Julia Ristau
Google
In 2024 we had a good tour and wanted to repeat this with our daughter. That's why I booked a 15min round trip with the speed taxi for 15.14 (no, idea why it was 15.14, even though I clicked 15.15). My husband and us were at the pier at 15.05. Several boats came but they were ferries and no one approached us. 15.15 came and no speed taxi. 15.18 I called the hotline to ask if the boat was coming. The service person told us, it would be there in two minutes. Time passed, no boat. Meanwhile, the service desked had tried to call me back, so I rang again. It was 15.35 by then and we had waited for half an hour. However, the service person claimed the boat was not coming because we hadn't been there which was not true. If the boat driver had been there why did he not approach us?
No, apology, nothing.