West Village Veterinary Hospital

We have always had excellent service at WVVH - the vets are all so compassionate, as are the rest of the staff. It doesn't matter what we come in for. Additionally, they actually charge on par / less than many other vets that we've taken Lumi to. Our little girl is so well taken care of here and we continue to come back even after moving to Brooklyn. Huge thank you to Dr. Gi and Dr. Denton and the rest of the team for always being so good with Lumi!

WVVH is great. Professional, clean, thorough, compassionate, very convenient, reasonably priced and communicative. We look forward to bringing Shakes the Cat to WVVH whenever hes under the weather! Meds are pricey but this is a vet industry pharma thing, not their fault.

Took our 8 1/2 year-old former feral, toothless cat to urgent care. The doctor didn’t find anything in her physical exam. She told us the alternatives for testing him. When we asked her what she would do and she recommended blood tests to see if she could rule out diagnoses. We agreed and within 15 months minutes she was back with the results. The tests were normal, so she suggested two treatments, which were administered immediately. We brought him home, and that evening, we got a call from one of the vet techs to find out how he was doing. Our dealings with West Village have generally been very good. This time was no different. From the receptionists through the vet techs to the vet herself, we felt well taken care of. As for the cat, he’s back to his old self, which means he’s into everything (more than most cats; and we have had a lot of cats), and chasing his buddy (we have 5 cats; one of them is his usual playmate) around the apartment. Thank you, Dr. Hildebrand and the rest of the crew!

Dr. Denton is so incredible. I brought in my yorkie for his cough and I was scared because he hadn’t been checked in a while, didn’t have any paperwork anymore, is TERRIFIED of vets, and I had no idea what was going on with him. Really not great, but Dr. Denton took the time to thoroughly check (even double check) everything possible, go through every option, and explain literally everything to me so clearly without me even having to ask. Honestly I wish MY doctor was more like that. You can tell everyone here really cares about you and your dog and is really there to help. Even the Vet tech? Assistant? (Sorry I am uneducated) and the reception was super sweet. They also gave me a paper explaining everything they found in the visit. Just an awesome place super clean and calm, not anything like the scary waiting rooms with 10 yelping dogs I’m used to. Instead they have a coffee machine :) Go here, I hope the entire staff wins the lottery, vets deserve so much in life, etc

Loved everyone! The doctor and staff were absolutely fantastic with my extra large dogs. Could not ask for better animal care delivered so nicely to owners and animals. Cannot say enough nice things about the care for animals and their humans!

Came in frantic Sunday afternoon after my 7 month old puppy ate a pair of my underwear. Dr Hart saw me right away, went through prices and options swiftly and prioritized my dog over paperwork. Because of them, we were able to quickly get the unmentionables removed and he back to normal in under 45 minutes. So professional, kind and understanding.

Everything is straightforward and they are kind to my dogs. Feels like an old school vet which is a great thing, not like they are overselling me on anything I dont need for my dogs.

Made a last minute appointment, everyone was so nice and accommodating in the office, Marissa at the front desk, the assistant John and Dr G. They made my dog feel so comfortable and calmed his nerves right away. Excellent staff, thank you

Super care given to my senior kitty. Honest about costs upfront. Follow up with care.

Dr. Hildebrand showed extraordinary care and compassion during one of the hardest moments of my life. She treated my beloved cat and me with such kindness and respect, making sure we both felt comforted and understood. Her empathy and professionalism made all the difference, and I'm so grateful for her support.

Best neighborhood vet clinic! Ease in making appointments, excellent care, knowledgeable and record retention accurate.

This is the place to bring your pets. I called first and expressed my concerns of my dog. I was immediately accommodated. Front desk staff are caring and compassionate. Dr. Gi is amazing. She took care of Mia, gentle and kind. I knew my little girl was in good hands! Thank you, Dr. Gi and staff.

Dr. Lee to the rescue AGAIN. After a weekend of really scary stomach issues, three ER visits later - my Chihuahua got an emergency appointment with Dr. Lee. I knew that once we saw Dr. Lee things would be under control. This woman is beyond any measure of professional, brilliant, humble, caring...I could continue. She assessed the situation, took some tests, added some meds, food, and managed to convince an ultrasound tech to fit Coco in the same day. 24 hrs later Coco is eating, not having any painful issues or accidents - she's 100% better. I cannot say enough about how wonderful Dr. Lee is! The staff at Tribeca/Soho and West Village are polite, welcoming, efficient and professional. Been a client of this practice since 1993. Solid.

