White Oaks Conference Resort and Spa

Our group of four ladies had an absolutely wonderful experience at the hotel spa and restaurant. From the moment we arrived, we felt welcomed, relaxed, and truly taken care of. A special shout out to our reservation agent Lynn, who was very informative and patient with us while booking. The spa was exceptional — beautifully designed, calm, and impeccably clean. Each treatment was delivered with care and professionalism, leaving us feeling refreshed, pampered, and completely relaxed. The staff were attentive without being intrusive, and every detail felt thoughtfully planned. The restaurant was the perfect complement to our spa day. The food was delicious, beautifully presented, and full of flavor. Service was outstanding — friendly, attentive, and seamless from start to finish. It made our meal feel special and unhurried, exactly what we were hoping for. Overall, it was an excellent experience and the perfect setting for a ladies’ getaway. We left feeling rejuvenated, happy, and already talking about when we’ll be back. Highly recommended!

**Review – White Oaks Conference Centre** From booking right through to cleanup, the entire White Oaks team was top-notch. The staff were gracious, professional, and genuinely helpful at every step of our Annual General Meeting. The conference room we booked — for the second year in a row — was perfect for our needs. The AV team made all technical aspects completely seamless, handling every question and request with ease. The food was excellent. Lunch was delicious, snacks were well-timed and well-presented, and all dietary requirements were handled thoughtfully and without issue. Overall, the experience was smooth, welcoming, and extremely well run. After two great years, I can’t see us choosing anywhere else for future AGMs. White Oaks continues to set the bar.

Enjoyed a lovely weekend here! From the moment we arrived, we were greeted with smiles by an amazing team who were always eager to help in any way they could. The rooms were spacious and spotless, and the facilities throughout the resort were incredibly clean and well maintained. The highlight for me was how accommodating the staff were with my food allergy. They truly went above and beyond. They would check in on me and make sure I had more than enough options. One of the staff heard that I really wanted to try the gluten free carrot cake but wasn't able to because of the buffet, it was no big deal I was able to enjoy other options. However, they went above and beyond and surprised me with a fresh piece at our last dinner there, it was INCREDIBLE. Thank you to the entire team for taking such wonderful care of us. We can’t wait to return!

Fabulous stay! Enjoyed the couples kick back package. Room: 4.5 Well appointed very clean & fresh Stayed in executive suite on the 3rd floor. Restaurants: 4.5 Great variety and quality Spa & Pool: 4.3 Spa service was excellent, pool & hot tub was clean and comfortable Guest services: 5 From check-in to turn down service all staff here we very welcoming & friendly. One of the best properties we’ve stayed in the Niagara region! Will definitely return!

I recently started my role as an Executive Assistant and recommended three venue options to the company. The team ultimately chose to return to White Oaks based on prior positive experiences, as well as their fair and transparent pricing. My executives preferred not to be involved in the planning or decision-making process and entrusted me to manage the arrangements independently. While I would normally attend in person as an EA, I was unable to do so for this event and was initially concerned about how smoothly things would run in my absence. I was very pleased to hear that the executives were more than impressed with both the service and organization. Coffee service was ready upon arrival, the schedule was clearly communicated, meeting rooms were prepared on time, and lunches were well organized. A complimentary shuttle was also arranged for a wonderful dinner at Trius. Overall, the experience exceeded expectations. The team shared that it was an excellent event and that they would absolutely return in the future. In addition, the concierge team assisted me with booking private transportation to the U.S. and back to Toronto. They were friendly, professional, punctual, and a pleasure to work with.

