Wasai Hotel

I've been twice at this hotel. The first time I got a big room with a view and the second time I got a simple small room as it was a one night stay. Within the rooms I'd say the need to improve the bathrooms, however they function properly and have hot water. The hotel is not accessible, no wheelchair friendly. There are a lot of stairs to be able to move inside the lodge. However, the views and experience is comforting because of the jungle-like set up. The wifi signal is really poor, but I think it is a general thing in Puerto Maldonado. That said, I do have to say that Diego one for the staff members during my last stay made sure I had a 5 star experience. There were some issues with the air conditioner and some river worm over the door (common in this location), the air conditioner got fixed in a timely manner and Diego also had the room cleaned again, sheets changed and everything. He also went and took the river worm out, so he was amazing. The Staff is usually super friendly and attentive during our stay. It's not wheelchair accessible, however if you do have mobility issues you can talk to the desk and they'll accommodate you in one of the suites next to the main building.

Mind you, this may be a personal experience, but the attitude is completely unacceptable. Imagine you have five problems and then you will naturally complain about the reception. And in the following, a man who always takes care of you, the hotel maintenance man comes to you, touches you, hugs you and the person who only acts as if he always takes care of you even a little. Four staff members facing each other who do not disagree on anything. The gentleman provoked me. I spent the night and I want to let myself go by sitting in front of the hotel. Finally, I called the police. The police gave me the reason and the hotel completely forgave me. This is completely honest for this hotel, I welcome you among strangers and finally, I will hurt you and I will release you, I will take all precautions. What you did is unacceptable and you are arrogant, let us learn this arrogance. What arrogance when we do not live the truth. You want exemplary customers but you mistreat customers and let that you admit even without the truth, there was water falling on the price, the video in the application, the degraded room, you send me text messages the day I am you do my check in and I went out before leaving last night, when I booked two nights .. finally, physically and morally with a lookout outside and you say here, that it happens like this in the city. I must point out to you that you work and receive the public from all over the world. I prefer to keep customers safe, I am not one to give bad publicity, I am just giving my advice and experience next time I will tell you to stay on your guard or be a distant man tomorrow so you don't touch the customers, I hope the police came and who obviously gave me 1000% reason, and I warned them. And that will be a lesson to you. I have every right to make mistakes. But the next thing is when a customer comes to complain and it is the truth. Listen to him and stop others from coming to break it or speed it up. It is not when you want to apply international laws and when you arrange not to use local laws, it does not work like we do for our business and we still do not feel the safety of home.

Pros Hotel has nice buildings, and you feel like you are in the Amazon. Pool area is also nice. Staff are nice, very clean room. Close to the town with restaurants etc. Great view of the river, and there are resident sloths in the trees that was amazing to see! Rooms are a bit shabby. Had the potential to be really good. Cons There are NO mosquito nets around the beds, the staff give you incense sticks if you are ask, but we were still bitten over 40 times (with using cream insect repellents). We didn't open any windows when were there either. I don't know why somewhere on the Amazon wouldn't have nets. The area can have mosquito diseases, so didn't feel safe, and I'm scratching a lot!! This reason alone I probably wouldn't stay again or recommend. Water pressure terrible in room, better in pool shower. Also either so hot or cold. Also there are 3 clubs around hotel so it can be quite loud at night. Pool area, we had to ask for the pool to be cleaned had a lot of dead flies etc in it, the next day we saw someone cleaning it at 1pm, surely should be first thing in the morning. WiFi is pretty terrible, quite hard to really do anything.

Stayed for 2 nights whilst visiting the rainforest. ||Nice welcome at reception on arrival & staff took us down to our Riverside room.||Room very clean & spacious. Room had a fridge which was very appreciated. No safe in the room so we had to take all our valuables out with us. We should have checked this prior to booking but it didn't spoil the enjoyment of the visit. Patio door didn't lock onto the balcony so we had to improvise. Would've been nice to have a couple of chairs on our balcony as we weren't able to get a bed/chair around the pool.||Nice pool area with its own bar. Only 5 sunbeds around the pool & 3 tables so availability is lacking. Yesterday a couple left their towels on the sunbeds & went for lunch for 2 hours. Given the low number of sunbeds this was not appropriate & selfish of the couple. ||Lots of steps around the hotel so not for anyone with mobility difficulties.||Overall a nice stay for the 2 days.||Stayed in room 201.

Basic hotel close to the centre. Lots of steps to rooms. Staff were friendly. Unfortunately we did not sleep all night due to a nearby bar/nightclub blasting loud music all night, it did not stop until the sun started to rise. I had earplugs in and I could still hear the music clearly! It was that loud. I would not recommend this hotel for that reason. Glad we only stayed one night.

Location good. Rooms not bad. Water pressure ok. We had organized an already paid for airport taxi for 7am the day we left, but the receptionist sent it away because she didn't know we had ordered it. make sure you tell reception if you order a taxi. Very weird thing to tell taxis to leave at a hotel

Staying at the Wasai Hotel was a delightfully down-to-earth and relaxing experience, set against the backdrop of a serene river. I thoroughly enjoyed dining at their on-site restaurant and savoring cocktails by the poolside, all while soaking in the tranquil views. The staff went above and beyond, arranging taxis to the airport and helping us book tours effortlessly from the hotel. With comfortable rooms it offers nice river views and is great value for the price.

Stayed here for 1 night before our jungle tour and was very happy with our stay! The pool was great and the room was clean and spacious!