Paris V.
Yelp
I booked this event for my fiancé's 30th birthday and the venue is beautiful. We enjoyed the artwork and the ambiance of the place. Ron was very nice and accommodating and responds very fast to inquires. Why 1 star??? The attendant who was there to "help" is the reason I'm giving this review 1 star. She was rude, completely unprofessional, lacking any empathy. 1st, my mother-in-law asked her if she was the bartender because she was the only one in the venue with us during set-up. The lady replied, "why would you ask that, I'm more like a baby sitter". Her condescending language and demeanor offended every guest she came in contact with. 2nd, The birthday boy used a ladder to get some balloons down from the ceiling that we paid over $150 for and she was so upset. She told him that, "that was unacceptable and she wasn't comfortable with it." I thought I paid for "event insurance" to cover any accidents and utilizing ladders is apart of his profession. He was safe getting the balloons down! 3rd, Around 12:30am, the neighbor from across the street accused one of our "imaginary guests" of hitting his building. He automatically assumed it was my party because people were outside smoking. He didn't call the police, there is no damages to his building, (I have pictures) nor did he see the person actually leave from our venue. Then she continues to tell me that my guests was unwilling to help her, when they told her specifically that they didn't know who that person was. Parking and the venue is on a public street in downtown Oakland! 4th, My mother accidentally took my cars keys home and we couldn't load my vehicle until 1:00am. We paid for the venue for 6 hours and arrived at 7:30pm. She kept telling us we only had 10 mins to be out. She wasn't understanding or helpful in any shape or form. 5th, I dropped a box outside and my glass candy dishes broke, (they were my grandmother's and I'm still very sad about this). I asked her for a broom to sweep and she replied, "we don't have a broom". I don't understand how a venue with a concrete slab doesn't have a broom. But, I took a video before I left at 1:30am, just in case they try to make any claims. It's so unfortunate that I have to leave a 1 star review at such a beautiful place. But I expect respect, help, better service, and understanding especially after all the money we spent. But, I guess if our skin was fairer we wouldn't have had these issues.