Walmart Supercenter

The Walmart (Maple Grove) is under construction and I’m happy to know that they are doing their best to give us confrontation and practicality, today September 14, 2024 I came to do my shopping and needed to use the bathroom on the back because the front in the main entrance are under construction and I was happy because I used a clean bathroom, illuminated and beautiful🤩 , thank you to all Walmart team for being taking care of us customers! For sure in my opinion will be the best unit of Walmart of the region! CONGRATULATIONS 👏🏽👏🏽👏🏽

This Walmart has really set itself apart from the others. The Aisles are clearer. The employees are more helpful when you need them. And the recent remodel has really opened up the feel of the store.

Shout out to Ahmed and Ron in the Auto Center. They were crazy busy but took the time to answer my questions multiple times and squeezed me in when I had a tire snafu. They were both patient and kind and went above and beyond to provide great customer service.

We travel the country in our camper van and rely on Walmart for our groceries and overnight parking spots. We love Walmart! This place does not deserve to use the Walmart brand. First, we arrived and saw signs that overnight parking is prohibited. This is not uncommon and tells us that we need to ask permission to stay. We went inside to shop, it was during a busy time and there was only one cashier lane open (plus self check). We asked the cashier if we could park overnight or if there was a manager we could talk to. The cashier said she didn't know where the manger was but we could park overnight, no problem. At midnight, a tow truck pulled up and the driver started beating on the side of our van. I yelled at him that we had permission to stay and he told us we had 5 minutes to move or he was hooking us up to his truck. The owner of this Walmart doesn't post no parking signs to give themselves options, they post the signs AND contract a towing company to patrol the lot like thugs. Walmart will continue to be a welcome banner for us on the road, this one incident won't spoil that. We will post about this Walmart in all of our road trip apps so that fellow travelers take their business elsewhere. We relocated to the Sam's Club across the street. Great spot.

This is one of the cleanest Walmarts I’ve been to. There are so many nice decorations there and I appreciate the effort that has been put into them. There are usually fresh vegetables and fruits too.

The pickup team is atrocious. We have to use it as my wife has health issues and can’t shop for herself. We get dog food instead of cat food, bad produce, spoiled dairy. Then they bag raw chicken with other items, or don’t bag some things. I would be completely understanding if it wasn’t just laziness.

Maple Grove walmart is clean, friendly and the staff was so helpful. The pharmacy is the best around! Won't go anywhere else. We go just to look around, especially during holidays. Fun for all. Always has what I need!

Super staff, they loaded up the car for me in the pickup area, fast service! Construction made the parking lot difficult. Should be done soon. They're having a Grand Reopening in October 2024.

I wanted to share how impressed I am with Walmart MG Customer Service. I stopped in to pick up a few things and was impressed with how much they had reset/rebranded the store. Upon checking out, I encountered quite a grumpy checker. When I got home, I realized "grumpy" forgot to give me a bag of groceries. I wasn't going to bother with rectifying the situation, but since I was near there early this morning (before the crowds), I decided to stop back by. I went to Customer Service and shared my situation. They asked me a few questions and stepped away for a few moments. While I remembered missing two things, they came back and listed a couple other items that were in the bag as well. The staff was professional and made what was kind of an uncomfortable situation smooth and simple. Thank you!

Unfortunately never been a fan of any Walmart I have visited Sad to say the MG location is still not great ,staff are disorganized and not competent The cashier stopped to have a conversation with another coworker while she was ringing us up until I gave them dagger eyes - like cmon do your job!!! I will say the produce section looked really good and great prices- but I'll stick to my other stores Some of the garden center flowers were okay but not a place I would frequent

Total ass!!! After going to Hy-Vee to look for blister bandaids, they weren't there so I went to Walmart. Walmart did not have them but I found them hidden really far behind other bandaids. As I was walking to the checkout, every in maple grove was there... and of course there were only 2 lanes open... I had ONE ITEM IN MY HAND AND THEY REFUSED TO OPEN UP THE SELF CHECKOUT!!!! I HAD TO STAND BEHIND A LADY BUYING THE WHOLE PRODUCE SECTION AND THE LADY IN FRONT OF ME HAD 3 CARTS OF PLANTS..!!! Majority of workers are TEENAGERS and they obviously HATE THEIR JOB AND DONT CARE! This is the second I've had to review this place...

