Warby Parker Newbury St.

I had a fantastic experience at Warby Parker. I came in looking for my first pair of glasses, and I wasn’t sure how to apply my insurance. Yoanna was able to take down my insurance information and, even though it was out of network for me, she was able to submit a claim on my behalf in under 5 minutes. It was super easy and I highly recommend this location to anyone who unsure on how to work their insurance.

All the employees at the store were fantastic and helpful and knowledgeable. They respected my time and were good at what they did. They have a wide variety of frames to choose from and have aAll the employees at the store were fantastic and helpful and knowledgeable. They respected my time and we’re good at what they did. They have a wide variety of frames to choose from and have a very nice warranty policy

Zoey the manager was incredibly helpful and provided me with a personalized experience as she assisted me in choosing new glasses. Her friendly demeanor and professional opinion made the process enjoyable and allowed me to make a confident choice!

Staff was great from when I walked in the door I was helped and greeted by two people. I was then brought to the third floor for an eye exam. The person who set up exam was amazing and the Optometrist was equally as good. I will not order frames from anywhere else and will not get my eye exams done anywhere else now. Exceptional experience. Wish I took names. Go to this location-you will not be disappointed. They also called before eye exam to discuss payment options and ask if I had any questions. I was able to get eye exam same day a well.

Great selection. So many pairs I loved hard to choose. Even as an out of network provider this will be far cheaper with my eye insurance. Super helpful staff especially the manager she was great!

The staff was friendly but I also felt a bit taken advantage of. Never did they show me pricing options, only the bill. Not only are the contacts more expensive, but they take almost no insurance options for the eye exam. So get ready to pay about $185 for a prescription and over $300 for a year supply of bi-weekly contacts (in my case). When the doctor asked if I look at a computer a lot during the day, I said yes. She tacked on another option to my contacts without telling me how much more it was. I had to ask her and she said “oh, only $50 more it’s nothing.” I find it a bit ridiculous that I don’t have a say on what I want, and wasn’t shown any pricing options. I’d recommend going to Costco instead. Much cheaper for both contacts and prescription renewal.

I came in hoping to get my partner's Warby Parker glasses fixed. They offered a few options and then proceeded to fix them immediately at no cost. Excellent service!

I had the best experience here! I went to their optician to get a new prescription. She was thorough, very nice and efficient. I ordered new glasses, and when I got them, my vision wasn't as clear as I thought it should be. I went back to the store on a Sunday, and they worked with me to adjust them. The problem was an angle issue (I wear progressives) and it took some patience on their part with me to get them right. They worked with me for probably a half hour to get the adjustment just right. I worked with 2 people who were both very nice, professional and patient. This was my second great experience at this Warby location and I wouldn't consider going any place else!

Friendly, knowledgeable, and welcoming service. Dr. Kim made me feel at ease and the sales staff on the floor were awesome! Price was great and I was out of there with an eye exam and an order for prescription glasses in half an hour. I can't recommend this place more. Will definitely be going back to Warby Parker for my readers in a few weeks.

Why is Felix's hair so glorious?! Why is Aaron so accommodating and attentive!? Questions for the philosophers I suppose! Or actually for the fortune patrons who solicite this establishment. I came in to get a pair of non gas station sunglasses that didn't disintegrate after two uses. Literally I've had glasses spew screws and fall off my face while driving and infinitely more tragically while watching the third and final Hobbit installment in theaters. (Rest in peace Kili, your sacrifice will not be forgotten!!) Anyway the point is I obviously don't like spending a lot of money on my eyewear. However the styles and service at this place had me willing and ready to change my ways and risk it all. The result?! Got some slick behind sunglasses and can't nobody tell me nothing. And these bad boys gone stay on my face, whether I'm scooting down 90 head bopping to Michelle Branch or getting misty eyed over Annie Lennox's Into the west as I salivate over a literary masterpiece. I suggest you get over here and get on my level.

I was at the store today. The store is good, the staff is smart and helpful, their optometrist is very competent. The only thing that I did not like was about directions and signs when you enter the building. The sign pointing to the elevator almost looks like the optometrist is on the 4th floor. Once you get to the 4' floor (as I did) you find that it is not the right floor. At the entrance a light blue sign on the floor (and leaning against the wall) reads :" Glasses ! Sunglasses ! Eye exams!" and shows an arrow. Problem is that the arrow points to the exit door onto the street. Removing that sign would be better than keeping it that way. I think that such a good store should pay more attention to such details, considering their customers may even have vision problems, given the type of business they run. Finally: store and doctor office are good, clean and good looking. The entrance on the first floor from the street is not really well inviting and is not really good smelling. A Warby Parker store with such a good staff deserves better, as well as customers deserve.

