Grace G.
Google
I took a flight from Westchester County Airport to Arizona. I had a connection in North Carolina that I almost missed because boarding got delayed almost 45 minutes at Westchester. I understand that sometimes delays happen, but the airline staff did not communicate with any of the passengers, including myself, on what was happening. They left us completely in the dark and didn’t explain to any of us why boarding was so late. I spoke to a few other passengers and they were very confused and frustrated, as well.
When boarding was finally called (45 minutes later), I showed my boarding pass to the staff there and explained to her that I had a close connection and was worried I was going to miss it. She was very rude, saying, “you have to move faster, girl.”
Excuse me, but you do not talk to passengers that way, especially when it’s their fault for the delay in the first place and therefore would have been their fault if I had missed my connection. She had no right to rush me or be rude to me like that at all. Also, she nor any of the other staff apologized to any of us for the delayed boarding and lack of communication.
Because of delayed boarding, I wasn’t able to enjoy my flight because I was stressed the entire time about missing my connection. By the time we got into North Carolina, I had to quite literally run all the way to my next connection and barely made it in time as it was halfway across the airport.
Also, I had no time in between my connections because of the delayed boarding, so I couldn’t charge my phone or eat at all. Because of this, my phone died on the plane and I couldn’t communicate with my friend who was picking me up from the airport or use it on the plane for entertainment. I had to go an entire flight without eating as all they provided was pretzels and a drink on the plane.
As a paying customer and passenger, I should not have to run across the airport to my next connection, it was ridiculous. A flight is supposed to be a relaxing experience and I am very displeased that I payed a lot of money and got this experience in return.
As mentioned before, I completely understand that sometimes delays happen that are out of the airport’s control. However, when this happens, it is the airline staff’s responsibility to communicate with passengers, which they did not do. Also, if delays happen, an apology to the passengers is the least they can provide.
I used this airport because it was local and easy to access. However, because of this experience, I will not be using this airport again for any future trips. Last year, I took a trip to the same place and used JFK. It was a million times better than my experience at Westchester County Airport. Boarding was on time and in a quickly manner. The staff also went above and beyond to communicate with passengers and make sure everyone was comfortable. I would suggest JFK airport to anyone and everyone.
I know that Westchester County Airport is a successful airport, but my experience with them was far from satisfactory. I hope that in the future, they do a better job of communicating with passengers and avoiding delays.