Wendy's

My experience at Wendy's was delightful! I ordered the meal deal, which included a delicious double cheeseburger, crispy fries, savory chicken nuggets, and a refreshing Dr. Pepper. The double cheeseburger was a highlight, perfectly cooked with a satisfying combination of flavors. The fries were crispy and the chicken nuggets had just the right amount of crunch. The addition of Dr. Pepper completed the meal beautifully. The service was prompt, and the food quality exceeded my expectations. Wendy's meal deal is a tasty and satisfying choice for fast-food enthusiasts!

This was the most comical fast food experience of my life. I cannot adequately describe how bad it was and how incompetent this place is. Despite paying for my order at a kiosk, I nearly walked out before receiving my food. When I finally got my order after 30 minutes, the burgers were cold and another item was incorrect. The entire system of operation is flawed and they don't even have a drive-thru to worry about! If I had a vote, I would recommend shutting this place down immediately.

Staff was great, food was fast and fresh! The only Wendy's in Boston worth eating at! Don't go to American Legion Highway!

Absolutely appalling service. On Jun18, I ordered at the kiosk and waited patiently, only to have my order disappear from the screen after I stepped aside briefly to take an urgent phone call. When I asked the staff about it, one employee—a woman wearing glasses with a rude and dismissive attitude—responded with irritation instead of any basic courtesy. She said, “We called you three times,” then tossed the food at me with zero apology or professionalism. This kind of behavior is completely unacceptable. If Wendy’s allows employees like this to represent the brand, it speaks volumes about their standards. This staff member clearly has no place working in customer service. Management should seriously evaluate whether she belongs on the team. Avoid this location unless you want to be treated with disrespect after paying for your food.

I have no idea why it took over half an hour to get my food. Others came in and ordered and were served while I waited. I tried to order on the app but it didn't actually place the order until I was at the store, which made the wait time even longer. Food was okay, as expected, but it might have arrived faster if I'd door dashed.

Busy busy busy, all the grub hub delivery drivers swarm the counter all over each other, basically trying to shove their phones into the employees' faces. It's a wild place. And food was cold though it just came out "fresh"

First time here from Vermont. Don't usually do this but Cassandra is amazing. She helped me with directions and even remembered me days later lol. Food was amazing but her service was better. If you randomly see this Thank you for your help.

One of those QSRs that operates in this area. Wendy’s is famous for its burgers and stuffed potatoes. It’s a nice outlet with ample seating space. The assistants are friendly and the prices are great value for the meal. Being located at a busy intersection this place seems to be very popular. You’ll see a huge college crowd as it’s in the vicinity of Berklee college.

What a nice, surprising find! Ever since the one in Central Square, Cambridge closed a few years ago, I didn't think there was another one nearby. Although it is a bit a hike from Kendall Square, it's doable if you have the time. This one is quite clean and the staff is professional and quite friendly and it's a pretty good location along Massachusetts Avenue (next to Guitar Center). Parking around here is a nightmare, however; not a problem if you work nearby, but it could be problem if you want to come here froma corss the river in Cambridge.. I ordered the #2 Combo, Double Cheeseburger with only lettuce and pickles with a large coke and large fries. The order came up in about 3 or 4 minutes. The burger was the usual deliciousness; the fries, unfortunately, were not the usual crisp, golden brown ones I usually get at Wendy's. These were hot but very soggy and greasy, not the usual quality I'm accustomed to from Wendy's. Otherwise, a great location with great personnel.

I ordered DoorDash Monday night for myself and my son to be delivered to Boston Childrens, where he was inpatient in ICU. 3 of the 5 items I ordered and paid for were missing, including the Ravens Blood Frosty for my son. And the fries were inedible because the soda was tipped over on them. I couldn't go back to my son's ICU room empty handed so I begged for a redelivery which DoorDash refused to do. I contacted the DoorDash driver who said it's not his problem. I called DoorDash who said it's not their problem and for me to contact Wendy's. I called corporate Wendy's and they said it's not their problem and referred me back to DoorDash. You stole my money and devastated my 11 year old son in ICU who could only eat soft foods. I will never do business with either Wendy's or DoorDash again. My son has a rare disease and his life is hard enough. I don't need you A-holes making it worse.

Incredibly rude slow employees. Our order was listed as "ready ". Items came out one at a time and not ready as marked. When I asked for the rest of our food, dude rolled eyes and the other one dipped his head to laugh. Super rude.

