Hotel Waldstätterhof - Luzern Bahnhof

Stayed here for three nights during a business trip, I would recommend, very nice small hotel with a very professional and smiling stuff. Location is just perfect, next the train station and the main touristique activities. When you book a room there you are giving a card for free transport and access to many museums et discount on some shops. The breakfast was also great Rooms were just enough, very clean room and confortable bed, I had single room with a nice balcony and a view on the main street and a table and two chairs to enjoy some peaceful time at the end of the day Since it was winter and cold outside you definitely don't feel the cold inside the hotel. I would recommend

Really close to the train station and near to the super market coop & migros. Walking distance to old town and iconic sites such as lion monument. Beds are soft and comfortable. Rooms is big enough for 1 large and 1 medium luggage to be opened up fully and still have room for walking around. Breakfast is good:)

Definitely 3 star. Rooms were basic. Extra pillow and duvet provided but no cover/linen for either. Handwash and body lotion dispensers both contained same product (handwash). Rooms not serviced by 4pm in the afternoon because they were "busy with lots of check outs". Did not answer the night bell at 5.45am so had to resort to phoning the hotel to get them to let me in. Great location right opposite the train station but otherwise would not recommend.

Excellent hotel within a few steps from the Lucerne Central Station, it is very convenient location wise, the staff were really friendly and helpful, Nadim Rahimi from the front office desk in particular, was really kind and briefed us on the attractions around town. Perhaps one small negative point from the hotel is the cleanliness of the floor/under the bed, which is dusty, otherwise everything are perfect from our point of view, we’ll definitely come back again in the future

Beautifully decorated rooms with high ceilings and carved molding. Tastefully decorated and recently renovated. Coffee machine in room. Comfortable bed. Extremely quiet, but only a few steps from the train station.

The room had numerous comfort and design problems. The wood floors were extremely sticky, as if something had been spilled and not properly cleaned (possibly just my room, but still very unpleasant and unlike anything I’ve experienced in my travels). The bathroom was especially poorly designed—there were no shelves or ledges in the shower for soap or shampoo, forcing you to put everything on the floor, and only a very short towel rail that had to hold all towels for two people, with no other place to hang them. There was no air conditioning and no working heat, only old radiant heaters that didn’t function. The only way to cool the room was by opening the windows, which led to unbearable street noise. The blinds were extremely thin and let in a lot of light. The bed setup was awkward, with only separate duvets and no top sheet, which isn’t ideal for couples. There was no proper luggage rack, just a hard movable piece of wood(12 lbs/6 kg). Breakfast was not included and required an extra charge. Overall, this was one of the worst bathroom setups I’ve encountered, and the room lacked many basic amenities expected for a comfortable stay.

This hotel is really nice for a 3 star hotel. The location is perfect for the train station. It is also in a very easy area for getting around Lucerne. The decor is very pretty and the front desk staff was also very helpful. We were in a room that opened to the back of the hotel and it was quiet at night. It was a large room/suite with a living room and separate bedroom. Very roomy. The bathroom was also nice however, the reviews about the inconsistency in the shower water temp are true! I agree the fluctuating temp could be dangerous. Use caution. The breakfast each morning was delicious and made getting our day started very nice.

Very close to train station, attractions,shops. Room is very spacious. Bathroom is spacious. Very clean and cozy. Staffs are very helpful and friendly. Breakfast is awesome with lots of variety and delicious. Thank you.

Hotel is right across the train station. As far as accomodations go, it's whatever and the layout is asinine. My room had a very small TV at the foot of the bed pointed away from the bed at a chair. Not that most people check in to watch TV, but I was worried I may kick off the blankets and kick it over so I requested it be moved or removed altogether, to which the receptionist said they couldn't until the next day(when I check-out), and that he would not be responsible for personally moving it himself, but that I would be responsible if I accidentally damaged it. They didn't have any other rooms available to switch me to and offered no solutions. Update: the hotel responded indicating I could be subject to legal issues for saying I was going to give them bad reviews on any platforms I use

Great hotel - close to everything! One block from the lake and the train station- look no further- this is the place!

I don't get the negative reviews for this hotel because I loved it! Granted, I was staying here in the winter and yes, there's no a/c, but that's Europe for you. This hotel is located in a beautiful historic building right on the corner opposite the train station (making it super convenient if you have an early train or if you're carrying bags). It's directly across the street and is less than a 5 minute walk door to door. Even better, you can easily walk to Luzern's beautiful old town and the famous bridge in less than 10 minutes. I don't know why, but we were upgraded to a beautiful business double suite upon check-in. Located on one of the top floors, our room was huge and spacious with a sleek and modern design. The room was very comfortable, mostly due to the space, the modern bathroom, and the great amenities (including an in-room mini refrigerator). Our room was also equipped with several thoughtful features, including complimentary toiletries, a hair dryer, an in-room safe, a tea kettle, and free WiFi. The entire property is SMOKE-FREE which is great, and the rooms were spotlessly clean. The windows to our room opened so we could cool it down quickly. Our view was less than stellar as we looked out onto housing. And as is the case with most European hotels, the bed was hard and not so great. There's a hotel restaurant in the lobby that serves breakfast (which was included free of charge with our room rate), but we chose to sleep in instead of partaking. There are also plenty of places to eat nearby, including a McDonald's right next door (but don't do it!!) and a convenient COOP market across the street. There's also a nice reading room off the main lobby that offers a quiet and comfortable place to sit and work. The front desk staff did have a bit of a Swiss aloofness to them, reminding me much of the hotel staffs across France, but they did warm up when I smiled and complimented them on their lovely city and country. This is a fabulous hotel and I highly recommend it if you're traveling to Switzerland. I'll not hesitate to stay here again if I'm ever back in Luzern.

This hotel feels like a complete bait and switch. The photos on the web site are not accurate we double checked that we weren't misremembering what the room was supposed to look like. Granted we are in some awkward angled room that we can't even fit our luggage in. Based on other reviews it seems like some of the rooms are renovated nicely? Why not all of them? For $250+ a night I expect a little bit more.

The chief complaint is the price against the fact that there is no A/C in the hotel, but Switzerland is super green and eco friendly so having an AC unit is illegal. Aside from that note, the staff is super friendly and welcoming. I genuinely appreciated the fact that if you are checking in early in the morning during the date of your actual check in, you are still welcomed to a free breakfast by the hotel. On top of that, they also offer you a free bus pass and wifi connection for the days that you are in Lucerne running around the city. The location is super convenient to the train station, being right across the street and not too far from a few bus stations as well (down the block). Easy access point to get around so it was definitely a plus for us to stay here. Staff is super friendly in helping you get around Lucerne and exploring all of the different tourist areas, don't be shy to ask for help! There are two different elevators that run, but they are not connected to each other when you press for one so be sure to keep your eye out for both.

$344 per night for a room with no air conditioning?! This is crazy! It's 36 C outside! The room is hot and sultry. There is no refrigerator in the room, so forget about cold drink! The double bed is not a double bed, it's two single beds zipped together and is incredibly uncomfortable. The hotel is already paid for, so we have to stay for tonight, but we won't sleep here tomorrow. No way!

Very modern hotel and nice rooms. I only give it 3 stars because of one annoyance and that is the wifi. You have to enter a username and password every time you want to use the internet. Additionally, they have you enter a different username and password for each of your devices.