Walt Disney World Dolphin Resort

Resort hotel · Bay Lake

Walt Disney World Dolphin Resort

Resort hotel · Bay Lake

4

1500 Epcot Resorts Blvd, Lake Buena Vista, FL 32830

Photos

Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by Photo courtesy of Walt Disney World Swan and Dolphin Resort
Walt Disney World Dolphin Resort by Courtesy Marriott International, Inc.
Walt Disney World Dolphin Resort by Courtesy Marriott International, Inc.
Walt Disney World Dolphin Resort by Courtesy Marriott International, Inc.
Walt Disney World Dolphin Resort by Courtesy Disney
Walt Disney World Dolphin Resort by Courtesy Disney
Walt Disney World Dolphin Resort by Courtesy Disney
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null
Walt Disney World Dolphin Resort by null

Highlights

Nestled between Epcot and Hollywood Studios, the Swan and Dolphin Resort offers spacious, modern rooms, amazing dining options, and convenient access to Disney perks—all while providing a relaxed vibe less focused on Mickey.  

Featured in Conde Nast Traveler
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1500 Epcot Resorts Blvd, Lake Buena Vista, FL 32830 Get directions

swandolphin.com
@swandolphin

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1500 Epcot Resorts Blvd, Lake Buena Vista, FL 32830 Get directions

+1 407 934 4000
swandolphin.com
@swandolphin
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@swandolphin

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Last updated

Jul 9, 2025

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@cntraveler

"What are your first impressions of this resort?The exterior of the Swan and Dolphin Resort has a retro vibe, but that all washes away once you enter the airy, vaulted lobby and see the light dancing off the thousands of crystals hanging over the fountain in the center of the room. Wow. So what's the story behind this place?The Swan and Dolphin Resort contains two separate hotels operated by Marriott; the Swan is part of the Westin brand, while the much larger Dolphin is part of the Sheraton brand. The resort was built in the late 1980s under the direction of former Disney CEO Michael Eisner and designed by architect Michael Graves in his postmodern style. While the exterior retains Graves’ original design, the interiors were recently completely remodeled. Speaking of interiors—what can we expect from the accommodations?Our room at the Dolphin was spacious with plush bedding and Westin's signature Heavenly Bed. The bathroom was bright, with a backlit mirror and glass tilework. Rooms are also fitted with a smart TV that lets you log in to Netflix or cast video streaming from your phone. What's the F&B situation?There are 17 restaurants and lounges, including four signature restaurants. Start your day at Fresh, which serves waffles and fresh-pressed juice, and wind down at Todd English’s Bluezoo. Our favorite simple luxury, though, is the self-service frozen yogurt bar at Fuel, the grab-and-go market off the lobby in the Dolphin. Anything else we should know before booking a stay?The Swan and Dolphin Resort offers its guests many of the same perks as Disney’s official resort hotels, and is just as close to the theme parks. In addition to receiving advance FastPass+ booking and Extra Magic Hours in the theme parks, guests can use Disney’s complimentary park transportation, including boat service to Epcot and Hollywood Studios. But the parks are so close that you could also walk. So why would you recommend this one?Rooms here are often hundreds less per night than those at neighboring Disney resorts, with comparable theme park benefits." - Valerie Marino

Walt Disney World Swan and Dolphin Resort
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@afar

"Starwood’s Swan & Dolphin resorts offer all the convenience of a Disney World resort without the over-the-top mouse branding. Designed by iconic architect Michael Graves, the tropical-themed pair is linked by a lagoon and falls within walking distance (or boat or shuttle ride) of Epcot and Hollywood Studios. While room rates here are lower than at some of the Disney-managed resorts, there’s an additional $28 daily fee that covers WiFi, phone calls, access to the gym and pool activities, plus fun extras like a s’mores kit for use around the campfire. Guest rooms are bright and contemporary, with cool colors and geometric artwork; families can book L-shaped rooms, which provide additional space and a sleeper sofa. Multiple lap pools and whirlpools are a bonus to the main grotto pool and white-sand beach, and more than a dozen restaurants are on property, including a Todd English seafood restaurant, Shula’s Steak House, and a casual Mediterranean market serving lighter fare. While restaurants here are not covered by the Disney Dining Plan, there is a loyalty dining program."

