Walliserhof Grand-Hotel & Spa Saas-Fee

Important things first. Room spotless, bed comfortable, shower good and service delightful. Located in the middle of town. Can be a bit of a rabbit warren depending whereabouts you’re staying. The pool was good, as was the Don Pedro restaurant. Breakfast what you’d expect from a five star establishment. ||But… if I could have scored it 9/10 I would have done so. 5 star establishments have to tick lots of boxes. This place is expensive (but then this is Switzerland) and it was noisy (they did warn us in advance of road and building work next door, but maybe not the best place for a Relais et Silence) and the sink was one of those where design outdid function (a pet personal hate). Perhaps my tiny reservations are unfair but if I were to visit Saas Fee again I’d probably look for a smaller, cheaper place with more local character and this last factor prevents me awarding top stars.

I really enjoyed my stay here at The Walliserhof. The pool is lovely for a relax after a long day of skiing. It is in walking distance from great restaurants. Would definitely recommend.

I have never in all my 62 years had a better experience at a hotel, and I have visited many all over the world during my life so far. All you need to know is the hotel is perfect, and the management and the staff at the Walliserhof Saas-Fee simply have got everything right. If you are hesitating, do not think twice to click on the confirm reservation button. You will only be delighted with your decision.

Fantastic hotel, staff were so attentive, spa was amazing. Could not fault anything. We were on a half board rate and we were blown away by the quality and presentation of the food. Highly recommend

Excellent hard ware but service is so so. Stay here for 2 nights, request a slipper at the first day 18 June when arrived. The reception ( a guy ) told me that he will arrange after my dinner. When get back to room, still no slipper. Called him, he said house keeping is off, will make sure tell the housekeeping will prepared in my room tomorrow. Return to my room the next day 19 June evening, the long awaited sleeper is still not there! And the glasses is my room is broken. Even clean up for my second day it is still not replaced! Love the environment here and the view the room furniture but absolutely not it’s services. Swiss hospitality??? Haha…. Btw, the cigar bar is nice and restaurants services are professional and good.

Mixed impressions, but overall it was positive! Excellent location in the center, delicate and tasteful room design. Small, but very kind surprises (backpack for hiking 😀, delicious welcome chocolates in the room😋, high quality shampoo and shower gel). The spa and pool area is extensive and super clean, you would not expect such large pool from outside 😀. The breakfast is plenty in variety and the restaurant is spacious with view of the mountains 🥰. However, the pastry offer was very plain, no local specialty (pastry was deep frozen rather than freshly made?), orange juice is not freshly squeezed, coffee is not something, where I will ask the origin of the beans from the staff…. We could not check in earlier, although I believe there was no full house. The sound insulation from higher floor was not perfect, but the hotel is likely a structure made of wood, hence this is somehow expected. This is an expensive hotel (300+ CHF per night) in Saas Fee in early April, and worth to stay there!!! As always, there are small areas for improvement in a 5-star Swiss hotel.

Friendly, warm welcome and great service. From the ski room to ski lifts, the hotel shuttle service worked like a dream. The sleep quality (beds and linens) was dreamy! Great breakfast with fresh fruit, excellent coffee, homemade jam, a honey comb... Looking forward to a return visit soon.

They say in life you get what you pay for; this is so true when it comes to hotels and we were so glad to be staying here when the blizzards raged, the lights went out and the road to, and all contact with, the outside world was blocked, it would seem, indefinitely. There was no sense of panic in the hotel management; plans were put in place and guests were kept informed of the fast-developing situation. Staff were on hand and able to put our minds at ease about continuing to stay beyond our booked departure date and providing food, albeit in very difficult circumstances. This response was exactly what you would expect from a hotel of this calibre. The hotel director should be commended for his calm leadership and his staff responded with courtesy and efficiency to our changing requirements. I had long wanted to stay here and the weather adventures made it all the more memorable.

After staying here 4 nights with two families I have to highly recommend this incredible hotel. Staff as friendly as can be with a perfect balance of formality and pride in their job. Experience the quality of this gem with the world class customer service. This will be my first choice coming back to Saas Fee. Thank you.