Wayfair

This store is not worth it. I knew in my bones ordering from here was going to be an issue and my product has not even been delivered yet and I have had an issue. I will never again. This is a crap online store that if you order from and something is wrong, you need to just eat the costs. Why anyone would buy from here is beyond me. Never again. Lesson learned.

Wayfair did me so proud I mean this set is giving everything I wanted.And they didn’t break my pocket.Im going back because im not finished with this space

If I could give a zero I would. Purchased this for bathroom redo. To be safe purchased the protection plan too. It arrived in 2 same sized unharmed boxes. Strapped together as a SET. One box had bottom of vanity other had the top. As life got in the way as it so often does, I didn’t put it together right away. Put bottom of vanity together, no issues. Didn’t take out vanity top right away as, when I quickly checked it, it was intact. When I went to put the top on, it then became clear that Wayfair had shipped me a mismatched set. Top of vanity was 30” not 36” as ordered. I called Wayfair multiple times. They said as I had it more than 30 days it could not be returned. Even though it was so clearly THEIR FAULT! The thing came strapped together as a set! How can they not fix their own mistake?! When I called the protection/warranty company they said as it was a Wayfair shipping issue, they wouldn’t do anything either. So, now I have to find another sink of the correct size. Thanks for nothing Wayfair.

I ordered 2 sets of 70in dressers in black. Fedex got to my door with 2- 75lb boxs and 2-100lb boxs. Open them and they were white. Called up and they shipped me out the correct one, wrong i got white again now i have 8 big boxes in my house, which They scheduled for pickup while shipping me out the 3rd set in black. They freaking sent me white for the 3rd time now i have 12 boxes in my house all weighing 75-100lbs which i did have to bring down a flight of stairs and their manager had no sympathy, told us all they can do i refund me for the 1st set or i keep them and they only refund me $100. Ha come take your shii back. I feel bad for the fedex guy i had to help him load everything for free.

I bought two parsons chairs. I assembled one just fine but when I went to assemble the other one 9 screws were missing and two legs were missing. Wayfair refused to give a 50% discount for the chair that was not usable. They said they'd give me 25% or I could disassemble the one the I put together and ship it and the messed up one back for a full refund. Obviously I wasn't going to do that. This is poor business practices and not fair at all. They should be ashamed.

Wayfair did this longtime customer dirty. First of all, I ordered a sheet set labeled in the description “Egyptian cotton”. When it came in, it was “long stable cotton.” I didn’t open the set but immediately got on a chat with a guy who basically told me it was close enough since it was “Egyptian cotton quality.” The best he could do was offer me a 25% refund. I asked for a second opinion but was rudely asked why. I told him it was false advertising for one thing. In the end, I had to accept the 25% or nothing. After washing the sheets, they came out all wrinkled and stiff, very uncomfortable. I called Wayfair back and the lady told me the same thing- “Egyptian cotton quality” with an attitude like “what’s your problem?” I got nowhere so I called my credit card company and filed a dispute. Wayfair challenged it and won, all because I accepted the 25% refund. It was a done deal or so it seemed. I had to call Wayfair back to tell them what a rotten deal I had gotten stuck with and talked with a man named Jody. When he saw the person’s name on the chat, he said “Oh, Jermaine. That’s the problem. Those guys from Jamaica don’t know what they’re doing. He should have sent you a return label immediately instead of giving you a 25% refund.” (I personally have no problems whatsoever with Jamaicans.) He proceeded to apologize all over the place and said I was right, he would give me a refund. No problem… except I would have to call my credit card company to close the dispute, then wait 3 months for it all to be processed. He encouraged me to call back after that time period if I hadn’t gotten a refund. Of course, I never got the refund. So I called back to find out my account was locked because they said they hadn’t heard from my credit card company stating that I had closed the dispute. I was instructed to call the credit card company about the matter. So I did. I was told by the company that they had sent Wayfair a letter the very next day after I told them to close the dispute. So I called Wayfair back yet again and even sent them a photo of my letter from the company stating the dispute had been closed per my request. Guess what? Account is still locked. I talked with a lady today that was able to unlock my account but since the transaction was so far out by this time a refund is unlikely. Do you see what they did? It seems to me I was purposely told to close the dispute and wait 3 months because then it would be outside the window of opportunity of ever getting a refund. Slick. They’ve since changed the description to “Egyptian like quality” on their website AND they’ve changed my invoice where the initial total I paid and the 25%’refund I was given no longer show up. All it has is the balance which I have so desperately tried to get them to refund me. Underhanded? Yes. Dishonest? You bet. I will never ever order from Wayfair again and I highly recommend that you don’t either!

Wayfair pick up your damaged goods and refund me already! Paid for a NEW sideboard, as well as assembly and insurance. Ugly large chip on the front. Reported it to Wayfair immediately. It’s been 2 weeks and they still haven’t picked it up or refunded me! Buyer BEWARE! Wayfair must take full responsibility and make this right asap.

Unfortunately, this site, despite its advertisements, does not provide any suitable services. I placed a request for a bed with request number 4312012862 about two months ago, but because the purchasing account belongs to my wife and the bank card is mine, the site's security system has flagged me as a scammer and does not allow me to make any purchases! Does this site and company not have the ability to investigate the truth? Is it right for me to sleep on the floor for two months given my physical problems? I suggest you do not trust this site and its services at all.