Walmart Supercenter

Ordering online was exceptional!! I had a ship date of 3/10 and my order was on my doorstep literally same day 5 hours later!!! Wonderful

There have been items missing from the last 10 orders I've placed. Today's order makes 11. It was missing a quarter of the entire order. Then they put me on hold and left me on hold for over an hour. Walmart has not tried to fix the problem or refund my account. Be very careful if you order delivery from them. Right now I am trying to get them to return my money for all the items I paid for but never received. I would definitely use caution if you deal with Walmart at all. This will be the last time I purchase anything from them. I will also be contacting the BBB and my attorney after the way I was treated. I don't recommend wasting your time or money. You'll never get it back. Absolutely horrible company and even worse customer service.

Tony from the electronics department was so helpful the entire time! He stayed with us for over 20 minutes trying to help us figure out the right SD card. Great employee!! Very helpful and patient he deserve a raise!

Extremely disappointed!!! I had a very disappointing experience at Walmart recently. While I was at the self- checkout area, I found a $5 bill on the ground and handed it to two employees who were standing nearby. One was a grey-haired woman with a fuller build, and the other had dark hair and a darker complexion. I told them someone must have dropped it, and instead of doing the right thing, the dark-haired woman said, “Well, finders keepers,” and the grey-haired woman put the money in her pocket. That $5 might not seem like much to some, but for someone else, it could be their last few dollars. I turned it in with the hope it would be returned to the rightful owner, not pocketed by the staff. This lack of professionalism and basic human decency was incredibly disappointing. If you lost $5 at the self-checkout area — unfortunately, the employees took it. I expected better from Walmart.

Not one to typically give a service company a bad review. But I was just very shocked at the lack of customer service offered. A lady who was working in customer service had her water break. So her employees were busy attending her. When I went to ask the THREE self check out ladies who were GOSSIPING about another CUSTOMER so loud, (just flat out calling her overweight, etc) if they could call someone over to jewelry, they told me to go try customer service again that they had no control/training how to do that. When I explained that an employee of theirs was quite literally dealing with contractions they just shrugged their shoulders, laughed and continued on with their conversation. I work in service, I know customers sometimes are rude, and that we barely get a thank you or much appreciation, but like, to laugh about your own employee to a customers face is quite literally appalling. Train your employees to gossip behind closed doors not out in public for all to hear. Especially when part of it was about their own teammate.. I hope the employee giving birth tonight is given much love once she comes back to work! 🙁

We had asked for help in the electronics department. We waited about 10mins for someone to come help us. At least 2 employees passed by us and no one came. We tried asking again and we were ignored the entire time. We ended up leaving without the tablet we were going to purchase.

Easy to run in and grab a few things. Always easy to find products. I enjoy using self checkout.

Cake pickup, Waited 20 minutes at the bakery with 6 employees who passed me . Not one asked if I needed help or cared, I had already received a message my cake was ready for pickup, well I went up front they said they’d send someone, I went back to the bakery and waited and just listened to there phone ring. So then I called Walmart, I spoke to online orders first and they said nothing they could do to help or send someone, then I called the bakery myself and obviously no answer, then I called up front, and she said she didn’t know, irritated I hung up. Well then I walked to veggie aisle because a worker was there but she couldn’t help because she said she couldn’t speak English, so then I walked over to another department and it was the deli and she was busy which is why I didn’t want to bother her but she dropped everything and went to the back room to get the employee who was supposed to be working the counter for me. This made me late and frustrated.

The managment here are ether to greedy or to lazy to have more then a single normal checkout lain open at a time even when that lain has 9+ people waiting in line. Yet will have 4 - 6 people fucking around on their phones "manning self checkout". Also the female manager that was on the clock on January 9th 2024 at 3pm was insulting customers that complained in spanish to 2 cashers and 2 cart pushsers that were just standing around her.

Waited over an hour for grocery pickup that was supposed to occur between 5pm-6pm. When I checked in, it took a whole additional 20 min for them to bring out the order. When I asked if there was any sort of discount for refund for them running way over, I was told "There's no reward for complaining" and I responded "I don't want a reward for complaining, I just wanted to know if my time dealing with your late service would be compensated." Absolutely no respect. If you do a grocery order here, order days in advance and order 2 hours earlier than the time you want to pick up. Worst Walmart experience I've had in a while.

