François Brémond
Google
Our experience with this backpacker was mixed.
Positive side
- They upgraded us from a dorm to a double bedroom for free, even though we did not ask for anything.
- The common areas are pretty nice, the kitchen is well equiped, the view is amazing on a clear day.
- The atmosphere is pretty nice, it's easy to meet people.
- It's not cheap but it's Wanaka...
Negative side
- We initially stayed 3 nights, but also had a 1-week booking about a month later. About 4 weeks before our second stay, we received an email letting us know that our booking was cancelled as they messed up with a large group of ski instructors and forgot to assign them a room. Therefore, even though it was clearly their mistake, our booking got cancelled with no prior discussion. It was obviously impossible to find a backpacker in June for the same price.
- They told us that we will be refunded on the same day, but it took two weeks to receive the money back.
Overall, great first stay, but quite disappointed with the decision to cancel our room with no warning.