Waterton Glacier Suites

We were so pleased with our room. We had a king bedroom suite that was clean and nicely decorated. We appreciated that housekeeping stopped by to ask if we needed anything . The room had nice conveniences like charging stations , microwave, espresso machine, fridge, etc. Bathrooms were well stocked. The desk manager was friendly and helpful. The place had a quiet and calm atmosphere, too!

Hotel is in a great location in Waterton village. Easy walk to general store, shops and restaurants. The room was clean and the bed very comfortable. We had a balcony room with a nice view of the mountains. There is A/C which as others have noted is loud. Pricey.. but a nice place to stay. We walked to Bertha falls trail which was about a 15 minute walk to entrance.

perfect location in town with restaurants, etc a short walk. Great to have a charging station at bedside plus in-room safe, coffee and tea making. Excellent shower with shower gel, shampoo, conditioner, hair dryer and plenty of towels. We had large room on 2nd floor with balcony. Slept with balcony door open every night to enjoy fresh air. No drawers to store clothes but nice sized closet and shelving that sufficed. Staff very helpful and pleasant. Free parking on-site. Comfortable bed with good lighting in the large room.

Just arrived to our loft suit. First impression was good. The cleaning staff must of been rushed because the toilets were dirty and the floors were dirty. No hand soap The rooms at some time were redone and are really nice,but are showing there age fit and finish. Hideaway bed has stained cushions. The outside balcony needs paint in the worst way. The air conditioner barely blows out any form of cold air and the guest services will be hearing about this. I will update if I stay.

We chose this hotel because of size of the accommodation and were very happy we did. The sitting room is comfortable with the bedroom being separate for sleeping or taking a nap while others can read or watch TV. The staff was helpful and friendly, the rooms were clean and the bed comfortable. The location is great, not far from the main street, but far enough to be quiet and peaceful.

I wasn't going to place a review but to be honest ever since I got back and how I was treated when checking in did not sit with me. The moment we walked in we were not greeted, we were looked up and down and we didn't even get a hello, welcome or how can I help you? I proceed to say I have a booking for tonight. Pat the General Manager, said to me that I didn't pay for the room yet. I was caught off guard because when I booked this back in January I received a receipt and email confirmation stating that my credit card was charged. I booked a bunch of things that day with Airbnb's and when I received a email confirmation saying it was charged to be honest I just assumed it was booked and taken off my card. I ask Pat if we could check in and I could then take a look through my credit card statements and if something was not there then so be it, if it was a mistake of me assuming then that was on me. I explained to Pat we had a long day of driving and once I get to the room I would sit and review my statement. Pat then said to us I won't be checking you in here unless you go through your credit card statements right now because you will go to the media in which I am assuming he meant social media. He requested that I go through my statement on the spot and basically threaten us that we wouldn't have a place to say. My friend started looking at other places to stay because we didn't know if he would allow us to stay here. I was very caught off guard and he made me very uncomfortable. We went over and spoke with Adam at Bay Shore Inn and explained the situation to him. While he did comp one appetizer at the Thirsty Bear this whole situation was not right. Paying 350 for one night, and while it was a lovely place the way Pat spoke to us and didn't even welcome us was not right. Even the man next to us that lock his keys out of the car he spoke with him in a nice manner. At the end of the day, this situation could have been handled better. I acknowledged that the payment maybe didn't go through but the confirmation looked so real, I thought it was legit. All I wanted was to check into the room and review my personal credit card statement in private instead of on the spot with other people around. While we were going through the this, my friend did step in and provided her credit card so we could still secure the room. My friends flew in from Newfoundland, so not only your going to have myself say what a horrible check in we had here, my friends will not forget it either as they travel back to Newfoundland today. Pat you do need to learn how to communicate to people in a nicer manner, we were probably not looking top notch because we were hiking that morning but I really think you were judging a book by its cover that morning. I know you were having a rough day that day but it does not justified how we were treated.

I stayed 9/6 and 9/7 /25. The check in clerk was horrendous. Worst check in service I have ever received. He was on the phone addressing an issue he said he had with a customer. He was the only one there to wait on us. He kept leaving the desk and coming back. This occurred at least 4 times. This took 15-20 minutes. Every time he came back he apologized with a total lack of sincerity. It was like we weren't even there. 2 other people behind me experienced the same issue and had to wait. Totally unprofessional. Then we he did check us in he offered no local map no list of restaurants to eat at. Just wanted to get rid of us. Location is great in that this is a small town. Room was nice but the air conditioner is extremely loud and really doesn't cool the room. Prior reviews indicate this problem as well. Not a lot of options in this area but I would go elsewhere.

The problem with this motel is that the room was way too hot. The tiny air-conditioner couldn't cool the room. There was heat coming from the gas fireplace that was not turned on. We had to sleep with our porch door open. Plus the TV didn't work. Management was not helpful. It does have a very nice Italian restaurant on the main floor.