Meghan M.
Yelp
I really wanted to speak with the general manager before posting anything regarding my stay. However, after numerous attempts of trying to get a general manager's contact info, via email and on the phone, I have been unsuccessful and I have been no choice but to leave this review.
My son and I stayed for one night at the Washington Square Hotel in mid July 2025. Based on reviews that I saw online, I thought that it would be fine for a one night stay. We were attending an event at the NYU theater and it was right across the park, so the location was very convenient. I was traveling alone with my autistic son who is seven and I didn't want to have to deal with multiple Ubers and or the subway.
Check in was relatively fast and uneventful. I had inquired if they had any vending machines because it was very hot and we needed some water after traveling. The guy at the front desk said there was a vending machine around the corner after the elevator, but only had water and soda. My son is a milk drinker, but he had to settle for water that day, no big deal. We can't win them all.
We went up to our room at first glance it looked clean. However, the longer we were in the room, the more I discovered that the room was actually filthy. The closet door was open and there was also a small utility door in the closet, and upon further inspection, I realized went to some kind of pipes. I tried to close it to the best of my ability, but it would not close tight so I put the ironing board against it and hope that nothing would creep through in the middle of the night.
The bathroom had blood spots on the floor with what appeared to be an eyelash or some kind of hair in it? At that point, I was disgusted.
As I pulled the sheets down for my son to get into bed, there was dark curly hair on the pillows and throughout the bedding. My son and I are both blonde. I ended up stripping all of the bedding except for the bottom sheet.
Now, you might say, why didn't you call the front desk and ask for a clean bedding? Well, the answer is pretty simple: they had been absolutely useless. I had asked them upon arrival if they could give us a few options in the neighborhood that had a kids menu. My my son is autistic and is very rigid with what he'll eat. I told them all I was looking for was chicken tenders. We were told they had no idea and couldn't help. The website states that the staff is very knowledgeable about the neighborhood and would able to help guide. Couldn't be further from the truth.
The website also shows a rooftop garden. This is another reason why I booked this hotel. I knew my son would really enjoy that. Well, when I inquired about the rooftop garden, I was told that there is a rooftop garden, and I could see it from my room, however, we were not allowed to go out there.
The hallways were so narrow that I couldn't even put my arms out without touching the other wall. I'm 5'3", so my wingspan isn't exceptional. The rooms were also small, but I expected this from a hotel in New York City. What I didn't expect was the filth and uselessness and dismissiveness of the staff.
Their website also claims that they have a "lounge" outside of the lobby. That space consisted of about eight small function tables with a bar that was about 6 feet long. Behind the bar there was one bottle of gin. That was it. Also, there was a sign in front of the "lounge" the entire time that we were there that said "Closed". I should mention we would be there on a Friday night until Saturday.
I paid $350 for this room, that was disgusting, and for a staff that couldn't find their nose, nevermind help the their patrons. The "doorman" stood next to the iPad stand the entire time we were there. I saw people coming and going and he never opened the door or helped with luggage.
So, if you don't mind sleeping on used, dirty sheets, having a filthy room with biohazard material in it, such as blood mixed with hair, and also a utility door open to pipes and god only knows what, with a staff that barely acknowledges your existence, much less help you, this is the place for you.
See attached photos.