I've been coming to this Walmart for years now as it's close to where I leave, and although it is Walmart, I actually think this location is pretty good. It's often a bit chaotic on this store but for the most part I can always find what I need, the prices are low and the staff is usually friendly. I have been increasingly using their curbside pick up and at first I would have frequent issues with not getting exactly what I wanted, I think their process has improved a lot! Know that if you're doing pickup, it can sometimes take a little while for them to bring out your order after you've checked in.

Firstly, I don't frequent Walmart. But I do price shop, and the store with the best deal gets my business. I needed a few things and shopped on line, finding the best prices for the items at Walmart. I purchased them for pickup. One of the items was unavailable, and they offered to deliver it for free the next day. Really? How convenient was that? Pickup was fast and easy. So, I do have to give Walmart a shout out for this shopping experience. (Still, the store has a creep factor for me, and I just don't venture inside. 29

It would be nice if your door greeter's would use common sense, when someone is bringing in a dog!! A Rottweiler was allowed to come in store, without a service vest on. I was met in the back of the store, while shopping, with a woman TRAINING her Rottweiler to be a service dog!!! This woman had to step between me and her dog because it was coming at me while on a mobility scooter!!! I cannot believe the store would allow Rottweiler's to be trained as service dogs in your store!!!! I guess the greeter ARE only allowed to ask if the dog is a service dog and if the person says yes, then they are allowed to enter premises!! They cannot ask for proof! Per store manager! Come on Corporate, can't you enforce better guidelines??

This review is for the unbelievable pathetic pharmacy they have here. I have to use them because of insurance but I am aggravated 95% of the time I go there. My guess is the people who work for them are too because the staff are usually rude and they don't seem to be able to keep them for very long. Please for the love of God get some management in this store!!!!

If you buy food here, make sure you are checking the expiration dates. I have purchased multiple items here without checking the dates carefully, only to discover after getting them home that they expired 6-9 months ago. Other than that, they do have a lot of self-checkouts, but few or no cashier-run checkouts, so you'll want to keep your cart small, do a pickup order on their app, or go elsewhere (there's plenty of other options not far away).

Better stocked than nicholosville road store, but wait lines at the return register are excessive. One person working, no relief... managers might need to step in.

I honestly always loved going here up until today.10/21/2024 I went in like any other day with my boy friend.we got the simple things we always go their to get like his beer and my waters and even threw my self some new clothes in the cart for work.A shirt didnt have a tag as normal with this walmart but yet i found it in clearence.when we checked out a tailer said "I can't run this with no tags" so she told me to go all the way to find where it was and show her in the women's section as she made the price higher because she didn't know where it was then we thought our day was over after I showed her where it was right?well my boyfriends near 50 so they of course never ask to see his i'd I'm 20 they also never ask to see mines EVER because he's always the one with it because I don't drink that's besides the point though regardless their are policy's but when you have a loyal customer you never steer them away.It was shocking to see what they call their boss approach my boyfriend with such aggression just to conversate and explain to us a situation I wish you all could see how she approached him i was scarred for him because for her to be so called a boss and in a way harassing customers is never the answer.To solve all this, calls have and will be made to feel at peace within the situation.I did not understand the poor performance done today and only today by employers Most of the faces working today looked new Ive been going to this walmart my whole life I've never expected an experience like this I just hope it doesn't happen to any one again.I still cant answer till now what the general manager with the name "missi" said was the reason of why parents come in and children dont need id she just was lost for words.Anyways im gonna stop rambling all i can say is we just ended up putting everything back because they clearly chose to argue thank you for reading my experience with nicholasvilles Walmart

I stop by this location because it is closer to work. I usually check out the arts and crafts, clothing, and get a few snack items. This location can be a bit unorganized and over shopped due to high foot traffic. Firthe, stir clear of the produce section. There are many opportunities for improvement.

This is the best Walmart I have ever been to. The Pharmacy here is particularly outstanding. They have helped me so much, I can't tell you how much it has meant to me. During the Covid-19 pandemic they did a fantastic job of maintaining a safe store. I really appreciated the special early morning hours for senior citizens. I get all of my groceries here because their selection is so terrific. I never expected a Walmart to be this good. It is really amazing and the staff here is especially helpful. My ONLY complaint is that I wish they had more carts for handicapped customers to use. And I wish there was a bench I could sit on at the exit while I call for an Uber to pick me up.

