Allison M.
Yelp
I'm going to take into account that my son and I were here the day after Thanksgiving, so I'm allowing a small grace. of time for people to recover from the holiday the day before. However, I draw the line at really bad service. My 19-year-old son and I were out for the day in Litchfield County and decided to have lunch at this popular Restaurant. When we arrived, the matre'd very friendly, told some fun stories, and wished us a good lunch, and a good day. Server came over about a minute later to bring us water, and then another minute later, came back to take our order. From the time we placed our order to the time we received our order, we were ignored. Nobody came around to offer us additional water, nobody came around to see how we were doing. Other tables were being treated as though they were royalty; however, my son and I, who were very well dressed, well groomed, and not making a scene were completely ignored. Server came by with our food, not our original waiter, and he placed our plates down and left. Didn't wish us a good meal, or anything, didn't ask if we needed more water, didn't even say one word.
The food was good, my son had a bacon & egg, Angus beef burger, I had a chicken and cheddar cheese sandwich. Both came with a side of fries which were delicious. That's where it ended. We finished our meal within 10 minutes and still nobody came by to check on us. Four times I tried to catch the eye of the server, who was passing out beverages to other tables, and was promptly ignored. I finally flagged one down to ask for more water and the check. He didn't acknowledge our request but we got more water because somebody came by with water, but didn't ask if we needed anything else and the check was slapped down, and yes, I mean slapped down on the table. I paid the bill, but decided there was no gratuity for this restaurant. So for the food I will give 4/5 stars. Ambience 4/5 stars as the location was very nice and clean, and was already set up for the holiday season. But as far as service, I'm giving it 0/5. I don't write notes on the check, but I put a big zero with a line through it on the tip line and wrote down "very rude service" which is why I did not leave a tip. The last time I did that was 15 years ago when I had exceptionally bad service at a chain restaurant. Again, I know it was a day after a major holiday, but a thank you from someone who is working at a restaurant would have gone very far. Checking on us to see how we were doing would go very far. I shouldn't have to flag down a server for 10 minutes to get a glass of water.