Warby Parker Suburban Square

I was very impressed by my experience here! The staff are all genuinely sweet and helpful and I found the selection of glasses to be plentiful. My real reason for writing a review, however, is Dr. Thomas Ravas. I don’t think I’ve ever had a more thorough and well-explained eye exam - Ravas’ demeanor was calm and patient and friendly. I felt heard and respected and in no way rushed. As someone who has been to a lot of different doctors over the past year, Dr. Ravas was a breath of fresh air.

The staff was amazing and very friendly! They were funny and made every step of the process enjoyable. Dr. Thomas Ravas was very thorough and answered all my questions! He was patient and kind.

If you do not buy glasses here, you really should. It is amazing the selection and the price you pay. I am still flabbergasted that we were able to get two pairs of glasses and sunglasses for $400. The employees are super nice. Brina was outstanding and answered any and all questions and we look forward to shopping at Warby Parker again!!! The best thing here is that they do not upsell you and add-ons and all these little extra fees do not exist. You basically get your glasses for the price that is shown!!!

Excellent service at this location with friendly staff, and always a good selection of frames. My wife has a mild dementia and the eye exam went smoothly as Dr. Ravas navigated the process with patience and compassion. Highly recommend.

HORRIBLE EXPERIENCE-DESERVES ZERO STARS! I had a very disappointing experience today at the Warby Parker Ardmore location with the manager, Bria, who was both disrespectful and rude. Before my visit, I called the store to confirm that the eye exam would be covered by our insurance, and I was told it was. When I arrived, the associate who checked me in also confirmed that the exam was fully covered, but there was a $35 charge for the retinal image—which I agreed to. However, after completing the exam and while I was about to choose my glasses, Bria, the manager, informed my wife and I that the exam was not covered by our insurance and that we would need to pay $120 for the eye exam, stating that the optometrist was a visiting doctor and supposedly not in-network. I explained that both the phone representative and the in-store associate had confirmed our coverage, but Bria was extremely dismissive and rude, saying there was nothing she could do and that we needed to pay. I asked for a manger and she informed that she is the manager (in a rude way). When I tried to continue the conversation, she said " I'm not doing anything for you" walked away, and adding, “Good luck getting your glasses.” I then called Warby Parker customer service and spoke with Rose, who confirmed that Bria’s information was incorrect — the optometrist is in-network and the exam should have been covered. I requested to speak with a supervisor but was told none were available and that there was no corporate contact number to reach someone higher up. As a repeat customer, I am extremely disappointed that a company like Warby Parker would allow this kind of experience—especially from a store manager. Customers should never be disrespected, dismissed, or misinformed about their coverage. No one deserves to be treated this way. After today, my family and I will no longer be Warby Parker customers.

Excellent experience! The eye exam was thorough (10/10), and the staff was extremely helpful. They guided me in choosing the right glasses and provided all the important recommendations I needed

I'm glad my wife set my appointment. The eye examined was great. Very concerned person and made everything clear. Finding my new glasses was definitely stress free. Will surely go back again if I need something.

Went in with my mother to adjust her glasses after she had a bad fall. The workers in the shop at the time were very helpful and informed us that the woman doing adjustments, Bria, would not be back until 2pm. We waited until 2pm, she didn’t show up until 2:20 and then proceeded to be incredibly rude to my mother when she was explaining why she needed an adjustment. We were nothing but kind and received attitude back, my mother didn’t deserve that. The specific interaction that occurred was that Bria asked my mother “how are you.” My mother proceeded to explain her fall and was cut off by Bria when she raised her voice in my mother’s face and said “how are you” again with an attitude. Very shocking experience to be honest and incredibly undeserved.

I have been a fan of WP from their very early mail order only days. The glasses were good quality and the prices were great. This was especially important with a child who pretty regularly broke his glasses. Sigh. It's great that they have expanded to retail, and conveniently in Suburban Square, only a few blocks away. When Lion needed new glasses, it was a logical choice. Bonus: He got his eye exam updated too. The store is open and colorful, with lots of frames to try and friendly, very busy sales associates. We were greeted warmly, he checked in for his exam, the. We milled about looking at frames. He got his exam, then chose frames. I tried on a bunch of frames too and found ones I liked that I probably never would have ordered for home try on. Two weeks later his glasses were ready, theft helped right away getting adjusted so they're comfortable, and...done. We parked in the free garage across the street both times. It's right near the train and bus stations too so very transit friendly. Overall a great experience and wonderful addition to Ardmore. We'll be back.

Great service, clean/tidy location and a great selection of frames. (4.5 stars) The pricing is simple and inclusive, the styles are unique and the frames are durable. This is my second pair from this company. You have to submit your own paperwork for insurance reimbursement. This particular location was very helpful and Rebecca was outstanding (5 stars for her). My last pair arrived on time, nicely packaged and good quality.

Aziza and Tia were great at helping me with my new glasses. Stand out customer service! Thank you to those two!

Excellent selection and staff is accommodating. I highly recommend this location. The quality of the frames is very good and a great value.

