Igor Świtakowski
Google
I have been here a few times, the food was excellent and authentic, worth trying. Prices are high, ambience is good with mice calm music. Unfortunately the service is horrible, the waiters are slow and lazy. They do not react when I ask them to attend. They are busy chatting with each other. There was only me at the restaurant and I had to wait like 5-10 minutes to get someone's attention. In one of my dishes I found a piece of metal - this should not happen in a restaurant of this class. Besides it was difficult to report this problem as I did not get attention of the staff. I had to wait 15 minutes for the check and I missed my train from Zugló.
Anyway the manager should improve the service, better training or supervision. I understand that adding 17% of tip automatically is demotivating for the personel, as they are rewarded regardless of their effort. I am hesitant to return now, although the food is excellent.