Welcome Hotel Lambafell

This was unfortunately the worst accommodation of our trip to Iceland. We already experienced serious issues at check-in. There is no reception on site, and when we arrived, there was no staff available. We tried calling the phone number provided multiple times over more than two hours, but no one answered. We ended up waiting in the lobby area for about two hours until, by pure coincidence, two maintenance workers arrived. They were the only people we could speak to, and they were the ones who finally told us where our bungalow was located. For the price, the bungalow itself was actually quite nice and acceptable. However, the complete lack of organization and communication completely overshadowed that. The next morning, we encountered further problems with the breakfast we had booked in advance. Access to the guesthouse where breakfast was supposed to be served was not possible. Again, we were unable to reach anyone at the accommodation. Even our travel provider could not get in contact with them and eventually arranged a refund for the breakfast. Overall, the lack of accessibility and service made this stay extremely frustrating. We would not recommend this accommodation based on our experience.

My stay at Hotel Lambafell was truly exceptional. From the moment I arrived, I was struck by the hotel’s peaceful setting and cozy atmosphere. Surrounded by beautiful landscapes, it felt like the perfect retreat after long days of exploring. The entire property is well-kept, inviting, and full of character, which added so much charm to my experience. The staff were one of the biggest highlights of my stay. Every interaction was warm, attentive, and genuinely helpful. They offered great recommendations, assisted with anything I needed, and made me feel completely taken care of throughout my visit. Their hospitality really sets this hotel apart. Breakfast each morning was wonderful—fresh ingredients, tasty options, and plenty to choose from. It was clear a lot of care went into preparing it, and it made a great start to every day. Out of all the places I stayed during my trip, Hotel Lambafell was by far the best. The combination of comfort, exceptional service, and beautiful surroundings made it unforgettable. I would absolutely stay here again and highly recommend it to anyone visiting the area. It was worth coming to Iceland just to stay in hotel Lambafell:)

Great place to stay at the foot of huge mountain. Can watch birds in natural habitat nesting from your balkony. Beautiful log cabin house that is warm and clean. Nice breakfast is include in the stay.

Whatever ever you do, do not book with this Hotel ever. They take your money and don't care about much else after that and then they leave you stranded in the middle of nowhere without a code to get into the room despite knowing that you are sitting there waiting to get in, this was on Boxing Day as well so we were lucky to be able to find and book in somewhere else at such short notice and then we had to drive another 40 mins to get to the new accomodation. Between my wife and myself we tried to ring them 30 times on 2 different phones for a code and in the end they blocked my number. Since then they have ignored all messages trying to contact them for a refund from ourselves and Hotels.com. so just in case anyone didn't get it the first time whatever you do, do not book with this Hotel unless you want to lose money, be stranded in the middle of nowhere and have your holiday ruined. I've only given it 1 star because it wouldn't let me post my review unless i did.

This place sucks. We booked our hotel through AMEX travel, and arrived at the property at 7:30 PM well within the check-in window of 4:00 PM to 9:00 PM. We arrived and learned that a code was supposed to be emailed to us we never received. There was a phone number to call if you had an issue that nobody answered for the hour and a half I tried calling them. We ended up staying at a different hotel in Selfoss that was significantly better. I called AMEX and asked them to remove the property from their site, because I was without a place to sleep with my wife and two young children. AMEX reported them, and hopefully they get removed from all booking sites or start to staff someone at the property.

If I could give the customer service a zero, I would. We booked one night for 4 people. I’ve got confirmation via email right away. But never received the codes for the rooms. We called on the day of our arrival. Lady suggested that the codes were texted, but after explaining that I’m on the travel eSIM, she suggested to call after 4:00 pm promising to get us the codes. After that nobody picked up the phone. So instead of relaxing evening, after the hard day of hiking and driving, we had to drive 2.5 hours back to Reykjavík, rent whatever was available for that night. Host NEVER contacted us with apology or explanation. Stay away from this property.

This hotel appears to be a scam. We booked through hotels.com. We were instructed via the confirmation email to call for a digital key code before arrival. We called many times throughout the day and no one ever answered the call. We also sent messages through the hotels.com platform to the hotel that were never returned. When we arrived at 8:20pm there were lights on in the facility but no one was there, not even other guests. Check in hours were from 4-9pm so we were within the check in time. We have asked hotels.com to remove this hotel from their listings. Because we paid for the stay ahead of time through a combo of hotels.com rewards points and cash, getting a refund has required many emails and phone calls with hotels.com and is ongoing. STAY AT YOUR OWN RISK!

During my recent stay at this self-check-in property, I encountered several challenges with the arrival process. After booking through Priceline and receiving a confirmation, I was informed that check-in instructions would be provided by the property. Unfortunately, I did not receive the promised email, nor was I able to reach the property by phone number provided despite multiple attempts. As a result, I contacted Priceline customer service, which required an international call and a 30-minute wait before I obtained the necessary check-in information. While my phone plan allowed for free international calls, I am concerned that other guests without such options may face significant inconvenience. This appears to be a recurring issue, based on accounts from other travelers. Given the tourism-dependent nature of the area and its remote location, I believe it is essential for properties to communicate reliably with guests. I strongly advise future visitors to confirm check-in details ahead of time and to exercise caution when booking. Upon arrival, the provided code allowed me to access the room key from the lock box. I stayed in one of the newer POD units, which was clean and equipped with a mini kitchen containing all necessary amenities except a wall oven. The bedding was comfortable, and all standard provisions were available. The accommodation is basic but functional, set against a beautiful landscape approximately 40 km west of Vik. The cleaning staff member who visited the next day was courteous and helpful.