I wear progressive lenses and selected a frame that I loved. When they arrived, I couldn't get comfortable with the near vision and had distortion to the sides. I took them back to a different store (seaport) where they advised me that the lens were too large and knew exactly the issues I was having with the near vision. They suggested a smaller lens and frame which I swapped in to. Much happier now. I am writing this to alert those with progressives that you may want to ASK about the lens size as I wasn't given this advice by the associate and optitrician at the Newbury store and ended up with a frame that wasn't good for progressive lens wearers.

The first time I came here was when Warby Parker was still new to Boston. I was looking for a cheaper alternative to expensive LensCrafters. Warby Parker delivered. I got a pair of stylish glasses for about a third of the price I paid at LensCrafters at the time. The Newbury St store has a stylish, minimalist design. There's no tacky promo signs like other places(cough LensCrafters cough) and there's not a whole lot of room. I was there on a Saturday afternoon and it was somewhat difficult to move around. The staff really try to assist you and help you find the glasses that are right for you.

Felt like the Apple Store, you put your name on a list when you arrive and they text you when it's your turn. This location is tiny so you will likely have a wait. The employee who assisted me was friendly and knowledgeable. The frames are lovely and stylish, had a hard time making up my mind. The glasses are sent to your house so I suspect I'll have to go back for an adjustment.

Often times I refer to this lovely establishment as the Apple Store for eyewear. They make shopping for glasses incredibly fun! I will admit I'm very self conscious about wearing glasses & they never fail to deliver. I've ordered 5 pairs from them within the past 18 months. I've loved every single pair! The most INCREDIBLE part of the experience is as soon as you walk in you are paired with a specialist. These amazing specialists make suggestions based on your face shape, facial features, hair style & personal preference. Based on these factors they will recommend glasses within your budget. I've never had any individual spend so much time helping me make the RIGHT decision. I can not describe the self esteem boost I've received from confidently wearing glasses that I love (not to mention the daily compliments I receive!). I will disclose that with my most recent purchase one of my glasses arrived defective. I will be reaching out to them momentarily to see what can be done to rectify my recent order. Thank you Warby Parker for turning an often time dreaded experience to a highlight of the week each time!

Found a fantastic pair of prescription glasses in whiskey brown tortoise-shell color called the Benson. Staff is super-friendly, prompt and helpful. I was able to get an exam with Dr. Stacy Coen and I must say that of all the eye and contact lens exams I have gotten over the last 23 years, my experience with Dr. Coen has got to be one of the most thorough, meticulous and transparent exams. Highly recommend this location for the white-glove attention you receive from both the WP staff and Optometrist Dr. Coen.

I would love to say that this place is amazing I got my glasses over two months ago and still get so many compliments of my glasses and I tell everybody that I got it from Warby Parker I would love to say that the employees there are phenomenal because they had me pick these glasses specifically and honestly I don't regret it. Always ask for their advice clearly they know how to make the great verdict on what you should get. So if you ever need good quality glasses for a good price definitely come to Warby Parker and if you're in Boston the Newbury Street location has great staff and have eye exams there as well.

OK. I have something dumb to say. I thought Warby Parkers arrived at your house and were supposed to fit your face. Well I guess not. You are actually supposed to get them adjusted after they arrive at your house. Nobody told me that! Anyways, after having my glasses slide down my face a million times, I absolutely could not take it and came back here to get them adjusted. You have to put your name on a list and wait to be called. I waited for almost 30 min which was really boring. There isn't much to do while waiting other than try on random pairs of glasses and laugh at how bad/ good you look. Somebody finally helped me. They fit much better now. I honestly almost never wear my glasses (only on planes, long trips etc) so hopefully they will stay tight and not get lose. Or else I'll have to come back to get them readjusted.

What can I say? We love going to Warby no matter where we are. The store and people are so awesome and friendly and as always, they have some of the best frames in the game. We only went to try some on so we can consider new glasses and the set up is perfect for the social distancing. Such a great experience and highly recommend getting glasses from here.

Due to the pandemic Warby Parker has seen some delays in shipping out frames via their in-home try-on service. Their online customer service people notified me that it would be a few days before my frames would go out the door (most likely due to the need to sanitize recently returned frames) and they were very accommodating about suggesting alternatives, including checking the inventory at their local shops in the event I wanted to try on the frames at one of their locations. I'm so glad I did, as I wound up finding a frame that I hadn't seen online that wound up being my favorite, by far. I received excellent, thoughtful customer service during my Monday visit from an employee who is clearly enthusiastic about the company. They are taking appropriate COVID precautions, including asking patrons to use hand sanitizer prior to touching any of the merchandise. And they ask you to place any frames you try on in a special tray so that they can be sanitized prior to going back out on the floor. The nuts and bolts of the transaction--including recording my prescription--took place via an employee-facing version of the app. I got an email less than a day later telling me that my glasses were ready to be shipped. Fast forward--they were in my mailbox by that Saturday. I couldn't be more pleased!