Really great team of people that care a lot about their patients, very attentive and kind overall!

Vet - I've had a great experience with the Vet and overall staff is very nice/helpful. I would recommend the Vet here and his primary vet at Tribeca Soho Animal Hospital. BE WARNED - there is a staff member who shaves the dogs before ultrasounds or surgeries named Gracie. My 11.5lb puppy went in for an ultrasound due to digestive problems and was returned to me with multiple cuts and razor burn from being shaved carelessly by this woman. Please see images below. She even cut his private area. Ask that your pet is not seen by this woman as she clearly does not care about animals. Her excuse was that "his skin was thin"...so upsetting to imagine my puppy going through this.

They are very nice there and very patient ! My cat has no insurance and the doctor is very considerate ! I went to emergency last Sunday and worried about the bill and it turned out to be reasonable ! And thanks the doctor there

I cannot emphasize enough how positive my experiences have been at WVVH. I am a veterinarian myself, and I continue to take my cat here. He has received dental extractions, vaccines, radiographs and ultrasounds -- all with excellent outcomes. Most recently, he was vomiting non-stop, and Dr. Hildenbrand was able to perform initial diagnostics and stabilization, coordinate a much needed ultrasound with their internist Dr. Im, and eventually facilitate transfer to a specialty center. Luckily, my cat did very well and is back home being his happy healthy self. I'm beyond grateful to the amazing team for the amazing care he received.

Generally average service when I'd been going here before Covid, since then you're not allowed to go into the practice with your pets. It didn't bother me initially but when my dog was due for a T-4 refill I was told he needed an appointment (that I can't even attend) so I ended up just ordering his standard T-4 dose online since it is widely available without a prescription in both liquid and capsule form. This review specifically is in regards to my experience today. I got a call this morning that my dog is due for vaccines, but the facility is still only allowing staff in the building. Now that Covid vaccines are available I'm hard pressed to trust a doctor to administer pet vaccines who doesn't even believe in the efficacy of human vaccines. Seems a bit counterintuitive, right? Haha

I am trying to warn others that money - above care - is your priority. As evidenced by the uncaring/hurtful process my poor dog had to go through. There is nothing to handle "privately" or "professionally" any more, you had your chance there and then and you blew it. You continue to insist that your processes have not changed and that somehow this makes it ok that my dog would wait for 2 hours scared as he is old and blind and in poor health. No, It is not ok now, it was not ok then. Or that it makes it ok for you to upfront ask that I give you complete discretion to sedate my dog when the exam he is in for is to determine whether sedation is safe for him? It is NOT ok. This is awful. This only makes my point clearer, you do care about your revenue maximizing processes more than you care about the welfare of the animals people would foolishly put under your care. (And please: 1. Stop these fake/vacuous apologies, they are pretty pathetic; 2. Stop bringing Dr McLaughlin and Dr Lee from different veterinary offices, they have nothing to do with this and are caring individuals. Own your mistakes).

So I made an appointment for the first time this week it was an emergency for me as my cat Lulu hadn't improved since I ended up at a 24 hour vets, they kindly fitted me in, did a lot of tests and basically Lulu was in a bad way, her results were terrible, I put her to sleep that morning which was heartbreaking but I want to say I've never dealt with more kind and compassionate people who gave me the time to decide what was best for her, the vet dr smith gave me his honest opinion on her outcome, I just received in the post a beautiful hand written card saying how sorry they were for my loss, I couldn't recommend them more,, I have another cat at home and wouldn't hesitate to take him there,

Customer care. What your receptionist/phone answerer should have been trained to do, was get a nurse or vet to take the call. THAT IS THE APPROPRIATE PROTOCOL. My cat would have DIED before I could get her to a hospital in NYC traffic. My own common sense told me that. (And please do not tell me what's legal. Just don't go there.) My diabetic cat was having a classic hypoglycemic event, research revealed. A nurse or vet could've quickly told me what internet GOOGLE vet sites told me, which was to rub syrup or honey on the gumbs to get glucose into the cat immediately. My furry one perked up within minutes after I got the small amount of honey into her. And yes, the bloodwork was almost $400. The insulin prescribed was $350 (plus there are refills needed, also $350 each) and the special food will amount to a few hundred. Just Train your receptionist T---

We've been taking our pets to West Village since they opened. We live right across the street and it couldn't be easier. The service we received today, in view of everything, was exemplary. One of our cats has been sick for a while. Given COVID, we were trying, rather unsuccessfully, to treat him at home. When that broke down, we made an appointment. Unfortunately, the vet had a personal issue, and she had to cancel. They called us, but we missed the message. So we showed up, with no appointment, and a very sick cat. How they squeezed us in, I don't know, but they did. The prognosis when we got there was NOT good. An hour later and things are much better. Kitty is responsive, looks better, and we have a treatment plan. WHO DOES THAT? These folks do. Thank you Dr. Hildenbrand

Do not tell anyone at this practice that you have a mental illness. They will change their tune on you real fast. I used to love these people so much. Now they dismiss whatever I say. I will be taking my epileptic dog elsewhere from now on. Update: The response below is a lie. This practice has yet to take responsibility for their actions. I don't need an apology for my feelings.