The Best Hotels in Orlando
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@cntraveler

"The Swan and Dolphin Resort contains two separate hotels operated by Marriott; the Swan is part of the Westin brand, while the much larger Dolphin is part of the Sheraton brand. And though the resort isn't actually on-site, it's about as close as you can get. The resort houses 17 restaurants and lounges, including four signature restaurants. Start your day at Fresh for Mickey, which serves waffles and fresh-pressed juice, and wind down at Todd English’s Bluezoo." - Valerie Marino

The 12 Best Hotels in Disney World, From Beach Resorts to Wildlife Lodges | Condé Nast Traveler
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@cntraveler

"The Swan and Dolphin Resort contains two separate hotels operated by Marriott; the Swan is part of the Westin brand, while the much larger Dolphin is part of the Sheraton brand. And though the resort isn't actually onsite, it's about as close as you can get—plus, there are plenty of perks. Guests receive advance FastPass+ booking and Extra Magic Hours in the theme parks, and can use Disney’s complimentary park transportation, including boat service to Epcot and Hollywood Studios. The parks are so close that you could also walk. The resort houses 17 restaurants and lounges, including four signature restaurants. Start your day at Fresh for Mickey, which serves waffles and fresh-pressed juice, and wind down at Todd English’s Bluezoo." - Valerie Marino

15 Best Hotels in Orlando, Florida | Condé Nast Traveler
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Nobody Special

Google
This is a nice hotel 🏨 location is what it truly has going for it. The lobby is beautiful and the bar is very good, staffed with good bar tenders. The rooms are nice, clean, and safe. The carpets in the hallways are a bit worn, a path is clearly visible. The only thing that I truly did not like is when it was time to leave, I went to get a luggage cart and was told I could not get one, they would have to do it, I said nevermind, I'll do it myself, just like when I came in. When Marriott asked me to review our stay, this was my complaint. I received a nice email from the front desk manager stating they were a Deluxe Property and the bell carts are handled exclusively by the bell service team. Interesting, not one of them offered to help me when I was unloading my wife, her wheelchair, and our bags. I had to do that on my own also. The only moment I received after unloading my wife wheelchair was for the keys to our car. This is a nice place to visit, great location, but there are other hotels in the area with good locations also. One and done.

Debbi Courtney

Google
Everything about our experience was wonderful. We were warmly welcomed at check in. Based on availability and our Bonvoy status we were able to have a room upgrade and late checkout. Our room was even ready early, all adding up to almost a whole extra day!! Food and drink offerings at fuel were good, and the staff was friendly and efficient. The same was true of the Cabana Beach Bar. The grotto pool area was lovely and comfortable. Proximity to many Disney amenities is an obvious bonus!.. We could catch glimpses of park fireworks as we watched the outside movie from our West Side balcony. The highlight of our stay was the food and service at The Fountain restaurant on our last day . The food was delicious, but our server Anthony was the star! Fun and friendly and just the right amount of attentive. We are really looking forward to coming back soon .

585mjd

Google
The room was great for our needs. We spent most of the day at the park and really just used the hotel and room to sleep and get ready. “Fuel” in the lobby was great for us to grab a quick breakfast and fill our late night drinks and snacks needs! Our room was clean and seemed to be well maintained. For us it was a good stay overall and we would stay here again if we wanted to be central to the park like this weekend trip needed! A very serviceable room and property!

sola123

Google
The location of these Marriott Swan and Dolphin is perfect for Epcot and Hollywood studios. I used the complementary bus services and boat service over my stay and got to all my destinations easily. For sure the Swan is the quiet sister, and a perfect location for sola traveler looking not to get swept up by the families and the action at the Dolphin. The room was very clean, and the service friendly.|But, in terms of a deluxe resort, they promise well and deliver poorly, which is a bad omen for any place:|1. The "balcony" room had a balcony, but if faced an inner courtyard, which offered 0 privacy, so not worth the extra money.|2. This was a "deluxe" room and there is an additional "resort fee" but the room is very basic, and yes you have access to a pool but that is about it from Marriott. In fact this deluxe room had far less than others for less money. No clock in the room, (I asked at the front desk and on the phone, and was told I would have a clock delivered, but it never arrived). |3.Bath robe but no slippers, none of the usual bathroom extras like Qtips, or cotton balls unless you ask for them. It seems cutting costs in room amenities is the new management way.|4. phone in the room did not work the entire trip, reported each day but nothing done. |5.Pool is self serve for towels, and the bar is open some days but not others, so there is no way to know if and how to order food/drink by the pool.|6. No water, no fountain or water bottles near the pool? Only 6 pool umbrellas so if you need shade it is iffy. No staff attended at the pool for the four days I was there. |The only deluxe I see is the price.

