Wasai Hotel

The location and view from the room (nearly the top floor) are fantastic. The room itself was quite spacious and the AC worked well, which was critical as it was very, very hot. The mattress and pillows were lumpy and not very comfortable. The roadway and construction noise was pretty loud, so if you're a light sleeper you might have trouble sleeping. The hotel does not provide free drinking water, which was a bummer (the restaurant next door was very nice to us and filled up our water bottles more than once with filtered water).

We stayed one night before our trip to Finca Sachavacayoc. We were very happy to have the AC! We didn't use the pool, but it looked nice. We enjoyed dinner at the restaurant---the fish was great. Breakfast was good too.

Really not great but there aren't many options in puerto Maldonado so we booked even after reading really bad reviews. No internet in the rooms, no duvets, smelly bedding etc. it wouldn't cost them much to make it a really nice experience for the guest. Look elsewhere (if there's anything available)

I've been twice at this hotel. The first time I got a big room with a view and the second time I got a simple small room as it was a one night stay. Within the rooms I'd say the need to improve the bathrooms, however they function properly and have hot water. The hotel is not accessible, no wheelchair friendly. There are a lot of stairs to be able to move inside the lodge. However, the views and experience is comforting because of the jungle-like set up. The wifi signal is really poor, but I think it is a general thing in Puerto Maldonado. That said, I do have to say that Diego one for the staff members during my last stay made sure I had a 5 star experience. There were some issues with the air conditioner and some river worm over the door (common in this location), the air conditioner got fixed in a timely manner and Diego also had the room cleaned again, sheets changed and everything. He also went and took the river worm out, so he was amazing. The Staff is usually super friendly and attentive during our stay. It's not wheelchair accessible, however if you do have mobility issues you can talk to the desk and they'll accommodate you in one of the suites next to the main building.

We enjoyed ourselves at Wasai! The staff is top-notch. Fiorella at the hotel is super helpful and sweet. At the lodge: Julie is accommodating and helpful; Maria is an incredible chef who dished up inventive and delicious meals. Jair, our guide, was great at spotting wildlife and is incredibly knowledgeable. There wasn’t a question he couldn’t answer in depth. Plus, he speaks excellent English and has a great sense of humor! Both places were very beautiful as well, using local materials in the cabins and furniture. Only issue I had was there was no hot water at either the hotel or lodge.

Everything was really disappointing unfortunately. When arriving at the first hotel in Puerto Maldonado, we were asked to wait for 5 hours so that other people who are coming with different flights could join us for the bus and boat journey to Tambopata. This was not discussed at all. Even when we wanted to leave a bit early on the check-out date, we were told it was impossible as they didn’t want to allocate a boat and a bus service for just us. We were told to pay additional $150 to request such service. (Early pick up service was initially promised but they switched their words later) Therefore we had to give up our last day of stay + dinner so that we could come back to the town a day earlier. The food during stay was super bland and the none of the service that was promised (locally brewn beer) was provided. Whole experience felt much less of a value than what we had paid for and more of a scam.

A great place to stay after doing one of the tours, a swimming pool with bar overlooking the river, the room was tidy and quiet

In it's hayday It must have been a convenient place sitting on the river right in the middle of Puerto Maldonado. If you have to stay in town and you're not going to one of the River lodges right away or coming back from them, it's probably as good as you're going to do.