We recently adopted a dog and this was our first experience with vets. So far we are happy. Staff was friendly and appointments are kept promptly. Dr. O'Byrne is incredibly caring, friendly, and professional. She listens, consults, and follows up. Prices are what you'd expect for the West Village. It's a good bet that we'll make this our go-to vet hospital for the pooch.

I can't say enough about this practice. I've had many dogs throughout the years and experienced some awful veterinarians who either had big egos or who were always finding ways to pad the bill. While vet care certainly isn't cheap, especially in Manhattan, I've found W Village to be very upfront about potential costs and never try to guilt me into shelling out a lot of $. The doctors that we've encountered there are extremely knowledgeable, kind and caring. They actually listen to you and spend time having a conversation about what's best for you and your pet. Finding W Village and Dr Smith has been a lifesaver, literally.

I truly wish I'd found Dr Elliot a little sooner! She is tremendously compassionate and honest. My cat was very close to end of life and many holistic vets refused to see her because of this. She passed and even after a necropsy at AMC there is still no answer why. In the few visits we had I know that my cat felt relief, I think it was the Chiropractic care she was given. I felt relief too as Dr Elliots follow ups were so heartfelt. It must have been a hard to decision to take her on and I'm grateful. I would highly recommend het in dire or basics need for your pet.

Updating for another 5 stars for Dr. Lee but also for the ENTIRE team. Maria at the front desk goes ABOVE AND BEYOND. The techs and vet assistants are all excellent as well. They are caring and knowledge, kind and patient with both humans and animals :) Taking your pet into the vet for any circumstances can be stressful but thankfully I have so much trust in this team, I have less worry. I wouldn't think to go anywhere else in the city!

I took my Pomeranian to see Dr. Smith to do a chiropractic treatment on her back legs, which lost some mobility due to a spinal injury. I spoke to him over the phone, and he said he was going to run an instrument along her spine - not typical. When Dr. Smith was done, he told me my pup had a problem with her right paw, and prescribed a pain killer. This is despite the fact that she recently saw another vet a week before and he never mentioned it! I was also suggested to buy an expensive fish oil supplement. When I asked Dr. Smith if my pup should come back, he said it was up to me! He's supposed to me the expert, not me! Since my visit one week ago, there has been NO FOLLOW UP! As a new client, one would think they would at least make a quick call or email. Do not waste your time or money going there.

I don't know what happened in the last month, but they no longer communicate with the client. My vet was let go without notice, and the practice had no plan in place for who would take over his clients. They had the audacity to blame him for their lack of communication! This is on top of the 5 hour ultrasound visit that I had the last visit. No one mentioned there was a window of time the tech would come in until an hour after I dropped off my cat. I left her at 1230 and she wasn't released to me until 6pm (which I still had to wait 40 minutes and kept having to call every 10 minutes being told "oh yes she'll be out soon!"). When I asked about aftercare from the procedure, the response I received from the tech was "I don't know, ask your vet." Also, she was shaved without notice or authorization. Perhaps unavoidable, but a heads up would've been nice! A few months ago, I raved about how wonderful this office was. Now, I would tell everyone to stay away. I am so angry and disappointed at the lack of communication and care the team here has shown the past month. Stay away unless you want to spend thousands of dollars to be frustrated!

I took my ailing hamster here and the doctor did an awful awful job. Misdiagnosed her and didn't even do what he said he would. Now she is near death and they suggested we go to an ER vet. Don't come here!!