donellak889

Google
LOVE this location - hotel - staff, always professional every visit we make to Walt Disney World. Location is perfect for our family to enjoy boardwalk area - amenities offered s'mores at night around campfire - movies on beach - multiple pools to enjoy with chair seating easy access. Check in always easy with our Marriott Bonvoy express. We were earlier than normal moving from Universal Resort and they gave us a room on lobby level which was perfect - in and out to hit the parks easily. They offer boat and bus transfers along with easy walk to Epcot thru the back gate - we love this. Also, guest services can assist with tickets and anything needed. Our room was clean and quiet even though located near the pool area. Also a good value compared to onsite Disney hotels charging alot more. We believe this to be a good value for our family.

jill387

Google
The Swan hotel is a beautiful and well-maintained property, and its convenient location near Disney World made it an ideal choice for my trip. My room was mostly comfortable, and I appreciated the quiet and restful atmosphere. The only noise issue I experienced was on my last night when I could hear my newly arrived neighbors across the way and their active young children. I also had a great view of the nightly fireworks over at Epcot, which I thoroughly enjoyed.||I found the Java cafe a great spot for a quick breakfast, where I was greeted with friendly faces and quick service. However, the positive service largely ended there. The rest of the hotel service was inconsistent.||I tried two out of the three restaurants. The hotel restaurants will adequately feed you, but for an exceptional dining experience, I would recommend exploring the many options outside the hotel. Dining reservations are needed for any restaurant you plan to attend in or outside the hotel. ||I didn't get to try out the pool area; it was blocked off for a convention. It wasn't clear if guests were permitted in the pool area during the convention. I spent most of my time outside of the hotel, so this was not a huge inconvenience for me.||Some front desk staff were friendly and helpful, while others appeared to be going through the motions and more interested in their phones or conversations than assisting guests. Other staff members I encountered seemed preoccupied, and in one or two instances, I felt as though they were questioning whether I was a guest.||A specific incident that stood out occurred on my last day: After checking my luggage, I had some time before heading to the airport. While sitting in the lobby finishing an ice cream I had purchased at the nearby Dolphin hotel, a staff member walked by and gave me an unsettling glare.||Despite the beautiful hotel and enjoyable room, the inconsistent service would make me hesitant to return. There are many other options in the area.

nd1063nd

Google
This a a great hotel! Love staying at the Dolphin. Always treated well by the associates, love the lobby area, great amenities, rooms are very comfortable, and a fantastic location near the Boardwalk. This trip we basically just hung out at the pool, which has a great grotto type pool area. Very beautiful with lots of trees, lots of lounge chairs, a water slide, a lap pool, food and beverage service, a sandy beach area, swan boats for rides, a DJ spinning great tunes, and just a great place to hang out in the Florida sunshine. Having spent probably 30-40 nights at the hotel since it opened, I highly recommend the Dolphin as an alternative to other Disney properties.

holaparc

Google
Parking: apparently they have two lots. It seemed like due to an event, they closed the second parking lot and left the smaller parking lot open only. They were making the guest park at the swam or pay for valet. Valet was allowed to park on the second lot this morning before 11. Kind of unfair if you ask me. Someone mentioned they were opening the second lot to the rest of the public today. Arrival: excellent customer service from the valet and front desk. Rooms: old and outdated. Room smells like a wet dog stayed here. Room was clean . The bathroom situation is horrible. The door only opens half way . I think I was upgraded to the worse room ever but hey an upgrade is an upgrade. It makes me wonder what the non upgrade was. Oh try to request a room in the middle of the hotel or the east wing. Do not stay in the west wing. Shower time ( 30 minutes ago): imagine arriving to your room and get in the shower. When you are soaked, you find out the shampoo bottle is empty and the shower gel almost depleted. Not a pretty picture. I am staying here for more than one night but this means I have to now request from the front desk for them to refill my bottle . Something I shouldn’t have to do . Hotel Location : perfect location . You can walk to the boardwalk. You can take the boat to Epcot or Hollywood studios. If you are going to magic kingdom, walk to the boardwalk and take the bus from there to avoid multiple stops and transfers . Day 2: the smell of the room is still awful . I was able to get some shower gel !