This Walmart Supercenter location is fine. When I was younger I used to love visiting Walmart, but the older I get the less I enjoy shopping there. It can be convenient, because Walmart carries most everything, but the stores are always a mess and checking out is usually a pain, because they have so few cashiers working and the self check-out is always backed up, with several of the machines out of order. This location was actually fairly organized, and all of the self check-outs were working. Plus they had a dedicated attendant at the self check-out area to assist anyone who needed it, which I thought was great! If you're in need of a Walmart run, this is a good location to visit.

I literally just depend 35 minutes at the sporting goods department. I had called the store 3 times to have someone paged, talked to 6 different people and could not get one person to help me so I could buy a box shells for hunting season. You can't tell me out of the hundred people stocking stuff that one of them didn't have a key. The worst part is the front end manager said I would waiter any longer if was you, then she said I manager and there not even answering my call. Worst customer service ever they only had one box of shells left that my mom wanted. I have never been so mad after all the money in groceries I have bought from this company.

Very busy but price and selection wins over. Lines can be long but tough area for large retailers to be perfect.

too slow too slow only one person working no managers helping. no managers helping horrible customer service walmart

Had a pick up time scheduled at the Nicholasville Rd Lexington between 2&3. I arranged my day including a doctor appointment around that time. At 2:00 I got an email saying sorry, your order is delayed for up to 2 hours. This is NOT acceptable. They already reserved payment on my credit card, so I did my part. They need to do theirs. This sucks!

I've been to this Walmart two times. Both times there were no electric carts for the handicapped available. I can only walk for a few minutes at a time so this was very bad news. First visit there was nobody around to answer any questions at the entrance. Second time there were two greeters at the entrance but they were too busy chatting to ask if I needed help. However, I must say that the Pharmacy here is outstanding. They blew my mind with their helpfulness and competence. And I did find one helpful employee in the housewares area. I have to give the store 1 Star since I can't go there again if they have no scooters for the handicapped. Nothing else matters if I can't get toI give the Pharmacy a perfect 5 stars, though. They are the best! They never have any bottles of Starbucks iced coffee either. The last two months they havent had any.

I went to Walmart to pick up an eyebrow pencil for my wife. It is one cosmetic item she chooses not to purchase expensive brand names for. I am fairly inexperienced as I don't wear cosmetics! I went to the cosmetics section and looked for the exact item she asked me to pick up. After only a few minutes of searching a nice employee came and asked me if I needed help. I told her the name brand, use, and color number and within seconds the item was in my hand. She offered to help me find anything else I needed, but that was it. She helped turn a 30 minute search into an under 5 minute purchase!

I love picking up groceries here - it's simple and fast and saves so much time rather than going in. Dustin, who works in pickup, is so friendly and makes getting groceries less of a chore. Deducted one star because going inside is a miserable experience that always takes too long.

I find that the management at the Lexington ky walmart are total heartless jerks of whom seem to find the enjoyment of seeing others struggle. My son is a lineman in Ky and lives in Tn. He was stuck in a situation needing money so we wired him a money gram to be picked up at walmart . The money gram wired him a pen number to be given to pick up his money. However, they would not give him his money at pick up. Saying because his TN given CDL licence was not a good ID for pick up. He called us for another plan and we talked with manager many time for help and any other possible way we can send him the money he needed. no help, no concern lots of eye rolls total jerks as if he were trying to fraud a system. When we called to speak to this manager ourselves and offered to give them our credit card number over the phone, trusting them more then they did us, we were again denigned any form of help. Now, I know this can be done at walmarts, because my parents live in gulf shores and I use my credit card over the phone for her all the time no problems. This was no security issue. It was his money gram with his pin number sent to his phone. This was evil intent. My son was stranded with nothing and no one was willing to or smart enough to figure this out. There is a real mental problem with people like this. Your kind corrupt this world and show hopelessness to our world. You may have enjoyed seeing this struggle. But God is good and all ended well. From good people. Karma will come to you.

