Vivian D.
Yelp
The cakes here taste great (specifically the strawberry shortcake)..which is where the 2 stars came from but trying to get into contact with them, and getting your order is a horrible experience.
I ordered a cake from here for a farewell party. I literally had to call 44 times before they finally picked up the phone, which to me is crazy...!! I called 4 days before I had to pick up the order, I placed the order, paid for it, it was confirmed I was picking it up at 7:45am, then triple checked with the person placing my order on the order details, time of pick up and spelling and what the cake would say.
Come to the day of, I came around 9:00 to pick up the cake expecting it to be ready because I said I will pick it up at 7:45.. for my party.. they said I never placed my order!! I showed them my receipt and ensured them I called and who I spoke to and who placed my order as it says on the receipt.. they looked into it further and said the cake is still being made. I am upset at this point because everything was paid for I expected to just pick up my cake and go but they not only didn't have my cake ready but said it wasn't ordered.
Around 9:30 they come out with the cake..
Spelling was not even right on the cake and it was not even the the note i wanted on the cake!!
The message I wanted on the cake was "thank you for all that you have taught me. I will miss my NICU family. With love, Vivian" This was not even CLOSE to what I wanted!! I am pretty upset at this point because the cake looks messy and it's not even spelled right, how can a bakery give something like this to their customer! It is a plain black and white cake..I asked for chocolate and vanilla and some decoration..they did not deliver. To me this not a $50 cake..this is $20.
Unfortunately, I will not be ordering from this bakery again..but 2 stars for them because their strawberry shortcake cake, is great.