Walmart Supercenter

I am not one to complain especially when I know the system. Ive managed 2 Goodyear stores before I got my degree in Engineering. Yesterday all I wanted was an oil change. Process is simple. You check in . Attendant at counter takes vehicle information. Year, make and confirms engine. What more information can one need for an oil change? None. I await 2hours sitting there because its the nature of the industry. They come out and tell me 5gey cannot service me. I ask why? Vehicle information was not printed. I asked what information you need? Service manager felt he did not need to explain. As I insisted he stated they could not find information in products book. I stated look on your site. I went and did it. Got the oil filter they needed off their shelf with information from their site. They state they cant do that. So they use their crm system to get you registered. Dutifully some information is not generated by system on their work sheet, they now go to a product book.If that product book does not show product they are lost? They still have a system tgst if you insert car information it tells you product that fits that car. Service manager states he is done and walks away......Utterly ridiculous. Then the attendant also was just laughing as if to say "Get it we not servicing you Ha! Not as if was a jerk at any time. I was respectful. But if was something I never expected. So please if you can ask them first if they are truly going to service you before waiting. TO CONFIRM they have knowledge.

Because this place is located in the area that everyone has no other choice but to shop there is a little concerning to me ever since they opened the doors to this Walmart in Whitehall on Main Street it’s been one issue after another, especially with some of the staff they always have attitudes. They don’t know how to talk to customers. They’re always on their phone ignoring especially when they know someone is seeking help. They’re just flat out rude and a lot of times the place is dirty. This is why I encourage everyone to either shop at Brice Rd or Groveport area some other place than Whitehall until they get together and realize that we the customers are who they work for and they need to change their attitude and until then they’re gonna keep getting these types of the post.

I stopped there looking for items I needed for evening party and had no problem finding them in the aisle that was recommended on a search for a particular product. It was a quiet day there as it was the day of New Year's Eve. Not many people were in the store. The checkout cashier was very nice and friendly, and I appreciated that. What I didn't appreciate is that walking straight from the cashier at a moment where there was not a single other person checking out or walking out of the store, I was stopped and required to show a receipt. That was uncalled for and consequently prevents me from returning for any reason. I'm not going to be treated that way.

Absolutely horrible customer service. Debra “Mudd” thinks everything a joke and is very rude with an attitude like she knows it all. People like this should NOT work in customer service. She yelled “hello” multiple times to several customers waiting in line because she fails at communication skills. She said the cash mashing went down and wouldn’t be able to help anyone. One guy in the line said he had to load a card and the lady told him to go to customer service to help him and that the rest of us couldn’t be helped. So I and a few others in line also walked over to customer service and the same lady at money services went to customer service and said “this guy is here to put money on a card. I don’t know what she wants but you can ask her” so I asked them if I could pick up money and the lady from money services cut her off and told me I already told you the cash machine was down. I replied you didn’t tell me anything. You just told that man to come over here. You didn’t even ask me what I needed when I was at money services.” If you put two and two together that you can help someone else with money over there why wouldn’t you go over there? She told that other man he could. She never told me I couldn’t get money. And how can you tell people they can’t help you if you don’t even know what they need help with? Especially when you told another person they could go over there for money related issues? The supervisor I talked to tried explaining it as if I should know this stuff but I don’t work there? I don’t control those machines? You can’t say the cash machine is down and then direct someone else over to customer service to do a money related transaction then straight up lie to them saying you told them they couldn’t pick up cash when that wasn’t true. Some people just don’t belong in customer service.

I had a great experience. I live on the other side of the city but traveled here because it was the only place that had the food item I was looking for, and while I was there I did a bit more shopping and found items that I usually purchase at Kroger, was actually cheaper in Walmart which was better for me because I’m unemployed at the moment so it worked within my budget better. I even traveled back to the same Walmart the very next day in order to store some items in my pantry that I got for a better price there.

What can I say? It's Walmart and as usual long checkout lines and no staff to assist customers on the floor. Now I know why people just want to walk out with stuff after waiting in those lines I figure they owe me money. You can't buy back my time they just waisted at checkout line.

Not too bad. Its hard to find out where stuff is asking a worker. Because they have no clue where stuff is. If it's busy and don't have self checkout open it's a mess. And you don't get harassed by security most of the time trying to see your receipt when leaving.

I would say it’s kinda dirty, sometimes workers see stuff on the ground and not on the shelf’s but they ignore it also good music