If you want your pet treated properly, DO NOT GO HERE! Save your money for a practice with decent customer service and some bedside manner, not to mention thorough care for your pet. To keep it as brief as possible, this practice failed to diagnose my dog correctly after two separate visits and over $500 spent, to give me no clear direction and a false negative on a fecal test. I trusted my gut and took him for a second opinion at another practice, who immediately took much more care and time in learning the background, doing a thorough exam, and explaining that due to the life cycle of parasites they needed to do another fecal test even though we had just gotten one done by WV. Lo and behold this one turned up positive. Then when I very reasonably requested a refund for their negligence, the managing partner, Dr. Berk called me and continued to arrogantly argue about how they were right and I was wrong and we should "agree to disagree." He never once apologized for my horrible experience or for my dog's suffering which could have been eliminated when I first brought him in 4 months ago. They refused to give me any type of refund. Do yourself and your beloved fur baby a favor and go down the street to Heart of Chelsea.

My regular Vet's office temporarily closed because of a COVID scare, I was faced last night with a severe case of diarrhea from my 12-year old Molly. So severe it got me on the street at 2 & 4AM. Anyway, I called them and they got me in at 8:30AM. Fixed her up in no time, answered all my questions, said she was cute, and home we came. They are professional and accommodating. And THERE if you need them. Quite a find. I'm delighted.

The front desk supervisor and majority of the receptionists are incompetent and unprofessional. They constantly scheduled incorrectly, was unfamiliar with vets' schedules and invoiced incorrectly which resulted with my insurance not reimbursing as expected (an issue I've only experienced with this place) and they were rude and defensive when having to correct any of their mistakes. And they get the lowest 1 star...because the supervisor had the outlandish audacity to be annoyed by my multiple appointments! I need to only focus on caring for my dog who is senior and just diagnosed with cancer. This place makes every call and every appointment more stressful than it should be. I am happily remaining at Heart of Animal, just blocks away. Like night and day...the front desk staff are professional, warm and SMART.

I appreciate my animals being seen on time, getting differential diagnoses before test results are back, & detailed explanations of findings. The printed cardiology reports I receive of each echocardiogram my cardiac cat has had here by Dr. Petrie are the ONLY detailed reports I have ever received, despite having had him for 9 years prior to bringing him to this practice. As an RN, I really appreciate as much information as possible. Once your appt. is over, you are out of there in a flash. Everything is taken care of in a timely manner. Although I have elected to see Dr. Daniel Smith for each appt., the two times providing results were delegated to other vets @ the practice, once again, I was given detailed information, most recently by Dr. Jessica Li, who discussed the echocardiogram results w/ me & gave me a printed report. I highly recommend West Village Veterinary Hospital for excellent care of your animals.

West Village Veterinary Hospital is a godsend. When my dog Harper had a seizure at 7:30AM one morning, it was an absolute nightmare. I considered going into an emergency vet 24 hour clinic and hesitated at the thought of the 5k price tag. I called WV Vet right after it happened and they got Harper in for the first appointment of the day at 8AM sharp. I could not be more thankful! Harper was able to be checked out fully, bloodwork processed and other tests done within the hour. The clinic is extremely clean, the receptionists are helpful, and the vet is great and very caring. Needless to say, I am assigning WV Vet as Harper's new primary vet!

My dog ate a goddamn corn cob and almost paid for it with his life. But luckily I was able to bury him in enough money to bring him back into the realm of the living. My wife and I love our goofball to death, and gratefully I can say that the doctors and nurses at West Village Vet love him nearly as much as we do. When our dog's doctor calls to check up on his wellbeing out of the blue, you can be certain they put a lot of time and care into every single one of their patients. Ditto is almost back to his normal self after surgery and some post op hiccups, but we couldn't be more thankful to Dr. McCready, Dr. Hildebrand, + all the nurses for helping us weather the storm.

After an unexpected ER cat visit with every terrible diagnosis possible as options our cat seemed to be returning to his normal (although slightly slower) self. I searched ENDLESSLY for a vet with good reviews for a follow up strategy...and GEEEZ...did that prove to be really difficult to find one, BUT the reviews here were great & I second them based on first hand experience. Knowledgeable doctors who explain options to you & there is no rush or push for excess tests and costs..m..truly felt more about the animals welfare! I recommend!

With so many vets in the city, it's tough to find one that you can trust. I've been bringing my Black Lab 'Tank' and my Frenchie 'Squint' here for years. Their new facility is gorgeous. It comforts me to know that my pets are being treated by knowledgeable and caring doctors. I can't say enough about the support staff as well. They all seem so genuine and care so much for the animals. I wouldn't trust my pet care to any other hospital.

