Westgate Smoky Mountain Resort & Water Park

Had an absolutely fabulous time at the Westgate Smokey Mountain Resort and Waterpark. My husband and I and my daughter, son in law and 10 month old grandson stayed in 2 connecting 1 bedroom units that were such a perfect set up and very accommodating. We were in building 160 and had the most amazing views. One morning we had a visit from a cute bear just below our balcony. What an awesome surprise. Check in was very crowded but moved quickly. I can’t say enough about the staff, they go above and beyond to welcome you and always greet you with a smile. Shuttle service was always available. Never had to wait long at all. We had breakfast twice and dinner once at the Southern Comfort restaurant, food was delicious and servers were very attentive. We never were approached by any timeshare people so that was not an issue. So, a big thank you to all the wonderful staff at Westgate resort for helping us make some of the best memories. I miss you already and can’t wait to come and visit again.

We stayed as a couple and it was amazing. The units are beautiful and well equipped. The beds are comfortable. The staff are very friendly and attentive. The amenities are great. We utilized the pools and hot tub. We went to the indoor water park on a cloudy and rainy day. It was so much fun even as an adult. We ate at Southern Comfort for dinner. The food was delicious. The units and parking lots are on slopes so it might be challenging for those with mobility issues. We highly recommend and will be going back again!

Don't assume just because you may trade in thru Interval International that you are getting a fair trade. Just because We weren't Westgate members we were not able to get the room we were told. Got stuck in a dark no window no balcony bedroom. Waited 45 minutes to ck in. Were told if we had a complaint take it up with Interval. Cost $35 for water park even if you just sit there to watch grandchildren. Very expensive. Shuttles are great to town. Restraunt is amazing. When we tried to talk to staff they were short and biased. Need some fanese training their negative opinions just because we weren't a Westgate members was uncalled for After 35 year members off time share this was the rudest experience.

I went in not knowing exactly what to expect because my husband set everything up, but these ladies showed up and showed all the way out. Chelsea and Heather are extremely gifted at what they do. If you ever are blessed enough to be able to get up this beautiful mountain, you should most definitely stop by and check them out it's well worth it...... I PROMISE!!!! #FEELING RELAXED AND BEAUTIFUL 😍

I will preface this by saying that my parents are timeshare holders, but through Welk Resorts, not Westgate. They also went through the entire checking process while we weren’t there yet.||My mom and I have been nervous about this upcoming stay, due to the reviews about pushy and harassing salespeople. However, we had zero experience with any of this. They asked my parents once if they’d like a tour or discount tickets. The declined and that was it! ||We were in Building 160, basically at the top of the mountain near the mountain top pool and bar. We had adjoining rooms A&C. The room was huge! It had a great living and dining area with a big kitchen! It had a master bedroom with a whirlpool tub in the room and a big bathroom with rainfall shower head! Also a 1/2 bathroom off the kitchen. The kitchen is not fully stocked. While there are utensils, pots, pans, etc, there are no basic seasonings, so be prepared to buy those if you plan on cooking! All appliances in our room worked great! Also had a washer & dryer! ||But the best part of the room was the balcony and the view! The view from our room was stunning! Gorgeous Mountain View’s! A bear basically sat next to our porch one day as well!!!||Sadly, my klutzy self tripped over my own shoe and broke my foot the second day there, so I didn’t get to use the pools or mini golf!!! My parents loved the karaoke at the pool bar though lol! ||There is a liquor store right off property when you come in which was super helpful, and they serve coffee in the Marketplace! A Kroger and a Walmart and a Target are all within a 20 minute drive to get supplies and food, which is what we did our first day there. The lobby will accept Amazon packages for you, just in case you break your foot and need a knee scooter to get around! ||The staff is all so friendly and came when we had any issues or needed towels. We had dinner and breakfast at the main restaurant, Southern Comfort. It’s a very nice place and the food was great! We also ordered pizza twice from their onsite Mountain Pizza, which was great too! ||We didn’t use the shuttles or trolleys as we had our own car. Just be careful if you’re high up! Those roads are steep and a bit scary, especially at night! ||Overall we had an amazing week there! Broken foot be darned! Just decline free tickets and sales pitches and enjoy your time there! We would come again in a heartbeat!

