Wayfair

Very Disappointed with Customer Service and Resolution Process I recently had a very frustrating experience with Wayfair. I purchased an item that cost about $122, and it arrived with the entire frame broken. I reached out to the seller for a resolution, but after almost a week with no response, I had to contact Wayfair directly. Their representative initially offered me only a 20% refund ($24.51) — which was completely unreasonable given the damage and the cost of replacing the frame. After pushing back and explaining the situation, they finally agreed to 25% ($30.65) as the “maximum” refund they could offer, still far from enough to cover the issue. The entire process felt like pulling teeth just to get a minimal resolution for a clearly defective product. The lack of accountability from the seller and Wayfair’s unwillingness to properly compensate for the damage has been very disappointing. I’ve ordered from Wayfair many times in the past, but after this experience, I’ll be reconsidering any future purchases. Their customer service policies need serious improvement — especially when customers receive damaged items through no fault of their own.

They would not stop harassing me with junk mails. I’ve asked them to stop sending me marketing since 2022 and I still continue to receive it until this day as of 2025. I’ve asked since 2022, 2023, 2024 and 2025. They keep coming up with the same excuse “our printer had syncing error”.

It’s been 3 times that after waiting weeks for a delivery I get a message hours before it should arrive that it needs to be rescheduled. The first time the new date was 2 months later, the others weeks.

Never never ordering from Wayfair AGAIN! I ordered furniture and it was set to come next week. I decided to cancel one chair. I checked on the app and it did not ship and wasn’t supposed not shipping until next Wednesday. It said I could cancel. I process cancel, get confirmation it was pending. Over two hours later I get notice they shipped the chair (all of the sudden it’s coming tomorrow!) and now won’t take the return. Now I have to receive the chair and pay to ship it back all because they rush shipped it now to avoid the cancel…. And now I cant cancel the other piece (because im pissed) because ill pay for that too… TERRIBLE service and sneaky …

They have no clue what they're doing really. Extremely overbooked. Small yard. Way too many trucks for the amount of room available. Edit: The receiving supervisor, Mike, and staff I spoke with inside were really nice people.

I bought a washing machine from Wayfair, but even though I paid for the installation, the machine was not installed, and they did not refund my payment. When I call, they give me a number, and when I call them, they say they are not interested, call Wayfair. I want my grievances resolved.

Shipping nightmare! I live in NY and don't have a car. I checked out with PayPal and selected it go to my new address but apparently their system didn't process that. It went to another address. One item hadn't shipped yet so they said they would redirect it to my new location. Instead it went to a place store in the middle of Manhattan. I'm gonna have to probably spend $100 on Ubers to even get this furniture home. Never shopping here again.

I bought two parsons chairs. I assembled one just fine but when I went to assemble the other one 9 screws were missing and two legs were missing. Wayfair refused to give a 50% discount for the chair that was not usable. They said they'd give me 25% or I could disassemble the one the I put together and ship it and the messed up one back for a full refund. Obviously I wasn't going to do that. This is poor business practices and not fair at all. They should be ashamed.