Whataburger

Good fast food experience. Staff was very helpful and kind.

6:30, prime dinner time and only 1 person working. the lady working was slow and not paying attention. i had to tell her 3 times and then she still didn’t get it right. wait was insanely long. Staff were not polite and if any corporate people from whataburger walked in, i’m confident they would have fired most of the staff. we had 3 incidences of not receiving the correct foo and also when asking for an item like the sauce for the paddy melt as there was none or barely any on the sandwich, the lady never came back. worst whataburger i’ve been to.

Came this morning and got a burrito and a drink and they were super fast in getting me the food and is was very hot thanks guys

Great burger, no excess ketchup or mayonnaise as experienced at other locations. Excellent front counter service by Veronica (big V). She’s very friendly and puts a smile on your face. Good job team W.

I went through the drive-thru at this Whataburger recently. The line was long, but that was fine — I expected to wait a bit. When I got my food, the fries were a little cold, but I didn’t make a big deal of it. However, when I went to take a bite of my burger, I realized there was no meat on it at all — just the toppings and bun. I drove back through the line since the inside was busy and explained nicely what happened. The employee told me to pull up to the second window, asked for the burger back, and then took it to the back. A minute later, he handed it back — the same burger I had already bitten into, with a patty just thrown in. I was honestly shocked. I expected a new burger to be made, not the same one with a bite taken out of it. I’ve never been to this location before, and this was a surprising and disappointing experience. I hope management addresses this because I usually love Whataburger and have never had something like this happen before.

I frequently visit this location because it is conveniently close to my home, but the service has been consistently disappointing. My order is often incorrect; for example, I recently requested no pickles and added grilled onions, only to find the opposite when I got home. I also regularly experience issues with cheese substitutions being ignored. Furthermore, the curbside service is unreliable. On several occasions, I’ve waited over 10 minutes before having to go inside myself, only to be handed food that is already cold and soggy. It's frustrating that this happens so consistently.

I am absolutely fed up with this location. It is by far the worst in Pearland. I’ve had multiple issues with my orders being wrong, but what happened on 11/7/2025 was completely unacceptable. I ordered chocolate milk, and when I got home, I noticed it was expired since 7/31/2025 — over three months past the date! I’ve submitted complaints online multiple times, yet no one ever contacts me. When I tried to call and report the issue, the woman who answered the phone was just as careless as the rest of the staff. I told her repeatedly that I wanted to file a complaint, and she kept asking me if I wanted to file a complaint — as if she wasn’t listening at all! This is beyond frustrating. Someone needs to take this seriously. I’m tired of being ignored and brushed off. Selling expired products and having staff who don’t care is completely unacceptable. I expect a manager or someone higher up to reach out to me immediately to address this issue.

This got to be the worse restaurant ever. The workers don’t even come up to the front to attend to customers and have no sense of urgency. I placed an online order just to wait 1 hour for it and everything is cold. Honestly corporate should shut this restaurant down.

This Whataburger can be hit or miss. I stopped by for lunch last Friday and it was definitely a HIT! I'm so happy that I can leave this positive review! I pulled up to curbside which usually leans more towards the "miss" end and it turned out to be an absolute hit! I was quoted with a "food ready" time of 12:04-12:09. A kind young lady brought my order out to me at 12:03! Woohoo! There have been many times I've had to go into the restaurant to retrieve my order after waiting 10, 20 minutes or so beyond the pickup time and even then they take there precious time getting my order to me. There were times when I didn't get my order all together. But not at all during my most recent visit. She handed me my food and it was hot and fresh. I could feel the heat from the bag and smell the deliciousness. I did think it a little weird that they had the mustard in a cup but put the chili over the Fritos instead of separating it in a cup. Alas, not a problem! The Fritos were still crispy and burger still fresh after the 8 min or so drive it took me to get home. Great job Whataburger! Thanks for this wonderful experience during my lunch break. You delivered everything I needed: swift so I could get back to work, quality so I could thoroughly enjoy your delicious chili cheese burger, and with kindness + a warm smile so I could feel welcomed and know my hard earned money was appreciated. This review would've easily been 5 stars if this was the type of service I receive at every visit but no worries, keep it up and I'll be more than happy to update my review to a full 5 stars.

I give up. It's overpriced and for what? Quality has gone down and it takes 30 min to get your food. I've gotten stuck in that drive through multiple times because the people in front of me were parked in the waiting area for their food. Dinner was cold by the time I was finally able to escape. Tried going today and already saw people leaving the drive through and I don't blame them. I was waiting there for a bit because the line wasn't moving at all. It's cheaper, better service, better quality, and faster to go to chilis or anywhere else.

