bootiepie1
Google
This hotel is a mixed bag. Not sure if this review will make much difference, or the criticisms taken onboard by management, but here goes:|The staff make this place. Period. Most of them are so happy, smiling and helpful. Always. They are a credit to this resort. Special shout out to Molly for chasing down a delayed piece of our luggage, much appreciated.|Firstly, this is not a five-star resort.|Rooms were ok, the shower leaked water every time we used it. Not sure why, but the shower screen and the tiles were unaligned at the bottom, so wet floor every time we showered and with 4 people in the room, this was often. Mentioned this to the staff, who just shook their heads in agreement and provided extra towels. Please address this issue, it is very annoying and potentially a safety issue.|The restaurants. Whilst the buffet was stocked with a variety of food and different theme nights (Mexican, Indian, BBQ etc), some of it wasn't cooked very well. I was quite disappointed, basic 101 cooking, that one would think most cooks, let alone chefs, would know. Overcooked fish and meat, awful gluggy soup like porridge, dry cakes and pre-packaged pizza bases at the Italian restaurant, Pappagallo. Why? Why not make fresh pizza bases, the basic dough ingredients are surely not that hard to source?|The hotel grounds are lovely, the daily activities plentiful, which is handy, when there isn't much else around, being 2 hours away from any major town. |These are the little things that can help make this resort that extra special, which I believe isn't too hard an ask.