I have purchased glasses from Warby Parker over the last few years but never have used the Newbury Store before and will never use it again. I am extremely frustrated by the disorganization there. I would suggest that they do more in service training to provide a more consitient help.

Jimmie is hands down the best employee here. I've never needed glasses until recently, when I lost my some of my vision over the span of 3 days, so needless to say I am new to this and still slightly in shock and mildly terrified of the idea of needing glasses. Jimmie was super nice and helpful and assisted in finding me a pair of glasses that didn't make me cry or hate myself. I consider this a major success!!!! He was efficient and knew which shape worked for my face and which didn't, and also found a color that complimented my eyes without making my already Irish-red skin more noticeable. I'm now SLIGHTLY less conscious about the idea of wearing glasses! Thanks Jimmie!

After getting terrible service from LensCrafters I decided to come here and see if I could get any actual help. I was in search of my first pair of glasses. As soon as I walked in I was greeted and asked what i was in search of. I was immediately paired with Rocco who asked all the right questions and curated my selection perfectly without overwhelming me. The options were amazing and I was able to order my glasses right then and there. All of this took maybe 30 minutes or so. I'd recommend coming here vs LensCrafters up the street any day. Kudos to Rocco for being a great help! Thank you so much!

Great customer service, horrible, horrible, horrible, HORRIBLE product. I came to get my eye exam, pick out glasses, and get them fitted here 3 years ago, and am now in the process of getting an exam, new glasses, etc, and I will not be coming to WP. The eye doctor, sales associate, and guy measuring my face for fitting the glasses were absolutely fantastic. The doctor was kind, the sales associate was helpful and not pushy, and the dude who measured my face was extremely thorough. Sometimes when my friends tried on my glasses, they would remark that it looked weird on them, and that it seems like it was shaped just for my face. The quality of the glasses? Absolute shit. I was so excited to move on from my nerdy, from an optician store glasses, but realized within a few days of wearing the WP's that in comparison to my old ones, they got dirty so easily, and scratched so easily. At my age, $95 was still a lot of money so I stuck through with the glasses, and more often than not, took them off because the lenses were just so dirty all the time, always. Furthermore if you do have an insurance plan, in comparison to in-network options, $95 is not that cheap. The frames here are hip, but frankly I'd rather be ugly than blind. I've read that when the founders of WP were first starting out, they wanted to price the glasses at $45, but a person advising the founders suggested they double that and price it at $90, basically because $45 seems too sketchy. Well, if they could have profited off $45 per pair of glasses, who knows how much it costs to manufacture a pair..... This company is a marketing genius and knows how to do great business for a horrible product, appealing to millennials and infiltrating FB and Twitter to distort our senses of of fair value, etc, but seriously, glasses=medical device, so good marketing or not, I'm going to try find a product that's good.

This Warby Parker location is pretty standard. Standard service for a Warby Parker, typical trying-on experience for a Warby Parker, etc. etc. However, it is easier to miss as it's on the second floor of a building on Newbury! I have 3 pairs of Warby Parker glasses. While the price on prescription non-sunglasses is really good, the glasses do need to be readjusted every ~3 months or so, as I find that they loosen rather frequently. Living three hours from my nearest Warby Parker, this has now become an issue. The price for prescription sunglasses ($200) is uninspiring.

Warby Parker consistently has quality, durable lenses at an affordable price. Frames plus lenses are $95. If you are blind as a bat like me and need a high prescription, you can order thinner lenses that won't be as heavy for an extra $25. I get this every time because it's definitely worth it. The store has shelves of frames that you can try on at your own pace. There are always staff around who are more than happy to answer your questions or give you an opinion. There are optometrists on site who will assist with fitting. They offer free glasses cleanings and frame fittings/adjustments for life! I'm very satisfied with my purchases at Warby. I now own three pairs of their glasses!

