Wendy's

I'm traveling with a service dog to begin with, I've been to multiple Wendy's establishments from here to Colorado, and each one has charged me $1.69 for individual patties (No seasoning for my dog) this location in lafayette west decided that I would have to buy a triple burger at $10.99; when I only wanted the patties. I asked to speak to a manager , the young girl who didn't know how to ring it up, claimed she was suddenly the manager... I expressed my confusion as all the other Wendy's were doing this and she said the owner will not allow it. I canceled my order. Greed has no place in feeding our families.

Was made to wait 22 minutes in the drive thru as the car 2 ahead of me sat there at the window. Instead of making them pull up, we waited on them to get their order. After they left, each car has their order ready. Cold and NASTY! WASTE OF $20

So..the service was great and the food was wondeful as always..But man these dang flys..it was hard to sit and eat our food in peace without almost fist fighting a couple flys to keep them off my wife and I and our food. Surely they could hang fly strips or something to help with the fly problem 🤔 😅 😕 lbvs bc who wants bothered with flying bugs when you're trying to eat ina restaurant 😉 🤔 😜

Just wanted a frosty but couldn't even order that. At least 4 associates saw me standing there and not one even said hello... seems like they need new associates that can handle more than one order at a time.

Biggie bag is $2 more at this location than I'm used to. Also would not allow a frosty instead of a drink. Not very busy, but to longer than expected. More workers than guests.

TERRIBLE LOCATION. Corrupt should investigate. We order for dine in, waited 25 minutes for our order of 3 large fries/ 1 Frosty/ 1 baconator meal. THEN told we couldnt eat inside because they were not allowing anyone to eat inside. Plus they messed up our order. no bacon on baconator and fries were soggy and cold. While my family was waiting for our food, a bus load of students came in and was told they would not serve them because the group was to large. When the teacher asked qhat the reason was the "manager" said use the drive thru. How is a BUS supposed to use the drive through? How is the drive thru able to support a order that size, when the dine in was not able to support it. PS there was atleast 20 cars lined up in the drive thru.

Employees lied to me saying you can't order 2 hamburger patties, they have to charge 9 dollars for the whole sandwich. Meanwhile I've stopped at 30 other Wendy's in Indiana and Illinois and its no problem and they only cost 1.50 a patty.

Kinda a long review but worth the read. I usually go to this wendy’s as it’s not far from my house, well tonight i saw my ex boyfriends mom is now a manager there. sure fine whatever, well apparently not! I ordered a vanilla oreo brownie frosty, also not my first time ordering this. We got out food and the manager (ex’s mom) asked if i wanted vanilla or chocolate as the vanilla frosty wasn’t ready yet and would take a few minutes, i said the vanilla and she closed the window. few min later she handed me the frosty and said in the most 15 year old girl voice ever “here you go! have a good night!” i said you too and drove off. as i was setting it down i realized there was no oreo and instead of brownie it was hot fudge and completely melted literally like milk. That’s when i realized she knew who i was and purposely made this wrong. Anyways we go to go inside and ask for a new one, and they had closed the lobby even though it said it was supposed to be closed at 10pm and it was only 9. So we got back in line and waited for about 10 min at least, got to the order thing and said “hey we ordered a oreo brownie frosty and there is no oreo in it” the man manager then literally laughed in our face and said “sorry i rang you in wrong, pull off to the side and we will make you a new one KEVIN” (aka the man version of karen so basically calling us a name for wanting the food we PAID for to be right) anyways we pulled away and went to another wendy’s because it wasn’t even worth fighting with grown adults over. The absolute unprofessionalism from those two MANAGERS is INSANE!! how do i know she didn’t spit in it? i wouldn’t be surprised based on the way that frosty looked. Anyways managers name is PATTI SPOOR! i wish i had gotten a picture of the frosty because it was absolutely atrocious. Two grown adult managers at least 20 years older than me being petty high schoolers! Their bosses will be hearing all of this aswell but i think google should know too! they just hire anyways at this wendy’s apparently!

good attitudes for staff, but pricing isn't on par with wendy's national prices. paid 6.99 + tax for a meal i regularly get for $4 + tax! the fries were refried and overly crunchy and burnt. if i'm paying a premium for the meal, id love some freshly made food. again the service was good.

Short staffed this morning, and that didn't stop the team from getting me my food on time! I got 2 burritos, an iced coffee, and some potatoes. First time trying Wendy's breakfast, and I'll be back!

Spent $31.00 on food and drinks. After sitting down to eat, my 13 year old son asked he could go to the counter and get a cup for water to chase his frosty. He was told no, store policy. I then went to the counter and was refused a cup for water from the fountain dispenser. I found it a terrible policy. Condiment counter only contained dispensable ketchup and lids and straws. It would appear that this franchisee group doesn't really uphold Wendy's high standards. Felt like we really inconvenienced them for asking for water. I will never patronize this Wendy's again. It is a bad representation of the brand.

That was some kind of experience. Holy Cow. Passing through Lafayette on our way to Chicago on a Saturday and decided to stop here for lunch. Hadn't had Wendy's in a while and it sounded pretty good. When we walked in the dining room was pretty well destroyed. Dirty tables, the drink station was wrecked, and a couple trash bins were pushing maximum density. We got in line to order and it then became apparent what the reason for the catastrophe in the dining room was. Not only did they only have one register open, but that cashier was also tasked with taking care of the dining room. He was also tasked with refilling drink cartridges in the drink machine. I actually felt sorry for this guy, because during a Saturday lunch he was taking care of everything in the front of the house while a not insignificant amount of staff roamed around in the back. During the entirety of our visit he was the only person to come out from behind the counter. My wife ordered a salad and I got my usual: A Single (no modifications) with fries and a drink. We were third in line to order. The poor guy on the register was pleasant, but you could also tell that he was being run ragged. Our food was delivered in about ten minutes and was delivered accurately. My burger was rather sloppily assembled, so I had to fix that before I could eat it. The fries were ok. Remember a few years ago when Wendy's said they improved their fries and that you'd like them more than McDonald's? Yea...not the case. To add insult to injury, as we sat eating our food a bus pulled in to the parking lot. Fortunately we were about done, but I started to feel even more sympathy for the young man on the register as he was alone, out front, doing the best he could.