I like this place. We have been bringing our dog here for several years now and over the past year she was diagnosed with a pretty serious heart condition. She takes numerous meds daily and we are here more often than anyone would want to be at the doctor, but the staff is always very friendly, both in person and on the phone, and the doctors really do care. I'm sure there are places that don't cost as much, but I don't mind spending the money for the quality, convenience, and piece of mind that we receive with the care they give here. I am really bad about brushing my dog's teeth regularly and they did an excellent job cleaning her teeth. And they were able to save all of them! No extractions! The results of our most recent blood test were normal, and I received a voicemail about it, but the doc went out of her way to follow up and contact me again for a quick conversation about the results and the way ahead. That's the piece of mind I'm talking about... Great place, great location, nice people, and my dog likes this place too!

I have been taking my dog (8 year old Boston Terrier) here for the last 5 years. Unfortunately I did not realize the situation before it was too late. For the past 3 years (at least) I would take my dog to see dr. Jones (something like 4 to 5 X a year) . My dog's behavior had been increasingly changing and I was trying to find out what was wrong with her by: TAKING HER TO THE VET. For every complaint I had there was a "look" like I was "overreacting"! I have asked her if she could have Dog Dementia? Canine Cognitive Dysfunction Syndrome? Anything that would explain why my dog was not herself. I was made to feel so bad that I started making excuses for her behavior, like: She is getting grumpy with age! Until she almost bit me, that's when I said enough and called asking for a neuro referral. 1st thing the Neuro told me is that Boston Terrier are prone to have brain tumors and her symptoms were all in accordance to her having a tumor. After a very expensive MRI, I found out she has a slow growing glioma, that by now is way too big to have any kind of treatment done. All the treatment options are too risky and expensive. So, next time you see a Vet, make sure he/she is actually considering the years you've spent with your dog and taking into account what you tell them, instead of making you feel there's something wrong with you. I can't not express how much it hurts to know I could have done something to help my dog if I was better assisted by Dr. Jones. Now I have waisted all that money to see her and not have gotten help for my dog.

My cat was a patient of Dr. Hildenbrand since June 2020 and there aren't enough words to describe how special she is. She was kind, caring, compassionate and never rushed the appointments. Because of COVID no one is allowed inside except staff, but on the day of the appointments she would call to go over what was planned and after she examined my cat, she would call to discuss her findings and what treatment was needed. Anytime I had a question that I forgot to ask, I would leave a message with the front desk and she would call back! When she called she took her time, she didn't just throw doctor terms at you. She explained everything and I never felt like she just was here for the business. My cat does not get along with male humans and I explained this and she made sure she had female techs to assist always. My cat wasn't feeling good one day, Dr. Hildenbrand was booked and I was going to see another vet (male), but within a few hours I got a call and she rearranged her schedule to see my cat and I didn't even ask. That is the kind of person she is. Any treatment that I was unsure, she would review it no matter how times I had the same questions. I think what also helped is that Dr. Hildenbrand has a cat, so she really understands them. I had to put my cat to sleep yesterday and today was actually going to be the day because my cat just got worse quickly and she wasn't coming in to 1pm. So the front desk offered me Dr. Smith and my cat was going to see him, well when I arrived to the office, Dr. Hildenbrand come in just to take care of my cat and to put him to sleep. I was in tears. It was the nicest and humblest thing ever and just made me and cat's experience wonderful to have come here. The front desk is wonderful, you can hear they care in their voices and they are here to help. I had a hard time trying to find my cats meds on their online pharmacy and one of girls called me to help me find it. They will always pass a message on to your vet. They have no attitudes and don't just brush you and pet aside when you need a same day appointment. I have had my vets with my previous cat and this place is this best. I recommend you take your loved one here for the care they deserve.

I love coming to this hospital. The interior looks spacious, clean and very organized. The staff's service is very helpful and fast. Not once did I have to wait over 10 minutes, except for when my dog was doing a procedure. All the vets were very helpful and attentive to all of the problems my dog had. Also, their prices for medications are maybe slightly cheaper than other hospitals and clinics around this area. West Village Veterinary Hospital doesn't sell Hartguard anymore which cost around $60 for 12 months medication. I asked all other clinics around Chelsea and all of them were $70 - $80. So I was very sad that West Village did not sell it anymore. The prices for their services are relative to the Manhattan prices. I didn't mind paying a little extra because I really felt that they had the compassion to help me out. The only concern which doesn't exactly bother me was that they always offer to do more procedures for minor problems. They don't force me to do certain procedures, but they will always recommend extensive treatments. I live in Queens now and I still prefer to travel all the way to Manhattan for their services.

