West Bay Club

We just spent a week at the West Bay Club in Turks and Caicos. 5 stars all around! The hotel was immaculate, the beach was pristine and the staff was so professional and caring! While there we ate dinner at Two West on several nights. The food was fantastic! My wife and I are both fish lovers so we had Conch, Salmon, Red Snapper, Lobster, Crab Cake among other things. Our daughter had Pastas, Chicken and fries and different pizzas. Everything was so delicious! The only thing that wasn’t to our liking was the dessert of New York Cheesecake. The cake did not have the flavor or texture profile we are used to. Maybe the fact that we are from NY we were a little biased? The manager was very nice and did not charge us and additionally brought out chocolate ice cream on the house! Our entire visit was relaxing, fun, we were treated so well, I highly recommend!

Wonderful stay in a 1 bedroom suite for 4 nights. The room was nicely decorated, clean with beautiful views of both the pool area & the ocean. Best part though was the staff - Irene at the beach bar made the best pina colada & greeted us every day with warmth & genuine kindness. Justin & Chris also worked hard getting our party of 10 together on the beach. They made us feel at home every time we saw them. The staff during breakfast were also very helpful. We look forward to retuning to bask in the amazing turquoise ocean & see the friendly faces who made our first time at Turks & Cacois so memorable.

The grounds left a lot to be desired. It looked very unkept. There was debris left around the perimeter that it looked like someone could remove. The room was small and I wish we had upgraded. The beach was phenomenal and we loved having a chair and umbrella waiting for us. The was not much planned activity at this hotel and we along with many other guest enjoyed music and the Pink Bar and firepit next door. We also ate at the next doors restaurants several times. They had planned meals and events. The seemed to provide a little bit more reason to stay put each evening. The rooms were clean and most needs provided for. There was a good omelet each morning. We got a car rental and traveled the island.

From the moment we walked into West Bay Club and were warmly greeted by Giovanni we felt the stress melt away as we sipped our complimentary rum punch! I was so pleased with the Grace Bay resorts service and property from|The beginning. |The Good: |The property is beautifully landscaped with quiet little nooks to relax and rejuvenate. Every part of it was clean and well taken care of. I never saw a mess of towels or unkept pool or beach chairs or any trash as everything was promptly cleaned. The pool and beach attendants do a phenomenal job. |The room (201) we received was super clean, beautifully decorated and had a lovely view of the ocean to wake up to. The room had every convenience and amenity we needed. Full service kitchen, with all major appliances and washer dryer included. |Bathrooms large and well appointed. Luxury L’Occitane bath products. Bath robes provided. There was also a safe. Water pressure was excellent and so was the AC which you can control. Housekeeping everyday. |We were very touched by the welcome note for our anniversary and wonderful souvenir water bottles ( that can be filled with cold water on the property) and the beach bag per room which we were all fighting over. The little details go a long way in being made to feel welcome. There were always 4 complimentary still water cans in the fridge as well to be had. |We were so comfortable in the plush beds which were nicely made up with high quality bedding. |This room was very convenient to the parking lot , pool, beach and breakfast all within minutes away. |The hearty morning breakfast is plentiful with eggs made to order, cold and hot items, fresh made lattes and pastries - we wanted for nothing and this held us over till late lunch. The food was tasty and served in a clean indoor space often monitored by staff refilling and cleaning. I appreciated small lemons being burned in a candle holder contraption. to ward off flies. |The breakfast tables are set up around the trees near the pool which is pretty. |The beach area is just breathtaking and it is definitely quieter than grace bay beach proper but the water is just the same. |Beach attendant Chris is friendly super efficient and has a hard job in the hot sun , managing the beach area very well. |Drinks on the beach were made very well with a good amount of alcohol by a friendly cute Phillipino girl( sorry i didn’t get the name!) there is a beachside cafe for lunch. Pricing is very reasonable and therefore we made use of it more. |The pool is not huge but very pretty with lush trees surrounding and pretty white loungers. It is open till 10 pm - a very generous time. |Parking is gated and very safe with a code to get into. The property felt very safe even at night. |EVERY member of the staff even in passing was polite and courteous and genuinely all asked if we were ok and having a good time, even the housekeeping staff. That shows great customer service training on every level. |There are lifts to the higher levels. |The attention to details and the amazing staff is where West Bay stands out among others. It is an aesthetically pleasing, relaxing quiet hotel that we would love to come back to. It did feel like Luxury. |The location is further away from|The crowds and you feel you have this world famous beach all to yourself at West Bay Club. The Wymara is next door and honestly the feel of WBC is much better, but visiting the pink bar or having meals there is an option. |There are complimentary bikes and non motorized beach equipment. ||The mediocre ( nitpicking here!)|The property could do with more lighting at night on the path to the beach. |More seating at the lobby area|And perhaps a little bit more mosquito control. |We would like to Thank Giovanni, Roshana, Chris at the beach, pool attendant, and delightful bar girl on the beach for making our stay extra pleasant.

The beauty of Grace Bay was breathtaking and our stay at West Bay Club made it extra special. Our trip was one of the most relaxing vacations we’ve ever had. The service was exceptional. The staff was warm, friendly, attentive, and thoughtful. We were impressed by their hospitality, especially Irene, Chris, and Justin. Thank you for the memories made there. We hope to return very soon!

This resort is fabulous! Our condo was decorated very nicely with a fabulous view from the balcony. Everything was very clean and all the employees very professional and courteous. Abigail was an EXCEPTION; she was the most pleasant person to be around and very knowledgeable about the island. She gave us a lot of suggestions on what to do and where to eat. West Bay Club needs to clone her…from her sweet smile to her love to work❤️❤️❤️ Abigail is an outstanding, superstar, and GREAT person that we would have taken home with us!!!

From the moment we arrived at West Bay Club, we were welcomed with exceptional customer service that made our vacation truly memorable. The staff went above and beyond to ensure we felt at home, greeting us with warm smiles a drink and helpful information about the resort and the surrounding area. The grounds and beach are absolutely stunning, with beautifully maintained gardens and a picturesque pool area that provided the perfect backdrop for relaxation. I loved the thoughtful decor, including vibrant plants and even a few friendly cats roaming freely, adding to the charming atmosphere. The all-you-can-eat breakfast was a delightful start to each day, offering a variety of tasty options that fueled our adventures. Our room was clean and comfortable, though it didn’t blow me away; it was more than adequate for our needs. We did encounter a minor hiccup on our first day while waiting for our room to be ready. We decided to grab lunch at the restaurant, but the wait staff was unfortunately not very attentive, and I had to wait quite a while for my meal and drinks. It was especially frustrating sitting by the beach in the heat without even being offered water. However, when we brought this to the attention of the front desk, they responded with sincere apologies and generously offered us a complimentary lunch, which we truly appreciated. Overall, West Bay Club is a lovely, intimate resort that stands out among other high-priced options in Turks and Caicos. While prices can be on the higher side in the area, the combination of beautiful surroundings, friendly staff, and a commitment to guest satisfaction makes it a worthwhile choice for anyone looking to enjoy the paradise that is Turks and Caicos. I’d love to return!

The entire staff were incredibly welcoming & made us feel at home. Roshana was so helpful our entire stay and ensured that we had the best trip possible, despite some airline hiccups. The resort is beautiful, well kept, and just the right place to relax while taking in breathtaking beaches. We will be back!!!