end hotels? For a hotel of this caliber what's going to make it stand out and worth the price is going to be the customer service and sadly this hotel lacks that next level service expected and attention to detail As we were leaving, I wasn't going to mention anything but when asked how my stay was I responded with an "okay", then she said oh and happy birthday to your husband, which just made me bring up why they ask if nothing is going to be done? She apologized and offered to have my room service breakfast taken care of (124) but I was clear it wasn't about the money, from her perspective a happy birthday note is not worth more than 124 and from my perspective what is 124 when I paid room service, hotel, flights, dinners, car rental, etc I expressed all my issues throughout the weekend and she apologized again and then when returning my card for my charges made reference that she took care "it", again I hadn't asked for a credit and in no way shape or form do I feel her gesture compensated for the mediocre weekend I was credited 100 which: -1. Doesn't even take care of the breakfast she originally had offered to "take care of" -2. Makes me feel like she thinks 100 corrects all the neglect from the hotel for the weekend -3. Confirms the LACK of attention paid to the customer when I had previously stated it wasn't about the money I am hoping my experience was due to it not being high season or perhaps a one off, either way it was a learning one for me

All I can say about this hotel and the service we received is wow! This was our first time in Park City and because of the friendly staff and impeccable service we did not want to leave. From the the time we arrived until we left the staff at the Waldorf made us feel so at home and always greeted us with a smile. Our suite had stunning views and was very well maintained. Each room also had a seal on it prior to entry indicating it had been properly sanitized and cleaned which was great! The hotel is very accessible to nearby resorts and also offers a shuttle service to Main Street. The staff really went out of their way to accommodate all of our needs which is why I wouldn't recommend anywhere else to stay if you're planning on visiting Park City.

My best friend and her hubby treated me this blast Feb as a birthday surprise and when I say this was over that top for me I was pleased with my stay and I'm still thanking them for this gift. Loved every moment

The Waldorf Astoria was amazing! The staff was friendly yet professional. All of the food that we ate at the restaurant was so good. We took part in the complimentary s'mores which was fun. Our room was spacious, loved the balcony, and they even had treats and balloons set out for us because we were celebrating a birthday. We really enjoyed spending time at the pool and hot tubs as well. We will be back for sure!

Extraordinary hotel. Grant lobby with beautiful decoration. Great amenities all around the hotel. Love the room come with kitchenette and fireplace. You can ask for s'mores and skewers at the front desk. Great location for winter getaway and skiing. I recommend the egg Benedict for breakfast if you decide to enjoy breakfast at the hotel. The hotel also provides shuttle to pick you up from the near village

This hotel is not a five star as it is advertised as a five star. It needs a complete room renovation and a designer that actually can pick out finishes that work together. Shower curtains for the rooms was also another dirty factor. Never had one of those before at a five star. Perhaps they need a reevaluation.

Patti was awesome as was the entire crew at this location. We were upgraded to a two bath two fireplace suite overlooking the mountain. So happy!! Next time we will get the fireplace on the balcony, those rooms would be fantastic!!! The hotel lobby is beautiful, loved the fireplace, chandelier, and the artwork. The top of the hour shuttle to downtown and Deer Valley was great. All the folks seemed to be masked up for Covid and the hotel was only operating at 50%. One thing, the on property food doesn't need to be so fancy and saucy. Perhaps some direction on the Covid social distancing for the hot tubs would be helpful too :).

We just had an amazing 4 night stay... the hotel met all our expectations during this crazy time. If you need to get away this is a beautiful property.

Enjoyed an afternoon at the Waldorf pool. The pool was cloudy and disgusting grime coated the tiles. Ordered a snack and 45 minutes later this tiny carton of chips with 2 miniscule containers of salsa and quac arrived. Unbelievable for a 5 star hotel. Absolutely shocked. Never again!

Exceeded expectations. Attention to detail and level of unobtrusive service is remarkable. Could walk around the entire property in robe and slippers with no one batting an eye. Property has dedicated gondola direct to Canyons Resort which made acquiring snow sport gear (lift tickets, ski and snowboard rentals) a complete breeze. Ski valet assisted getting ready / recovering from the slopes with gear assist and sustenance Exceptional accommodations. Suite included full kitchen with Viking appliances and a washer and dryer which was greatly appreciated. Spa services were not encountered, but the amenities were plentiful. In the men's spa alone, they feature a 14 shower head rain shower that is unreal. Thankfully it's electronically controlled so guests don't drain the local water table. Nightly tea service, as well as self serve s'mores were particularly delightful. Hotel provided guests with an efficient and timely shuttle to Main Street. Easy access to shoppes and restaurants from the drop-off / pick-up location. After a week we felt like locals, with staff remembering our names and preferences. Truly world class with my highest recommendation!