We went for a tour of the resort and they were so rude. They didn't fulfill their promise of a free three day vacation and a $150 gift card. We left empty handed. All due to some excuse about the persons responsible for setting up our tour set it up incorrectly. We were so disappointed because we canceled some plans so we could make time for the tour. It was such a waste of our time. They made zero effort to compensate us for their mistake. They made us feel unworthy and unwanted in their resort. It was truly embarrassing and demeaning. The girl who was checking us in for the tour was very nice and tried everything she could to correct the mistake made the the people who set up the tour but everyone else we came in contact with after her just made us feel like we didn't belong or that we were not the type of people they wanted at the resort. They quickly rushed us to the cashier and refunded our 40$ deposit. I tried to see if we could tour anyway because we both were genuinely interested in the beautiful resort but the answer was a quick NO. I asked if the mistake that was made could be corrected and again I got a very quick NO. Then she politely gestured to the door we came in from and told us sorry for the inconvenience and to have a nice day. It felt forced and what's worse was how it made us feel. I have never been so embarrassed. Do better Westgate your reputation is in jeopardy.

The westgate resort in Gatlinburg let our room flood, didn't help us, asked them to cancel our spa appointment due to hours of cleaning up by ourselves after midnight with no assistance and then had the audacity to charge us over 200 dollar for missing our spa appointment after we canceled it hours before the cancelation policy. I have never been so dissappointed with management, being a prior customer service manager myself. I have never felt so belittled as a veteran or service member or even a tenant at a resort. The staff completely got away with not doing their job and makimg notations in the computer after showing them my call logs and them having recorded conversations on the room phone and no reprimand and we had to pay hundreds and lose hours of our vacation. Not to mention it ruined our 8 year anniversary. Future owners beware!!! Not worth it. They don't care.

The resort is conveniently located directly in the middle of Gatlinburg and Pigeon Forge. The inside of the rooms feel kind of dated, and our specifically only had a window in the bedroom which was the only source of natural light. But it did have a washer/dryer, fridge, fireplace, dishwasher, stove, and microwave. The cutlery was dull and barely could cut tomates for sandwiches. The washer dryer takes 3 hours for 1 full cycle AND it locks until it's complete. You can't even turn it off to get you items out so it HAS TO COMPLETE THE ENTIRE CYCLE. Their dinner plates provided don't even fit in their own dishwasher, they cause the yop rack to get stuck. And the tv has no streaming just a select few channels you can view that you need to click to with the channel button you can type in the number. The shower you need to yank both the temperature guage and shower setting knob out as hard as possible to get it to turn on. The parking situation was less than ideal. We have an infant and therefore we have a lot of items we need for him (stroller, diaper bag, pack and play, baby carrier, packs of diapers, formula, etc.) Our room was near the top of the mountain and we had to drive up all these winding roads. But the annoying part was our specific building where our room was only had 1 row of parking in the very front (most of which are handicap parking). The spots were always filled. The next "row" of parking in the very front of our building (where all the entrances are to the rooms) is down a set of stairs, and those were also always filled. So we ended up having to park all the way in front of another building around the corner and then walk all the way around with our infant and his belongings. Lastly, the "convience store" near the lobby and 1 of the only 2 restaurants on the premises is pricey. I'm talking $11.99 for mayonnaise pricey. They'll also try to talk you into going to a timeshare presentation for free tickets or cash, which we passed on. For these reasons, I don't know if I'd choose to stay here again. Normally we get a cabin, airbnb, or stay at a Dollywood resort which far exceeds these resort in amenities, hospitality, convenience, atmosphere, rooms, and things to do in my opinion. We even got Splash Country tickets from Dollywood Dream More free with no timeshare presentation necessary.