Our family stayed at White Oaks in December, and from the moment we checked in to the moment we arrived at our room, we were greeted with warm smiles and genuine hospitality. The hotel was beautifully transformed for the Christmas season. The festive décor—especially in the entrance—was absolutely stunning and provided the perfect backdrop for many cherished family photos.||I had requested our room be located on a specific floor, and I was delighted that my request was accommodated. Thank you for the thoughtful attention to detail.||A heartfelt thank you to Joanna at the Playbar for consistently taking such wonderful care of my family. You always remember us, and your exceptional service never goes unnoticed.||At LIV, we were fortunate to be served by Serk for breakfast. If you’re lucky enough to be seated in her section, you are truly in excellent hands. She goes above and beyond every time—simply the best.||Until next time, we look forward to returning. White Oaks remains a special place for our family.

We recently stayed at White Oaks Resort & Spa as a Christmas gift from our sons, who spent a significant amount of money to give us a special New Year’s experience. The hotel itself is beautiful, and the amenities and overall quality of the property are excellent. However, we were disappointed with the check-in and check-out times, especially given the price point. A 4:00 pm check-in and 11:00 am check-out feels very restrictive for a luxury resort experience and left us feeling rushed rather than relaxed. During our stay, there were also squash and tennis tournaments taking place, which meant the resort was extremely busy with many families and children. While we understand the resort hosts events, the pool and gym were very crowded, and it was not the relaxing environment we had hoped for. Because of this, we didn’t feel inclined to fully use the amenities we were most looking forward to. It would have been very helpful to know in advance how busy the resort would be during this period, especially as this was booked as a New Year’s getaway meant for rest and relaxation. Better communication at the time of booking would allow guests to make more informed decisions. Overall, White Oaks is a lovely property, but management should consider revisiting check-in/check-out times for the price charged and improving transparency around large events happening on-site. With a few adjustments, the experience could better match the resort’s otherwise high standards.

Recently had a 2-day management retreat at White Oaks and it was a fantastic experience! Traci and Evelyn greeted us first thing in the morning and checked in with us throughout the 2 days to make sure everything was going well. Traci was super helpful with preparing for our meeting and also our off-site event. Our meeting space was clean, well-lit and with a view of the courtyard which was nice.

Amazing hotel! We had an incredible time enjoying all the amenities, too many to list. Top notch, way to start off our CA vacation.

I have stayed at White Oaks twice and can't wait to go. Initially, I was thrown off by the exterior, but I was pleasantly surprised once I entered. From the doorman to the front desk, everything was welcoming. I could get a great rate using an outside agency at the last minute, and I was delighted. Because of the late reservation, we were given a room on the 7th floor in the completely renovated tower. The 7th floor requires a special card to get there. The worker in the elevator said it is usually reserved for "important people" (lol). Well, we were important that day. That room is wonderfully made. The bed was comfortable, and everything was to our liking. We did not utilize any amenities but did dine at the Play Bar and Grill. My wife loved the Vegan options and was very pleased. Though I don't eat much red meat, I opted for the burger, but now I wish I had ordered the turkey burger. I have never been impressed with the Canadian version of a burger. The staff was wonderful as well and very attentive. The great thing is that the US and Canadian monetary exchange make the visit even more worthwhile. If you want to be pampered and well taken care of this is the place to be.

Beautiful spot. Very cozy and quiet rooms with so many activities and amenities available in the resort. Service was exceptional.

The service at this hotel really makes it stand out. Everyone was so helpful and they went above and beyond to make my mom's birthday weekend special. The room was clean and the bed was comfortable. Definitely will be staying here again.

My daughter and I stayed here fir two nights between Christmas and New Year. The staff are all wonderful. I mean a friendlier group of people you couldn't have asked for. Everyone has a great disposition. I'd stay there just for the staff! Room was clean and comfortable. Fresh pillows and linens. Beds not too soft or hard. It's an older property but they keep it in good condition. We are on property both nights. Dinner at Play and then Liv. Again. Super staff. Great service. A little pricey though for what you get. Especially Liv. So be aware. Thanks to all the staff!

