Renee A.
Google
Our stay at West Bay club was a 3/5 stars for the following reasons:
Cons:
1.No security at gate
2.Staff wasn’t good at greeting us except for arrival and breakfast
3.Staff was always on their phones
4.Other than laying our towel on beach/pool chair no one came by to ask if we needed anything or wanted a drink or food from beach bar/grill.
5.Poor snorkeling equipment (so bring your own unless you want to be extremely disappointed).
6.No room upgrade despite asking given they were only at about 25-35% capacity. (I’ll mention the importance of this down below)
7. We never ate lunch or dinner at the club so I cant speak to that however we did try dessert which was extremely expensive compared to much higher quality next door (Paid $15 for 1 scoop of ice cream, I’ll explain this further down below too).
Pros:
1.Complementary non insulated water bottles and hotel bag (Wymara’s was WAY NICER from what we saw and didnt smell)
2.Great room maid service
3.Double entry doorway to our room (basically door into a shared foyer with another entry into a separate room to left and one to right)
4.On the Beach which also has a shower rinse off station
5.Nice soaking pool (5ft deep give or take)
6.Delicious complimentary breakfast (Scrambled eggs, bacon, sausage, potato wedges, pancakes/French toast, grits, fruit, baked goods, and breads of all kinds).
If you’re reading this and wondering a couple things mentioned above I would like to go into detail a little further. Upon planning our vacation, we were between West Bay Club and Wymara right next door (which you can walk to from the beach <2min walk). I mention this because we wish we chose Wymara!! Wymara is a 5 star resort and West Bay Club is considered 4 stars which we like to disagree as it felt 3 star.
Wymara’s Pros:
1.Gated access
2.Friendly staff who constantly greeted us even though we weren’t their guests we were able to use their amenities: (x3 restaurants: Indigo, blue water bistro, and pink bar, plus a small convenience store).
3.No staff was allowed to be on their cell phones!
4.Witnessed staff serving drinks to people on beach and food delivery.
5.So many food options at all places that was delicious and was never disappointed. Food was delicious made by Chef Andrew who owns a few other restaurants at Turks including Land and Sea apparently. (((Ice cream $7)))
6.Met two different couples who booked the basic room at Wymara whose rooms were upgraded without question or being asked due to their low occupancy during hurricane season.
7. Jacuzzi!!
Wymara Cons (as an outsider and not an actual guest):
1.No soaking pool just a shallow pool and not very deep but still nice
2.Dishes were expensive $28 for a small pizza, $20 on average for any cocktail except beer which was $8. We paid on average $100 for lunch maybe a bit more for dinner at the Pink Bar which included no appetizers, x2 meals and no alcohol but again ice cream was only $7 here!! This is to be expected and something we were prepared for so maybe not a true con
I presonally would 100% say pay a little extra $ to stay at Wymara knowing your service is top notch, your room could get upgraded to a beauty, food is delicious and staff care about your happiness versus staying at the West Bay Club who honestly didn’t seem to give a damn about what you thought or going above and beyond to make your experience memorable. To be honest, they could learn a lot about how Wymara runs things and maybe just maybe their customers would 100% want to return. In addition, we did x3 excursions all with ISLAND ADVENTURES (highly recommend them) booked them all through Trip Advisor 5 stars. Recommend tours were: (mangrove kayak, half day shipwreck tour adults only). Recommend reservations at Marine Room, you’ll spend around $250 tip included for x2 adults which included dinner, dessert, and x2 alcoholic drinks (both had the filet with peppercorn sauce it was delicious as well as the best expresso martini we’ve ever had and we’ve tried A LOT!). Since both hotels are right next to each other, both had great sunsets!
