David C.
Yelp
A unique hotel with a hybrid upscale/vintage aesthetic. Purely on the merits of the uniqueness of the hotel and the quality of the room, I was quite satisfied. Price wise, there seems to be much fluctuation depending on the day and vacancy.
I do quite like that the hotel seems to be made from a repurposed industrial/factory building; but it can at times feel more like something out of an art catalog rather than a place of respite and peaceful solitude. Likewise the corridors are very long, narrow, and unwelcoming. Whether this was made for a particular reason, I cannot say. I can, however, offer my bias against such an aesthetic.
Next, here are the primary factors that made me less satisfied; whereas I otherwise would have proffered a four-star rating:
Upon check-in, we were subjected to an additional fee which was not clearly advertised at the time of booking. Upon inquiry, we were told this is for parking. Upon inspecting the posting on an expedia, this is notated as a resort fee. Whether it is simply posted in an ambiguous way, be it from the merchant or the host, I cannot say. But again, judging simply upon what is, I do not care for the lack of clear and obvious transparency. To see the fee, one must click on the details portion of the advertised price and then go into depth to look for the breakdown. Perhaps this is an issue of buyer beware but it still significantly impacted my partner's mood and appreciation of the experience. Regardless of how you may fall upon the issue, I was quite disappointed by the receptionist's nonchalant and dismissive attitude toward my partner upon this topic.
With that said, I will say that the parking quarters are quite tight but are secure. And the security is quite high tech. Quite useful, given the area is not exactly the safest. But then one might also offer the rebuttal regarding staying in an area with safety concerns. I can go either way on this. What did annoy me, however, was having to wait in line for about 20 minutes because access to the secure parking garage is limited to those who have a hotel key card to present and swipe upon entry. A person in front of me seemed to either not have her key card, be it due to forgetfulness or leaving it with her travel partner, or having had it become demagnetized. As there is not enough space on the adjacent road to turn into the parking garage as well as within the parking garage lane to turn back, myself and another person behind me were stuck while we waited for this person to receive assistance. By the time I had actually made it back up to my room, having first checked in and then immediately after seeking to take the car to the garage, I had felt exasperated to the extent I no longer desired to go back out and make use of my time in Nashville; but obviously, I did, as there is no time to waste when traveling.
One thing that annoyed me but which I cannot entirely fault the hotel upon, is their tendency to text you with offers for an additional night's stay at a reduced price; after check-in, and likely as a function of vacancy. If you are indecisive or book things last minute, this can be quite viable. If, on the other hand, you are organized and deliberate, this would vary from being useless information to simply adding insult to injury due to offering information at the last minute when it is no longer valuable for consideration and incorporation.
Though not explicitly the fault of the vendor and I am unsure of how to come upon this issue as well, there is mention for a free beverage upon check-in, one for each person per day, up to two people, per room, as per the listing on Expedia. I did not receive my beverages and if I recall correctly, the bar was not in operation when I had checked in sometime in the late afternoon/early evening. While I am unsure of a remedy for this exact incident, it was not major enough for me to make an issue of it; but at the same time it is something that was advertised. The principle kind of thing.
The last issue I have is entirely not the fault of the hotel and for that reason I do not include that within my rating even though I still post it here for everyone to read within my composite analysis. While I have experienced a great number of antisocial people, I encountered a particularly high amount within this hotel. Are they travelers? Are they locals? Are they people who have connections to locals, or recurring/ wayward/transient/former locals? Who knows. Is it a Nashville thing? Is it a big city thing?