Warby Parker seems upscale and cool but I'll take accuracy any day. For the past 8 years I've ordered my glasses online with Zenni Optical. I've been trying to get my God Father out of the stone age and on this train but he refuses. We patronized WP for his new specs and I was impressed, initially. The glasses looked great and, personally, it felt nice to be in a store again and able to try them on my face instead of on a pic. During our visit we gave them his new script, they took his measurements and informed us he would receive the new glasses by mail within 2 weeks bcz nothing is done on site. While we were there I tried on a few pair of glasses and really liked a particular set. The staff is very friendly and after speaking with a salesperson she took my email and sent me a reminder of the glasses I liked. All in all I would say WP is very technologically savvy and uses New Age Technology to enhance the experience of something that is very old school: glasses LOL Unfortunately, here's where things take a sour turn... His glasses arrived, as promised, within two weeks (it took about 13 days in all). However, while wearing them he was having a difficult time seeing and had to put them at the tip of his nose in order to see clearly. Here is where I'm having a hard time understanding their practice. How was it possible that I can email my script and measurements, receive my new glasses (at a fraction of the price) from an online store within the same time frame, and they're accurate but in his case we went into a location and receive incorrect measurements? We were forced to return to Warby Parker (the only benefit was I got to go downstairs and have a cupcake) and inform them of his difficulty seeing they checked out the glasses and confirmed that the measurements were inaccurate. Nothing is done on site so we had to wait an additional two weeks for his new pair to arrive. This time they did not arrive at our home, they were sent to the Warby Parker location and we had to go in and exchange them with old pair. WP is the cool kid on the block with potential but they need to work out their kinks. Two stars for friendly service and being tech savvy

Ok, WHO GIVES WARBY PARKER ONE STAR?!? Listen, this is what you get with Warby Parker: 1) For every pair of glasses you purchase, one pair is donated to someone in need. (http://www.warbyparker.com/do-good/#home). 2) You get the most up-to-date trends in terms of eyewear (hipster glasses, eh?), but also many classic styles that are suitable for all face shapes. 3) LOTS of styles to choose from in general, plus many different colors. 4) Not only can you now go into Boston's newest Warby Parker store, you can also shop online and order 5 pairs at a time for try-on for FREE. (Which I've done 3x, and I've only ordered 1 pair of glasses, so you don't get charged for trying on many different sets.) 5) THEY ARE CHEAP. $95/pair? Also, I am horrifically blind (like, only can see blurry shapes when I don't wear glasses), and they only added $35 to the processing to upgrade the lenses so that they worked with my strong prescription. So, for the first review below, the guy is upset that they don't sell bifocals. Dude, that's NOT THE POINT OF WARBY PARKER. I'm sorry, they aren't a specialty shop. People don't complain that the TOMS shoe company doesn't make orthopedic shoes, because that's not the point of TOMS. (And they also donate a pair of shoes for every one you purchase, much like the glasses-for-glass concept at WP.) I'm sorry if you couldn't find bifocals at Warby Parker, but there are many other stores that can help you with that. Also, 10 days is NOT a long time to wait for glasses. I got mine in 3 days, so... I'm sure the 10 days was a worst case scenario. So, now that I got that off my chest. The pros of the Warby Parker shop in Boston: 1) It's in a fun area along Newbury Street. 2) The glasses are set out and you can literally just grab what you want to try on and put them on. You don't have to point at something and wait for a sales person to get it for you. 3) There were a lot of sales people in the store when I went... maybe 5? 4) It looks like there is a dedicated optometrist in the store that has her own office for eye appointments. 5) I stopped in to get my WP glasses adjusted (it's been about a year), and the were quick, efficient, and friendly. Cons of the WP shop in Boston: 1) It's on the second floor through an entryway next to Georgetown Cupcakes. They have to post a WP sales person at the front door to wave people in...I would have had a hard time finding it if the cupcake line was in front of the door. 2) It was pretty hot in the store...but honestly, it was probably because it was the first really warm day in Boston and there were SO MANY PEOPLE THERE! (Which is awesome because I want other people to love Warby Parker, too.) That's pretty much it. I saw people of all ages in the shop--while my glasses were being tightened, there was an older couple trying on a bunch of glasses, and they were adorable. Soooooo...basically, I'm going back soon to get my second pair!

I received a try on box this past Monday and wasn't crazy over any of the frames. I brought it in to the store on Newbury st on Wednesday to see if someone could help me find another option. I walked in to a group of employees chatting and had a hard time getting someone's attention to help me. Once I did he gave me a quick explanation where on the shelf there may be "narrow" frames and then took the box and continued hanging out. There were only a couple other options I didn't already have in the box, and they included the pair I already own. I was hoping for something a little different. It would have been nice to have the opinion and more ideas from an employee. I checked to make sure I was all set leaving the try on box there to return it, was told it was all set and left. I was a little disappointed there wasn't a larger variety of frames in the narrow size and was also disappointed with the service I received and then I came home today (Friday) to the try on box AGAIN. It was obviously forgotten by the employees all too busy chatting with each other to assist a customer and got sent back to me. I will be not be buying my next glasses from this company. If you are looking for good customer service I would recommend going elsewhere.