Blake F.

Yelp
I stayed at the Walt Disney World Dolphin for a conference that I was attending in Orlando, FL. The conference was held at the Walt Disney World Dolphin, so it was quite convenient to stay here. The lobby here is quite large and contains plenty of seating. There is a fountain in the middle and also a bar. In addition, it has a grab-and-go cafe area that is open for all meals and they also have a large frozen yogurt section. During breakfast, the cafe can get quite crowded and there can be a wait for checkout. I checked in at around 10:00 AM and they had a room ready right away. I did not have to check my bags and wait for it to be ready, which was nice. I ventured outside of the hotel for a little bit and they have a large lake that separates from the Dolphin from the other hotel on property, the swan. There are a number of pools, a hot tub and a pool side bar and restaurant. Furthermore, there is a swan reserve, which did not have any swans, but it sounds nice, if they are there. I heard one man say he was going to take his kids there after taking them to Epcot. The hotel is in walking distance to the Boardwalk and also Epcot. It makes it convenient for people trying to get there. In addition, there is a boat that takes people to the Boardwalk, which is quite scenic. The rooms themselves are fairly new - or at least recently updated. The bathrooms were not the biggest, but worked. My one biggest complaint were the pillows, they were as hard as a rock and my ear hurt the next morning. By the second day of sleeping in the bed, I had gotten used to it, but it was not ideal. Altogether, the Walt Disney World Dolphin is a decent hotel in Orlando, FL and if you have a conference there it is a nice place to stay.

Mike Z.

Yelp
The only good things about this resort are the location and the pool. Stayed here a few times before but this was the worse experience. They offer daily housekeeping when we didn't receive it one day said ok, called housekeeping, they offered to send someone up but it was late and said no just make sure someone comes tomorrow. Next day get back around 9pm and no housekeeping again BUT they did leave a clean bag of towels on the floor next to the overflowing trash can! Unacceptable, went to down to the desk to complain and surprisingly they had someone up there within the hour. The inside of the resort is pretty rundowned. I can't say it was necessarily dirty although I have seen other people complaining about mold and based on the water spot on the ceiling in our room wouldn't be surprised but I did not experience any issues with mold. And the bathroom is so small you almost have to step in the tube to close the door! They are getting ready to update the Swan hopefully the Dolphin won't be far behind.

Lisa M.

Yelp
I've been to this hotel in the past for a conference and returned again for a conference and stayed at the Dolphin. The location is prime for Disney parks but definitely a bit secluded from anything outside of Disney.. trying to get to a CVS or find restaurants off property was a bit of a drive. The hotel and lobby area, selection of restaurants and the boardwalk, outdoor areas, are beautiful and well kept. I was disappointed in my room, it was pretty basic with view of a roof when some rooms have balconies but I'm sure if I pushed the issues they would have accommodated. The room was clean except for was a sock in the room underneath a table that was missed by cleaning. There is basic soap, shower gel, shampoo, etc but I really did not care for the smell. There were not any additional toiletries included in the room. Also, It is absolutely freezing in common areas of the hotel so be prepared if you're staying indoors. We were staying here during hurricane and asked to extend our room and the night prior, they told us no rooms and the next morning, they had no problems accommodating which caused undue stress. We also had to check out earlier than expected to get back home and they did adjust the room and pricing. As for parking-- Upon arrival, the valet was a bit confusing and the check in line was long. One downside is daily parking rate to self pay $36 a day or valet for $44. The self pay parking space can also fill up and you'd have to park quite a distance away. Don't do it-- I ordered room service one night and the sushi and clam chowder and bottle of water was $86- obviously not worth it whatsoever although that was way more sushi than I expected when ordering one roll (16 pieces?). I did have some frustration trying to reach an actual person to speak to when I was on my way there and also after checking out, the automated system will not direct you and then times that it did, someone picked up and hung up the phone. There were directions to check out or use various apps to get services which I was unable to locate on any of the apps. I called bell hop and waited about 30mins and had to go downstairs and ask again. It was a chaotic time with a lot of movement so I'd imagine that led to some of the holdup and disorganization. Overall, the location and pricing and amenities is definitely worth it if you plan to visit Disney parks.

Rusti H.

