Wellness & Spa Resort Quellenhof

A Perfect Family Escape – Exceeded All Expectations!|We just returned from our stay at the Quellenhof, and it exceeded every expectation we had for a family resort. From the moment we arrived, we were impressed by the warm hospitality and beautiful setting.||There was truly something for everyone—endless activities for the kids, from water slides to adventure zones, and plenty of space for them to run, play, and explore. The girls in the kids’ club did a fantastic job engaging the children with fun crafts, creative activities, and well-organized programs. Our kids absolutely loved it and looked forward to going each day.||Meanwhile, the adults were able to unwind and recharge thanks to the incredible spa, peaceful surroundings, and excellent service. The food was also a standout—every meal felt thoughtfully prepared, with options that pleased both kids and adults alike.||We all left feeling refreshed, happy, and already talking about when we can come back. Quellenhof strikes that rare balance of luxury and fun for all ages—absolutely recommend it for families!

Visited this hotel in August and we couldn't believe what a gem we have found. This is truly one of the best hotels we have stayed in around the world. The food is amazing, staff friendly and helpful, the spa is world class. The family that run it work very hard which is reflected in the high quality of the hotel. We will definitely be returning.

We absolutely adored our stay over the summer as a family of 4, with 2 kids ages 8/10. So much to do, so relaxing and luxurious. I think probably my favourite family hotel ever! We were English speaking and in the minority but enjoyed this and the staff were so welcoming. We stayed at Alpenschlossel. The food was so incredible, out of this world. The children were welcomed and catered for so beautifully. Nothing was any trouble with the staff. The family pool area with water slides was amazing!

Overall the resort is very exclusive. A bit too big as you need some time to find your way to different buildings and this includes walking outside ( which is unpleasant during bad weather ). We had a 2 bedroom suite which was very quiet. I did not like though the incorporated bathroom in our bedroom. See picture… tub is right next to the bed. Other problem if you like it colder for sleeping it’s tough as the bathroom is heated and there’s no thermostat to regulate.|Food is very good and personnel overall very friendly. We like the separated kids areas , especially for the pools.since we booked a suite for our family of 4 ( 2 kids above 18 years). Here was the BIG problem:|We had access to the more exclusive sea lodge where they have a separate spa . The spa had a sign in front of their entrance saying: FREE TREATMENT:|12 o clock 20 min massage|So as every English speaking person would , we assumed free treatment means free treatment, thinking because of the high end pricing at the sea lodge that’s what they offered as a little extra to their guests. I went in the sis and said to the receptionist: do you still have the free massage available? And she said yes and booked our family of 4.|My kids also asked for another treatment that was advertised as ‚free treatment‘ but later we found everything on our invoice (+440€) I went to the responsible accountant who was clearly shocked that the spa would write on their sign : free treatments instead of free appointments . I said there’s a BIG difference and this will backfire I’d more English speaking guests will arrive. He asked which treatments were used and unassigned he would take it off the bill or at least come up with some compromise but no, he said thank you for pointing this out ( and the spa changed their sign afterwards ) and that was it…|Later we also saw more drinks being charged than we ordered . My husband said to me just leave if be … doesn’t matter to make a fuss about the 20€… but if they do that with a few guests every day it adds up to a nice extra profit! so overall we were very disappointed in our second stay at this resort which clearly was the last time we went! I would have appreciated a better approach from the management in solving this matter !!||More

