WestCord Hotel Eindhoven

The location is very good, right in the city center. The room was very large and cozy. The bathroom had a shower and a bath. Very good bed, with soft pillows and warm blankets. The room was clean and cleaned every day. The breakfast was good. I definitely recommend everyone to stay at this hotel.

We stayed at your hotel during our trip from Eindhoven to Amsterdam. The deluxe room was very spacious, the bed comfortable. The only flaw was the lack of bathrobes, and slippers, which you take for granted in a room of this standard, and therefore don't bring anything from home. In fact, I would have expected some accessories/gadgets for the price paid.

⚠️ SHOCKING: "Hotel is not equipped with heating" – WE FROZE! "If you expect a warm room in a 4-star hotel, DO NOT STAY HERE. ​Our experience was a nightmare. The room was freezing cold. When we contacted the front desk, they explicitly messaged us stating: 'The hotel is not equipped with heating' (See the attached screenshot!). ​For a 4-star hotel in the Netherlands to claim they have no heating is absurd. We were forced to freeze for hours until they finally brought a portable electric radiator late at night. ​The management is even worse than the cold. The Assistant Front Office Manager admitted in writing that the heating failed and that we suffered, but REFUSED to refund our breakfast as compensation. Instead, he offered an insulting 'voucher for a free drink'. ​We paid the full bill under protest. Look at the photo I attached – this is how they treat guests. Dishonest staff, freezing rooms, and zero accountability. AVOID AT ALL COSTS."

The hotel is nice. Many guests are conference tourists (they host conferences there) in their 30s and 40s and the general athmosphere is sociable. The bed at the studio room was very comfortable. However, cleaning of the toilet was far from sufficient, when I came you could see that the toilet sit was not professionaly cleaned (I asked them to send a cleaner to redo it), lighting around the study in the room is more "romantic style" and doesn't allow a professional long-term guest to work in the room. There is a business station with great lighting. However, it's located in a space which is not insulated from the outside and was frozen during the winter... The receptionist Tim was very professional by organising a working space near the reception. There is a small gym and a Spa which includes steam sauna and regular sauna. The steam sauna wasn't working in three different days. At the second day I contacted the reception and the manager, a curly-haired young man, went and fixed it directly (it only needed a restart). However, in the third day which was saturday, I was answered around 11:00 in the morning in a very unprofessionaly way by one of the young receptionist ladies that "till 15:00 there are no receptionist managers and nothing can be done as this is not an emergency and I have no access and can not ask for it". This is not the way a huge hotel with so many rooms should function. Due to that incident and another one when the cleaner entered into my room at 17:00?! , immediatly without waiting, after several knocks on my door, telling me that I should have checkedout (Although I extended my stay one evening before and just because the studio has a hallway she didn't see me undressed..) ,I was offered by one of the receptionist manager lady complimentary breakfasts for the rest of the stay, which shows at least that they do try to make you stay the best even when unprofessional things happen. I must say that all of the receptionists besided that one incident were very helpfull and patient during all of my stay. I ordered breakfast before, yes it has a lot of good options but I think that 22 Euros is overpriced. The fact that most guests are conferences related and are being offered this as a group included doesn't justify such a high price. NL is expensive but hotels don't overcharge for such breakfast... just a hint: I think most hotel guests don't drink Cava wine for breakfast, in all days but one the bottles remained closed. On my last day I had to checkout early in the morning before they open breakfast, I asked to get a box and pack breakfast from the one offered a day before, since I was a studio "longterm guest" with a kitchen in my room, and they agreed, which was respectable. The hotel is centrally located and not too far from the central train station of Eindhoven and the center of the city. The zone is safe and there is a medium supermarket and a gym 2 min away. The hotel restaurent offers good healthy food and the waiters, especially a young lady from Curaçao (which I don't know her name) were very attentive but again like breakfast, it's very overpriced. There is a huge Brita water purifier for both water and ice just across the reception but only the ice station side is well indicated. I believe this results in many guests not being aware of this option.

We had a pleasure to spend a night in a Superior Spa room in this hotel and this was the best choice for a relaxing time together :) the room looked like brand new, super clean, really spacious, with a super comfortable bed, large shower, and of course a really big jacuzzi which worked perfectly and was easy to handle. The breakfast was very tasty with many sweet and salty options. The possibility to have prosecco for breakfast surprised me nicely. We would like to thank very much for the receptionists on the 29-30.11 who were extremely helpful and welcoming and made our stay even nicer. Westcord hotel is a place that we will definitely visit again <3

The location is super central, and the room was huge with a very cool industrial design, I absolutely loved it. The bed was incredibly comfortable too. Breakfast was amazing, and the service was always nice and professional. Parking right in front was a great bonus. The only downsides were that there was no AC in my room and I would have expected at least one bottle of water provided. Overall, still highly recommended!

Beautiful building, modern, cozy and spacious room, everything perfectly clean. One of my best stays in western European hotels, keep up the good work.

We stayed here for the first time and were pleasantly surprised. The hotel is very well-structured and organized, which made everything easy and comfortable. The reception was warm and friendly, and we immediately felt welcome upon arrival. The breakfast offered a good variety and was fresh and satisfying. The location is also excellent, making it convenient to explore the area. Overall, we truly enjoyed our stay and can highly recommend this hotel to others.