Yelp
I love the fact that you can get to many attractions staying at this hotel, I don't like the oldness of the hotel. The rooms need to be updated. The service at the hotel and restaurants were awesome though.

Kat K.

Yelp
This is not a "Disney" branded hotel but it is on Disney property. Location, location, location! I love that it is a quick boat ride to Hollywood Studios. The boat also takes you to Epcot and the Disney Boardwalk. Very convenient! To get to The Magic Kingdom or Animal Kingdom, they have a bus to transport you to those destinations. I like the property and the amenities. I feel the rooms are a bit dated and just mediocre. The property is huge so lots of walking to/from different areas.

Kristen S.

Yelp
Our favorite hotel whenever we visit the property. Easy to walk to Hollywood Studios and Epcot. Also a quick walk to the Boardwalk, Yacht and Beach Club Resorts. If you don't want to walk you can take the boat. Great restaurants, beautiful pools, a spa, art gallery, candy shop, ice cream place etc. Oh and they offer teacher discounts all year!

Devon T.

Yelp
This was supposed to be a trip of a lifetime. We are from Denver. I'll start with the good: beautiful boardwalk and pool. The bad: our room had so many lights out (we couldn't use the bathroom the first day/night). Parking is a joke. We had to park at another resort (a 20 minute walk with a disabled kiddo) and they STILL charged us for resort parking EVERY night. The rooms aren't worth the price for what you get. When I called the front desk the phone disconnected several times. Save your money and go elsewhere. This "resort" will is unimpressive and makes no accommodations for disabled kids. Updating to one star: trying to get in touch with anyone is insane. You have to go through an awful phone tree. Even after that you can't talk you anyone and have to text I'm even basic requests like checking out. Leaving we couldn't get in touch with anyone to get a cart for our luggage.

Stephanie S.

Yelp
This is one of my family's favorite hotels. It's not owned by Disney but the location you cannot beat right between Hollywood Studios and Epcot. It's a quick walk a boat ride or you can even hop on the Skyliner from either Hollywood Studios or Epcot and go to one or the other or just go in between this hotel is clean. It's very nice. The staff is really kind. I will say it is a slightly different experience than staying at a Disney hotel where you're surrounded constantly by Disney This one does feel like a hotel at Disney not really a Disney hotel however I don't think that bothers most people it doesn't bother me so it's something to consider. You can get really good deal sometimes third-party or booking through them. Definitely if you have points you can use them as well and it's worth looking into if you're looking to decrease the price you're paying for a Disney vacation

Juselle D.

Yelp
Wow I'm at Disney and this place would have had 5 stars if they had more staffing. I came here for a conference and really enjoyed myself. Unfortunately I had to bring my luggage so far and the building is easy to get lost in. However, the fact that there are so many nice restaurants on site made up for my long walks to my room lol. I will definitely be back, I will just ask for a room that isn't too far from the elevator!

Karina U.

Yelp
Feels like they tried to update the place with new furniture and new tiles on the walls but it still had the old bones and feel to it, kind of like trying to put makeup on a pig. Nonetheless, great location to the boardwalk and Epcot and seems clean. Wouldn't eat at any of the restaurants here (mid at best) but the staff are friendly and I could see the Epcot fireworks at 9:30 from my room. They give you Dasani in the room (grossest water ever). No elite benefits besides welcome gift, no breakfast, and above all, no checkout later than 1pm unfortunately.

Lottie L.

Yelp
Great location. Great hotel/resort. More on the pricer end but many, that included myself, may find it, worth it. Restaurants food in resort is quite good. We ate at the Rosa Mexicano and ll Mulino NY trattoria Italian restaurant and I was impressed. Service was wonderful as well. Shout out to Mauricio for wonderful service/experience! From check in to the housekeeping, and etc. I did run into a few issues which were resolved. One in particular is my room didn't have the sheer curtains. No big deal. However, it became one. I called front desk first thing in the morning and reported the missing sheer window. I spoke to a nice rep named Gabby. She put in a request to have it fixed. By afternoon, entering to evening, I get back to my room and nothing changed. I called to report these same issue, the rep apologized. Spoke to supervisor Steven, he did his best to reach to the staff that handles this and he said they'll get to my room in 10 mins. 10 minutes turned into an hour. At this point I feel I'm a forgotten thought. After an 1hour or so, we head out, as we head out we see a guy with an ladder and curtains. Finally they've arrive. The guy with the curtains said his manager is dum and don't know what he's doing. My guess is the manager (not Steven) never inform his team they had curtains to put install. I says all this to say; better communication would've save them time and money. Improve the communication between departments. Work as a unit. Overall, good hotel with wonderful comfort.