We brought our 8 week old puppy to West Village Vet the day after we adopted her - our breeder required a vet visit within 4 days and we were flying with her that week so we needed a health certificate. We saw the good reviews online and they were open on Sundays so we thought we'd give it a shot. We mentioned to the vet that our puppy wasn't eating much (but was still eating something), but that we had her for less than 24 hours and the breeder said this was likely to happen. The vet proceeded to scold us and tell us how horrible this was and she would have seizures and we needed to feed her prescription ID food and give her a calorie gel. We've since heard from several trainers and our new vet (we immediately switched after this first visit) that the ID food should be an absolute last resort because it's so bland you cannot go down from there if the dog actually gets sick. Next, the vet detected a heart murmur - we went to our new vet one week later and they did not detect a murmur (we've been back to the new vet 2 additional times for vaccinations and again, no heart murmur detected). We are now worried we will face restrictions with our pet insurance because of the West Village vet's error. The vet spent less than 20 minutes with us and instead of leaving us feeling better about our new puppy, we left extremely anxious, stressed out and worried that we did not have a healthy puppy. The vet was very condescending and made us feel like failures on our first full day with our puppy. Our new vet spent over an hour with us, had a calming presence and answered every single one of our questions and concerns regardless how absurd they were. The front desk is not very knowledgeable (at least as compared to our new vet's receptionist - they can answer any question and if they can't, we're put on hold and they ask the vet right then) or responsive. We had called a couple of days after our visit to ask about our puppy's eating again (since they thoroughly scared us during the visit) and they were supposed to have the vet call us back, which never happened. They are a little cold (again, compared to our new vet's front desk, who always greets our puppy with a smile and lots of pets). One additional thing that put us off was their recommendation to not take our puppy outside until she is fully vaccinated. I know this is a huge topic of controversy, but our new vet advised that as long as we are responsible (i.e., don't take her to dog parks or other areas heavily trafficked by dogs, wipe her paws and belly when we come in, etc.), this practice is actually encouraged so that the dog can get used to the loud noises and busy streets of NYC. Given how scared she was when we first started taking her out, I cannot imagine how difficult it would be to socialize her and introduce her to the outside world at the age of 4 months after only really knowing inside of our small apartment. We may have just gotten a bad vet or had her on an off day, but our experience was bad enough that we opted to switch to another vet immediately.

If I could give them 0 stars, I would! Until last year, we'd been going to West Village for years. Even though we have moved to midtown & WVVS location is no longer convenient for us, we decided to stick to Dr O'Byrn. However our experience last year was not something I would like to repeat. The front desk staff, Melissa was downright rude. Clearly nobody told her what customer service entails- talking to people in a respectful manner. It was my first time getting the paperwork done for our dog to travel to Europe with us. When last time my husband got the paperwork he told me the form is fairly easy to fill ourselves. Last time we were charged over $100 to fill out the forms & then doctor's health check separately. All I asked was where on the form does it say the client can't complete it & Melissa started talking to me with a raised tone as if I offended her by asking a question. I never said I won't pay if she can explain the process but she never let me have a say. Next thing I know she told me West Village will not provide the service to us going forward. Someone needs to remind her she is just a front desk receptionist; not qualified enough to make decisions on behalf of the hospital. That was the last time we ever went there. Our new vet - Rivergate is fantastic & a bargain compared to the ripoff ($$$) this hospital is.

This place is organized, clean, and with a friendly knowledgable staff. What was most important was how they handled my precious dog with care and love. Sometimes it's hard for dogs to be handled by strangers and they knew exactly what they were doing to make my dog feel comfortable and at ease. It's only been my first visit, but my Teddy and I will definitely come back and make this our regular place

Came in for a re-check on the same issue and was charged another $90 for the visit alone. Re-checks are usually $50 but they also have to fall with one month's time. We came in 8 weeks later because the issue never went away .....aaand money grubbing place wants their extra $40!! Also, is it standard practice to give a "foot soak" in the back without a word, and tack on $30 for it? What about charging literally 2x+ the price for medication vs petcarerx.com and not even mentioning an option to give us the prescription and let us buy it elsewhere? The markup is too good to pass on it seems. We need to find an honest vet. Do they exist? Any suggestions?

I have nothing but amazing things to say about this practice. From the receptionists, to the nurses, to vets - everyone here is extremely friendly and genuinely caring. I was here pretty frequently, and the entire staff took interest in my cat and were just so supportive and awesome towards me every time i was there. You can just tell that they are truly love what they do and are so interested in the well being of your animal. The nursing staff especially was just so awesome - you guys are doing great. I worked primarily with Dr. Smith, and he was the most comprehensive and caring vet I have ever experienced. I never felt rushed, and felt comfortable asking him any and all of my questions. He really made me feel like I was talking to a friend about, after I had just come from a very stressful previous vet. I worked briefly with Dr. Hildenbrand (sp?), and she was just as awesome. I drove across town to go here, and would recommend it to anyone within a 20 minute radius.

