Waterfront Lodge Motel

I wish I could give this place zero stars. We booked through Booking.com and were notified that our check-in time was changed to 10 a.m., which we took at face value. Upon arrival, not only were we not greeted promptly, but when the staff member did appear, he was incredibly rude and dismissive. We tried to clarify the check-in details, but he cut us off mid-sentence and insisted the early check-in was only for luggage drop-off, something never explained in the message we received. He refused to even look at the booking confirmation we tried to show him. As someone with extensive experience in hospitality, I found his behavior absolutely unacceptable and the opposite of welcoming. On top of that, the reception area reeked of smoke and felt outdated and unpleasant. Given that we paid $600 for two nights and two rooms, this was a total waste. We didn’t feel safe or respected and promptly found another place to stay. In summary, if you value basic courtesy or a smoke-free and welcoming environment, avoid this place at all costs. This was hands-down the worst customer service experience I’ve ever had.

Their After hour check in was so smooth. I had to change my plan in the lastinutr and got to find an accommodation around Hobart. This place had a last minute check on deal which I grabbed. (Not many hotels offer last minute check-in in Hobart). The bible offered on our room gave a very good vibe. If you are on a rush and trying to find a motel try this place.

Good aspects : price, good beds with clean sheets, kettle and microwave worked, good shower. Location quiet and within easy access of Hobart CBD and southern beaches. Bad aspects: no tea bags, no cloth to wipe benches, shower unclean on outside, fridge froze our milk even when I turned it down and had a broken shelf in fridge door. Only 1 chair for room that sleeps 3. Lights in hallway so bright, I ended up putting a towel along the bottom of the door. Whole site looks unloved and unkempt. Garden overgrown. (Although being worked on during weekend we were there). No water in pool. Parking difficult...I ended up parking on the street. Summary: a cheap hotel doesn't need to be short on cleanliness, supplies, comfort, appearance or customer service. I felt sad for this hotel....it could be SO much better.

Very unclean. Shower and bathroom never cleaned. Had scum all in the shower. We checked out the next day, cut out stay by 3 days. We couldn't sleep in a dirty room. Pillows and bed were uncomfortable.

We are a group of four. Booked two rooms and the nightmare began. I was absolutely horrified and instantly regretted booking this place. Trying to save a little money by choosing the Heritage Cottage turned out to be one of the worst decisions I’ve made while traveling. The reality of this lodge is miles away from what’s shown on Agoda. Yes, we all know photos online are often edited, but here the difference is outrageous and downright misleading. Walking into the room felt like a slap in the face compared to the photos. Let me be clear: heritage does not mean unclean, filthy, or dilapidated. Yet that’s exactly what you’ll find here. To make matters worse, the so-called motel staff’s attempt at denying reality was unbelievable. The man basically implied that I had taken the bait, and now I just had to suffer through it. Book this motel only if you truly don’t care about cleanliness, filth, or honesty—otherwise, stay far away. I’ll be posting side-by-side comparisons of Agoda vs. reality, and once you see them, you’ll understand exactly why this place deserves such terrible ratings.

The manager or owner was incredibly rude when we called to change the booking. Instead of simply saying "Sorry I can't do that, but am happy to offer an extra night." Like a well adjusted adult would. He decided instead to be obnoxious and condisending, Honestly saying he was rude would be an massive understatement. Constantly cutting me off every time I tried to speak and speaking nonsense loudly over the top of me as a child would bullying another child. We were very taken aback, I travel all over and have never once been treated so badly. A grown man acting in this manner toward customers who hadn't even arrived yet. When I managed to get a word in I said I would be leaving a bad review to which he smuggly exclaimed "Haha, people don't read reviews!" and then hung up.||This guy needs professional help. Don't give him any of your money.||The Bush cabins in Hobart offer better value and much better service.

It's 3 star motel in a very reasonable price . We paid $95 per night and stayed for 4 nights. Room was spacious . Few nights we picked room with water views and then moved to 2 bed room so that we can sleep freely. All basic facilities are available in motel. Fridge, kettle, extra pillows. They also have common kitchen area and laundry with free parking. Sunshine at the reception is very friendly and helpful. Only problem is wifi which was not strong.

By far the worst customer service I have ever experienced. The lodge manager we had the displeasure of speaking to on the phone prior to the arrival is very obnoxious and condescending, we were taken aback how he is able to speak to customers in this way, which makes us think he's the owner so he doesn't care. Rude is an understatement for this fellow with his exclamation being "Who cares, nobody reads reviews anyway!" I pray this man can find peace in his life. I won't be returning.