Veronica O.

Yelp
Seems like it was a really nice hotel when it first opened and if you walk through it, it can still feel like that. However, if you look closely you start to notice where it could use some attention. Part of it I think is due to the humidity taking its toll on the hotel. For example there was some pretty noticed fuzzy mold growing on the ceiling of the gym, again probably due to humidity, but the hotel should be addressing it. Even their sister hotel the Swan next door looked like it needed some work. However, the positives are of course location, close to the airport, buses and boats are right outside the hotel can take you to various attractions including Epcot and a desk onsite to help with Disney tickets. There are a few deceit restaurants onsite, shops and a cafe. Also, service from staff was pretty good, helpful and friendly.

Ryan C.

Yelp
After many years of considering attending this event we finally pulled the trigger this year. We are staying at the Swan Reserve which makes the location very convenient. The entire event is on the grounds of the Swan and Dolphin ground next door. A couple of logistics things. If you purchase your tickets in advance like we did the Will Call pickup is located on the sidewalk just outside the Swan doors to take you to the Dolphin. If you need to buy tickets there is a place to do so right next to the Dolphin by the fountain. As far as the actual event is concerned we all said we were glad we tried it but would not do it again in the future. The foods ranged from "meh" to "pretty good" but the wines were not very good at all. Food highlights were the Chicken Souvlaki and the Dumpling. The Buffalo wings and soft pretzel were hits too but at a Food and Wine event that's not the type of food that should be the star of the show. The wines were very low dollar wines. I looked up many of them on my phone as we walked around and they were less than $15 a bottle. Not sure about you but if I'm spending close to $200 a ticket I'm looking for something a little higher in quality. We all left with the same thought, glad we did it but would not do it again in the future. A could of notes for the organizers if they read this: - In a 2 night event your vendors can't run out of things before the end of night one. St Augustine Distillery was out of their Old Fashioned with over an hour left on night one. - The reps from Archer Roose must have had plans for after the event as they were packing up with about an hour left in the event. Maybe they ran out too? - The soft pretzels were a big hit, so much so that they were constantly out of warm pretzels and had a line waiting for their little oven. I'd get a second oven next year.

Kristen C.

Yelp
They did not help us move our reservation after we planned cancelled when someone got sick being on a cruise, almost 2k lost because we didn't have the cell service to contact their customer service. We are loyal Bonvoy members and we were hoping to move it to sometime next year but now we can't since half our trip savings went down the drain. I just don't see how it is so difficult to give us the days back if customer service is their priority. I'm just bummed.

Amber M.

Yelp
Stayed at the Dolphin this past week. Only reason I am giving any stars is because it provided convenience getting to the Disney World parks. The hotel however... would not recommend. It started with check in when we were given a two double bed room when I explicitly booked a king bed room. I was told upon booking that I was "lucky to get a king room as they are going fast" only to not actually get one. Then we got to the room and the AC was broken. Our room was over 90 degrees and maintenance came multiple times and fixed the problem temporarily but a couple hours later it would break again. No new room offered, we're just told maintenance would fix it when we explained it wasn't a long teem fix. But the worst part of this whole stay was an interaction with the housekeeper. She knocked on our door around 10am to clean which we said we were leaving right now. We left minutes later for over 5 hours. We returned for a nap and as we were getting ready to go out again she knocked on the door to clean which we were still there. I told her we again were on the way out at which point she verbally berated me about how I was making her job more difficult and that I was a "spoiled brat" for "not being considerate and leaving the room" so she can do her job, when we did in fact leave for several hours. Think twice before booking. It's not a Disney asap ties hotel so the customer service is no where near the Disney standard of service.

Maryrose C.

Yelp
I came to The swan and dolphin using a resort pass. Great service everyone was very polite. You can order food and drinks right where you're sitting using a QR code which makes not leaving your spot easier. We had pizza and burgers which always hit the spot when you're in the sun and water. The pool was clean, I usually don't enjoy public pools. Landscape and scenery was beautiful to look at. They had a beach setting and a play ground for kids.

Foster M.

