Warby Parker Suburban Square

The employees at Warby Parker in Ardmore made my experience a great one. They offered me a one time courtesy and replaced my glasses free of charge! I truly appreciate their customer service and will remain a loyal patron for life!

Starting a new era with my fabulous Fatima glasses in Raspberry. Everyone was very nice and the whole process was seamless and quick. I love being able to get my eyes checked at the same place I can buy my eyewear, I can double check the fit & fit is sooo important.

I'm glad my wife set my appointment. The eye examined was great. Very concerned person and made everything clear. Finding my new glasses was definitely stress free. Will surely go back again if I need something.

Brian was so helpful. I have never been to a Warby Parker store and he made my experience so smooth and great. He helped me pick the perfect pair of glasses! Thank you Brian!

Had a great experience choosing prescription glasses and sunglasses with Hannah. She was friendly, gave honest opinions of the frames on me. She even took the time to go in the stockroom to find me additional frames not on display. Highly recommend this shopper friendly store!

Amazing personal service. The salesman volunteered that there were styles for narrow faces, brought out the samples and I found exactly what I was looking for. This is the first time I shopped here and I will definitely be back.

Warby Parker is a great place to shop for glasses. They have a good variety of frames. Staff are very knowledgeable, helpful and professional. This was my first time buying prescription glasses at WP. I stopped in because I could not find any frames at the locations that accept my insurance. What a surprise to pay less at WP, even though my insurance isn't accepted! I highly recommend.

The store was clean and there were several staff available to assist. I did not catch the name of the young lady who helped me select a pair of low bridge frames but she was patient, kind and very helpful. I purchased a second pair of glasses (did not use insurance because I used it earlier this year) that were very affordable. I will definitely return again to purchase more glasses.

I have been a fan of WP from their very early mail order only days. The glasses were good quality and the prices were great. This was especially important with a child who pretty regularly broke his glasses. Sigh. It's great that they have expanded to retail, and conveniently in Suburban Square, only a few blocks away. When Lion needed new glasses, it was a logical choice. Bonus: He got his eye exam updated too. The store is open and colorful, with lots of frames to try and friendly, very busy sales associates. We were greeted warmly, he checked in for his exam, the. We milled about looking at frames. He got his exam, then chose frames. I tried on a bunch of frames too and found ones I liked that I probably never would have ordered for home try on. Two weeks later his glasses were ready, theft helped right away getting adjusted so they're comfortable, and...done. We parked in the free garage across the street both times. It's right near the train and bus stations too so very transit friendly. Overall a great experience and wonderful addition to Ardmore. We'll be back.

Great service, clean/tidy location and a great selection of frames. (4.5 stars) The pricing is simple and inclusive, the styles are unique and the frames are durable. This is my second pair from this company. You have to submit your own paperwork for insurance reimbursement. This particular location was very helpful and Rebecca was outstanding (5 stars for her). My last pair arrived on time, nicely packaged and good quality.

Aziza and Tia were great at helping me with my new glasses. Stand out customer service! Thank you to those two!

Excellent selection and staff is accommodating. I highly recommend this location. The quality of the frames is very good and a great value.

