Walliserhof Grand-Hotel & Spa Saas-Fee

Excellent hard ware but service is so so. Stay here for 2 nights, request a slipper at the first day 18 June when arrived. The reception ( a guy ) told me that he will arrange after my dinner. When get back to room, still no slipper. Called him, he said house keeping is off, will make sure tell the housekeeping will prepared in my room tomorrow. Return to my room the next day 19 June evening, the long awaited sleeper is still not there! And the glasses is my room is broken. Even clean up for my second day it is still not replaced! Love the environment here and the view the room furniture but absolutely not it’s services. Swiss hospitality??? Haha…. Btw, the cigar bar is nice and restaurants services are professional and good.

A wonderful stay at. beautiful hotel. Every single member of staff is unbelievably attentive, friendly , hospitable and accommodating - from the cleaning staff , spa staff , waiting team , bar girls , shuttle drivers / porters to the management team and wonderful chef ! big thankyou to Florentina for a full week of wonderful service!!!|Food is creative - beautifully presented and varied flavours and dishes every night ! restaurant ambience perfect due to amazing pianist and singer .. and the overall high standards of warmth , customer focus and cleanliness.|Spa beautiful with adult only quiet area - amazing treatment options but sadly not enough staff / slots available to fully access this ( my only critique - as would have loved to have more treatments ! ) |Suite was lovely - amazing views all round and gorgeous wood burning stove in room / minibar etc |wardrobes area a bit small|and no dressing table which i missed - but really lovely . boot room well organised and kept vey clean|and tidy. Saas Feea bit on small side ski area for us but the hotel|experience made this a wonderful|holiday. well done everyone. thankyou for your amazing hospitality.

Enjoyed a wonderful stay in February half term. Children were made really welcome, colouring at dinner, mini dressing gowns and slippers, little teddies on the bed. ||We stayed in the Attica suite, was very spacious and really worked with the kids. ||Afternoon tea, complimentary selection for cakes was great.||Dinner in the evening was extremely high standard and really enjoyed the live pianist too. ||Ski shuttles were always free and very minimal wait. ||Only improvement would be breakfast buffet was in a small space and could be spread out a bit across the restaurant so felt unnecessarily cramped / crowded. Also not sure why extra charge for certain eggs, given the room rates, normally this is complimentary.||Thank you for a fabulous experience.

Friendly, warm welcome and great service. From the ski room to ski lifts, the hotel shuttle service worked like a dream. The sleep quality (beds and linens) was dreamy! Great breakfast with fresh fruit, excellent coffee, homemade jam, a honey comb... Looking forward to a return visit soon.

They say in life you get what you pay for; this is so true when it comes to hotels and we were so glad to be staying here when the blizzards raged, the lights went out and the road to, and all contact with, the outside world was blocked, it would seem, indefinitely. There was no sense of panic in the hotel management; plans were put in place and guests were kept informed of the fast-developing situation. Staff were on hand and able to put our minds at ease about continuing to stay beyond our booked departure date and providing food, albeit in very difficult circumstances. This response was exactly what you would expect from a hotel of this calibre. The hotel director should be commended for his calm leadership and his staff responded with courtesy and efficiency to our changing requirements. I had long wanted to stay here and the weather adventures made it all the more memorable.

Having not been to Saas Fee for 15 years we decided to stay at the Walliserhof hotel. What a great decision. The Walliserhof is a perfect place to stay if you are travelling to Saas Fee. The rooms are very comfortable especially the bed. The staff are all very friendly and helpful. The food served in the Casar Ritz restaurant is really excellent. The pool and spa is very welcome after a day on the slopes. When we next come back to Saas fee we wouldn’t consider staying anywhere other than the Walliserhof, I would be happy to recommend this hotel to anyone.

We have been coming back to the Walliserhof for 4 years now, as a couple, with friends, or with our dog - and each one of our visits has been unique and memorable! From the comfortable gorgeous alpine-decorated rooms, to the extra attentive service of the staff, the gastronomy offered at the 3 on-site restaurants and the relaxing fully-equipped spa, all inviting you to relax and unwind in a magnificent mountain setting. My favorite part of staying at the Walli is that I feel at home from the moment I arrive, and when it is time to depart I wish I could prolong my stay just a little longer in this wonderful cocoon! Thank you to all the staff for their continuous excellent service and for making us feel so special during each of our visits!

Mixed impressions, but overall it was positive! Excellent location in the center, delicate and tasteful room design. Small, but very kind surprises (backpack for hiking 😀, delicious welcome chocolates in the room😋, high quality shampoo and shower gel). The spa and pool area is extensive and super clean, you would not expect such large pool from outside 😀. The breakfast is plenty in variety and the restaurant is spacious with view of the mountains 🥰. However, the pastry offer was very plain, no local specialty (pastry was deep frozen rather than freshly made?), orange juice is not freshly squeezed, coffee is not something, where I will ask the origin of the beans from the staff…. We could not check in earlier, although I believe there was no full house. The sound insulation from higher floor was not perfect, but the hotel is likely a structure made of wood, hence this is somehow expected. This is an expensive hotel (300+ CHF per night) in Saas Fee in early April, and worth to stay there!!! As always, there are small areas for improvement in a 5-star Swiss hotel.