Westgate

A nice and modern mall conveniently located at the Jurong East transportation hub, with sheltered walkways linking it to two other popular malls in the area. The mall is spacious, thoughtfully designed with plenty of greenery, and offers a pleasant shopping experience. Some sections are non-air-conditioned, which can feel warm during the afternoon, but the open concept adds to its vibrant, lifestyle-focused atmosphere. With a wide variety of food and beverage outlets, it’s a great destination for dining, shopping, and leisure.

As a frequent shopper in the west, I’ve spent countless hours at Westgate, and it has firmly established itself as one of my go-to destinations. Located at 3 Gateway Drive and directly connected to Jurong East MRT Station, its accessibility is virtually unbeatable . The mall is also linked to JEM and IMM via covered walkways, creating a massive interconnected shopping belt . Westgate truly shines as a family and lifestyle hub. The layout is a mix of sleek, air-conditioned corridors and its signature open-air "Courtyard," which houses popular alfresco dining spots . However, the crown jewel for families is definitely the Westgate Wonderland on Level 4. This fantasy-themed outdoor playground is a massive hit with children, featuring giant interactive structures where they can burn off energy . Foodies will be in heaven here. The mall boasts an impressive spectrum of dining options. You can grab a quick, affordable bite at the Food Republic food court in the basement or indulge in world-class ramen at Ippudo and next-level Japanese barbecue at Yakiniku Like . For those with a sweet tooth, the newly opened Kind Kone offers fantastic all-vegan ice cream with unique flavors like "Blue Planet," while Flipper’s serves up their legendary Japanese souffle pancakes . Don’t miss the Isetan Supermarket in the basement, which is a treasure trove of premium Japanese groceries and ready-to-eat meals . On the retail front, Westgate covers all the bases. You’ll find major anchors like a sprawling two-story Uniqlo and a Japanese department store, alongside high-street favorites like Zara and COS . Tech enthusiasts can explore the Samsung Experience Store or Best Denki, while beauty lovers will appreciate the large Sephora outlet . If I have to levy one major criticism, it’s the notorious parking situation. The carpark has a single, tightly designed entry and exit point that leads to the pick-up/drop-off area, creating absolute chaos during peak hours . Many reviewers report it can take 30 minutes just to exit . My advice? Take the MRT. It drops you right at the mall’s doorstep, saving you the headache. Despite the driving frustrations, Westgate remains a vibrant and well-maintained mall. With its excellent store mix, incredible variety of food, and dedicated kids' facilities, it offers a complete package that caters to everyone from office workers to young families. It’s a solid 4 out of 5 stars for me.

Tina is so helpful/informative. Yoyo did my waxing and it’s fast and less pain. The place atmosphere is so relaxing and good music too plus the place kinda feels like a hotel.

mall has outdoor and indoor areas, outdoor area super dusty today as there is construction in the area, hence 4 stars. selection of shops is not bad and the event space is having a Straits Time exhibition today which is super interesting.

The toilets in this mall are poorly maintained. Almost every toilet I visited had a strong, unpleasant odor. More bidets should be installed in regular toilets, not only in handicapped stalls. The flooring is often wet and dirty, and there appears to be insufficient air conditioning or ventilation. The sinks frequently have issues that cause flooding, and the sink areas are not well maintained. Proper and regular maintenance is needed to ensure that visitors have a clean and pleasant experience and that toilet facilities are not overlooked.

Strategically located in Jurong Gateway, Singapore's upcoming second Central Business District, Westgate is a premier family and lifestyle mall in the west just beside the Jurong East MRT station.

Modern mall with good mix of retail outlets and cafe. Great for family outing and hangout with friends.

Outstanding service. The team in Westgate OPPO was helpful, polite, and made everything smooth and hassle-free. Especially to Service Staff Ivan.

I was quite impressed with Westgate. This is a fairly new mall that seemed to have opened up a few months after it's neighbor, JEM. It is easily accessible by a covered walkway directly from the Jurong East MRT, which is a convenience that JCube across the street doesn't have. This mall is interesting in that it's a mix of an indoor and outdoor mall. Half of the mall is inside and air conditioned, while the other half requires you to walk outside (though it is fully covered, so if it rains it's not too much of a problem.) Some businesses located in the outdoor section have doors that close, so they're not completely outdoors. Others, like the food & beverage outlets, offer alfresco seating to take advantage of the outside. I really liked the variety of stores here. Overall, I would say it's a bit upscale but not so much designer fashion, as I don't recall seeing high-end stores like Prada or Louis Vuitton. I think the closest I've seen is probably Kate Spade, which will be opening an outlet soon. There are also a lot stalls and restaurants to choose from, so you'll never go hungry here! This is great mall if you have children. They have a "Westgate Kids Club" which is located on the top floor- it has a huge playground, and when I visited it happened to be school holidays so the queue was out of control. They even have a kid's shower room on the 4th level. How crazy is that?! Westies, y'all are a lucky bunch. This is definitely a mall I would hang out in if I stayed in the area.

Check the weather before coming here, if you can tolerate the heat under shelter without air conditioning, then this place is fine because it is partially air-conditioned. If you are like me that drips with sweat, you are going to hate this when it is warm which is nearly all the time because Singapore.

Free wifi, spacious layout and with a number of restaurants to choose from. There are seats where you can relax while waiting for your partner to finish his or her shopping. With the free wifi, you won't get bored! This mall is more high-end than JCube, Jem and Big Box and you might find the price a bit too much for your liking especially at the restaurants. My regular hangouts? Isetan Supermarket, Popular, Texas, Food Republic, Starbucks and Sushi Express. As its near to the MRT station and bus interchange, I don't have to worry about rain. Overall, it's a great mall to be in and who says you need to head down to town just to enjoy the shopping experience.

Singapore has a huge number of shopping malls. While Westgate made an attempt to rise above it all, they don't seem to have done a very good job of it. Westgate is supposed to be more high-end than the malls around it, and the shops show. There's a bunch of places where you can blow through money pretty quickly, be it premium retails outlets, resaurants or supermarkets. However, the "eco" and open-air concept, while interesting for first-time visitors, is not sustainable for a shopping mall. On weekend afternoons, it gets very crowded since the mall links a few of the surrounding buildings (hospitals, outlet malls etc), and it gets stuffy in the open-air areas. Sweating while shopping is not a good experience. It doesn't help that much when it rains, either, since it gets humid and sticky. The decor is also not as upmarket as the shops make it out to be. Other more successful upmarket malls like Paragon have a swanky, glitzy feel when you walk in, but not Westgate. In conclusion? Expensive shops without the accompanying decor, and an "eco" concept that does not work well for a shopping mall (but I guess helps the mall save money). Next please.

Westgate is so... Extravagant and stands out among the other malls nearby. The free WiFi and the many choices of stores to shop at and let's not forget how open Westgate is. It just feels so natural every time you step in. The air conditioning is always set at just the right temperature and the infinite amount of place to eat just tops it off. There is also the kids playground at one of the higher levels that will have kids entertained for hours trying to get into every nook and cranny of the playground. Westgate is a MUST visit for every shopping freak.

Suburban shopping center with a good spread of shops and eateries, a great playground for kids, plus the convenience of a subway station and bus interchange. More parking would make the place perfect. While weekends bring in the crowd, it doesn't get jam-packed thanks no doubt to the three adjacent malls.

Enjoyed going to this mall during our visit to Singapore earlier this year. Easy to get there on the MRT from where we were staying in Yew Tee. My grand daughter especially liked the large kid's playground.