We Hotel Acapulco

We stayed at this hotel for the Christmas holiday period. The location is very good as it is right in front of the beach and walking distance from a lot of restaurants and grocery stores. We do however have a few negative points : 1. The rooms don’t have any refrigerators, so you can’t stock food. 2. The towels are not brand new 3. They do not provide ice to the clients because they want to keep them for the restaurant. The front desk personal are very kind and helpful. The other employees as well.

Literally across from the beach, a super location if you don't want to be in the busy section of Acapulco. ||The hotel does have a restaurant open on the weekends with a variety on the menu. A couple of restaurants close by as well as an OXXO (convenience store) however if you want something more than traditional Mexican food you will need to walk, or taxi. ||We enjoyed the pools and appreciated how everything was clean with lots of loungers and umbrellas. Bar is open during the week to get a cold drink poolside. ||Our room was spacious with a balcony that faced the pool and ocean giving us a great view on the 5th floor. ||Check in was easy and friendly and all staff made us feel like it was our home and were very helpful. ||Air conditioning was awesome, wifi was slow and depending on where you sat in the room, accessible. Wifi around the pool was very strong. ||Bed was super comfy and great pillows! Lots of storage space, hangers, iron/ironing board, hair dryer and safe. We loved the coffee maker, bottled water/coffee/tea each day. Plenty of towels and toiletries. ||We had a small table and chairs as well as one lounge chair. ||Great place to stay if you love having the beach only a few feet from your room.

The hotel is situated in the middle of most things, easy walk or bus trip to everything. The staff at the hotel was great, we have stayed there numerous times over the years for this very reason. We have had a good view of the ocean from our room each time. Everything is kept clean. A nice pool and relaxing area. We will continue to return for years to come. Norm and Judie Bayly

This was our first Beach Holiday in this Hotel and it was really good there. It is a very good managed Hotel with a good 4 Star Level. All was clean and we did liked the Design there very much. Especially we have to say, that the Food - Breakfast and Dinner - have been very choiceful and did taste very good. It was hot and fresh. Also good Choices of Drinks.

El Cid was recommended to us by a taxi driver. We stayed for one night and tried to haggle over price but no joy. ||At £41 the room was very overpriced compared to other mid-range hotels in Mexico. Even by Acapulco standards. ||||Negatives were - The furniture in the room was very tired. The pillow was hard and the balcony door did not lock. There was no hot water in the bathroom and no way of controlling the air conditioning. Very noisy location next to busy road. Poor tv reception and choice of channels. No remote control. ||||Positives were - the room was very big, it had a pleasant view over what appeared to be a well-maintained pool, the room and linens were clean. There was a fridge in the room. The hotel has a convenience shop underneath it and a 'healthy' restaurant just outside. ||||Overall, this hotel was mid-range and very overpriced. Only think about it if the location suits you or you plan to spend all day in the pool.

Not in the Zona Hotelera or Diamante but within a short drive or taxi/bus ride. Don’t be afraid to get on the shady looking buses. It’s a fun, new experience (you’ll feel like your at the club, especially at night with the lights and music, with the locals just trying to get to/from work). Some taxi drivers will try to overcharge you to get you around town. Very relaxing, family oriented environment in this area of Acapulco as opposed to the fast paced, crowded environment of Zona Hotelera/Diamante. Hotel is open concept. Everything is open to the natural air outside. Has two pools (adult and kids). Has a pool side bar and gym (closed during COVID). Rooms were nice size. Beds sleep 2 adults per bed. Bedding was clean. AC worked. Only issue is that it’s above the beds and so all the cold air hits you while you’re in bed. Balconies all face the pool with a nice view of the beach in the distance. Shower water was cold but you’ll appreciate a cold shower when it’s 100+ degrees outside and the vent in the bathroom is actually a window type vent that brings the heat in. Always keep the bathroom door closed when the AC is on if you want your room to stay cool. Housekeeping stops by daily to clean the rooms. Housekeepers were nice. 24/7 security in the lobby. Security guards were nice. Security enforces mask policy. Hotel staff was also nice and welcoming. Checking starts at 3pm but they let us check in at 10am at no extra charge (can’t say this will be honored for everyone but it was a nice gesture). Check out is at 12pm. They let us use the pool’s bar area to eat amongst family since it was closed due to COVID. Price was reasonable during non-peak times. Between $50-$75 USD per night. Parking available around the corner but didn’t use it. No fridge or microwave in room. Coffee maker/coffee and water were complementary daily. Crossing the street to the beach/restaurants was the biggest con. If you have kids or older adults be prepared to run for your life cause the cars won’t stop for you. There is a crossing down the street by the Oxxo which is a safer route. In the other direction, you’ll find a big chain grocery store (Bodega Aurrera). I felt safe in and around the hotel just don’t go flashing your money and gold chains around and you should be good. I highly recommend this hotel and would definitely stay again.

My family and I have been traveling to Acapulco for many years. We had some problems with the place at which we usually stayed. Since El Cid is located along the section of beach that we prefer, we decided to give it a try. It has a nice website with reasonable rates, and the pictures looked decent.||||After some major problems with our flights, we arrived exhausted at El Cid around midnight, and were completely disgusted. If we all weren't so tired and it hadn't been so late, we would have left without staying there.||||We booked four rooms, and none looked remotely close to the pictures on the website. The beds were little more than hard, cheap mattresses stacked on boards. The linens were gross and stained with what could have been blood (see pictures). Not all of us were given pillowcases, and the ones we were given we were afraid to put our heads on. The pillows were basically fabric sacks filled with stuffing. We were given one dirty, threadbare towel.||||The furniture is beat up and dirty. You don't have control of your air conditioner--the desk has a remote control that they have to come to your room and use. The power went out briefly in the middle of the night and the a/c just shut off and didn't turn back on--we would have had to contact the desk again to come turn it on with their remote. The "hot" water was not hot at all but room temperature. Overnight a puddle of water appeared in the middle of the bathroom floor--not sure where it came from.||||The noise and exhaust from the road were pretty bad.||||We weren't able to sample the pool or restaurant because we packed all of our luggage in a taxi the next day and got out of there. I'm not sure where those rooms are that are in the pictures on the website, but we surely didn't stay in any of them.

Pretty clean and modern, doesn't have breakfast or any other food options, but there's a grocery and a supermarket nearby, as well as lots of restaurants for dinner.