This hotel is absolutely beautiful. The lobby is stunning and the pool is heated. The rooms are okay. They are very modest with no wow factor and the hotel is pretty stingy with towels and extended checkouts. The Pool: When we went swimming we had to go to the hotel lobby to ask for pool towels. They couldn't send this to our room? Then we were told, we have to leave the pool towels in the pool area and cannot take them back to our room. Let's just say, the walk to the room was a very cold one without a towel to keep us warm. With that being said, there were adequate robes in the room which we could have brought but they didn't look perfectly clean with lint bits and other elements on them. The following day we used the hotel tones to go to/from the pool. They definitely helped keep us warmer but being able to keep my hair wrapped in a towel would have helped more. Towels: In our hotel room, there were only 4 towels including one that was for the floor. That is definitely not enough to dry anyones hair and they were so small. Again we had to request more towels from the front desks. I'm not sure why they are so stingy on towels but we survived. The Pros: The pool was heated and there was a Nespresso in the room. The lobby was stunning and the hotel appears to have many amenities including tennis, which we didn't see. Would we return? Yes but we might try another hotel in the area next time.

We have been to this resort many times and it keeps me wanting to go back. Couple things... new rooms are Fabulous, but I love the spaciousness of the old ones as it makes it more comfortable. The food at LIV, is amazing. Fiona was spectacular, very accommodating and knowledgeable. I didnt get his name at the Play bar, a bartender with grey hair, this is the second time you were very rude to us. Thankfully soooooo many of your other associates made up for your nasty negative attitude. Sad thing my husband had a heart Issue there where we had to call 911, on our first day. All the staff were amazing and went above and beyond. But I have to send a big shout out to NICK at the front desk. He made us feel so valued and he along with others want us back to enjoy at a later time. He got us checked out, and on our way promptly to get home for my husband to get more medical attention. To all at white oaks, thank you you are all awesome. Especially Nick. Thanks for making us feel better about life when things looked down. We will be back soon. FC

White Oaks spa resort, is a wonderful place to stay when visiting Canada. From the beautiful decor of the place, and the great staff (Garry & Aaliyah). These two employees are great examples of what customer service should be modeled after. They were friendly, and took time to give us directions. As well as recommendations on sights to see and visit. The rooms are nice, clean, and relaxing. You can't help but to enjoy your stay.

The same weekend we booked a getaway, the weather wasn't in our favour. Freezing rain, chilly temperatures and just not the weather anyone would expect and want to experience when visiting Niagara Falls/Niagara-on-theLake. However, this turned out to be a great way to TRULY escape and have a relaxing getaway. Another thing is that, most of the time, we tend to use hotels only to go in and out to sleep only, so that was the perfect time to really enjoy the hotel and all its amazing amenities. White Oaks is one of the best places in North America to get a massage. and the Club has a cafe with delicious food, great views of the indoor racquet courts and squash centres, a nice gym and many more amenities. The hotel is also walking distance to the Outlet Collection at Niagara, which is a bonus. Lots of healthy food options at the hotel, staff is professional and friendly and the vibe of the place is perfect to relax. The staff also takes in little details into consideration and remembers them, then sends unexpected treats to the room. Their sweet gesture sure makes one incredible memory to add to the positive experience.

Great place! The location is excellent. About 5-10 minutes from most wineries. 10-15 mins from Niagara Falls and directly across from the Outlet mall (2 min walk). The staff is professional and friendly and you feel special as soon as you walk in the door. The rooms are nicely decorated and have a mini fridge. The beds are very comfortable. The Spa is amazing and well run. Appointments we're all running on time. The restaurants are great and the food is good. They serve Starbucks coffee at the cafe, but there is a full Starbucks right across the street from the hotel. The Health Club was quite extensive and large as well. Overall a great place to stay!

