Sabrina N.
Yelp
I rented a Brookyn Style bicycle from Wheels Up location on Water St and it was a pleasant (easy) experience. I picked up and dropped off myself as I was staying at a nearby Inn. I really liked that they had a different type of bicycle to offer (other than the regular hybrids and beach cruisers) and the bike was pretty much brand new. I didn't like that they wouldn't add a basket (they claimed it would scratch the bike, even a straw one) but the bike did come with a small pouch in front, not enough for beach towel or anything more than personal belongings but not a big deal. It all went smoothly and easy. The only reason I did not provide them with 4 stars was because two days later, I wanted to rent the bike plus one for my husband as well again, this time we had moved hotels to Oak Bluffs, and called up to see if they would deliver two bikes to us. I was surprised when they said NO. I told them I specifically liked their bikes and that I had been a customer just a couple of days prior but they said, sorry "NO" our "truck is all full today". This was a disapointment, since all other companies in the island deliver to and from each of the towns (specifically between Edgartown where they are located and Oak Bluffs). Before deciding to say no, I heard the person on the phone ask someone (probably manager or owner) and the question was "how many days" when we said "one", they said flat "NO". so this was a little disappointing. We rented instead in a place in Oak Bluffs who was happy to deliver and at a lower daily rate too, so at the end, not a big problem for us, but worth mentioning to others.