Welcome Hotel Lambafell

This place sucks. We booked our hotel through AMEX travel, and arrived at the property at 7:30 PM well within the check-in window of 4:00 PM to 9:00 PM. We arrived and learned that a code was supposed to be emailed to us we never received. There was a phone number to call if you had an issue that nobody answered for the hour and a half I tried calling them. We ended up staying at a different hotel in Selfoss that was significantly better. I called AMEX and asked them to remove the property from their site, because I was without a place to sleep with my wife and two young children. AMEX reported them, and hopefully they get removed from all booking sites or start to staff someone at the property.

If I could give the customer service a zero, I would. We booked one night for 4 people. I’ve got confirmation via email right away. But never received the codes for the rooms. We called on the day of our arrival. Lady suggested that the codes were texted, but after explaining that I’m on the travel eSIM, she suggested to call after 4:00 pm promising to get us the codes. After that nobody picked up the phone. So instead of relaxing evening, after the hard day of hiking and driving, we had to drive 2.5 hours back to Reykjavík, rent whatever was available for that night. Host NEVER contacted us with apology or explanation. Stay away from this property.

This is a self-check-in property. Booked room through a third-party and never received the email with our room code or saying assistance closes at 9:00 pm. We arrived at 9:20 after a long day of hiking and could not access our room and the phone was not answered. We stayed for an hour and a half trying to contact them. Luckily, we found other accommodations nearby. Do not recommend.

Great room; clean and comfy. Great location. The only drawback was that we couldn’t reach anyone for help accessing our room it’s a self service hotel); once we figured out the system we were able to check in. Breakfast was good, the views from the dining area were sublime.

During my recent stay at this self-check-in property, I encountered several challenges with the arrival process. After booking through Priceline and receiving a confirmation, I was informed that check-in instructions would be provided by the property. Unfortunately, I did not receive the promised email, nor was I able to reach the property by phone number provided despite multiple attempts. As a result, I contacted Priceline customer service, which required an international call and a 30-minute wait before I obtained the necessary check-in information. While my phone plan allowed for free international calls, I am concerned that other guests without such options may face significant inconvenience. This appears to be a recurring issue, based on accounts from other travelers. Given the tourism-dependent nature of the area and its remote location, I believe it is essential for properties to communicate reliably with guests. I strongly advise future visitors to confirm check-in details ahead of time and to exercise caution when booking. Upon arrival, the provided code allowed me to access the room key from the lock box. I stayed in one of the newer POD units, which was clean and equipped with a mini kitchen containing all necessary amenities except a wall oven. The bedding was comfortable, and all standard provisions were available. The accommodation is basic but functional, set against a beautiful landscape approximately 40 km west of Vik. The cleaning staff member who visited the next day was courteous and helpful.

Okey so this was the worst part of my travel to Iceland. The hotel is beautiful but what is the use of that if I don't have a room? We never received the email with our code. We called both numbers and nobody answered the phone. The service is terrible, there was 2 ladies here and had the worst attitude I have seen in a while. I'm coming back to Iceland next year but I won't be staying here, neither would I recommend anyone to stay here.

I don't understand why Hotel Lambafell only gets 3.5 stars. I do see some of the comments about the lack of on-site staff and missed connections on some check-ins, but our experience was not at all like that. I will say, the double room we got for four adults was expensive but the breakfast was plentiful and the staff was warm and helpful.

Nice room, unreliable service. Impossible to ask a question on phone, person hangs up. Very bad management of the location. Person is rude as well, upon our departure she just ignored us as we approached for a simple question. Food is very bad here. If you’re looking for breakfast, some of the items are multiple days old, very dry, and worse than the other hotels around. For the price you can get better elsewhere for sure. This place could be great if the people just read the reviews, made adjustments, and improved their attitude.