Amy W.
Yelp
This Walmart is very convenient for me, which is the only reason I go here. I can definitely do without the slow checkout lines, regardless of whether you choose self-checkout or the regular registers. It's almost impossible to find someone in the electronics department if you need assistance. The only part of this store that appears to be consistently staffed is the paint department. I have also noticed that every time I come here, there is either a child screaming like a banshee or you have to walk through a cloud of cigarette smoke to enter the store - usually both.
The employees are usually pretty unpleasant as well. Sometimes you will interact with someone who is kind, but more often than not it's as if they hate you for daring to walk into their store. My entire working life has been in customer service, sales, and/or fundraising, so I get that some days you just don't really want to deal with people and everything they do irritates you. However, the key in customer-facing jobs is that you don't show it! That's basically Customer Service 101. I was recently very rudely remonstrated by an employee because I was attempting to exit the store by walking toward the doors marked "Exit" (crazy, right?). I did not like the tone he used with me, or the fact that there was no signage indicating that those doors were apparently not in use at the time. If it's so important that customers shouldn't leave through the exit doors, put up a sign for goodness sake! There were "caution, wet floor" signs, but those usually mean what they say - use caution when walking on this recently mopped floor, not "avoid the doors just beyond these signs like the plague."
In all honesty, I will probably keep coming to this Walmart occasionally simply because it is very convenient. If the management bothers to read this review, I hope the takeaway is that they need to focus on customer service at this location.
