Ian R.
Yelp
TLDR: Unsafe! People had the code to our private room and entered to use our shower! Owner was 0 help.
Run, don't walk away. This was singlehandedly the worst Hospitality experience we have ever had and probably ever will. Allow me to preface this review, with the fact we had selected the "PRIVATE ROOM/SUITE", not one of the hostel options with shared kitchen/bathroom spaces.
The only positive I have is the convenient location near downtown Friday Harbor.
I will start off by saying, our room was very dirty. Dust everywhere, dirt on the floors (my feet were black after walking across the room barefoot), dead bugs and spiders, even garbage under the couch (I'll get back to why I even had to move the couch in the first place). The sheets and blankets appeared to be clean, but I felt pretty uncomfortable about the cleanliness situation so that didn't help.
Here's where things start to become dangerously unacceptable. I am laying in bed, trying to sleep (my fiancee is already asleep), when I hear people enter our room. I hear a quiet muffled conversation and they leave. At this point I am questioning my sanity, I get up, open the bedroom door and go over to lock the door (at the time I was 90% sure I locked the door before bed but not positive, and so I chalked it up to someone going to the wrong room and me not locking the door). That being said, my heart was still racing and I was pretty panicked/shocked so I put a couple of chairs in front of the door after I re-locked it, that way I could know for sure if someone was attempting to enter our room. At this point, sleep is not even on my mind. Low and behold, 5 minutes later I hear someone attempting to enter the room. I ask what they think they are doing, and they (bewildered as I was) said they were here to use our shower. The woman was nice, polite and confused. She said she received a code for our space to use our shower. I threw my hands up at this point and let her use our shower.
We immediately reached out to Paul he replied, "I'm sorry but if somebody is confused and can't find their room and that happens again please contact me and I will assist them, paul" - first of all, they shouldn't even have our code - we replied "Someone is in the shower right now and someone earlier also entered our room. Please assist now." We followed up with a phone call, he answered and said he would be right there. A couple minutes later, Paul arrives, we let him in and he immediately starts trying to blame the poor confused woman. He leaves with her and shows her where the communal showers are. He comes back to apologize, we ask him if he can change the code, he says it's not possible without removing the lock from the door (total lie, these codes typically are easily changed and should be changed after every guest anyways, this is how people get murdered). He apologizes, says he will offer compensation in the morning and that "you guys will probably be fine, it shouldn't happen again". Nice, very reassuring response Paul! He also left his key in the utility closet with the door open which had keys to every single unit, again, how incredibly dangerous. This guy is not qualified to operate in the hospitality industry and should be barred from operating before someone gets hurt or killed.
We ended up barricading our door with the couch, chairs, and desk so that we could feel safe enough to get some sleep as there were no nearby vacancies and our other option was to sleep in the car. A photo of this is attached where allowed, as I am posting this review everywhere I possibly can.
Morning comes, no word from Paul. We reach out again at 2:30PM and he finally replies "it has to go through Airbnb so just ask for $100 and I will agree to the refund. Sorry, never happened before, very weird, thanks for your understanding, Paul" Yes that's right he didn't even offer to comp the whole stay. $100 compensation for this. Had this happened at a reputable establishment (it wouldn't in the first place but let's just pretend), they would be offering us a whole lot more than $100 off.
Anyways, that's the end of my story. If you read this whole review, I'm quite certain you will no longer be considering staying at the Wayfarer's Rest.
0/10 stay away unless you seek the thrill of strangers entering your room while you're in bed.