Yelp
There were ants in our room. After informing staff that I was highly allergic, the hotel didn't take appropriate action for 3 days. They claimed that there was a DND (which I was told to place if we didn't need housekeeping) on the door the second day but I personally waited in the room the entire day for pest control and nobody knocked, called the room, or contacted me. I then spent almost all of my birthday in the room waiting again for service only to have to contact the hotel again and be sent a $5 bottle of wine as consolation. The issue was finally addressed after 3 days. I had "sealed" the windows where the ants were coming in and with masking tape. I was still bitten. The hotel started with an offer of $30 off as an inconvenience. I felt that was a slap in the face. They did take some $ off of our bill, but I think it warranted much more of an attentive approach since I explained my allergy in the first communication.

Calina C.

Yelp
The food is horrible. For a Disneyworld Resort and it's expensive prices they really should do better with the food, I'm talking about in the restaurants inside of the resort too, not just poolside which was horrendous! The food was lacking, very much all over this resort. It's really disappointing when you spend so much money on the resort and it's extra stuff too like food.

Mary Liz M.

Yelp
I'm booked a 2 night stay at the Swan cause it stated on their webside 'Newly Renovated' when I was checking in I was told NONE of our rooms are renovated yet, as we just started last week ! Also the room your booked into tonight you will have to move out of and into another room.. ((((mad face , I come to go through Disney parks not play merry go round with rooms ))))) I said Oh ok , well is there any rooms I don't have to move around and was told yes in the Dolphin.. I said ok then Ill stay there... Now I know why the dolphin was available they are a 2 star hotel at best!! .. You can't get them to answer the front dest or concierge phones and to get extra towels or blankets is impossible... The Holiday inn would of been an upgrade .. Save yourself the hassle and stay elsewhere

Oleh D.

Yelp
Greate every way. Service A+++ Italian speaking server gives u great mood and relaxing time. Worth it every penny P.S.- make sure Giuseppe is "Your Host "

Mike K.

Yelp
We checked in lost our view and balcony 1.5 hours 3calls later bell desk still didn't bring up the bags (had to go get them myself) room is old dated rust on things pipes spilling out. We goto park when we come back room is hot call down to front desk not much help finally get some one up said it was fixed we go back out and again when we come back it's warm ! Front desk is a waste of time. Coffee machine didn't work. Just no service here! I get better service from Springfield Marriotts ( and I am an ambassador elite member ) as if that mattered then the funny part I ordered in room dining and I get a bag with 2 plastic bowls of eggs for 60-65 dollars

Amanda M.

Yelp
Went with a friend. Actually signed up for a cocktail course which started before the actual event on Friday. We did not receive any reminder email about the course and showed up late. They were kind enough to reschedule us for a future course, but the cocktail course was full - so we ended up with a cheese seminar the next day. We were staying at the swan so it was easy to walk over to the dolphin for the event. It was looking like rain so they moved the event from outside to inside. This really killed the ambiance and the layout of the event. We were really hoping to mingle with other guests and the new, indoor setup was not as conducive to that. The food items were ok. I had my favorites but most were just standard and some were actually gross. I had to spit out the duck and I'm a fan of duck. The champagne room was very difficult to find. We asked for directions from several event employees and were misdirected three times. We finally found it on our own. The indoor set up was not well discussed with employees. The fundraiser at the back was really fun. We played the games and donated money but did not want the prize- beer. The first band was awesome. Really enjoyed the guys singing and dancing 50s style. The second band was just ok. Newer songs, but the female lead singer wasn't up to par. The wine was flowing during the event. We tried many things. They also had white claw and ketel one in addition to beer stands. Lots of variety. They closed on time. Shutting down the booths. I lost my phone in the mix. Luckily security picked it up and brought it to my hotel room that night. That's service! The event was ok. Saturday night has different food items so some people go both nights. I really wish it was outside, but with the rain, it might've been unbearable. I probably won't attend again. There are so many food events around town and the food at this event wasn't spectacular.

Jerry B.

Yelp
I loved the Blue Zoo Restaurant The best Clam Chowder & Chilean sea bass I have ever had

Kim S.

Yelp
We had a view of the broadwalk which was nice, but we check in around late afternoon our room wasn't ready till like 8 or 9 pm. Our shower floor was peeling and our toilet got clogged

Thomas A.