I'm not super big on Wendy's, or fast food in general, but this location has extremely friendly and diligent staff that are ready to feed a plethora of hungry customers around lunch time. I was super hungry and on a time crunch, so I resorted to checking out Wendy's. I ordered a chicken sandwich and small fries with a side of ghost pepper sauce, and was pleasantly surprised. Everything is as fresh as can be for a fast food, and the staff was so friendly! My order was mistakenly taken while I was in the restroom, and the staff was apologetic and ready to remake it as fast as possible. The food was very tasty. I will be back when I have another fast food craving in Boston.

Good prices, super friendly staff, and recently renovated space makes us a winner of a Wendy's

I stand by the fact that Wendy's is the best fast food chain. I came here on a weekday night. Wait was a bit long, but food was pretty good.

Guy at the counter could give less of a about anyone who comes in. Most unhelpful employee I've ever seen. Just quit at that point bro.

This used to be the best Wendys and it stil is but not as good as it used to be. I love the chili and the burgers from here.

Rude staff, refuse to grant access to restrooms. This is bordering on illegal practice for a restaurant. Will avoid from now on.

Worst Wendy's I have ever been to. So insanely slow, extremely disorganized, and the hours are horrible and change constantly. What Wendy's closes at 7pm?

I've been going to this Wendy's for years and have generally been happy with it, but recently my $12 bag of food was so pathetic, it made me sad. The spicy chicken sandwich was flattened to maybe an inch. The chicken was barely there. I ordered cheese on it but didn't get it. The lettuce didn't even cover the bun area. It was dry. I ordered a large meal but got a small fry and they were soggy and chewy like stale fries. I replaced the drink with a frosty and got a tiny weird plastic cup for the frosty that I'd never seen before. This was such a sad way to save money, it was barely even a meal. Training the staff might help, paying them better too. If fast food is going to cost this much, it should at least try to maintain some quality.

I asked about an allergy and the manager said he didn't know anything about the allergies there and told me to look at the allergy board. I dont know how youre a manager and dont know how to handle allergies. He literally told me i dont know and go check the board. That got me so annoyed but i was just trying to get some food quickly but its one thing to nit be sure and say we have the board. But he litterally looked like he didn't want to help and that rubbed me the wrong way and he just told me to go check it. I dont know what kind of person would make someone like that a manager of anything. He look like he What a joke.

Best Wendys Ever! Not only the food but the people are so great!! The hot honey chicken should not be limited edition...

Clean store and good location, but the cashier taking my order discreetly tried to sell me a Frostie voucher for a dollar then guilt tripped me for saying no. Then taunted me for not knowing if I needed a receipt or not. #6 sandwich was strangely thin compared to other locations.

This has got to be the slowest fast food Wendy's ever. EVERYtime!!! You can, go to work, make and have a baby, knit a sweater and your meal still won't be ready!

Don't bother with this place!!! I ordered over Uber rays for these Mensa candidates to give my Uber driver the wrong order! This place can't handle giving the right meal to the driver what an absolute joke. Do t understand why this Wendy's was the one for Uber eats when there were literally 5 closer to me than this one. Definitely stay clear of these jokers!

Had a very bad experience on Sunday night at this particular Wendy's. My friends and I went in right before they closed and patiently waited in line for 20 minutes. Once we got to the register they said that the kitchen was closed and no longer serving food. Meanwhile they had 6 people waiting next to us who have already ordered to receive their food. We asked to speak to the manager who was behind the counter serving others, but he was not willing to give us the time of day. Everyone waiting to receive their food was telling the manager that we have been waiting in line for 20 minutes but the manager did not want to listen. I go to this specific location all the time and this was the worst experince I have had thus far. It was disappointing.

Some times the moon is full. It shines brightly in the night sky. You convulse to fight the changes creeping through your body. Eventually the animalistic urges become too much, and you howl into the darkness, "I WANT A DANG BURGER!" Health concerns be damned, the only thing to satisfy this craving is beef on cheese on beef on cheese. Then maybe some more beef on cheese. The major burger chains are surprisingly hard to find in Boston. In places like NYC they are visible from nearly every corner but Boston sports exactly three Wendys within city limits. Unless you live, or work downtown going to Wendys is an special occasion for you to sink your fangs into. I have had some bad burgers at Wendys before. The beef fell apart when I picked up the burger, there was not enough cheese, or the buns could not keep the whole thing under control. The beef oils will typically seep out all over your claws as you gnash into it, but Wendys remains the gold standard of fast food burgers for this wolfish hunger. The American cheese is always included, unlike Burger King, and they use one strip per beef patty, unlike McDonalds. It is gooey, delicious, and able to transform me back from a ravenously hungry beast into my normal, mild mannered self. Werewolf puns aside, this location also recently installed a large screen television. It is neither good nor bad, but it seemed off to show sporting events at a fast food joint. I am sure that some patrons enjoy it though, so keep on finding ways to please, Wendys.