This is a go to store. It's got everything so you don't have to run all over the place. Great location. I got a awesome summer cup that is going to go with me everywhere! There is a great grocery store that has everything. Why jump around save time and do it all in one.

I HATE this place! Every time I go into a Walmart, I tell myself it'll be the last time. I only choose Walmart over any other place if I'm driving by it and it's the closest place that would have what I'm looking for, AND I'm in a huge hurry and don't want to take the time to travel to another store. The clientele of Walmart is always a sight to see. Usually you'll see several people shopping in their pajamas. Don't go through the self-checkout line. This is one place where you want an employee to take care of figuring out how to use the scanner.

I'm not a huge fan of shopping at Wal-mart, but there are times when it is the most convenient option, so I tend to shop here once every few months. The store itself is pretty good as far as being clean, reasonably well-stocked, and there usually isn't too much of a wait to check out. However, their check out staff is AWFUL. Here is a rundown of my past three visits while at checkout: 1st: woman was incredibly rude and condescending when their credit card screen was broken and repeatedly said my husband "just can't follow directions and read the screen." Really? We both have graduate degrees. Our reading ability is pretty good. THE MACHINE WAS BROKEN! 2nd: As I check out with my 2 year old, he starts to cry because he saw a toy identical to one he has, thought it was his, and wanted to take it with him. The cashier asked why he was sad, and I explained, at which point she turned to him and said "just keep crying! If you cry enough, Mommy will buy you anything you want." Ummmm... not this Mommy! 3rd: The cashier made no eye contact or greeted us at all, when I thanked her after paying, she rolled her eyes, and left my purchase out of my reach (at the back of the bag spinner, which she was leaning on), so I had to ask her twice for it, before she finally did (with a dramatic sigh). The store is fine, but employee attitude and customer service need to be improved.

Very nice guy who checked us out. I'm pretty sure his name was James. A great conversationalist and great customer service.

This review is specifically for the Auto center located at this location. The team is absolutely amazing, friendly and really goes the extra mile to get you taken care of. In a very "girl" moment I got windshield wipers and had zero idea how to install them. The Auto crew put them on for me, Topped my liquids and checked my tires. It was so above and beyond! For quick auto issues this is the place to go!

Stopped by this Walmart after dinner last night because the hubby saw something online that said this Walmart had in stock, they didn't so that's strike 1. While hubby was looking for his item I decided to grab a few things from the grocery section so we wouldn't have to stop at Walmart again when we got home to Richmond. Picked up a couple of 6 pack bottles of Mt. Dew that hubby needed and also got a bag of celery hearts and a sack of grapes. Got home and half the grapes we're molded. Now I can practically hear some of you saying "well why didn't you inspect the bag?" I did.I always pick up the bag look from all sides and bottom but the moldy ones were smack in the center of the bag almost like they arranged them there on purpose in order to still sell them. My celery hearts were destroyed by bugs on the inside of the ribs and had turned brown. Also found a live worm still roaming around in there as well. So my produce ended up in the trash. Strike 2 The store was packed (not their fault as it was the night before Mother's Day) but it was also pretty filthy and not zoned at all. Strike 3. I definitely will not be shopping at this Walmart again. I'll stick to Richmond or if I do need to stop at one in Lexington I'll go to the Hamburg location.

wasted an hour of my life picking out clothes that seemed to be marked down but we're all on the wrong racks. wouldn't normally complain but im pregnant and not supposed to be out much so this wasted my entire day

This Walmart is up the road from the mall and on the corner of Nicholasville Road and Manowar. It is really easy to get into and find a parking spot. The few times I ventured here, they seemed to be short staffed. I waited in line quite a while just to buy 3 or 4 items. That is crazy talk. The staff isn't rude at least like the North Side of town, but I would almost prefer rudeness over slowness. That is just me. It is a great place to get anything and everything you may need for your house, but check out is just so tiresome. I prefer Hamburg Walmart when I am shopping in Lexington. So many Walmart options, so little time.

Sub par experience. I was trying to find an item that was in stock online. The outdoor clerk was very unhelpful and basically said if I couldn't find it they didn't have it. Waiting in self checkout for the cashier to check out a whole cart. Needless to say, it was a struggle

Walmart as a company is not my favorite but this review is geared towards this location in particular. I don't really shop inside but I do use the free grocery pickup, which is awesome. The people who do this service are helpful and make sure that you are satisfied with your order. Prices are very reasonable and usually the cheapest on most items, although I would rather pay more so all the employees have a livable wage.

