Walliserhof Grand-Hotel & Spa Saas-Fee

I stayed two nights at the Walliserhof Hotel in Saas-Fee. The central location is definitely a strong point, as well as the very efficient shuttle service to and from the parking area and to the ski lifts. The room was spacious and comfortable, with a very good bed, pillow selection, and a thoughtful birthday surprise waiting in the room on my birthday. Breakfast was excellent, with a wide and high-quality buffet and a beautiful view over the mountains and the village. The spa area is spacious and well equipped, offering several saunas (aufguss experience everyday at 5.30pm, loved it), steam baths, a pool and a whirlpool, along with a good selection of drinks and snacks. The afternoon cake buffet at the bar was also very enjoyable. The ski room with heated lockers, as well as the convenient ski rental shop just behind the hotel, added to the overall comfort. However, some aspects could be improved: the pool water temperature wasn’t very warm and a cold pot for contrast after the saunas is missing; the passage from the ski room to the outside is not very pleasant, and a bit smelly; the entrance and reception area feel a bit confusing with very tiny desks, and the initial hotel tour, while appreciated, lacked emotion and completeness. Overall, considering the limited luxury hotel competition in Saas-Fee, the Walliserhof remains a good choice for comfort. That said, based on this first experience, I would not yet consider it a true five-star hotel.

Fantastic hotel. Exactly what we were looking for. Great location, breakfast and spa to enjoy walking distance to the ski lifts. Perfect for New Years celebrations for my family. Staff were also lovely. We’ve seen may reviews about hot rooms and it definitely was warm and not much air flow but open up the balcony windows and we all slept well. I’d much rather have a warm room and open windows. Definitely stay here next time we visit. Thanks to all the lovely staff for making it special.

Loved our stay at this beautiful hotel, in such a picturesque village! |Lovely friendly staff, always happy to help with anything. Rooms perfect & clean. Food & drinks great in lovely restaurant & relaxing bar. Spa is a great place to unwind! |Great location. Would Highly recommend & definatley visit again!!

The rooms are VERY hot! To the point I had to go outside in bare feet to cool them down and leave the door open all night in -2 weather. I did try to find the thermostat but didnt seem to have one. The towel i had was frayed. The pillows are horrendous! I did love this place though. 😍 staff were super helpful and friendly everything else about this hotel were absolutely fantastic, food was incredible. The views are insane. Proper love this place though. Would I stay here again? Hell yes I would!!

⭐️⭐️⭐️⭐️⭐️ My absolute favourite winter hotel in Switzerland! Located in the tiny, charming, and beautiful village of Saas-Fee – it honestly feels like a fairy tale: the mountains, the air, the calm atmosphere. But what makes it truly special is its history. Around 40 years ago, George Michael stayed here and filmed his iconic Last Christmas video in this very town. The hotel still serves his favourite cocktail, and his suite is open for visitors, anyone can go in and feel that magic. The hotel belongs to the Relais & Châteaux collection, which already says it all: comfort, luxury, and warmth. The staff are amazing: kind, smiling, and so attentive, it feels just like home. There’s a little car that picks you up and drops you off for free if you arrive by bus, and it can also take you to the ski lifts. The spa and swimming pool are absolutely stunning. Breakfast is another highlight champagne, a huge variety of dishes, everything fresh and delicious. True five-star quality in every detail. Walliserhof Grand Hotel & Spa is simply divine. I love this hotel with all my heart. ❤️

Text copied from our original review. The original is deleted because of the malicious response from the hotel aiming to destroy our reputation and credibility. Our stay, meant for rest and rejuvenation, turned into a deeply distressing experience. The heating was barely functioning, housekeeping failed to arrive at the agreed time, and when we raised the issue, staff denied that such an arrangement had ever been made. The so-called yoga room was a windowless, freezing shelter, wholly unsuitable for floor exercises. Instead of addressing our concerns professionally, staff became defensive and dismissive — a complete lack of empathy for guests in a hotel of this level. The situation escalated shockingly during our post-checkout transfer. The driver verbally attacked us, repeating internal gossip about how a housekeeper had spread to staff that I was "rude" after our conflict — even though I had experienced her behaviour as impolite towards me. He shouted while ignoring icy road conditions and crossed personal boundaries with unwanted physical contact. I left that car in tears, feeling utterly humiliated and devastated. The management's response was equally alarming — they denied accountability, lectured us about "mutual respect," apologised only for minor issues, and ignored the truly serious failings. The grossly inadequate 20% refund felt insulting after such an experience. For a hotel of this supposed standard, we expected integrity, professionalism, and basic guest safety — all of which were missing. Walliserhof Grand-Hotel & Spa in Saas-Fee presents itself as a five-star wellness retreat devoted to relaxation and wellbeing, but our experience was the exact opposite.

Very good location, service and breakfast. The swimming pool and jacuzzi are clean, quiet despite being in a room on the stairs. Only critics would be the bed a little hard with tiny mattress and very slim pillow. The view in the am is really nice for breakfast

Amazing service, the 2 waiters were very nice . It was a delicious experience, we won’t forget the taste. We had an amazing vieuw, we will return. The staf was international, even form Greece, they spoke english perfectly and were very kind and helpful.

After staying here 4 nights with two families I have to highly recommend this incredible hotel. Staff as friendly as can be with a perfect balance of formality and pride in their job. Experience the quality of this gem with the world class customer service. This will be my first choice coming back to Saas Fee. Thank you.