Great selection of glasses. Are you looking for that ironic hipster throwback to 1950's era George Reeve Superman look. Check. Something more modern but still classically elegant. Check. They have all types of looks and the staff is usually helpful though they do get overwhelmed by the hordes. The prices are amazing, the styles on point, but the only drawback is that the actual lens gets dirty easy. None of my other branded lenses are this prone to getting dirty this quickly so carry lens wipes. I also had an eye exam. They don't take most insurances and they forgot to send out my contact lens prescription so I had to remind them (a few times). Other than that snafu, the eye exam itself was pleasant and the doctor was very knowledgable and had good recommendations about what lenses to order and why.

Everything you've heard is true... You can get glasses at Warby Parker for $100! The glasses are hip and stylish and the staff is very laid back and hands-on. The deal: if you have to wear glasses, this place may be your next addiction!

My two-star review has to do with the actual product and not the in-store experience. The store is fun, the employees are helpful, and I've gotten quick service when I've needed to stop in. No complaints there. I've had two pairs of Warby Parkers, the first ones being more or less what I would expect for $100. The lenses scratched pretty easily, though, and after about a year, I found that I needed a new pair. The second pair didn't even last a whole year. The lenses scratched so easily, and they got so dirty so quickly. They needed to be cleaned multiple times a day! The frames also loosened quickly, regardless of having them fitted and adjusted, so they were always sliding down my nose. I just got a new pair of glasses from LensCrafters which are almost identical to my old Warbys, and I just realized that I haven't had to clean them in days (and I'm not constantly pushing them up, either!). LensCrafters was always my go-to source for glasses, but I wanted to give Warby Parker a chance, mostly because of the price and fun styles. Ironically, I spent the same amount of money on multiple pairs of Warby Parkers that I did on just one new pair from LensCrafters. I am certain my new glasses will outlast any of the Warby Parkers I bought. I guess if you wear glasses infrequently and want a cool pair for the one or two times a month that you'll wear them, Warby Parkers make sense. If you wear glasses all day, every day, I would recommend looking elsewhere even if it means spending more money.

The staff here is very friendly, willing to guide you and offer opinions, and the process is simple and painless. Warby Parker's model has got it right!

I can't comment on the precision or quality since I didn't buy my glasses here, but I can say that Warby Parker has very friendly and helpful staff. I came here for my eye exam and found the whole process to be very transparent, and I was made to feel very comfortable. It was an easy process to get my prescription. I also took some time to try on some frames, and I really like the selection of styles they have. It's a very large selection, and they have frames that look very nice and high end for the price. The place was extremely crowded, but all the staff were super friendly and approachable. It was also a little difficult to find the place at first - didn't realize it was on an upper floor!

I went here three weeks ago and waited to write this review until I got my glasses and had worn them for a bit. Tip - if you want service get there as the store opens. I got there at 30 mins after the store opened on a Saturday morning and the store was already swamped. I did get a salesperson right away but my sense was that if I had come later in the day I would have to wait. Tip - you can choose an expedited shipping option for an additional $30. The salesperson clicked ahead on her screen assuming I didn't want it expedited. I did. And I paid up. But it wasn't obvious. I am assuming most customers don't get the expedited shipping option. So if you want it you can ask. Salesperson was very helpful. No pressure unlike LensCrafters. And genuinely looked around for what would suit me best. In the end I bought three pairs of glasses for the price of what one pair would have cost at LensCrafters. Quality of the glasses. Customer service even post purchase. All amazing. By the way - if you call their main contact number you get a real live human at the other end. No recordings. And you can respond to their automatic emails and someone responds to it. None of this "this is an automated inbox" BS. I am steering all of my friends to warby Parker.

When I heard that you could get frames & lenses for less then $100 I had to go check it out for myself. Ever place around town wanted hundreds just for the lenses which is insane. I was super excited when I went & found out they could do my prescription which is pretty bad since I've been wearing glasses since I was a child. I would say that when I walked in, it took a while before anybody assisted me. They did have several people there & I was trying to figure out who worked there & who was a customer. Someone was on the phone, the other on a laptop & the last one was helping a customer already. I think they need to focus on their customer service a bit more. After checking out the different frames & finally picking one, I had to what for another person to come back from wherever she was to measure something. I basically left & came back like 10 min later & still had to wait. The good thing is the glasses get delivered right to your house & there's a warranty on them in case something happens or they don't fit right. It took longer than I expected to receive them but I was happy w/ them once I did get them.

I bought my latest pair of glasses from Warby and decided to splurge on prescription sunglasses for my birthday this year so, once again, I turned to good ol' WP. Found a pair in my Home Try-On, easily ordered the pair, and they arrived very quickly. I love them but they were slipping down my nose and the browline showed that the frames were crooked. I made the trip back into Boston to get them adjusted since they had done such a fantastic job last time. It was a busy Saturday but had my name taken quickly, was told it would be five minutes or so, and had the chance to look around the store with my mother (who found a frame she liked as well!) before I had my name called. Just like my first trip, barely had to tell the optician what the problem was before she asked me to give her a couple of minutes to fix them. Sure enough, five minutes later, I had perfectly adjusted sunglasses and was out the door. I cannot say enough about how great the people of WP are (and how great the frames are)!