My review of West Village Veterinary Hospital is long overdue. Dr. Hildenbrand and Dr. Lee are both amazing vets. Last year two of my dogs ate sugarless gum. Having been a dog parent my entire life, I was aware that xylitol used in sugar-free foods is fatal to dogs if not treated immediately. It causes their organs to shut down, resulting in death. A warning should be labeled on all products with this ingredient since many pet owners are not aware of how lethal it is. My girls made it through thanks to the excellent care they received at West Village Vet (and two days in the ICU at Blue Pearl). What makes both Dr. Hildenbrand and Dr. Lee outstanding vets is the care they gave my third dog, my 18-year-old senior girl, Lexie. Dr. Hildenbrand understood what it is to love a dog of that age. She never pushed or suggested expensive tests. She went above and beyond to help me on numerous occasions. Once with medication that had been donated, another time discussing Lexie with a cardiologist, and giving of her time to address my concerns, all without charging me. And when I knew the day had come when Lexie's quality of life was no longer, Dr. Lee was there with kindness and compassion to help Lexie and me through the moment all animal parents dread. A peaceful farewell, to a beloved being who blessed my life for 18 years. At a vulnerable time like this, when most vets charge a huge amount of money, this exceptional and compassionate veterinary practice cost for euthanasia is beyond reasonable. They also sponsor a monthly pet bereavement group, at no charge. I share these examples, knowing that living in Manhattan and being a pet parent is expensive. Through the years I have been to many vets in NYC. The warmth, compassion, knowledge, above and beyond care, of both Dr. Lee and Dr. Hildenbrand ... priceless.

I've been going to WVVH for over five years for everything from routine check ups to emergency visits and am very happy with all the doctors in the office. The front desk staff is friendly and helpful, and they have excellent availability for busy New Yorkers including early mornings, evenings, and weekends. The doctors always make an effort to explain things thoroughly - I've never felt rushed or that things were glossed over and they are very patient with questions. The office is also very clean and pleasant. The only downside is that they are rather expensive compared to other vets. It would be nice if they'd consider a more staggered fee schedule for visits. They charged me $20 just to have a doctor sign a vaccine confirmation form for an airline, which seemed unnecessary given that I'd paid plenty for a full office visit and the vaccine itself.

If I could give 10 stars to Dr. Jill Elliott, I would!!! Two weeks ago, my 9.5 year old dog was admitted in an ER in NJ having lost the ability to use his back legs due to a herniated disc. I was told he needed immediate surgery ($15k) and most likely would never walk again on his own. He came home from a 3-day stay at the hospital drugged up, unable to move or control his legs, his peeing and his bowel movements. We thought we would have to say goodbye. But after one visit with Dr. Elliott (two laser treatments and one chiropractic treatment), my dog got control of his bowels on day 1. He started moving and wanting to try and walk on day 2. He started eating again on day 3. He regained control of his urination on day 4. He started walking with help on day 5. Today (day 8), we did a second treatment and my dog walked out of the vet clinic alone, without me supporting his back! He still limps a little, but he feels so good he "smiles" all the time! Dr. Elliott saved my beloved pet. Quickly. Painlessly. And in a caring way. At an affordable price. I love that she is not pushy about treatment or medicines either. Thank you Dr. Elliott!

I just got a new puppy and have had many questions and concerns around my new pup's habits and health. The staff at West Village Vets has been so kind, reliable, honest and helpful. Dr. Hildenbrand has helped navigate my questions around puppy care and also been extremely communicative when I seek advice around my pup's treatment and general health. Thank you so much to the great staff here! I highly recommend West Village Vets.

I took my sick dying cat to this mob - I found their staff to be rude and blasé - all they wanted to do was run expensive tests - many without asking me or getting my approval - they failed to retain blood samples and we had to take extra blood samples - in the end I couldn't stand this mob - very money focused and not nice people at all

To be clear this review is not meant for the veterinarians on staff. But for the front desk/accounting. I received a call on a Saturday about my appointment on wed. I needed forms and a deposit filled out. The women emailed me the forms to be filmed after we spoke. An hour and a half later I receive an aggressive voicemail about not receiving the paperwork and deposit yet. It's Saturday afternoon! Didn't know it was that immediate. Especially when I confirmed my appointment the previous day with someone else on staff AND nothing of this was mentioned. I chose not to keep my appointment. Made me feel like I was talking to a bill collector not a vet!!!!