I don't expect much from fast food but both times I've ordered via Uber Eats from this location it's been wrong or inconvenient. The first time I order, they didn't provide a straw or napkins for my drink and the second time the sandwich was made wrong and they didn't provide condiments. It's not rocket science. I have worked on fast food. It's really simple. Literally read the receipt.

As a rule, I'm not a fan of fast food, and as such I'm pretty embarrassed to write this review. I'd put a paper bag over my head, but ya still got my name. This review is not a kudo to this particular location, but rather to the most amazing applewood smoked bacon you can find on a sandwich for under $5. Who would've guessed that sticking an apple tree up a pig's ass would produce something so delicious. And Wendy's, of all places, does this so right... never would have thought it. Let me just say, it you have not tried this bacon, DO IT! You will be forever hooked. On second thought, its not too healthy, so DO IT INFREQUENTLY! You know, everything in moderation. :) They offer all their sandwiches as a singe (1 patty), double, or triple. I like to think of the latter 2 as unnecessary and the most latter as a sure-fire way in induce the scourge known as the itis. So get the single and go home happy.

Generally speaking, I am not the biggest fan of Wendy's...especially not since they changed their super crispy tasty fries to the hand cut sea-salt nastiness. I like that they have an affordable options menu, but be cautious that the jr in the jr cheeseburger deluxe does mean it is super tiny. Service in this particular location is spotty - sometimes they have the food super quick & sometimes you have to wait for half a dozen people to be served before you get your 5 chicken nuggets.

If it were possible I would give this place 0 stars!!! I ordered tonight online at 6:50 PM, I arrived at the Restaurant at 7:04 PM, and I checked in with them online by hitting the "I'm here" button on my phone. I was completely ignored from the time that I walked into the Restaurant, and I'm very hard to ignore. I stand 6 feet 7 inches tall and I weigh over 300 pounds, so I kind of stand out in a crowd!!! Yet apparently the staff at Wendy's never or couldn't or didn't want to notice me. I stood there until 7:45 PM and by then I figured that I'd had enough disrespect for one evening!!! At this time at least 4 delivery drivers had come in and picked up their orders and at least 5 other groups of people had placed their order in the Restaurant long after I'd placed my online order, yet they all still got their food!!! I never got mine!!! I went to the pick up area at least 3 times to check on the status of my order, twice I was totally ignored and the last time I was told that we were in a pandemic and that I would have to be patient, wow!!! Thank you very much Captain Obvious!!! Needless to say I never got my food, and I will NEVER, EVER go back to that Wendys on Mass. Ave again!!! And since I work right down the street, I'm going to tell all of my co-workers to avoid this place like the plague!!!! Thank you Wendy's for an AWFUL EXPERIENCE!!!!! My Doctor told me that I should start eating better, and I'm going to start that right now!!! By cutting the Wendy's on Mass. Ave. out of my life entirely!!!!!

Ordered take-out from here through GH and was pleasantly pleased. Had a triple with cheese and bacon along with a biggie fries. The food was delicious and the fries were decent....they gave me too many "ends". I prefer the long wider fries. But, overall I was pleased.

Definitely my favorite Wendy's in Boston. The beef is never frozen, so it tastes so damn good. I also like the change machine thing where the coins automatically are dispensed through a chute attached to the register directly to the customer. Other places do this now, but I think Wendy's did it first and that makes them innovators. Sometimes it gets really busy and I have to wait longer to get my food which sucks. But it also makes it taste better. Big salute to Dave, R.I.P.

Appearance/ looks: 8.6 Service: 6.7 Food: 7.5 This earns my seal of approval for the best Wendy's in Boston, with a second floor that complements its welcoming first floor.

If Samuel L. Jackson was a spokesperson for Wendy's, he would say that they make a might fine tasty burger. With a emphatic DAMN! to go with it. Any branch you go to always has plenty of good seating. There are two in downtown crossing that have good seating too.

Basic fast food there fries are nasty now though always soggy blah ... Their food size has cut way down over the past year . This place is always packed too but I live close by so yea i will prob return lol

This wendys had some of the best service I've had. The spicy chicken nuggets who hot, fresh out of the oven. They were also spicy which is a rarity for fast food places. Moving on to the sandwiches, the crispy chicken sandwich was to die for. The hot patty exploded with flavor accompanied by the fresh lettuce on top. I even got a free drink with it. Over all great experience for a fast dining meal.