I walked in with a scratched lens. Jess set up an exchange and I got another pair in 15 minutes. She was a big help. No pressure. I love this place. $95 for a complete pair with all coatings.

Warby Parker's customer service is excellent both online and in person. For someone like me who wants to change up my look every so often, the price point is excellent and there is a good selection of frames in cool colors- they even have low bridge fit! The only reason why it's not five stars is because the lenses have to be cleaned very often and scratch easily compared to ones I have gotten at Lenscrafters or other online stores and the frames loosen after a couple of months so it needs to be adjusted.

While I do wish that their selection of sunglasses was larger, they had great customer service, good prices, and a GREAT turnaround time-- I received my prescription sunglasses in the mail in about four days! They are also very organized, they had no problem bringing up my prescription when I called and ordered a replacement pair.

Everything looks great online. But in the store the frames are cheaply made and the sales person is rude and pushy. She was nothing short of snarky with my wife who asked a couple of perfectly reasonable questions. We walked out. There's absolutely no reason to go back. SEE Eyewear is a 2 min walk and so much better from every conceivable point-of-view (get it?).

What's going on Warby Parker?! I feel like I am always in this store now because of lens replacements and requesting to have my NEW prescription put in, but instead end up having my old prescription placed in the frames. So far this has happened twice (one time I did not notice for months) and it's incredibly frustrating considering that you have to wait quite a bit to receive your frames after they have been sent out. Checking out hasn't been very efficient lately either. The last associate I saw had trouble finding me in their system (been a customer since 2010 I believe) and my new address doesn't seem to populate when I am asked where my frames should be shipped to.

Great prices and quality product - I'm new to wearing glasses, but my husband has had his Warby Parkers for years of daily wear by now, so I'm optimistic mine will be similarly hardy. The Newbury Street shop is small and gets extremely crowded - if you can show up around opening to beat the crowd, or during weird hours, do so. But even right when they open the showroom's pretty packed. The staff is pretty delightful and helpful (sort of the opposite of what you expect for a store that has sort of a "hipstery" reputation). They have a pretty good selection of frames, but if your style doesn't run toward, again, a bit hipster, you may have a little trouble finding what you want.

The staff at the Newbury st location are either extremely lazy or extremely incompetent. They were uninformed regarding prescription lenses, and had no interest in finding answers to my questions. I'll stick with purchasing glasses online at Goggles4u.com. Similar frames at much lower prices, and don't have to deal with the slackers at Warby Parker

I've had crappy vision for some time but have always kinda hated wearing glasses. In short, the cute ones are too expensive. This, combined with my deep fear of contact lenses, has led me to spend much of my adult life sans vision correction, traipsing about the world only slightly better off, vision-wise, than the average bat. This is where Warby Parker comes to the rescue. Cute frames that can simultaneously be described as "classic" and (grumble) "hipster" are $95 for the whole kit and kaboodle: yep, frames and prescription lenses. This is good, guys. This is really good. The lenses are also anti-scratch and anti-glare, and there's a return policy, and they'll fix them up if something happens. Honestly, the whole thing is a work of branding genius. Bad vision just became an excuse to buy more accessories...for your eyes. The customer service at this location is OK. I actually kind of prefer to be left to my own devices rather than hounded on by an associate when shopping, so the hands-off approach here works for me. I can, however, appreciate the comments of other Yelpers who seemed to find the staff a bit aloof. In any case, I really cannot say enough good things about the affiliated optometry office next door. Dr. Vania Yip is super friendly, cool, and professional. The cost of an eye exam is $95, which means you can get a fresh eye exam and new glasses for the relative bargain of $190.00. I hadn't had an eye exam in ages and would definitely return to Dr. Yip when I need one again in a couple of years. Just be sure to make an appointment ahead of time-- their online booking system didn't work for me, so I had to call the store to make an appointment. Oh, and remember to bring sunglasses if you need your eyes dilated!