I recently stayed at this beautiful hotel with my husband for 8 days in November/December and had an overall great experience, with a few areas for improvement.||||**1) Fitness & Exercise Classes:** The range of exercise classes on offer was excellent e .g aqua yoga, yin yoga, stretching, reformer pilates (for a fee) plus soundbaths. As someone who’s very active and a yogi, I was pleased with the variety available and loved that I could easily book them via the hotel website/app. Special mention to Melina and the reformer pilates instructor (I think her name was Igrid), who were both absolutely fantastic, super friendly and went above and beyond! However, there’s room for improvement in the booking system—while it’s great to have everything online (or you can book at reception), the website didn’t automatically update and kept showing past bookings, which meant I had to scroll quite a bit to find my schedule for the day. Also, it would be good if you book multiple participants onto a class at once and helpful to know in advance which instructor will be teaching, as personal preference plays a big role in enjoying these classes.||||**2) Music Nights & Bar Staff:** The music nights were a great touch to the evenings, adding a lovely atmosphere. Phillip Schwarz was brilliant. The bar staff were friendly and accommodating, which enhanced the overall experience. We also really enjoyed the Krampus visit to the restaurant in the evening which was a great fun local tradition!||||**3) Christmas Sheep:** A quirky and delightful touch seeing the sheep out for Christmas was an unexpected but charming addition to the festive atmosphere as the hotel was beautifully decorated for perfume.||||**4) Range of Activities:** The hotel offers a wide variety of activities, which was a huge plus for me. From fitness to leisure, there’s something for everyone to enjoy.||||**5) Food Quality:** Overall, the food was good. However, I felt that the quality and range of choices at their other hotel in Lazise, where I stayed last year was superior. It’s not to say that the food here was not good, just that there was a bit more variety and flair elsewhere.||||**6) Relaxation Areas:** There are plenty of peaceful spots to unwind throughout the hotel, and I loved the variety of options. Whether you’re looking for a quiet corner or somewhere more social, there's a place for you.||||**7) Language Barriers:** We were in the minority as English-speaking guests, and unfortunately, our allocated waiter wasn’t fluent in English. There were times when he struggled to answer menu-related questions whilst there were other waiters who were fluent so that was a shame. We also quite often got the daily newsletter/what's on in german, with it being replaced with an english version when requested. It might also be a small but useful change to have some language indication on place settings (perhaps a flag next to the surname) to help staff know which language guests are most comfortable with (if not german) and ensure the paperwork is in the correct language.||||**8) Check-In/Out Process:** The check-in process was a bit underwhelming. We received very little information beyond a map and weren’t informed for example of the free travel benefits until I stumbled across mention of a bus to merano on google later in my stay. Similarly, upon checkout, we were told our taxi was waiting, but no one offered to help with our luggage, which was disappointing for a 5-star hotel. They were not busy at the time so there was no reason for this not to be offered.||||**9) WhatsApp Service:** I primarily used WhatsApp for communication, as it’s much easier to reach out when you’re on the go. Unfortunately, the response time was slow—typically hours—sometimes even for urgent issues. For example, I reported a defect in the hot tub that could have led to injury as there were no staff members in the vicinity, and it wasn’t responded to for over two hours. This kind of delay was concerning, especially when compared to the prompt service I experienced at the Lasize hotel who similarly use WhatsApp for communication.||||**10) Room Improvements:** A couple of minor tweaks could really elevate the room. For instance, a mirror above the dressing table would be a great addition, and a more modern hairdryer that doesn’t require you to constantly press down the button would be more comfortable, especially for those with repetitive strain injuries (RSI). The room we had (Eidelweiss) was very large with a modern bathroom and rainfall shower which we were otherwise more than happy with.||||**11) Fitness Areas:** The fitness areas—particularly the See Lodge yoga studio, the fitness room at Alpenschossel, and the main gym—were too hot during my stay. Reception mentioned that the air conditioning wasn’t on due to the winter months, but in spaces where you’re working out, not having air conditioning was uncomfortable.||||**12) Spa Facilities:** The spa facilities were fantastic. This was definitely one of the highlights of the trip. Special shout out to the sauna team who put on great shows day in, day out.||||**13) Family Run Feel:** It’s lovely to stay at a family-run hotel, and I really appreciated the personal touch. It was nice to see the hotel owners down in the hotel mingling with the guests and participating in the entertainment on Saturday night. It’s clear they care about the experience and enjoy connecting with their guests.||||**Overall Verdict:** This hotel has a lot to offer, especially for active guests, and I would definitely recommend it. The staff are mostly friendly and the facilities are fantastic. However, there are a few areas, particularly around communication, language barriers, and the service at check-in/check-out, that could be improved to match the hotel’s 5-star status.||||We would like to return in the future and hope these small suggestions will be taken on board for future stays

I spent a couple of days with my pregnant Partner and her son and our dog. From the start we were impressed. Hotel facilities are very well maintained and clean. The hotel is perfect for children as it offers an abundance of things to do for children. Parents can retreat in the adults only section where the hotel offers everything a high end 5 star hotel needs to offer and for sports enthusiasts this is also a great hotel because from Tenis, to golf to Swimming and horseback riding there are many other options for being active. ||We tried to book one of the restaurants outside the half board but were unable to get a table which was very dissapointing, but it did not affect our overall experience of the hotel which was really great. ||The hotel seems to be fanily owend and this family feeling is the spirit of the hotel. ||All in all, I can highly recommend this hotel if you want to spend some nice hollidays with your children

Quellenhof is a magical grouping of hotel buildings, pools, saunas, and restaurants in the beautiful Passeiertal, close to spectacular mountain hiking trails. I have been 5 times and have loved every moment. The staff is/are very friendly and helpful (they even fixed my brother-in-law's glasses) and the food is excellent. The prices are also very reasonable. Check out their website and ask questions. They are very responsive and can tell you about the dozens (hundreds?) of activities and sports opportunities offered by the hotel as well as spa treatments, a well-equipped gym, and excursions.

Over the last few years, we repeatedly visited Quellenhof a few times per year, sometimes for shorter breaks, but it also became our favourite spot for spending New Year's Eve. Set in a beautiful location, there is always something to do for everyone. The childcare is amazingly well organised and there are activities for children of all ages (we have three, from 4 years during our first visit, to 14 years now). For adults, we enjoy the huge spa area (if you like Saunas - the wellness team there is amazing, and their program is breath-taking) and the spa-facilities. We have very high standards re. food and wine, and the restaurants and wine-cellar at Quellenhof easily meet our requirements! Mostly, our family finds the staff amazing. Everyone is very friendly and highly competent, and they really make you feel like part of the family! Every request is fulfilled with a smile on their face, and after a few visits, people start greeting you by name, like an old friend you meet again.