Edtech S.
Google
Formal Complaint Regarding Repeated Unprofessional Conduct by Staff Member
Dear Management,
I am writing to formally raise a concern regarding repeated unprofessional conduct by one of your staff member A********H (designation unclear — possibly seems like Assistant Manager, or Manager) during my stay at your property.
On several occasions, this staff member shared with me her dissatisfaction regarding salary increments, position concerns, and internal management issues. These conversations also involved gossip and remarks about the owner and workplace environment. As a guest, I found such behavior entirely inappropriate and unprofessional, particularly when shared repeatedly and unsolicited.
While I am intentionally not disclosing the name at this stage in order to avoid affecting anyone’s career prospects, the persistence of these interactions has left me with no choice but to bring this matter to your attention formally. Such conduct not only reflects poorly on the management’s internal culture but also creates an uncomfortable and awkward experience for guests, who expect discretion and professionalism within a hospitality setting.
I trust that the management will take this matter seriously and ensure that such behavior is not repeated with me or anybody else in future.
I trust this feedback will be received in a constructive and professional manner. My intention is to support a respectful and positive atmosphere for guests and staff alike. I would be more than willing to refrain from sharing any additional observations or supporting details, provided the concern is appropriately acknowledged and addressed with due consideration.
I sincerely hope the management will address this concern with sensitivity and responsibility, keeping in mind the guest’s right to privacy, comfort, satisfaction, and mental peace during their stay.
Warm regards,
CJ
Observation and experience:
The recurring drainage problem in Bathroom 1 caused constant discomfort last few months. This issue resurfaced every few days and was never been seen properly resolved. For long-term guests, this becomes really inconvenient. I hope such a basic maintenance issue can be resolved.
I also suggest it will be a wise idea to appoint a third party to supervise such operations professionally rather then quick fix approach.