Never again will I make the mistake of shopping at this store. I ordered a relatively large order on curbside pick up, 20-25 items. I am regularly making orders of this size at target so I have never experienced such incompetence. A few of the items just weren't included. No explanation, I was charged for them but just not in the bags I received. The app wouldn't allow me to get a refund without calling the 800 customer service number. The food items I got were damaged and rotten. Not to mention several cars were waiting 10+ minutes for their orders. Seems like management is no where to be found and it's run by kids! Horrible customer service on the app and curbside experience. Walmart is so ghetto... I'll stick with my beloved Target

First Time in this location Better than the Walmarts in Brooklyn Park and Brooklyn Center Easy to shop at. Cleaner. Huge store Big store I would go to this Walmart more often!!

When I decide to go to Walmart, are usually need one or two days of mental preparedness. This one I thought it would be in M Maple Grove new area, so it will probably be nicer, and I was right. When I showed up there around 9:15 AM there was no police car: it's a rarity but it is a reality in this case. Parking was wide and ample however this Walmart sits on the triangle land where only one side allows you to get in and out. The inside was new, spacious, clean, and in order. Employees seemed nice and friendly. Even clients were more in middle-classish range, or may be appearance :-)

I was kicked out for no reason. Wouldn't recommend. Incompetent staff. The short female manager form Louisiana is cool af not going to lie l.

The Walmart store in Maple Grove is disgusting! it is the most disorganized store ever. The bathrooms are dirty, with paper laying on the floor and garbages over flowing. Ordering online is no better. Walmart allows third party sellers ,which they do not back up when you need to return the item. I recommend never order from Walmart online!!!!!!

Still crap, and it's not the store or products this time it's the lack of customer service , I would have easily spend $400 in the sporting goods , but there was NO one there ! And to find one of the employee wearing the yellow vest and I ask her to call someone or get someone to the sporting good section and she told me I had to go all the way to the service desk . I get there and there was just one person working and there's 3-4 people waiting in line . All I needed was to get some stuffs out of the glass case . Not wasting my time , I rather order online or go get it at a different store. 98% of Walmart's have the worst customer service , from being lazy, to ghetto trash and don't have a care about the store , products , or customers , they're getting pay by the hours so why should they even care! Worst part is management is a just as bad or lack of correction to fix the issues, it's more like send us your complaints and we will put in the junk mail pile! There's no stern talk with their employee at all, because craps like this have been going on for years and years .

Nice and newer Walmart...and HUGE! It's so big there is so much more walking involved...and maybe because it was my first time there, other than food items I had a little problems finding household items...making me walk more from one end of the store to the other to find cleaning supplies, pet food, etc... Nice perk: There is a nice self checkout "section"! Very easy checkout!

I am not a regular shopper at Walmart or any of the large chain retails, Trader Joe's and Aldi have won my grocery affection. However when you need items at 11 PM or 5 AM and it's right down the street from your house you go and I have several times now which prompted this review. Honestly I am so surprised people go back... ever! The store has an awkward parking lot, classic one way and exit with an added layer of MN confusion. A few things I have noticed: 1. Staff always seems unhappy and cannot help with basic questions about products or location 2. The store is dirty and often feels disorganized, how do you not have number 4 coffee filters at Walmart Stocking stuff is key to shopping. 3. There is too much activity in the parking lot that should be policed by the store and MGPD. As a guy from Los Angeles who worked with law enforcement on community projects, open your eyes to the nefarious activities in our community. If you see something shady report it! 4. I have visited cities where WalMart stands proud even as a discount chain, our local Wal Mart needs to step up

This Walmart seems to be a lot nicer and cleaner than most of the other locations. This store is very well kept up & organized. If I need to find something it's exactly where it should be. I don't feel as though the employees are any more friendlier than other stores. The greeter didn't greet me when I walked in, but that's fine. Other than that I do see employees working in every section of the store which is nice. I don't usually grocery shop at Walmart (because I feel like they are usually disorganized) but this one has a very nice grocery department! You can usually find cheap/reasonably priced items here. I personally love the men's graphic tees for $7.50. Most places are $10-15 for the same or similar T-shirt's. The parking lot is always full but once I'm inside the store it hardly feels like there's any one shopping.

