Wayfair

It’s been 3 times that after waiting weeks for a delivery I get a message hours before it should arrive that it needs to be rescheduled. The first time the new date was 2 months later, the others weeks.

Never never ordering from Wayfair AGAIN! I ordered furniture and it was set to come next week. I decided to cancel one chair. I checked on the app and it did not ship and wasn’t supposed not shipping until next Wednesday. It said I could cancel. I process cancel, get confirmation it was pending. Over two hours later I get notice they shipped the chair (all of the sudden it’s coming tomorrow!) and now won’t take the return. Now I have to receive the chair and pay to ship it back all because they rush shipped it now to avoid the cancel…. And now I cant cancel the other piece (because im pissed) because ill pay for that too… TERRIBLE service and sneaky …

I bought a washing machine from Wayfair, but even though I paid for the installation, the machine was not installed, and they did not refund my payment. When I call, they give me a number, and when I call them, they say they are not interested, call Wayfair. I want my grievances resolved.

Shipping nightmare! I live in NY and don't have a car. I checked out with PayPal and selected it go to my new address but apparently their system didn't process that. It went to another address. One item hadn't shipped yet so they said they would redirect it to my new location. Instead it went to a place store in the middle of Manhattan. I'm gonna have to probably spend $100 on Ubers to even get this furniture home. Never shopping here again.

They have no clue what they're doing really. Extremely overbooked. Small yard. Way too many trucks for the amount of room available. Edit: The receiving supervisor, Mike, and staff I spoke with inside were really nice people.

I bought two parsons chairs. I assembled one just fine but when I went to assemble the other one 9 screws were missing and two legs were missing. Wayfair refused to give a 50% discount for the chair that was not usable. They said they'd give me 25% or I could disassemble the one the I put together and ship it and the messed up one back for a full refund. Obviously I wasn't going to do that. This is poor business practices and not fair at all. They should be ashamed.

Wayfair did me so proud I mean this set is giving everything I wanted.And they didn’t break my pocket.Im going back because im not finished with this space

If I could give a zero I would. Purchased this for bathroom redo. To be safe purchased the protection plan too. It arrived in 2 same sized unharmed boxes. Strapped together as a SET. One box had bottom of vanity other had the top. As life got in the way as it so often does, I didn’t put it together right away. Put bottom of vanity together, no issues. Didn’t take out vanity top right away as, when I quickly checked it, it was intact. When I went to put the top on, it then became clear that Wayfair had shipped me a mismatched set. Top of vanity was 30” not 36” as ordered. I called Wayfair multiple times. They said as I had it more than 30 days it could not be returned. Even though it was so clearly THEIR FAULT! The thing came strapped together as a set! How can they not fix their own mistake?! When I called the protection/warranty company they said as it was a Wayfair shipping issue, they wouldn’t do anything either. So, now I have to find another sink of the correct size. Thanks for nothing Wayfair.