This Walmart is still 24hrs which is a plus but it has less stuff than more larger stores in the area. All the Walmart's is the Lexington area seem to be a target for theft of hood rats. This location is no exception. They have a subway inside, a R/x, a tire and lube, lawn and garden Dept and the store is usually cleanish. They did not have what I came for but I decided to pick up a few cans of dog food while I was there for the pup. I waited in line to check out for quite sometime as is always the case with Walmart. All in all I would rather shop somewhere else but it's what we have on a Sunday night when your out and about and looking for something to purchase.

Ok so Dec 23rd 2 days before Christmas we go to Wal-Mart to get a few gifts. When we go to check out there are only 4 out of 30 registers open and the lines wrapped half way through the whole store !!!!! So I go to customer service and the lights are out but a lady standing there ,I ask her if there is a manager ,she replies I'm the manager ,I reply hey can you check me out or can you please call for more cashiers there is a very long line , she then replies no to both. Says she has no more employees? ??!!!! First off this is WAL-MART! 4 EMPLOYEES? SECOND WHY WILL YOU NOT RING ME UP ,THIRD ITS 2 DAYS BEFORE CHRISTMAS, AND YOU HAVE 4 EMPLOYEES UMMM WOW . F - ON CUSTOMER SERVICE BOOOOOOOOOOOOOO

This is one of the five Lexington Walmarts and I prefer this one over the one near my house, so sometimes I'll drive out of the way to get to this one. This WM is close to Fayette Mall. So if you need to pick up grocery items after your trip to the mall, this and Meijer are your options. Say what you want about the Wallys, but you still go right? Why? One stop shop, and low prices are my main reasons. You even get to people watch and see the latest pajama fashion while here too. What more can you ask for, valet parking?

It's Wal Mart so you can almost always expect a crowded parking lot and a herd of people inside. Best times to shop at this location in particular is around 5am-8am. Lines at check out are almost always backed up and wrapped around even for self check out so expect a wait and be patient. Store for the amount of traffic if pretty organized and clean. Also, if your driving in and out please be careful and pay attention to if you have a stop sign or not the amount of accidents coming in and out of this location is a little scary / ridiculous. Pay attention and use common sense on the way in and out and save us all the headaches :)

They always have the best selection for back to school supplies. This year some items were slim to none on availability. They are always busy though and it is absolutely true...you never know what you are going to see when you go to Walmart...lol

Nightmare experience ordering a pick-up. When purchased, was told it would be ready that day (was not). When picked up, took 25 minutes to have the items brought from the back. When got home, only 1 of 2 items ordered was in bag!! Called Walmart help #. Can't fix it. Have to go back to the store!! Never coming back.

In reference to the pharamacy. The lady was super helpful with dealing with the idiots at my insurance company.

I HATE this Wal-Mart. The shelves are always cluttered, the store itself is always dingy and dirty. You're lucky if there's one person in customer service, and the line is usually 7 people long. I'll drive to Hamburg just to avoid this store.

Today I went to Walmart on Nicholasville Road. There was an inventory in progress. That was no problem for me. I selected quite a few items which would have totaled around $200.00. I stopped by the fitting rooms. There were quite a few men hanging around the doors. I asked if I could try on my items. The men said It was ok! The door was already open. I had some items in my hand,including a package of panties. An older lady rushed up to me and most rudely informed me that I could not take the panties into the dressing room. I told her that I simply had them in my hand while I was looking for something else in my cart. I do know better than to try on packaged panties in any store! I thought I was done with this woman. I was already in the dressing room with my items and she "barged" her way back in my face again, telling me that I couldn't take all of the items in with me. I never saw a sign as to the amount allowed. I certainly did not want to come in and out of the door and get dressed again with all the comotion going on outside my dressing room door. I then told her I didn't want any of the items and left. This lady is a long time employee. I have encountered her rudeness before. She could surely benefit from some employee training in how to work with customers. I left Walmart feeling rather irritated at the way this woman treated me. It should not matter what job status this woman has in Walmart when she is rude to customers. She caused Walmart to lose $200.00 today. I do want to say that each employee, other than the aforementioned dressing room lady, was very nice.