The Maple Grove location is the most awful store ever. They have no customer service at all. I went there a few days ago and all the carts were gone and customers had to go out to the cart corrals to get a cart. No employees anywhere bringing carts in. I just moved to MG 5 months ago and I have yet to see more then 2 people at the 15? registers. And the two they have on are elderly and move extremely extremely slow (no offense to them personally, they do their best). To make it worse they have now shut down the conveyor belt self check outs. It is insane. it quite literally takes me more time to check out then it does to shop and fill a cart. I have tried calling the store manager several times and nobody ever answers. I am now going to other stores and avoid Walmart at all costs.

Every Walmart in the Twin Cities has turned to garbage. Absolutely no shopping carts at the front door, had to walk back out into the parking lot to grab one. Pallets of unopened "stock" clogging up the shopping isles, but somehow they're out of half of the items on the shelves. Hot bar at the deli is out of buffalo wings at 2pm, and when I asked if they'd be making any more today, I got a pretty rude no like I'd asked the dumbest question of the day. And then lines waiting to check out extending back into the women's clothing section but only 3 registers open. I'm done. I'll pay more for Hy-Vee.

Closed at 10:30pm instead of 11pm the day before thanksgiving, 2021. No signs anywhere, just people to turn me away after 10:30pm. Thanks for the 20 minute round trip waste of my time, and of course I planned to buy something I have to wait 2 days for, now.

Went into this location to buy a replacement phone and the electronics employee couldn't help us being he didn't have keys. Fine. Went and found a manager and she couldn't help us because she didn't have keys ‍ like seriously Walmart...why do you even carry them if you can't sell them? Miss this location. Honestly just think they just give people name tags and tell them to walk around and pretend to get in the way of customers. Just a mess.

After being hung up on the first time I called without even being spoken to, when I called back the employee was super rude to me and hung up before I was done asking my second question.

I rarely write reviews that are bad, but my experience at the Walmart store on 2nd street south St. Cloud, MN today was so uncalled for that I am writing this. I went to purchase candles. I bought 7 candles that were clearly marked on the shelf $3.96. when I went through the self check out the candles rang up $4.56 each. I told the young girl working that the price was wrong. she told me it was not, that the price was correct. I said I will be right back and I went to the aisle and took a picture of the price, there were 2 entire shelves of this "Mainstay" type candles. When I returned to my check out there was another girl there and she still told me that the price was ringing up correctly, so I took her to the aisle and she saw that the price was indeed $3.96 each. she said you are right, but you should have took the picture differently! I said to her I am not going to argue with you about this, I would like to speak with a manager. She went off and I stood by the check out for quite some time. Then I finally went and found a manager myself. She then came back and he instructed her to ring in the correct price. She did so and then left. I paid cash and as I was getting my change from the til a message popped up on the til asking for a customer review and had the option of 5 different stars. before I could even push the star I wanted the young lady working came over the top of my arm and pushed the 5 star review! seriously! I told her that it is not her right to push my review and she said yes it is and proceeded to argue with me that she could push it if she wanted to! I tried to tell her that it was the customers place to push the stars and not the employee's. This is the main reason for my writing this review! I am sure the young lady didn't want the bad review while she was working, but they were beyond rude to me! I was in the store a few minutes before 5:00 p.m. on 2-17-23. and this young lady was working the self check out stations closest to the pharmacy.

Half the staff had their noses hanging out of mask and one was sneezing down the front of mask. Items noted in stock seldom are.

This is my go-to grocer and general goods store. The prices and selection are better than the bullseye, plus I don't catch as much snooty 'tude from the other customers. The store is always clean and I can usually find what I am looking for and, if not, I can usually track down and employee pretty easily to get me pointed in the right direction. My ideal time to go is weekday or weekend mornings before most other folks roll out of bed. The store is less busy and I can get in and out a lot faster than once the parking lot starts filling up. The best cashier in the store is an older gentleman named Ved. I've been in the store enough times to know that he is the class of the whole lot. I have even run into him at other stores in Maple Grove and he takes the time to say hello. He makes the experience all the better and I enjoy his presence. All in all, I think Walmart gets a bad rap that is not so well deserved. If you changed the signage to a bullseye, you'd probably hear people bragging about how great it is. I appreciate the fact that Walmart has not had a massive confidential information/credit card security breach, I know that much.