Worst Waldorf ever. Not only is the hotel low quality and the service very poor, but expect extreme delays in service, room availability (think multiple hours beyond check in time where you and your family are stuck in the lobby waiting). Unresponsive service, disappointing food, and a real embarrassment for Hilton. I came here for a conference and was unable to attend many events due to not having a room at the stated check in time. This is absolutely not a 5 star hotel. 2 stars at most. You are better off at the double tree or Sheraton nearby.

The Waldorf Astoria name comes the heft of the apples, celery, grapes, and walnuts in a Waldorf Salad. From its original hotel in New York (with history dating back to the late 1800s), it carries a name synonymous with elegance, comfort, great service, and the best in hotels. If you've seen the Waldorf in NYC, you'll take one look at the Western-styled building tucked away up on the hill and have a bit of a WTF moment. But when you go in, see the chandeliers, high ceilings, grand staircase, oriental rugs, and marble floors, you'll know you're in a Waldorf. THE ROOM: We spent a long weekend in one-bedroom suite. With a full living room, gigantic bathroom, and bedroom bigger than most run-of-the-mill hotel ROOMS, it isn't cheap, but you definitely get what you pay for. The little things like Ferragamo soaps and shampoos; a high-end washer/dryer and washing machine with complementary detergents; Viking stove, fridge, and microwave; the modern granite-topped kitchen counters; all made us feel at home. There's both a whirlpool tub and a two-head shower. Trust me, you'll want to try both for the therapeutic hot-watery relaxation. And there's a TV in the bathroom! Plenty of furniture: some great leather lounge chairs and a nap-friendly couch. Their DirecTV service is okay ... you can't rewind or DVR anything, and they DON'T have all the channel a sports fan would want. SERVICE: We stayed for our honeymoon, and they gave us rose pedals on the bed, champagne, chocolate-covered strawberries. They didn't pull out all the stops, but they sure pulled out a helluva lot of them. Valet service was good ... however, I have seen quicker. They didn't make me late for anything, and they didn't scratch or Ferris Bueller my car ... I can't ask for much more than that. Cleaning was so-so and the garbage situation ... oy vey. We literally had one garbage can in the whole joint, and that was right by the toilet. Trust me, I looked for a kitchen trash can ... I looked for an ANYWHERE trash can. Waldorf: Either get more trash cans or start a fire in an old oil drum and bring it to my room. FOOD: I review the Powder Restaurant on their own page. Let's just say it's a place you HAVE TO eat at while at the Waldorf. We also had a room service dinner (which they set up on our cool glass dining room table). My wife had the Black Angus Short Rib Beef Burger, and it was epic: the Russian dressing, red onions, housemade brioche bun, aged Cheddar, and Applewood smoked bacon all worked well together for -- by far -- the best room service burger I've ever tasted. I had their Club Sandwich: grilled chicken, Nueske Bacon, lettuce, tomato, guac, Gruyere Cheese, pineapple aioli on toast...it is also off-the-charts amazing. We both got a bowl of their Lobster Clam Chowder. It's creamy, the lobster is top-shelf, but also RICH ... you won't be able to finish this along with a "main course" meal. We shared the Utah Apple Cider Fritters with vanilla cream and salted caramel dipping sauces ... soft, sugary, tasty, messy yumminess. AMENITIES: Park City is an also a great summer place, and the Waldorf the perfect resort. You'll find a swimming pool, two jacuzzis, a Beer Garden, fire pits with complementary s'mores fixin's at night ... the swim area is the place to be, even if you don't want to swim. There are those frou-frou things, like spa treatments, nails, body scrubs, and the like. I recommend you SCHEDULE BEFORE YOU GO. My wife was unable to get in for a spa treatment. To me, this is B.S. ... you should be able to handle a high level of clientele and prioritize guests. VERY disappointing. The view was amazing ... the hills look great, even without snow on them. We also were overlooking the pool ... I was pleasantly surprised how quiet it was ... I could have the window open and not hear a lot of hubbub, and I felt like we still had privacy. Overall, a very good hotel ... I shall return!

I went to the Powder restaurant hereAbsolutely phenomenal food & service!! Luke was an awesome server! My boyfriend & I came to Utah this past weekend to ski and he planned a special dinner for me and took me to Powder. The restaurant is beautiful and the food was amazing but I have to say that Luke made our meal so enjoyable! He was so nice and went above and beyond to make our date night special! He made food suggestions that were so delicious and we are glad we listened to him. As a former server I know what it's like to care and how to show that you do and Luke definitely made my boyfriend and I feel like our experience there was important to him. It's so refreshing to see great service like that!

Without question the best customer service I've received at any hotel. A very special thank you to Grecia at the front desk who truly went above and beyond to make this stay all the more special. We enjoyed lounging by the pool and Harold gave us fantastic recommendations and service as well. We will be back!

This hotel is the place to be at Park City. My goodness, there wasn't one thing I disliked about the place. The valet was smooth and friendly, the reception was attentive and warm, the rooms polished, clean, and incredibly comfortable. The best were the sheets and bed - so soft and smooth to lie in after a long day. This was one of my favourite hotel experiences.