Wayfair

They would not stop harassing me with junk mails. I’ve asked them to stop sending me marketing since 2022 and I still continue to receive it until this day as of 2025. I’ve asked since 2022, 2023, 2024 and 2025. They keep coming up with the same excuse “our printer had syncing error”.

Very Disappointed with Customer Service and Resolution Process I recently had a very frustrating experience with Wayfair. I purchased an item that cost about $122, and it arrived with the entire frame broken. I reached out to the seller for a resolution, but after almost a week with no response, I had to contact Wayfair directly. Their representative initially offered me only a 20% refund ($24.51) — which was completely unreasonable given the damage and the cost of replacing the frame. After pushing back and explaining the situation, they finally agreed to 25% ($30.65) as the “maximum” refund they could offer, still far from enough to cover the issue. The entire process felt like pulling teeth just to get a minimal resolution for a clearly defective product. The lack of accountability from the seller and Wayfair’s unwillingness to properly compensate for the damage has been very disappointing. I’ve ordered from Wayfair many times in the past, but after this experience, I’ll be reconsidering any future purchases. Their customer service policies need serious improvement — especially when customers receive damaged items through no fault of their own.

It’s been 3 times that after waiting weeks for a delivery I get a message hours before it should arrive that it needs to be rescheduled. The first time the new date was 2 months later, the others weeks.

Never never ordering from Wayfair AGAIN! I ordered furniture and it was set to come next week. I decided to cancel one chair. I checked on the app and it did not ship and wasn’t supposed not shipping until next Wednesday. It said I could cancel. I process cancel, get confirmation it was pending. Over two hours later I get notice they shipped the chair (all of the sudden it’s coming tomorrow!) and now won’t take the return. Now I have to receive the chair and pay to ship it back all because they rush shipped it now to avoid the cancel…. And now I cant cancel the other piece (because im pissed) because ill pay for that too… TERRIBLE service and sneaky …

I bought a washing machine from Wayfair, but even though I paid for the installation, the machine was not installed, and they did not refund my payment. When I call, they give me a number, and when I call them, they say they are not interested, call Wayfair. I want my grievances resolved.

They have no clue what they're doing really. Extremely overbooked. Small yard. Way too many trucks for the amount of room available. Edit: The receiving supervisor, Mike, and staff I spoke with inside were really nice people.

Wayfair did me so proud I mean this set is giving everything I wanted.And they didn’t break my pocket.Im going back because im not finished with this space

If I could give a zero I would. Purchased this for bathroom redo. To be safe purchased the protection plan too. It arrived in 2 same sized unharmed boxes. Strapped together as a SET. One box had bottom of vanity other had the top. As life got in the way as it so often does, I didn’t put it together right away. Put bottom of vanity together, no issues. Didn’t take out vanity top right away as, when I quickly checked it, it was intact. When I went to put the top on, it then became clear that Wayfair had shipped me a mismatched set. Top of vanity was 30” not 36” as ordered. I called Wayfair multiple times. They said as I had it more than 30 days it could not be returned. Even though it was so clearly THEIR FAULT! The thing came strapped together as a set! How can they not fix their own mistake?! When I called the protection/warranty company they said as it was a Wayfair shipping issue, they wouldn’t do anything either. So, now I have to find another sink of the correct size. Thanks for nothing Wayfair.