I frequently used the curbside pick up without any issues for almost a year. Then yesterday that changed in a big way. I ordered pickup on a Sunday to pickup Monday evening. I got a text that the order was late. I waited over an hour and no messages so I drove there and they said that they were short staffed and the order was not going to be ready that night and to come back anytime the next day. So I came back and I did get a text saying my order was ready. When I got there I called the curbside and they told me that my order was canceled and I would have to order all over again and come back tomorrow. They said that there was a new person there and they canceled it, but the good news it that they were not going to charge me! The employee that told me was very nice. Not going back though

Tire center dude was very rude to me , I asked if I could get a battery installed and he said flat out no in a rude fast tone . Then he went on to say we already got 2 cars in and when we're done we're shutting the doors .. he didn't t have to have an attitude towards me . All I asked was if he could put one in . I didn't say I needed or demanded that I need one today . But he automatically assumed I needed it now . I feel sorry for older customers who have to deal with these rude people and can't even get a respectable answer

I've been standing in line for 45 min to return an item. There's only 1 person working the register and the line is 10 people deep. 2 managers have walked by and when asked for help the cashier was told no that they were replacing bags at the register and had no time to help. None of the lanes are actually empty for bags. I'm shocked at the lack of customer service today.. even for walmart.

20-minute wait for pickup service on one item, their black employees hate white people as well, and their delivery guy gave me two bags of somebody else's order one time.

Five people in line ahead of me in their service center and 50 minutes later I still hadn't checked out (tires were purchased online, shipped to store and I was going to have them installed here). Not worth the $100 saved at all. Go elsewhere, anywhere I implore you. Never again will I get tires from here (or any Walmart).

This has to be the most convoluted parking lot ever. There is no easy in or out to this place. I have come here about 6 times in the last 3 years and still haven't figured out the best way in or out. Walmart seems to have the oddest stuff at the lowest price of course, but as such the people it attracts a certain type of person. I try to get in and out as fast as possible short of running.

I think I have finally had enough of the Walmart in maple grove. The grocery shelves are consistently out of the most basic products I would select on my weekly trip to this store. All of the check lanes now seem to be self serve which is awful when you have to ring and set down every product even if you have 10 of the same items. They now want see yourrreceipt before you leave the building ala sams club. You would think that they realize that treating every customer with suspicion is not a good business practice. Anyway, I will now head down the street to TARGET where I know their customer service is top notch even if I have to pay 10% more on average.

Horrible customer service. And what an insult to have them check to see if I stole anything on my way out! The Family mobile store is horrible. Never going back

Later in the evening seems to be the most quiet to go shopping. Also, they have a 24-hour subway!!

Appalling lack of training....Went to pick up pictures which should have been printed for quite a while, was told "nope, there's nothing there", followed by "well, there's no paper in the printer, so I have to change it. This will be a while, 'cause I haven't done this job in 3-4 years". After about 35 mins of me waiting and watching 2 female employees try and fail to change the printer paper, I left with no pictures. Oh, and there was no store manager to talk to. And the assistant manager was on a break. And...etc, etc. It's almost as if they wanted to make sure I never go back.

Came in at 11:40 p.m at Black Friday. Wanted to buy film for a camera and it wasn't stocked on the shelf. Instead it had a sticker that said it was in stock and to ask a store associate for details. Took them a half hour to realize they didn't have it. Organize your store, pay your workers better and get better managers. Walmart is a disgrace to our country and nothing but a let down.

Shopped this Walmart while at the nearby KOA. Everyone was pleasant and helpful. I asked an associate in HBA for the location of a product. She stopped what she was doing and took me to the product and offered help.

Of the 5 WalMart stores I go to the most often, this is my second favorite. It's in a nice neighborhood, so I don't have to worry if my car will still be there when I'm done shopping. The only real negative is maneuvering the maze to get in/out of the parking lot from the busy streets surrounding it.

Now I don't ever shop at this store, but I had to go as I was on vacation and I had nowhere else to go. The moment I walked into that store, my heart sank so much, it fell out my butt hole and went through the floor. There are so many innocent people here falling for their mischievous marketing schemes. Please don't go there, because if you do their marketing schemes will suck you into a really depressing lifestyle. Yes, the things there are cheap, but the quality is also just as cheap. I mean for goodness sakes, this place is a real big joke.

Went in to have a tire replaced and they punctured my brake line and said there was nothing they could do to fix it. They said I would be reimbursed for the damage once I went to a shop and got it fixed but the reimbursement could take up to 3 months. Never go here for anything automotive, they will wreck your car.