Yelp
This hotel doesn't have any customer service. I check in for 2 nights and I immediately go to self park.You need a room key to do this and my key doesn't work - it wasn't activated. In the room the phone doesn't work, no dial tone, can't call front desk, so I try using my iphone and found there isn't a number to get to the front desk. After spending a 10 hour day at the park we return to our room at 6:00 PM and find that our key doesn't work. We have to walk down 2 long hallways to get to our room. My wife and I are 73 years old and we are spent. My wife has to sit on the hallway floor while I have to walk all the way back to the elevators. The person at the check in counter informs me that the key was only activated for one day and they need to activate the key for the second night. After a few choice words ,I finally asked "I spent $328 per night and this is the service I get? - No answer, shrugged his shoulders. This room we were given has a bathroom so small that the door can't open fully to the toilet and tub. I would highly NOT recommend this overpriced hotel to anyone. There are a ton of other hotels in the area to choose from. Great location - zero customer service

Alysha W.

Yelp
This event is absolutely fantastic so many different wine, beer and some other drink options plus food from restaurants all throughout the swan and dolphin hotels. The only bad thing throughout the year is people are bringing kids more and more I feel that they should make it not allowed. Kids don't need to see intoxicated adults or their parents. I saw more than one child that was left by their parent because they forgot they were a parent and cared more about the alcohol. Overall I would highly recommend this event to others.

Nick S.

Yelp
This place is overrated they do not use Disney buses inconsistent transportation no microwaves in the room would highly find another place to stay that was more accommodation to Disney! Literally just witness discrimination against disability person for not being able to load the scooter!!!!!

Kelly W.

Yelp
I attended this event back in 2011 and 2012 and returned this year for the first time since. I thought this event was great back then but holy cow has a grown! Normally this event is held outside in between the swan and dolphin hotels but this year Friday was inside because of the weather. the staff did a fabulous job on moving everything inside and still being organized and on time. It's an all-inclusive event with food and wine vendors as well as liquor and beer. There's also live music, it's just a great night if you want a fancy fall event to attend. This event is definitely a hidden gem!

Dana S.

Yelp
Best food and wine event in Orlando. We have attended most of them. I love the quality of food and it's fun to meet the celebrity chefs. It's a great deal for all the food, drinks and entertainment.

Avery K.

Yelp
This place is the WORST. Please do not ever stay here. The front desk sucks and they don't help you at all. They are rude, assholes please don't ever waste your money staying here . If I could give them less than 1 star I would.

Jane K.

Yelp
A can't-miss event for food lovers! This is our first food festival in Orlando and it didn't disappoint. Unlimited food and beverage samples from more than 40 food stations and 30 wineries, top-notch live music, and beautiful ambience @ Walt Disney's Swan and Dolphin Resort make this a wonderful must-visit fun weekend destination for food and wine lovers!

Adam P.

Yelp
Employees are stuck up and full of themselves. Old style 80's Disney hotel. Way overpriced and the food quality is weak. Rooms are still nice, but not for the price.

Kerry O.

Yelp
The Swan - Walt Disney World - has a great cabana bar! If you want really great service ask for Michelle C. at the bar!! She's the best !!!

Dawn C.

Yelp
The Food and Wine Classic Has become an annual event for us. This is the third one we have attended and it never disappoints. Th Swan and Dolphin provide ample table seating as well as tables to stand a around the causeway. The food represents wonderful tasting samples from the hotels' restaurants and other fine restaurants in the area. Twenty five vineyards were represented offering small pours of wine with as return visits as desired. The entertainment is always top notch. The crowds seem smaller this year , which Was certainly fine with but for us, this tradition is a keeper

John E.

Yelp
I've been meaning to write this review for a long time. I visited the Walt Disney World Swan and Dolphin in January for my 50th birthday. We were served by Jillian at Phins bar for 5 nights in a row and she was awesome! She was fun, friendly, sweet and yet professional as she made the perfect drinks for everyone. She made such an impression on us the first night that we went to Phins, that we kept going back each night before going back to our rooms. Jillian is fast and accurate. No one's drinks were ever empty. Her winning smile, her speed and great attitude should be a model for everyone that works with her. I hope someone passes this review onto her. She made really made all the difference in the world to us! Thank you, Jillian!!

Alex T.

Yelp
There's nothing special at the dolphin stay elsewhere and you'll be glad. Disappointed by this place so much and so often i don't have the energy to complain not the will to stay here again