Worst experience ever: bad customer service, bad management, and bad policy. Let me be the first to challenge myself: I wasn't completely faultless for the bad experience. I should have planned for an earlier arrival. I should not have gotten angry; wasn't productive and I apologize for that. But I never used any rude language as one of the managers did. I never expected such a poorly designed appointment policy and such bad management lacking common sense. Why angry? One day last December My wife and I came into Warby Parker Suburban Square at 10:40 for a 10:35-10:55 appointment, being told that our appointment was canceled and we need to reschedule for a future date. I asked why, and the manager said we arrived at 10:41 and missed the "5-minute grace period." We were shocked because nobody told us that before (they insisted they wrote it in the fine print) and we never expected such arbitrary enforcement of a "rule" in the service industry (we were mindful of our appointment time and did rush to the store after bad traffic). We just need a simple eye exam and already filled everything out online, so proposed to start our appointment right away to use our remaining 15 minutes. We even proposed we leave at 10:55 sharp if the next customer comes on time. But both the manager and the doctor just kept refusing us saying "I understand you" despite doing nothing. We kept arguing there. Time passed. 10:43, and then 10:45, and then 10:50. At some point, I was standing at the doctor's door and yelling: this is a ridiculous policy! You're wasting our time! The show began here. A manager named Candace came, pointed to my nose, and yelled: "Look at you. You're shaking! Get out! This is a private business. We only treat human beings! Behave like a human being. Get out or we will call the police!" Wow. You're a private business. But don't you know you as a manager are representing a public company? Don't you know your stock price fell by 80% last year? Do you know why? You only treat human beings. But every customer is a different human being. We as human beings have emotions and may get angry when we are treated by robots. You stole customers' time and made them upset, and then threaten them by calling 911? Ok, we got out at 10:52, as Candace wished. Candace won. But did you really win anything? Why the 5-min rule is ridiculous? Well, I can see some good intentions here. We are all tired of long wait lines. It could be a good commitment device to challenge a common problem. But it's ridiculous because it's extremely poorly designed and enforced. It ends up only challenging our common sense. First, as we rushed into the store, we saw the doctor just saying goodbye to the previous customer. Our time has been eaten from the very beginning anyways despite the dispute of whether we arrived at 10:40 or 10:41. The doctor and managers failed to commit anyways. Had the policy been consistent, they should have ended any appointment on time regardless, but apparently, they didn't. If you can't commit, how can you expect your customers to commit? More importantly, think about the Charles Goodhart analogy: "The weary traveler who arrives at the railway station late at night, and, to his delight, sees a taxi there who could take him to his distant destination. He hails the taxi, but the taxi driver replies that he cannot take him, since local bylaws require that there must always be one taxi standing ready at the station." Funny. Non-sense. But don't things at Warby Parker sound familiar? People are busy. Hospitals do skip late patients for the next and come back to the previous. Restaurants do skip late customers for walk-ins and try to squeeze in late parties. That's how we keep the ball running. But Warby Parker thinks it can enforce a 5-min rule for an appointment like a dictator, and if customers are 5 mins late they simply refuse service and leave the team idle for 15 mins or even more. If everyone is late for 5 mins, then nobody is seen. Oh boy. What a design like Goodhart's taxi to challenge our common sense. When you ask your local managers to follow some poorly designed policies, they will be busy defending themselves and forgetting about customers. When managers focus on rules, they lose track of what a rule really achieves. Bottom line: I'm sorry but I'll have to give this Warby Parker store's management and the 5-min rule one star. I'd advise my friend to avoid this store unless things change. Probably not a good idea to buy WRBY either if you care about your investment money. People vote by feet. I'm sure the managers will respond to me accusing me of being mad. I wasn't. Every customer, like me, knocks on your door hoping to happily sign a check. You decide whether you win the business or make people mad. Remember: it's your right to accuse your customers, but if you focus on that you're simply in the wrong direction of doing business.

Convenient location, but the customer service is no better than Philly standards. The employees talk so fast as if they're trying to get rid of you, yet they fail to make sure the order has been properly submitted. I went in 3 weeks ago to order Rx sunglasses. I could tell she didn't really know what she was doing. She didn't measure me or anything. Anyway, after a week, I got an email saying it shipped. A week later, nothing. I contacted customer service via Twitter. They told me to contact Veho. Some shady delivery service they use. (My husband had WP glasses delivered in 3 days by them, but they just left the glasses on the front step of our ROWHOME, no discrete packaging or anything, without ringing the doorbell). Anyway, Veho said Warby Parker still had the package. At this point I'm pissed, not only because they failed to even ship my order, but I'm the one doing the damn investigation like I work there. So I finally tell this woman that they dropped the ball and I sent her screenshots. So now she had to submit another order. Although, I have no faith in the delivery of this second order. Another thing, I know COVID has changed everything, but no one at Warby Parker has helped me understand why they don't allow in-person pickup but they do allow in-person try-on. It sounds completely BACKWARDS. I don't care that you sanitize the eyeglasses after every use. People are still lingering and breathing in a small building...as opposed to popping in and out for pickup. Avoid this location.

I had a terrific experience at Warby Parker Suburban Square. First, I went there to browse frames and the staffer who helped me was great at explaining why one frame or another suited my face and making suggestions from the inventory for ones that would work. Then, I went in for an eye exam and the doctor was knowledgable and friendly. The cost for both the contact + eye exam and the glasses was fair and straightforward. Last, I ordered my glasses on a Tuesday; I was told it would take 7-10 days but they arrived in the mail 2 days later on Thursday. A-plus from beginning to end!