davebrod
Google
We have stayed here before in 2023, the hotel is conveniently close to 2 Disney parks and cheaper than a Disney hotel, this was the reason for our return.|Upon arrival I noticed Sugar ants on the coffee counter, I left a note for housekeeping but nothing was done. I washed the counter down myself rather than kick up a fuss as we had a tight park itinerary.|Another note was left 2 days later when the ants were not doing anywhere. The Housekeeping manager left a note and sent an email asking us if we wanted the room treated and when. An email was sent with questions about the process but got no reply. |2 days later staff knocked on the door to discuss it, we were spending the next night staying at a WDW resort so said tomorrow would be perfect for them to deal with them.|We returned after our night away and no one had been in to deal with the ants. I had previously moved a kettle (our property) off the coffee unit due to the ants after finding 1 floating in it, I’d moved it to the TV unit. The ants seemed to come out of the bottom of the kettle, the TV unit now also had the ants, when using a cotton wool pad to remove make up my partner discovered one on the wipe, they were now in the drawers, inspecting one of the drawers which we kept snacks in (popcorn, chips and cookies, plus food souvenirs for family) we found an open packet of cookies had ants in, plus a box of toffees was infested, only after instantly taking the box to reception was anything done. We were told to leave all the infested food (including an expensive tub of ‘make your own’ popcorn on the unit, when we returned to the room later in the day the ants had been dealt with but the ant ridden products had been left where we put them! A few ants were still around but after disposing of them the problem was over.|So it took them 10 days to do anything, it really put a downer on our trip and left you feeling dirty and worried if ants had got into luggage. |After checking out it would appear around $100 was taken off the bill, that’s not enough for the stress and loss of food and souvenirs we threw away.|I nearly forgot to mention the fire alarm that went off at 12:10am, these things happen but the help from staff was non existent, when we all were walking to the lobby via the emergency stairs one of the sprinklers (which appear to be in action during the nights) was facing the walkway forcing us all to walk down a grassy slope to get to the front of the building, when we got there, guests were still inside, some convention guests (suited and booted) we still drinking at the bar, we all just walked back in! Only staff seemed to be a few security guards, there was then a massive queue for all guests trying to return to their rooms, we were told there was no option to use stairs to return to the rooms?! ||Pros: close to 2 parks and reasonably priced. Good eateries and shops.|Cons: Tired rooms, tiny bathrooms, some conventions are overwhelming, loud and overtake the bar area making it impossible to have a relaxing drink, the pool and beach area were also closed for them on one occasion.