Kayla C.
Yelp
My family and I came to this resort to check out this beautiful property and take some family photos. A year ago, I took my other half to La Hiki restaurant for his birthday and had an amazing experience. Being that valet costs $15 for an hour or if it's past the hour it'd be $45, we decided to have lunch at Waterman Poolside Bar so we could get a free valet validation. But, of course, we'd have to spend over $50 to get the free valet. I'm here wishing we just spent $15 for that one hour while we were there.
I gave the poolside bar a three star because the service kinda sucked, actually.. it did suck but the food was great. But let's get a little into the experience...
Once we got to the poolside; it didn't seem busy. So we took a seat at one of the tables. We waited for 20min for a server and, once I got a hold of a server, he told me that he'd get a server right to me soon. I figured that server would just assist us right there at the time and just tell our actual server our orders or something (mind you, we were on a tight schedule--but we really wanted to get something in our system before we left as well). Once our server came to our table, she then apologized for the wait. Our server didn't really check up on us or give us any status on our food order because, man, it took a while! I'm trying to understand why it would take so long for Onion rings and Poke wraps to come to our table, as well as a salad plate... but maybe they were short handed (idk)... management didn't really seem like they were helping out the servers other than just looking at the poolside bar business. Out of the three management team that I saw, I saw one manager helping out the tables. Once our food came out, it came in this plastic lunch box which was pretty cool. I wish I took a photo of it because it sounds low class, but trust me, they were pretty cool. The food runners were nice....
Overall, I wish my experience was better than I thought it could've been. I'm a blogger and definitely love that property. And because my other half and I LOVED LA HIKI RESTAURANT, I figured the service at the poolside was just as great as well, but I was kind of wrong. I'd recommend eating there, but I just wish the service could improve whether they're short handed or not.