This store is absolutely disgusting. It smells awful just walking in the door. The bathrooms are nasty. And the staff is rude. I always use the Wal Mart in Elk River because it's closer to my house, but today was in Maple Grove so stopped here to cash my check. They would not allow me to cash my check due to my out of state license although I had a piece of mail showing my name on my current address & the Elk River store has never given me a problem. I will never return to this location and I hope it burns down honestly.

AVOID if you can. This store may have more varieties but staffs can be overly disrespectful and demeaning. Sometimes they purposely make you wait to check-out just to annoy you and force you to leave due to them being rude.

Iwould like warning every one, what returning items purchased with walmart.com not very easy returning in walmart store particulary in Maple Growe store. I bot for my wife some jewelry with walmart.com, but items was not look like I expected and fallow all instruction I print all labels to return items in walmart store, actualy all instructions very easy. Customer services assosiet in store absolutely don't know what she doing and she has problem with returnig, her name (Bony), and I asked her call to manager. Manager came and was not happy because this lady call her many many times already. Both trying make returning and finaly them churgy me with this amoutn money what must to be returnin to my credit card,. So I was charge twice for items I have already returned. I found this 4 days later when call to my credit card verify return. So if you need returnin anything bought with walmart.com, just print packege label and use FedEx or UPS store drop off, and be very careful if you decided return something in Maple Grove store and run away from associate with name Bony! Terrible store!!!

I received an email from Walmart saying my order was processed for pickup at the Coon Rapids, MN location. the problem was that I didn't order anything. I checked my charge card and saw someone bought an electronic item for $181.04. I immediately froze my charge card and a few minutes later, another charge came through for the same amount, which was blocked because of me. I tried calling that store and nobody answered in electronics, so I tried customer service...who also didn't answer. I tried this four times and with no luck, I got a hold of the pharmacy manager. I apologized for bothering him, but said nobody would answer their phone and asked if he could connect me with a manager. He said that no managers were accepting calls and that I needed to come in to the store if I wanted to talk to a manager. I told him that there's no way I was going to drive that far to come in, as this location wasn't close to my house, especially during this virus situation. I explained that this wasn't a call to see if they had toilet paper, it was because someone stole my charge card information and was trying to commit fraud. I told him this was urgent and I needed him to connect me to ANY manager right away. Again, he said no and then had the gall to hang up on me! I gave him the benefit of the doubt and called back and got a hold of him again. I told him we got disconnected and he said to me, I'm not hooking you up to a manager and hung up on me again! What an utter horrific display of customer service...the worst ever! I will never step foot in any Walmart ever again!!

i been comimg here for years... and ever year i swear its getting worse and worse..... from being clean to items not being stocked and customer service....... today i went shopping and everything was decent besides not having a couple grocery things... when i got home i checked my reciept and saw items that i didnt even put in my cart but i paid for them..... this is not first time this has happened here...... watch out with some of the cashiers probably sneaking in there own items and having you pay for it......i called walmart and nobady picked up the phone in any department except for the pharmacy department..... smh i had to get manager involved to try and figure this out

This Walmart is very clean and I go here often for my groceries. Just like other Walmarts, the checkout lines are garbage. However, this review is for their pick-up service and customer service as a whole. I ordered a video game online for store pickup. The website gave me a specific time. I also imputed my phone number so hey can text me. I've never used their pickup service until now. So my daughter and I walked in the store and there are NO signs tat direct you to where the pickup service is. So what do we do? Go to customer service. Again, no signs as to the actual location of the pickup service. But there are plenty of signs that say if you use this device, you'll save so many dollars. So finally we are helped and then told the pickup service is directly in the back of the store. So we walk there and again; no sign identifying this section at all. Finally, we meet the lady at the counter and asked for my game. She proceeds to tell me they've been looking for the past hour and cannot find it anywhere. If I'm willing to wait an extra day they can get me the game. Mind you I got dinner to cook and other errands to run. I cancelled my order and went to Target. I actually paid $10 more but I was in and out. Mark the pickup section with a big sign like every other section and have a sign in customer service that directs you to the proper section. Would that be so hard?

If a customer comes in with a problem dont throw around "its policy" and refused to help the customer out. And worst of all talking to a paying customer like their a child should never be a loud. So if your reading this do not have the tire and lube people work on your car. They're rude, disrespectful and all out jerks.