I went there about 2am and order a breakfast burger and they gave me a sausage biscuit sandwich that is very dry. Very much not pleased!

Ordered 2 whataburgers with jalapeños and 2 large fries. After sitting in the drive thru for 25 minutes we were brought the wrong order twice( went to the cars behind us) finally got 2 whataburgers with no jalapeños and the sloppiest looking mess I've ever seen and 4 orders of fries. Gave up and took it with us. Never again though.

Lived in pearland my whole life and grew up eating at this location. Since Covid this establishment had went to shit. I'd rather drive to the new one by the beltway and pearland pkwy even tho I'm just down the street. Service sucks, I'm literally writing this review in the drive thru waiting for 30 minutes stuck behind 2 cars.

The Pearland area is filled with Whataburgers (four to be exact), but this is the OG one. It's been here as long as I've been in Pearland and it shows. The parking sucks, the building is old, and it is situated right next to a railroad track. It is also the closest one to my house which makes it convenient when I make late night Whataburger runs after a long night out. The customer service used to be pretty great, but recently, the younger generation has infiltrated the workforce and has drastically affected the customer service here. I waited in the drive thru for a good 20 minutes the other day which really prompted me to write a review. The food is hit and miss these days. I know what Whataburger is capable of, but this particular spot is not consistent. I find that the breakfast items are a safe bet though. I'm sure I will be back from time to time, but I will definitely consider going to the other locations or see what I got to eat at home first.

The worst Whataburger in Texas by far! This is the third time in a row I have had to wait over 20 minutes to get the wrong order or cold food. The workers do not want to be there and it is obvious. The manger did not care when I voiced my concerns about my 20 minute wait for fast food. While I was waiting, 3 other customers came in to complain. Never again!

4 stars because this is the original Whataburger in Pearland and service has always been somewhat decent. You will wait at this Whataburger and the design of the parking lot makes it difficult to get in and out at busy times. However, you will see why. I came at 1 AM and orders a kids chicken strip with gravy and sausage BOB with honey butter on the side. First off, the gravy was creamy and just the right consistency. Not to thick and lumpy like at the one off Pearland Pkwy and Silverlake. The food was fresh and hot. A great childhood reminisce for a college student back at home. I only recommend this location or the one in Friendswood for any Pearland resident. The rest are TRASH!

Just waited 30 minutes for 2 taquitos as 10 cats pulled up and got there orders through the drive thru. Worst Whataburger in the area

I love Whataburger, but the parking lot of this particular location isn't ideal. The line always backs up to Main and inevitably blocks cars that are parked from getting out. When I stopped in today, the drive thru line was long as usual, but they had an employee with a tablet taking orders which I hadn't seen before. The line was still a bit slow considering you didn't have to order through the loud speaker. When I got to the first window, I thought the employee was going to give me a receipt, but he asked if I had already paid. It seems like they should know that but they didn't. I usually don't have any issues with my food, however my fries this evening were a bit too salty for my preference.

This is one of the old school Whataburgers like we grew up with. This location has always served me well, unlike the horror show that is the Pearland Parkway location. This one is out of the way for me, but I'd drive by that other one to go here. The only thing I can think of that could be improved, would be the parking lot. Don't park next to the door at lunchtime. The drive through traffic will block you in.

I love Pearland, but this location has gone downhill. Employees do not know how to read tickets or fine print. I always pay for extra sausage on my biscuit for breakfast and half the time they never give it to me and I never catch it while I'm there. employees do not know how to read tickets very well . Vary disappointing.

Blue Cheese Whataburger For A Limited Time! It's only $1 more than a #3 Triple Meat Whataburger! Only thing that would make it better is a shake!! Oh, shake machine is down.. Oh well.. The burger will be good. Get home and we'll, I have a Whataburger #1 with bacon. Thanks guys....

service is very slow. i could eat 2 meals in the time it took them to give me my to go order. food is good but at what cost i waited 30 minutes for my food.

This whataburger sucks. Even though most whataburger's in the area are trash, this one takes the cake.

Driving through and stop to get a breakfast on a bun, about 10:30 am. Lady takes 5 minutes to bring back change from a 20, all $1 bills. Say something if that's all you've got, I probably could have paid with something smaller. Then, I'm asked to pull around up front to wait. On a BOB. Seriously. It takes a couple of minutes to slap that together. This is the slowest whataburger I have ever been to and I plan to avoid it in the future. Update, it took 10 minutes. Understandable if there's a line. But there was no one.

