Elizabeth T.
Yelp
We stayed at the Waldorf Towers South Beach for one night. Our experience started with a red-eye flight and my partner had a speaking engagement the evening we checked in. The front desk staff was okay, not particularly friendly. Initially, we planned to stay for our entire trip, but the situation deteriorated once we got into the room.
The hotel isn't very accessible, which wasn't an issue for us, but worth noting. The room we checked into was very small, something we overlooked. It was really only big enough for one person, or two if you only plan to sleep there. Unfortunately, the sheets appeared dirty with hair on the pillow and sheets. Given our time crunch, I decided to help by removing the sheets for the staff to replace. Unfortunately, the mattress underneath had numerous large stains and even a blood spot near the head of the bed, which was extremely gross and disappointing.
Since the hotel was fully booked, they could only move us to a room on the first floor, where the mattress was only slightly less stained. Due to our time constraints with the speaking engagement, we agreed to stay in the other room offered for the night. The next day, we were hassled when we requested a refund for the room, but they eventually complied.
Overall, the room and hotel were not very clean, although it is close to the beach if location is your priority. The online photos of the hotel are somewhat deceptive compared to the reality. I admit I have higher than average cleaning standards due to a bed bug experience as a child, but stained mattresses are unacceptable under any standard.
We moved to a hotel down the street the next day, which provided a much better experience. On a positive note, the new owner or manager reached out to us after hearing about our situation. He was very kind, assured us that changes, including new mattresses, were in progress, and asked us to give the hotel another chance. He even drove me to the new hotel and helped with my luggage, which was very gentlemanly.
I don't usually write negative reviews, but I felt it was important to share our experience to help others. I truly hope the promised changes are implemented because the hotel has a great location.