Francesco B.
Yelp
Being in chronic pain for years and after trying non invasive treatment for my back pain, my pain management specialist referred me to a neurosurgeon and recommended Dr. Kai Ming Fu at Weill Cornell Center for Comprehensive Spine Care. I was required to send all my medical history records, including an original MRI disc. After reviewing all the required documents, including my referral, he had his patient coordinator call me to tell me I don't need surgery and to seek a pain management specialist. I reiterated that I was referred to him by a pain management specialist. She said she'd call back and hours later I was given an appointment and was told I need to get an X-ray prior. I was skeptical to actually confirm the appointment due to the confusion and not addressing it, yet I figured we all screw up now and then. I should have went with my gut.
Day of appointment, a bad pain day btw, I show up on time, do my X-ray, having to sit twice before it was done, then went to Dr Fu's office and waited for over an hour. When I finally saw Dr, I get no apology or greeting. He says that after reviewing X-ray and notes, I don't need surgery and to seek a pain management specialist. Again, I reiterated the situation to which he says it's not a good idea to do surgery as it's not worth the risk, blah blah, not addressing my confusion due to his unprofessionalism. I felt ignored and treated like a fool I asked for a good pain mgmt specialist since my last one exhausted his options. Of course I was recommended me to someone in his office, a 'specialist' with terrible reviews on both Yelp and Google.
Adding further damage, they never gave me my original disc back after dismissing me. I had to ask for it. The front desk said I could either come back (and waste another day) and pick it up or they could mail it to me. That was in March. For over 2 months now I've called repeatedly, at least 4 times, asking for them to mail me my disc. Every time I called, someone said that it was waiting to be picked up when I specifically said, initially, as well as every time I spoke to someone, that I never said I was coming to pick it up, and I wanted it to be mailed to me as soon as possible because I need it in order to seek other professional help for my back pain. The next day, I get a 'Cornell portal' email notification and to view it, I have to waste time signing into a link. I see the note that states that it was mailed stating it was waiting to be picked up and it was mailed USPS to my home (see below). That was almost 3 weeks ago and I still have not received my disc. Their office is less than 9 miles away. I could have walked there and back yet I never got any mail from them. Due to their incompetence, I had to reschedule appointments because I have no MRI disc and now I have to go to where I obtained my original disc and pay a $25 fee for a duplicate, because of the incompetence of this facility and employees.
I've wasted countess hours, compiling info, calls, going to appointments, etc. I've wasted money, a co-pay for a specialist and a copay for an X-ray and the fee I now have to pay to get another disc. And I've wasted precious time that could be spent on finding a facility that cares more about their clients and that can help me rather than cause me anxiety.
With so many people in one office being so careless, I can't imagine how careless they could be with the patients that ARE in their care. Everyone's health is important, and deserve a professionals time and respect. We should seek medical professionals that treat us better than this! There are many other doctors, especially in NYC so I strongly suggest DO NOT waste your time and money with Dr. Kai Ming Fu. Neither he, or any of the many coordinators consider why people are seeking his help. Evidently, they don't consider their patients' needs. It's just a money making business. I complained to the establishment and plan to copy and paste this review to all social media sites and medical review sites for all to be forwarded, as I wish I was forewarned.