This was my first visit to White Oaks. Sept/5/19. I had reserved a treatment for "the perfect circle" I really loved my treatment. I chatted with a few ladies in the meditation room before I had my treatment and they all raved about the spa. I think my only suggestion to the spa would be: 1) Ask if the client needs an RMT. (I just assumed all massages were with an RMT that would be covered by most plans) (silly on my part for assuming and not asking) Lesson learned. Now I know 2) Ask if the client would prefer a male or female massage therapist. (only from what I observed) I felt like a soft velvet princess after my treatment with Amanda. I may be back.( I will ask for an RMT next time ) I would also like to thank the ladies in the meditation room for the interesting conversation beforehand.

Ooooh so fancy. Came here for a work dinner meeting. It is across from the Niagara Outlet Mall. My original plan was to stop by the mall before the meeting and indulge in a little shopping . But the timing didn't quite work-no new shoes for me today! White Oaks is just off the highway, very convenient location. There is outdoor parking which is free. I walked a couple min from my parking spot to the front doors. This could be unpleasant in the winter if you are dressed up and the weather is bad. But today it was lovely out. The front entrance draws you in with the relaxing music playing, sliding glass doors and lovely fresh flowers all around. It's beautiful and elegant and not at all what I was expecting. White Oaks is a classy venue and is well maintained. The washrooms are a tad older, but immaculate with flowers in water beside each sink. I was a little confused where my meeting location was. Turns out there is one more room a little off the main hall on the second floor. On each meeting room there is a tablet for signage-nice touch. The entire place screamed elegance, comfort and quality. For dinner I had salmon. It was utterly delicious with blueberry sauce! Wow. I enjoyed my salad, everything was fresh. Waiter was very attentive but not at all overbearing. This is such a nice venue for a work meeting. I will be angling to come back here soon.

A perfect quick weekend getaway! Although the hotel is not new (amenities like the pool are outdated), it's been well kept and renovations are constant so that the maintenance continues. Staff is professional, friendly, and the heart of White Oaks. Rooms are clean and tidy. The usual toiletries are provided for organic hand soap, body soap, shampoo/conditioner, and lotion - but do bring your own toothbrush and toothpaste. Spa is also nice and looks pretty clean, with a dimly-lit relaxing lounge offering water, tea, and green apples to snack on while lazing in the plush spa robes. Restaurants within White Oaks are very good value and portion sizing (appetizers at Play are large enough to be mains, and Liv has a spa-like atmosphere and delicious broken eggs breakfast which includes coffee or tea in the price). Best part is that the location is super convenient, right across the street from the outlet mall and within 15 minutes drive of anywhere in Niagara on the Lake. Would be happy to recommend to anyone staying in the area.

Just got back from a fantastic girl's getaway!! Amazing as always!! Cheers to Amanda at the front desk for making everything as easy as possible for us. She even recommended some fantastic cocktails at Play!! And yes... they were delicious. We all had massages at the Spa. Heavenly!! I always feel like butter after. The steam room, the sauna, the hot tub.... what more could u ask for really? Maybe warmer weather but that's beyond their control!! Thank you to all the staff for always making our trips to White Oaks so awesome. You are why we keep coming back!!

We picked this place because we thought it was off the main strip and it would be more peaceful. We thought it was a good pick for our honeymoon, but there was tons of kids and they were running and screaming all around the hotel especially in the pool area. Nothing romantic about this hotel. I gave it 4 stars because everyone who worked there was extremely nice and the room was very clean. I really do think the owners should really considering updating the pool and hot tub area. As well as having a separate "spa facility" for adults only.

We spent the day touring Niagara on the Lake and visiting several wineries. We were supposed to stay at Embassy Suites at the Falls but cancelled a few days earlier because we left home without our passports. We stayed in upstate New York an extra day waiting for our passports to be sent overnight. I never rebooked the hotel before leaving for Canada and I'm glad I didn't. I booked this property on Hotels Tonight app last minute for 94.00 and glad I did. It was close to the wineries and offered free parking and very comfortable rooms. We went to the Falls the next day and I was glad to have stayed far from the crowds and strip style of Niagara Falls Hotel zone. This is a full service conference facility -- has everything you could want in a hotel.