This is one of the worst Whataburgers ever! They take so long to give you your food. Tonight, with an empty dining room, we waited over 25 mins and still didn't have any food. They "forgot" to drop our food. And when we tried to talk to the manager they were rude, not helpful and didn't want to give us a refund. Ridiculous!

Always takes so long. The staff is always standing around not doing anything and the managers don't know how to run a store worst Whataburger I've ever been too!

Whataburger is the best place on Earth!!!! I love it so much! It's my favorite place on the earth in fact I love it so much I want to go every day even though I'm on vacation because it's my favorite restaurant ever!!!!

The worst whataburger I've ever been to. I got here at 8:00 pm and didn't receive my food until 8:55 pm with ONE car in-front of me and on top of that they game me the wrong order. Will for sure never come back here again and do NOT recommend coming here!

This is my favorite Whataburger- It's fairly quick, they have always got our order right and we go here a lot. My only complaint is the food is mediocre warm. By the time we get home which is 3 min we have to reheat it all. ESP the burgers- they are cold. Guess we've gotten used to that - if they could fix that issue this location would be great!

They don't know the difference between jalapeños and pickles. I ordered jalapeños on my burger and they gave me pickles ‍

Terrible service just 4am two cars and I'm waiting for 40 minutes for one meal. The guy at window was very polite though. I usually just drive to the friendswood one. Every time I come here the service is just terrible.

Never fails, they ask if you want any sauce and then you get home and there is no sauce in the bag. Why ask if I want ketchup if you are not going to put ketchup in the damn bag. Poor service

Came here two days in a row when it wasn't busy and waited 30 mins for one burger.... How does that work

Don't use the curbside service. 8 card got through the drive thru that arrived after us. We arrived within the time frame they gave me too so no excuse. Curbside is not priority.

Negative stars if I could. Worst Whataburger in the area. I just moved to Pearland and been here twice. Every time I've come, items are missing from my bag or the wrong order completely. When I've returned So they can correct my order....neither time did i receive an apology. Horrible. Drive the extra 10 min and go to the one on 288

Whataburger is a Texas institution! Not liking this place is just un-Texan. All locations (I think) are open 24 Hours a day. They have a variety of speciality burgers. Today I got the sweet and spicy, it's amazing every time. The fries are thin and crispy, as they should be! The food is always consistently good. You can't go wrong with Whataburger!!

Whataburger is the same almost everywhere. This Main St location is a smaller space than what I've seen in most Whataburger joints, and the service, though mind blowingly slow, was polite and cordial. Thankfully it's a Pearland location and not a Houston one, or presumably the late night lines would be much longer. For most locals, a question that often comes to mind is, "what's the big deal?" And that's just it, it's not. This location, along with it's many neighboring cousins is not special, it's just fast food. Fast food served 24 hours a day, breakfast, lunch, and dinner items all available anytime. And it's no secret, Whataburger is terrible for you. But when you're driving a group of intoxicated people or just looking to get fat, Whataburger can do that for you. And this location at Pearland can do it much quicker.

This location is really going to crap. Every time I go through the drive-through, they tell me to pull forward and wait, and there's already usually two or three cars waiting for their orders. This particular time, they tried to bring three other orders out to my car that weren't mine. When they finally brought mine to my car, the fries were cold so it had obviously been sitting there for a while. I can't remember the last time I receive appetizing french fries from this location.Every time I come here their food just gets nastier. It used to be my favorite fast food place to eat, but no more.

I have NEVER experienced a Whataburger Burger so disappointing like I have just now. The Burger was cold and was served on wilted lettuce. Along with cold fries. I guess since this is the only place open during these hours on this side of town they can be jerks and not care about their food. The service was ok though.

Big W for the whataburger franchise. This place is amazing food, Jack is the best employee there, he took our order and was fast and friendly but not over the top. Some of the customers were being a bit dense though, complaining to employees about stuff they can't control. Overall great!

waited in long line for about 15 minutes for my food to come out cold. (dont ever come here!!!)

Just flew back to my hometown of Pearland from California. Decided to take my wife to Whatabureger. Went through the drive thru, saw them drop a large drink on the door of the car in front of me. Then after waiting in the drive thru line. The gave us our bag. It was missing our order of onion rings. The fries were cold, my whataburger with bacon I ordered was cold as well. The cheese was not even melted on the burger. Complete disappointment. The staff looked in complete disarray. I'll take in-n-out any time of Whataburger and that's not easy to say growing up on Whataburger.

