Welcome Food Center

Welcome Food Center Supermarket – A Modernized Grocery Experience in Chinatown This Supermarket used to be my go-to place until newer supermarkets opened in Chinatown. However, in recent years, they have undergone major renovations, transforming into a sleek and modern grocery store. The upgrade has significantly improved the shopping experience, making it a great spot to explore. One of the standout improvements is the expanded variety of Asian snacks, including many popular and hard-to-find items that you won’t see elsewhere. They’ve also introduced new sections, including liquor and seafood. The seafood area, in particular, is now much cleaner and more organized than before. During the holidays, Center Supermarket goes all out with seasonal decorations, whether it’s festive flowers, trees, or lucky fortune charms. It adds a nice cultural touch that makes shopping more enjoyable. While I’ve noticed that some prices are slightly higher than at other supermarkets, the difference isn’t drastic. Plus, they often run specials on different items, making it worth a visit. Service is just decent—not exceptional, but not bad either. That said, every time I’m in the Plaza, I make a stop here for groceries if I need anything. The variety, modern layout, and occasional deals make it a spot worth checking out.

I’ve been a loyal customer of this supermarket for over 20 years, shopping here almost every week. However, today’s experience was extremely disappointing. After buying groceries, I decided to purchase two lottery tickets—something I usually do at gas stations. I tried to pay with my debit card, but the front desk manager (a woman who speaks Cantonese, Mandarin, and some English) told me they don’t accept debit cards for lottery tickets. I said okay and paid in cash without issue. While handing over the cash, I quietly said to myself, “So many rules.” I didn’t direct this at her, nor was I speaking loudly. But the manager immediately got upset, raised her voice, and shouted at me, saying, “That’s our rule! Buy it or don’t!” Then she called security over. I calmly stepped back and explained to the security guard what had happened. He agreed that I hadn’t done anything wrong. I told him I didn’t steal, I didn’t swear, and I was just talking to myself. The manager, assuming I couldn’t speak English well, tried to intimidate me. This was a truly upsetting and offensive experience. I still paid for my groceries, but I don’t understand how a long-standing supermarket could treat a regular customer with such disrespect. It felt like if you said even one word she didn’t like, she’d explode and call security to throw you out.

If I can give a zero star I would. I have an extremely negative experience at the check out counter at the store. She is a Cantonese speaking cashier who was wearing glasses during 4 pm today’s date. When I asked her to give me an extra bag to separate the scallions from the carrots to prevent them from being mushed due to the weight differences several times , she said that I was being greedy in Cantonese, not knowing that I actually understood the language. I used to work cashier in HEB, we want to make sure fruits and vegetables of major weight difference are separated to protect them from being damaged, this is because we don’t know how long our customers may have to keep them. Nevertheless, such attitude is very disrespectful and not customer service focus at all. There are a lot of other Asian supermarkets in the area with comparable prices and quality of produce, not counting other supermarkets in the area such as Walmart and HEB. I want to raise awareness to customers regarding such disrespect attitude of this worker to avoid coming to this store as we all have a lot of good choices in the area. We do not deserve to be treated especially we are the customers that are supporting the store’s business. I also just briefly saw other reviews online. It appeared that multiple customers have posted their negative experience resulting from their encounter with this same staff member. Yet, the company continued to allow this staff to behave in such a disrespectful way to customers who she believes that do not speak Cantonese. This shows me that Welcome Food Center is in a way reinforces and perhaps share the same mentality as this staff, that is, quality customer service experience is very low on their priority list.

November 2024 Welcome Food Centre is one of our must stop in Houston. Best quality and best prices along Bellaire, even after many years of living in Houston. The establishment made many reinvestment to ensure a better shopping experience. Brighter lights and cleaner shopping lane. We found that Welcome offers the best prices in many products. Highly recommended this grocery store.

Casher was very nice and asked if I want my coffee cream on the side. I was never asked that question. Then I asked for a water and it was sent right away. Before in other locations it took forever to get water. Thanks.

August 18 2025 at 10:30 am at station #3 cashier. Dear Management, I am writing to express my concern about an unpleasant experience I had during a recent visit to your store. My intention in sharing this is to help improve the level of service and ensure other customers have a more positive experience. Due to a recent surgery and hearing difficulties, I am unable to carry heavy bags and kindly asked the cashier not to overload the grocery bags. I repeated my request several times but received no acknowledgment or response. I wasn't sure if there was a language barrier, so I continued to ask politely. Eventually, the cashier responded in a rude and dismissive tone, saying, "I do understand your English. Is this too heavy? What? You want to complain about me? The customer service is right there!" I was shocked by her reaction. As customers, we come to the store to shop peacefully — not to be met with hostility or disrespect. I truly believe that anyone working in customer service should be kind, patient, and willing to assist customers respectfully. I hope you take this feedback seriously and provide additional training or guidance to ensure that all staff treat customers with courtesy and professionalism. Thank you for your time and attention.

Vast variety of products! But customer service sucks big time. Cashiers should be educated how to smile, greet and talk to customers. They shouldn't be nice to only their "own". Give change and receipts to customers instead of just leaving it on the counter top. ALL the cashiers need customer service training!

5 stars for huge assortment of everything, from sweets to fresh fish, 1 star for very rude cash register staff. I wanted to buy large tapioca balls. When I got to the cash register, it wouldn’t scan. Because it’s vacuum packed, the lady tried to straighten the label by hitting it hard against the edge of the conveyor belt. I told her she was breaking them. Rather than simply say she was not, she laughed in a way that felt like she was making fun of me. Then she had to enter the upc code by hand anyway. I picked up the bag and pointed out that many of the balls had cracked. She pulled it from my hand and cancelled the item from my transaction. I was appalled about that went.