It's Friday, December 7th and several waited customers at the jewelry counter to be waited on and no one showed. Three groups of customers walked away. I can see the store is busy BUT guess what, it's Christmas. Hire the proper amount of help. I've always hated WalMarts and now I remember why!!

When we were at the cash register the lady was nice to the person on the front but meh to us she was throwing our food in the bags like it was something gross I'm like why would they do that and behind us their was a friend of us and she did the same thing and she would push the thing so hard a bag on one side would spin around like YO LO

Always like coming to this Super Walmart. Although my complaint for all Walmarts is that they all should be set up the same way. Same aisles, veggies & fruits on the same side/area, clothing same area, etc. It'll never happen, but wishful thinking.

Good customer service. I can usually get in and out pretty quick and the associates are usually helpful. The automotive department is pretty lackadaisical though.

I've never been a fan of Walmart, but I was close and needed some k-cups (coffee). Anyway, the place must have been looted prior to my arrival because the shelves were barren aside from the healthy supply of decaf and homey don't play that. As I walked out empty handed, I noticed there were several checkouts open with little or no waiting. Three stars for not stocking their shelves with coffee (i.e. liquid heaven).

I'll start by clarifying that this review is specifically of the photo center. I came here to try to print out a collection of photos of myself to put in an album to send to my parents who live about 10 hours away. I recently graduated from the university and they don't have any pictures from my college years or my athletic career here (I was a student-athlete) and I figured my parents, particularly my father (who is literally dying from stage 4 colon cancer), would appreciate pictures showing what I've done with the past four years of my life. The employee wouldn't give me 53 of the 84 pictures I was trying to print due to "copyright" laws. She DID sell me two copyrighted images that literally said copyright on them (I accidentally included a couple watermarked copies of my desired photos), but since she was only looking at image quality the low resolution images "passed" her "test". She also barred me from purchasing pictures taken on my girlfriend's iPhone: she was an elderly woman who views modern phone camera photos as "professional" quality, and doesn't realize that cameras have gotten better in the last few years. I guess that's a (dubious) testament to iPhone camera quality. She removed photos that were clearly selfies, taken by me, with Instagram filters on them, as she clearly thought there was no way an amateur could take such a good photo. I guess that's a compliment to my devilish good looks and photography skills, but personally I'd rather just be allowed to purchase my own pictures, of myself, to give to my family. She also refused to sell un-copyrighted images of me taken by a friend (he is a photographer though, so I guess I should cut her some slack there). Finally, though maybe most understandably, she refused to give me pictures of myself doing my sport, despite the fact that I was given a password to download them by our media director and I was legally within my right to print them for personal use. I tried to explain all these things to her but she just glared suspiciously, as if she thought I was an undercover FBI agent sent to try to imprison her, or maybe an unscrupulous felonious youth bent on selling these "copyrighted" image to my parents for illegitimate gain. Despite her excessive paranoia she could still lose her job for selling me the only two pictures that actually were copyrighted. So either I'm ridiculously photogenic (I'm not), I'm an FBI agent (I'm not), I'm trying to sell 84 single copies of photos of myself (I'm not, and don't know who would buy them) or... this lady doesn't know how to do her job.

This is hands down the best WalMart I have been to. If they were all like this, I would be willing to shop at WalMart a lot more. The store was clean, well-stocked, and had free samples! I loved my shopping experience here.

Went there to get four new tires and an oil change in the process they ripped the under panel piece off my car acted like it was my fault didn't fix it didn't tighten the oil filter up good or put the oil plug in good leaking oil all over my driveway when I got home turned around and took my car to Walmart in Hamburg so they could fix the problem that Nicholasville Road wouldn't fix or correct. Beware if you want a quality job done don't waste your time taking it to super Walmart on Nicholasville Road

Of course there are some nice workers who are willing to help you, but the vast majority are completely apathetic to your problem and will pass you off to someone else who also doesn't care. If you're going to need help opening a case or any other assistance to get a product you're better off going anywhere else. Department managers here should start their new careers as magicians because all they do is disappear.

It's walmart. There's lots to choose from, but expect to wait in line a while. On the other hand, mullets!