There is no right time to go. You will always be surrounded the worst of what Hipsters have to offer, namely the late teens, early 20's variety. They will bring a gaggle of their intolerable friends that will cluck and peck at at every eyewear selection in the store. This will want to make you want to shoot yourself. If you can overcome your frustration, you will be rewarded with an awesome pair of glasses. The staff at this location are very nice, if you can fight through the throngs to get to them. They are equipped with IPads,in order to arrange the delivery of your new eyes to your home. They don't seem to have a lot of time to offer glasses suggestions, so bring a friend if you don't know what you want. Eye glasses are $95... total! I've spent years buying $400 Ray Bans, only to pay through the nose when my paid for insurance runs out. Here you get the frames, lens and one year of insurance for less than $100. It's a miracle. I've worn my Warbys every day for two months, and so far we are still in love.They are light weight, sturdy and don't smudge or scratch. Tips: 1) They have an optometrist on staff in case you don't know your prescription, but book your appointment in advance online. 2) If your prescription is over a year old, they won't accept it. 3) They will measure your Pupillary Distance in store. 4) Some frames cost more than $95 -- so look at the tags 5) They stock sunglasses - and can make them prescription. 6) It takes 7 business days until you get your frames in the mail- shipping is free- you can pay for rush delivery 7) Their online order tracking is awesome - I received a text message and email when they received my order - a message the day before it was to be delivered, and a delivery confirmation. 8) They have live chatting available on their website- in case you have questions about the glasses, order, etc 9) You can bring your glasses back to Newbury to be fitted. Alternatively- they will reimburse you if you pay to have them fitted elsewhere. 10) If your glasses arrive damaged, or if the fitting place damages your frames (like what happened to my man friend). Warby Parker will without question, rush deliver a new pair, free of charge.

I am going to catch some heat for this review, but I will share my reflection on this particular retail experience. Yes, the rumors are true. Regular prescription glasses start at $95 and prescription sunglasses start at $125 INCLUDING the lenses. I purchased a pair of sunglasses online prior to stepping foot in the retail location on Newbury Street. I wasn't overly pleased with the sunglasses, but I figured I would try the normal glasses when it was time for a new pair. First off, the location is centrally located in Back Bay. However, you do have to get past the overflowing line of people waiting at Georgetown Cupcake, enter the walk-up brownstone and get to the Warby Parker floor. The actual store is small. I mean, really small. If you do not like crowds, this is not for you. However, after elbowing some people to get to the selection of eye glasses, I found the pair I wanted. I had my prescription in hand and I was ready to check out and get the hell out. The check-out process was a cluster-you-know-what. I couldn't figure out how to place the order with one of their associates. Was there a line or what? I asked for help from someone working there and their response was, "Just hoard around them while they're with other customers." Gee thanks. If it wasn't for someone else working there that realized there were a lot of people ready to check out, a line was formed and it was time to get to business. The check-out process, once you worked with someone, was relatively easy. You have the option to have the glasses shipped to you or the store. I had it shipped to me because there was no way I would deal with the store again. Regardless, once I got my receipt, I realized the glasses were to be shipped in store. You've got to be kidding me. So, I waited a day and then contacted Warby Parker support to let them know of the snafu. They corrected it and ensured my glasses would be shipped to me. The glasses arrived in 4 business days (bonus!!)!! When I tried them on, I was really bummed because they just didn't fit right. I was torn between returning them or just dealing with them. Well, later that week, my mom and I went back to the store on a weeknight (DO NOT GO ON A WEEKEND!) and I talked to one of the staff members there and asked what my options were. Well, they were able to fix my glasses on spot. My mom worked with someone and helped her pick out a pair of glasses that she liked. I love my glasses and I'm glad it all worked out. They came with a warranty on the frames and lenses, too! In conclusion, I probably would not purchase again in-store. I can't deal with crowds (sorry, I can't deal with the hipster Toms-wearing crowd) and disorganization. Their website does allow you to upload a picture of yourself so you can virtually try-on glasses and a way to receive free frames in the mail before purchase. If you do venture into the store, go on a weeknight if you can to avoid the crowds.

Love this place! I've purchased 2 prescription glasses here, $95 each. The staff is always super nice & laid back. I will definitely continue to purchase my eyewear from here. I recommend everyone come here whenever they talk about glasses. Thank you Warby Parkers!

I had an amazing experience recently with Warby Parker. The culture can be described as perpetually optimistic. Nothing is ever a problem -- just an opportunity to help the customer. I had selected a pair of glasses from the website. I used the virtual try on feature and shared with family and friends, asking for input on which ones looked best. We unanimously selected Marshall. When the glasses arrived ahead of schedule, I discovered that they were too big for my face. I think I looked a little cartoonish. I contacted WP and they couldn't have been nicer. They helped me select 5 pair of Home Try On glasses. They were well-suited for my face. I picked Hardy in blue - and they arrived 4 days later! When I bought glasses in the past, they would cost between $500 and $600. At WB, they were just $295 (progressives) and took half the time. The company mission is one I highly support. The customer service is unparalleled. Way to go Warby Parker!