Worst experience ever: bad customer service, bad management, and bad policy. Let me be the first to challenge myself: I wasn't completely faultless for the bad experience. I should have planned for an earlier arrival. I should not have gotten angry; wasn't productive and I apologize for that. But I never used any rude language as one of the managers did. I never expected such a poorly designed appointment policy and such bad management lacking common sense. Why angry? One day last December My wife and I came into Warby Parker Suburban Square at 10:40 for a 10:35-10:55 appointment, being told that our appointment was canceled and we need to reschedule for a future date. I asked why, and the manager said we arrived at 10:41 and missed the "5-minute grace period." We were shocked because nobody told us that before (they insisted they wrote it in the fine print) and we never expected such arbitrary enforcement of a "rule" in the service industry (we were mindful of our appointment time and did rush to the store after bad traffic). We just need a simple eye exam and already filled everything out online, so proposed to start our appointment right away to use our remaining 15 minutes. We even proposed we leave at 10:55 sharp if the next customer comes on time. But both the manager and the doctor just kept refusing us saying "I understand you" despite doing nothing. We kept arguing there. Time passed. 10:43, and then 10:45, and then 10:50. At some point, I was standing at the doctor's door and yelling: this is a ridiculous policy! You're wasting our time! The show began here. A manager named Candace came, pointed to my nose, and yelled: "Look at you. You're shaking! Get out! This is a private business. We only treat human beings! Behave like a human being. Get out or we will call the police!" Wow. You're a private business. But don't you know you as a manager are representing a public company? Don't you know your stock price fell by 80% last year? Do you know why? You only treat human beings. But every customer is a different human being. We as human beings have emotions and may get angry when we are treated by robots. You stole customers' time and made them upset, and then threaten them by calling 911? Ok, we got out at 10:52, as Candace wished. Candace won. But did you really win anything? Why the 5-min rule is ridiculous? Well, I can see some good intentions here. We are all tired of long wait lines. It could be a good commitment device to challenge a common problem. But it's ridiculous because it's extremely poorly designed and enforced. It ends up only challenging our common sense. First, as we rushed into the store, we saw the doctor just saying goodbye to the previous customer. Our time has been eaten from the very beginning anyways despite the dispute of whether we arrived at 10:40 or 10:41. The doctor and managers failed to commit anyways. Had the policy been consistent, they should have ended any appointment on time regardless, but apparently, they didn't. If you can't commit, how can you expect your customers to commit? More importantly, think about the Charles Goodhart analogy: "The weary traveler who arrives at the railway station late at night, and, to his delight, sees a taxi there who could take him to his distant destination. He hails the taxi, but the taxi driver replies that he cannot take him, since local bylaws require that there must always be one taxi standing ready at the station." Funny. Non-sense. But don't things at Warby Parker sound familiar? People are busy. Hospitals do skip late patients for the next and come back to the previous. Restaurants do skip late customers for walk-ins and try to squeeze in late parties. That's how we keep the ball running. But Warby Parker thinks it can enforce a 5-min rule for an appointment like a dictator, and if customers are 5 mins late they simply refuse service and leave the team idle for 15 mins or even more. If everyone is late for 5 mins, then nobody is seen. Oh boy. What a design like Goodhart's taxi to challenge our common sense. When you ask your local managers to follow some poorly designed policies, they will be busy defending themselves and forgetting about customers. When managers focus on rules, they lose track of what a rule really achieves. Bottom line: I'm sorry but I'll have to give this Warby Parker store's management and the 5-min rule one star. I'd advise my friend to avoid this store unless things change. Probably not a good idea to buy WRBY either if you care about your investment money. People vote by feet. I'm sure the managers will respond to me accusing me of being mad. I wasn't. Every customer, like me, knocks on your door hoping to happily sign a check. You decide whether you win the business or make people mad. Remember: it's your right to accuse your customers, but if you focus on that you're simply in the wrong direction of doing business.

Convenient location, but the customer service is no better than Philly standards. The employees talk so fast as if they're trying to get rid of you, yet they fail to make sure the order has been properly submitted. I went in 3 weeks ago to order Rx sunglasses. I could tell she didn't really know what she was doing. She didn't measure me or anything. Anyway, after a week, I got an email saying it shipped. A week later, nothing. I contacted customer service via Twitter. They told me to contact Veho. Some shady delivery service they use. (My husband had WP glasses delivered in 3 days by them, but they just left the glasses on the front step of our ROWHOME, no discrete packaging or anything, without ringing the doorbell). Anyway, Veho said Warby Parker still had the package. At this point I'm pissed, not only because they failed to even ship my order, but I'm the one doing the damn investigation like I work there. So I finally tell this woman that they dropped the ball and I sent her screenshots. So now she had to submit another order. Although, I have no faith in the delivery of this second order. Another thing, I know COVID has changed everything, but no one at Warby Parker has helped me understand why they don't allow in-person pickup but they do allow in-person try-on. It sounds completely BACKWARDS. I don't care that you sanitize the eyeglasses after every use. People are still lingering and breathing in a small building...as opposed to popping in and out for pickup. Avoid this location.

I had a terrific experience at Warby Parker Suburban Square. First, I went there to browse frames and the staffer who helped me was great at explaining why one frame or another suited my face and making suggestions from the inventory for ones that would work. Then, I went in for an eye exam and the doctor was knowledgable and friendly. The cost for both the contact + eye exam and the glasses was fair and straightforward. Last, I ordered my glasses on a Tuesday; I was told it would take 7-10 days but they arrived in the mail 2 days later on Thursday. A-plus from beginning to end!