I ordered online for outside pick-up. Arrived and parked and dialed the number. After 8 rings someone picked up. I tell him I am in the #5 spot. Plus he could not spell so I had to spell my name MULTIPLE times. Guy comes out and goes to the only other car there and then walks over to us when he see that car is empty. He tells me I need to go inside to pick up my order. I go into the Service Desk and WAIT for 7 people in front of me only to be told to go someplace else. I go to the next spot and I wait and wait and wait. My name is the ONLY number on the board and this woman could not walk any slower finally arrives and looks about bewildered and then asks me my name. I AM THE ONLY PERSON STANDING THERE. She then slowly saunters away and I wait for her to bring me my package. I complain and she tells me the guy for the outside pick up was supposed to deliver the package to me outside. For all the time this transaction took, I could have parked, picked up my items, paid and left the store in less time. There is a reason I don't go to Walmart but I needed a couple of things. Never again.

Do not order anything on line for pick up at this location! I had confirmation that my product had been received at the store, so I went to go pick it up. Spent the first half hour explaining that my product is in fact at the store, for some reason they refused to believe the tracking info was correct. Once they finally came to their sences, they said "okay it is here, we just don't know where it is. " now just so it is clear my order.. was a TREADMILL! Easy enough to find. I took a seat and waited for them to find it. Another half hour rolls around, and the ill English speaking service manager said they found it, but it's behind a bunch of other stuff. (I had called 8 hours prior to arriving at the store letting them know I was coming by to pick this up.) So I told the service manager well you guys can just ship it to my house, since I already been there for over an hour. She absolutely refused to ship it. So I took a seat again, about 15 mins later, I was asked to pull around to the back of the store, because they couldn't clear a path to go out the front. Pulled up, and they still were not ready to roll this box of mine out. The solution was quite simple, but simple is also a good word to describe this service manager. She literally is now moving pallets that didn't even need to get moved in order to get my box out.... there were two guys just standing there, don't nothing, so I told one of them to lift the other side of the box and help me get it in my box of my truck. I had to carry my own product out of the back of Wal-Mart's messed up idiotic loading system, had to deal with a service manager who was about as service orientated as a dmv employee, and wound up spending just under two hours at this Wal-Mart... moral of the story... go to TARGET!

Absolute worst customer service EVER! Standing here over a half hour because they screwed up a money transfer and then they think they can demand details of what the money is used for. ... insane!

Open 24-hours, but so enormous if you don't know FOR CERTAIN where an item is, or if it's a slight unusual thing you are looking for...[eveidently hummus is unusual...] just go somewhere else. If it's early am even if you need groceries do not enter through the grocery doors or park neat there....since the enormous store can only have 2 checkouts operating, all at the other door, about 1/4 mile away. If you are having difficulty walking, just find a smaller store.

4 check lanes ppen with more than 12 customers in each line. 20 minutes to go through.

I would say towards the end of July 18th -23 2015 I was there checking myself out I was suppose to get back $2.?? some cents I ended up getting $40.00 and some change back. When I brought it to the young girls attention she actually looked at me like I was a freak and said well Walmart doesn't care. The Supervisor came over and checked it out and someone had put the $20s in the Ones & vise versa. I was glad to be honest and am that way but I didn't get a thank you, kiss my ass or anything from the 2 people that took care of the problem.

I placed on online order Feb. 5 at Walmart.com - On Feb 8 I received an email stating my online items were ready for pickup at my Maple Grove MN Walmart so I went in to pick them up (5 items). When I got to the store only 2 items were ready for pickup. I was told the other items were in the store - probably coming off the truck and would be available later. I went back the next day - my items were still not available even though the online check in person looked on her scanner and the items were shown to be in the store - she checked and could not find the items anywhere. She offered to credit me back the money for the items, I asked if I would get an email confirmation - she said yes. I checked my email for the next 10 days and checked my bank to see if I was credited the amount and nothing was done. I finally got an email that said "We've finished processing your refund and it's now available to be picked up at your local Walmart." I brought the email with me and went to my store - they could not help me stating that they cannot do a refund for an online order and they could not bring up my information at the store. After calling Walmart.com and getting no help, they had to bring in the online check in person who helped me before - she could not find my information either and had to call her manager at home to ask what to do - I was finally given a gift card for the refund amount. This took an hour at the store (after 2 trips to the store to get my order) I will never order anything online through Walmart again. The customer service counter was not helpful and tried to put the blame on the online people - you need to communicate better between your local stores and your online services.