(I'm not going to review the actual Warby Parker company because I think we can ALL agree that it's awesome to not pay a kidney for glasses...) A little tricky to find and kind of small. The employees are friendly enough. It's not as fun trying on glasses when it's so crowded and they don't have a restroom.

Lots of amazing frames to choose from in the store here in Boston. This is fantastic because you don't have to do the mail away online. You need to check with your insurance to see if they cover out of network glasses. Warby Parker does not do insurance but they do give you a receipt so you can try and get reimbursed for some of the cost. I have shopped around other eyeglass stores and they tend to be double the price of Warby, but then insurance usually covers half of that so it's a wash unless you get reimbursed by your insurance company for out of network glasses you may be purchasing at Warby. If you can make that happen then you will save some money!

WP has decent glasses for the price, and a respite from the clutches of Luxottica. For some reason, I've experience terrible customer service at this location. I have been to this store no less than 5 times. All but one of those times I have largely been ignored, even when it wasn't busy and there were a handful of sales associates standing around. I've had to navigate around those same associates, standing around and chatting with each other, to get to a pair of glasses I wanted to try on. When I've said "excuse me" because they were literally standing in front of a display I was interested in and did not acknowledge my presence or move when I approached the display, they've looked at me as if I was invading their space. And said nothing. No "would you like help with frames" or "I think you would look great in this style" or "I can help you with that." It was like I was experiencing a performance art caricature of what the media thinks of millennials at work, minus the constant phone usage. One time I was actually talked to by someone, who helped me pick out a fantastic pair of frames. Unfortunately, when it came down to order, she was not trained to measure my OC height. I had to coach her through the process. WP, teach your sales associates basic opticianry skills. Ultimately, it just seems like the associates here are poorly trained and poorly managed.

Wanna be hip and be able to see? Come to Warby Parker. A little tough to find since there isn't any signs outside. Every time I visited, it is packed with people though. They have a variety of styles. All the sales people are friendly. Lots of times, they are with other customers, so you may have to wait sometimes. Buying a pair is pretty easy. They measure your papillary distance in the store. Bring your prescription to the store and they order it on their ipad. Kinda sucks that it comes in the mail a week later. Free shipping though.

4B Parker was very clean and modern and there a lot of people to help you. They have a decent selection no name brands. For a simple prescription the lenses a beer decent. If you have a complicated or a prescription with prism you may want to go somewhere where there are more licensed optician's. One can always try their glasses and if they don't like them they can return them or have them checked by a licensed optician for accuracy.

I kind of fell in love with Warby Parker frames recently, so I forced myself to go and get an eye exam (it had been 3.5 years, afterall) in hopes that I'd have a new prescription so I could get new glasses. Fortunately/unfortunately my prescription didn't change, but I decided I needed new glasses anyway because new glasses are the best. Plus I knew that all the Warby Parker options were only $95, so how can you go wrong, really? I stopped into the shop on July 3rd, tried on some frames, chatted up the lovely salespeople (who doted on my children, which, while totally unnecessary, certainly earned them some bonus points) and ordered myself some glasses. Paid my $95, was told it would be 7-10 days, was sent on my way. Grabbed a cupcake downstairs, because Georgetown Cupcakes are the most delicious cupcakes. The Warby Parker suckers didn't let the July 4th holiday stand in their way; I had my glasses in the mail a mere 6 days after ordering them. And so, I'm a Warby Parker fan for life. Their style may not be for everyone, but it is for me.

Forget it! It's the second lousy Warby Parker retail experience I've had and the last. Went looking for sunglasses in their amazingly small, cramped and overcrowded second-floor Newbury St showroom. Could barely move, people everywhere, can't see the mirrors and just a downright miserable experience. I left after less than five minutes. Had the same bad experience at their West Village outpost in Manhattan. Too crowded, too chaotic and not worth it. I'll pay more for a better experience and from what I can determine, better glasses at Sunglass Hut. Yeah, Sunglass Hut. Say what you will about Luxottica, they do know how to retail pricey eyewear.

After getting sunglasses and prescription glasses here for $95 each, I can't imagine going anywhere else from now on. Selection is plentiful - ranging from smart/conservative to fun/whimsical styles. Liked their low bridge options, different sizes and colors. Customer service is amazing with super friendly, knowledgeable staff and easy return policy within 30 days. They also offer free adjustments to keep the fit just right. Makes shopping for glasses easy and fun!

This place is amazing! I was in and out within 10 mins! I walked in and browsed at their selection. A nice man came over and helped me pick out some cat eye prescription glasses. I gave him my presciption and he pressed a few buttons on his ipad and done! $95 and FREE SHIPPING to your place with 30 day return policy and a 1 yr warranty. Also, I thought it was going to be more expensive because i have astigmatism but nope! Still just $95! Its amazing and I can't wait until they come :))))