They were great getting everything ready for my puggle to make a move to Hawaii without a quarantine. It's a long process and we were a nervous wreck at the thought of something not being in order, but everything went smoothly and he's now been enjoying his beach walks. Years before we used them for the move, my ex's dog had an emergency and I thought he was at this vet. He wasn't, but the front desk employee was so incredibly helpful and tracked him down at another vet. It's why originally brought Booger (yes, that's his name) to them. They're helpful, friendly, clean and most importantly provide good care.

I started going here when I got a puppy based on a recommendation. The hospital is clean and organized, and the staff & vets are professional and nice. Their visit fees are very expensive compared to other vets in lower Manhattan that I called. I've seen a different vet each time I've had to take my puppy in for his scheduled shots, and I've definitely gotten a fell for who I like better. Having several vets can be a plus if they use each other as resources, but can feel inconsistent as each has given me different information that the other vets haven't. Not conflicting, but just new information so I'm left wondering why the other vet didn't bring it up. Haven't decided yet if I will continue to go, but is a great vet hospital if you are okay with paying their fees.

We loved this place! The front desk was super accommodating and kind. Our doctor was wonderful, friendly, and informative. The facility is clean and looks new. Our pup was pretty sick, so we knew that we were likely going to spend a lot of $, but it turned out to not be that bad. The vet let us know how much everything cost before we had anything done, which was really helpful. She was so sweet to our dog, as was the rest of the staff. We walked out feeling so relieved that our dog is in good hands. :-)

In brief, Dr. Charles Berk, his associates and the staff at the West Village Veterinarian Hospital are absolutely the best! I have lived in NYC for 6 years and have seen several vets for preventive, maintenance, and emergency care. Sure, there are many good vets who can provide the basic standard of care, but if your four-legged baby has any complicated issues, requires surgery, or you just want a second opinion, run, don't walk, to the offices of Dr. Charles Berk. I would trust him with my own life! The quality of care, compassion, understanding, the patience in answering all of my questions, and the network of specialists has been incomparable! Having worked in the medical field for years, I can say that there are few doctors of any kind who are as dedicated as Dr. Berk. Now, just so you don't think I'm an employee or a paid viral marketer, let me give you more specific information. I have (had) two dachshunds. Within the past 13 months, we have had to spend thousands (!) of dollars on vet bills and have been emotionally drained because of previous vets' inaccurate test results, misdiagnoses, procedures, and a surgery that never should have taken place. Unfortunately, our 'little girl' had a pre-existing heart condition and should not have had dental surgery in the first place. She died 24+ hours later. Had the proper pre-surgery workup (an echocardiogram) been done, she would still be with us, at least for a while longer, and we would have had the opportunity to discuss and to choose other alternatives. I wish I had trusted my instincts and gotten a second opinion at the time. Had we taken her to Dr. Berk, I'm sure the outcome would have been very different. Learn from our mistakes. Trust your instincts, do research, ask questions, get referrals, and don't be afraid to get a second opinion because healthcare for animals is becoming a complicated industry. So, don't just drop off your beloved pet and just assume that everything will be fine no matter what. Mistakes can be made, too, at the vet's office. As for our 'momma's boy,' he was put on medication unnecessarily (I'm sure some would debate this) from which he could have died twice due to a bad reaction. At one point, we were even told that he was on the brink of liver failure. Had that same vet done the ultrasound and the lab work properly, we could have avoided the associated complications of going down that wrong path as he was not in liver failure at all. Thankfully, soon afterward we were scheduled to go out of town for the holidays, where a local vet, Dr. Lori Horn in SC, saved his life that time. Between our two dogs, we've had to deal with an enlarged heart, epilepsy, Cushing's disease, allergies, skin irritations (cysts) on the paws, gall bladder concerns, ear infections, eye injuries.... did I leave anything out? So, you can understand why by the time we found Dr. Berk, we were exhausted emotionally wiped out from the long standing roller coaster ride. When we walked into his office, I just cried, thinking that things would never be normal again and fearing that no one would be able to resolve all of these issues and to stabilize all of the drug levels. Well, for the first time, in 13 months, my husband and I can breathe, and most importantly, our baby is happy, healthy, and stable! It's been a long haul, and there is a hole in our heart from an untimely passing, but at least, now we have enough peace and great doggie health to move forward and live a healthy life..... thanks to Dr. Berk. We will be grateful forever!