I got chicken and fries to go and when I got my bag, my fries and my chicken were spilled in my bag. My chicken was warm and my fries were perfectly hot and my lemonade was very tasty. But their bathroom is toddler size. One of the stalls are very very tiny. Would not recommend going in that stall. The staff was very friendly. Overall it was an okay experience

Fast and efficient Wednesday morning service, wish the great drive-thru people were paid a living wage! I noticed inside was still close nearing nine but only wanted that new pumpkin spice cold brew which I learned to love the weekend before along with the pumpkin frosty. Had a quick conversation at the order till then even quicker first window to pickup, glad they do smartphone payments, I was off! This is now my favorite cold brew, rich, creamy, smooth, and full of autumn happiness taste bud trips. I wish they offered dairy free version but I do need to keep away from all the calories!

I generally don't review fast food places unless their exceptional or just totally horrible. This is the BEST Wendy's I've EVER been to. They were super kind and respectful. Our food came out fast and FRESH. Their fries were salted perfectly and my chicken sandwich SO hot and fresh. So good. We went 2.12.2023 at 2:30 pm. Everyone working at that time deserves a raise. Like. So for real.

It's 11:35pm & the store has no signage posted saying that they're closing early; however, the building is closed up & the drive thru is also closed. It seems they need to get their online hours changed as well.

Burgers are great, staff is helpful and nice, even though they're young. Rene is an amazing manager!

They take my money and they said they will refund the money because they put wrong order and it's been week and my money not refunded yet I wish Wendy's company look for this store they make the big company bad and This mistake of the manager distorts the image of the place

We stopped for a quick lunch. The computers were down so they were taking orders by hand. It was slow but all employees were doing their best and the attitudes were wonderful. They were patient with each other and getting it done as quickly as possible. Great job!

Props to this Wendy's. Dropped in on our road trip back to Chicago and the crew was hustling in keeping everyone fed while also being diligent with the cleanup in the dining room (due to the Coronavirus). Manager continually reminded the crew on the increased emphasis on hygiene.

Friendly service, clean dining room, and the food is everything Wendy's promises....but there was that little extra on this visit. My kid got sick in the car so we pulled over at this Wendy's to get cleaned up and take a break. Laura, the manager, and her team checked on us, provided extra towels to clean the car seat, and even gave us a little toy to cheer us up. It's this kind of sincere and genuine care from people like Laura that makes a minor mishap a positive experience. Thank you to Laura and her team for caring!

Rediculous wait....every order in front of us was wrong....then ours was. Dirty & GROSS

I, too, do not see why this Wendy's on Northgate Drive near Lafayette has received such poor overall ratings. Coming from the north, it's just a traffic-light left off I-65 and there's a large gas station (Phillips 66) across the street. The food was good -- my traveling companion and I each had a Jr. Bacon Cheeseburger and a chocolate Frosty, and we split an order of fries. Cheap and filling, and the place was clean and staff friendly. A good way to duck the relative hurly of West Lafayette a couple of exits to the south.

The young lady that takes orders through the drive through is so anxious to speak over the top of the customer, she misses crucial details about the order. Then, she acts indignant as hell when asked to correct the mistake. This isn't a one-off occurrence. I've actually made a game out of it. She's worked there for many months on the lunch shift. I keep coming back to see if she's still working there. I speak slowly and succinctly but nearly every time, she says, "Small, medium or large?" and totally misses details of my order. She has about a 50/50 track record of getting my order correct. #totalfail

We pulled off the highway because the rain was so bad we couldn't see to drive. We decided to go to Wendy's and go through the drive thru. We parked our car and ate in the parking lot because it was raining so hard that we would get drenched if we left the car. We sat in the car for about 15-20 min for the rain to stop until an employee came up to us and told us we had to leave. We have been traveling from out of state and I just think that was extremely uncalled for as we were just waiting for the rain to pass by. We had purchased $10-$15 in food prior, we weren't loitering.

Place was clean and service was great. I don't understand why this place has so few stars, but it exceeded all of my expectations when I was looking for a place to stop while my boyfriend and I were driving cross-country. Would definitely come here again if I was in the area and craving some Wendy's!

Worst Wendy's ever! You'll wish you went to McDonalds. I don't know what was wrong with my food, but it was not good. I only ate half of my chicken sandwich. Service was chaotic with employees bickering with one another. Both ketchup dispensers were empty. Employees were bagging food on the front counter and unwrapping sandwiches at the front counter to see what was bagged and what was not. I'm pretty sure that's not supposed to happen.

It'd take a lot for me to want to bother to review a fast food restaurant. This was literally the worst quality of food I've ever had. The two junior bacon cheeseburgers I ordered around 7PM tasted like they were days old. Imagine getting fast food for lunch and then reheating it in the microwave for dinner - It would taste better than the sandwiches I received. They tasted very old and nasty. I've never had a fast food sandwich taste this bad before. I would suggest not serving old food. Or, if this was "fresh" food, I'd implement some sort of quality control because this can't be up to par with Wendy's.