Tati K
Google
We booked the dome class for 4 people and paid around $600 including the security fee, expecting a premium scenic experience. Unfortunately, the ride fell short in several ways.
We had no idea that the train would do a round-trip without turning around, so we were stuck on the less scenic side for the entire journey. All the best views were on the opposite side. For the price, it would’ve been much fairer if the staff rotated tables or offered a lower price to ensure everyone got a balanced experience.
The service and communication were poor. The person sharing route commentary stood near the entrance, and we could barely hear what was being said throughout the car. It felt unorganized and unengaging.
The complimentary charcuterie board was also underwhelming — mostly just pretzels, a couple of stale cheese varieties, a few crackers, one type of salami, and bottled water. Definitely not what you’d expect for the price.
Lastly, the condition of the dome car itself was concerning. The window above us was cracked, which made it uncomfortable (and a little scary) to sit beneath.
Overall, this experience did not feel worth the money. We were excited about a relaxing, scenic ride, but left disappointed. This train has potential, but major improvements are needed in value, fairness, service quality, and maintenance.
Seats(D3A, D3D)