Manager last night 9/7 was awesome. Great people skills. What-A-Burger should be proud. I got a double meat Jr. And it was awesome. I added bacon. The tea was made just right. Had to get an apple pie. It was just right. Everything was so good I had to get a strawberry shake. I was done for the night.

Always check you order before leave the restaurant I had to come back all the way from my home to the restaurant because my order was incomplete They have a poor costumer service Don't offer even a water cup

Fantastic experience!!!!!!! Service was amazing! I thought I was at Chick-fil-A. They even said "my pleasure!" Food was fresh and hot. 5/5 stars for suuuuuuuuureeeeee. Great job guys!!!! Keep it up!!!!

Pull around to the "VIP" spot. Shit pisses me off so bad! Just wait over there forever so we can fake our drive thru stats. Whataburger is the worst!!

Would be much better if when ordering, you get what you ask for. Simply ordered a large drink. Costly at $2.50. Asked for extra ice, told them to fill the cup all the way with ice then add the drink. The ice needs to last me all day. Got the drink to my final destination 5 minutes later and it had less than half a cup of ice. Sounds like a small problem and it is, but that isn't what I ordered and its not the first time its happened, which is why I told them specifically what I wanted. Just listen to the folks ordering and maybe your customers would be happier. I won't be back- costs too much not to get what I ordered.

Time and time again the service is below standard. I place a curbside order every time I go and every time we are made to wait way past the pick up time. Also, at each visit after leaving we find out our order is wrong :( we will not be returning to this location again and we were avid patrons!

Love this Whataburger mainly because it is down the street from me. They do make mistakes more than usual however are very prompt to fix the mistake no questions asked. Very nice management (forgot her name) but staff looks worn out most of the time, smiles are not a norm here from them. So early in the wee morning I ordered my Sweet AND Spicy Bacon burger it was fantastic, of course I whatasized and fries were old and onion rings were over cocked. Dr. Pepper of course was on point. There is just something about Whataburger Dr. Pepper that no one can imitate! Non the less keep up the good work

I just went and did not receive one of my fries when I was clearly charged for the whole meal. I ordered three meals and asked for ketchup when I got home I realized they had only given me 2 packs of ketchup for 3 meals. They had us pull over and gave the people in front of us our food and then handed it to us without us knowing if the people in front of us had touched our food. Very disappointed!

I have gone to many different locations for whataburger and by far, this is one of the best locations Ive come to.. and bonus, it is close to home. Drive thru goes quicker and the food has always been great! The workers at the drive thru are always friendly.

Super slow. Waited almost 20 mins at fhe DT to get 2 burger order,without drinks and sides. They also did not include any ketchup in the togo bag as requested.

Fn wasted 30 mins of my life waiting in line for something that failed to put food in a bag If I could give a negative star I would. I love the honey butter chicken biscuit and I crave it every time I see Whataburger and if I do get the chance ( bc i have children) its usually in the middle of the day (suprise honey butter chicken biscuit isnt served in the day). So now i finally have the opportunity to get this amazing delish biscuit at night 12 pm kid free for the one night of the year, and I order this biscuit, get the bag, arrive home 10 mins later and GUESS WHAT THE DAMN BISCUIT OR THE BURGER I ORDERED WASNT IN THE DAMN BAG!

8 out of 10 times this place is brutal! If you see that the line reaches the street consider going elsewhere...by the time they take your order at the street and you wait 20+ mins. to get your food that's been sitting and waiting, I guarantee that your food will be cold and soggy...their fries aren't great but they totally suck cold. Love the VIP treatment, lol as if you havent waited long enough you get to pull forward and hope to god you get your order correct...you're never even given a receipt either to justify your order when its incorrect. This place needs to figure it out and do better...during my stay in line I counted 7 employees inside at the front counter alone, I cant imagine they are under staffed but who knows. Painfully im a Whataburger addict and apparently a glutten for punishment because this location is so close, I should bite the bullet and drive a little further. Smh!

One of my favorite locations to visit. Service is always friendly and lines move fairly quick depending on what time of day you come. I've never been inside, so I don't know about how clean the inside or the restrooms are. But the food is always hot and freshly made.

I love whataburger it's probably one of my favorite fast food restaurants EVER if they ever shut down whataburger I will literally die. i est there probably 3-5 times a month I LOVE IT. i love whataburger!!!

If you don't want to wait till 11pm to order breakfast, Ask for the Chicken Strip sandwich with honey butter sauce