My wife and I had been hoping to have a little weekend getaway for the family day weekend, and asked around about where we should check out. A bunch of people suggested Niagara-on-the-Lake so we then had to pick a place to stay. After a quick Google we heard lots of good things about White Oaks, and managed to find a deal on Expedia so we booked it. Overall it was perfectly fine, but rather average, and I expected more for the price we were paying. The staff was friendly and courteous which is nice. The front desk in particular was very friendly and warm, and was poised to answer any questions or concerns we might have had. The "resort" is quite large, but does just feel like a standard hotel. We stayed in one of the tower rooms, which was apparently recently renovated. It was nice enough, and quite spacious, but felt like the space wasn't used to its full potential. We both had massages at the resorts spa, and while the massages were nice, we were a bit surprised at how quick the overall spa experience was. We had been to other places in the past where you may only have a 60 mins massage, but are then allowed to stay and use whirlpools, lounges, etc. to make a day of it. Unfortunately this spa doesn't have any of those sorts of things, it's very "you're in and you're out". Which brings me to the pool situation. Yikes. Clearly this is one area that hasn't been renovated. The pool and hot tub both looked as though they had seen better days. There's also no change rooms attached to the pool area, so you would have to change and walk around the hotel grounds in your swimsuit, which just seems odd. There are a couple of small restrooms in the pool area, but they too looked as though they had seen much better days. My wife and I were so turned off we decided to skip the pool entirely. We didn't have a chance to eat at both restaurants, but tried their more casual restaurant "PLAY" and enjoyed a nice meal there. Their caesar salad was excellent, and I would definitely recommend that. Overall, we had a nice time away together, which was all that really matters, but for the price we paid we kind of expected more. One thing you can't beat is the location: you're 15 minutes from just about anywhere you need to get to, which is certainly a benefit. But it does feel like the resort is banking on the convenience factor, rather than making the best experience possible.

My fiance and I went here this Summer! It was our 3 year anniversary. We were so happy!!!! Especially the bed. We both had the greatest sleep ever. SO much that we contacted the hotel to ask about the mattress that they use. We got the company name and we will be ordering our mattress for our future home. Our wedding is this October 2018 and we can't wait to furnish it with the new found mattress!!!! Thank you for making our experience lovely!

Let's get something clear- the place is lovely. Truly. Their fitness centre is quite impressive and their spa looks legit. But the rooms (at least mine) was nothing out of the ordinary. I bought two apple juice through room service and it literally cost me almost $15. The pricing is absolutely ridiculous. You have no breakfast included either. I have stayed at 5 star (4 diamond) hotels before and I was seriously disappointed with this place. If you are going to declare the place ultra swanky and upscale- let its decor and property reflect just that. The decor seemed outdated, the bathroom was just slightly better than a motel bathroom. I have been to lesser rated hotels in niagara falls and had actual jacuzzi bath with jets. Lap of luxury hotels are ceiling to floor in granite and marble,,,...crystal chandeliers and the softest Egyptian cotton sheets your skin has ever felt. I hope they step up their game before they lose a star or two. The service was absolutely amazing and perhaps the reason people return to this place. The concierge is on point and incredibly helpful. Front desk is so accommodating and professional. I was thoroughly impressed with their staff's kind disposition and the overall of the hotel's upbeat management and administration. Overall, not worth the price (in my opinion).

Nice resort for a relaxing stay with excellent amenities (gym, tennis courts, squash courts and pool with hot tub). They are in the middle of renovations so I imagine the new rooms will be a perk. The front desk and concierge were great. We stayed with the wine package and had a fantastic tour delivered by our driver Brian. We went to 4 wineries that were each unique. Fiona and Heidi were excellent servers in the Liv restaurant and the food was delicious for dinner. Do yourself a favor and skip the breakfast there. . .not worth the price.

This is a very nice hotel. Our room wasn't exactly what I expected, but it had plenty of storage space and a nice bathroom with a large vanity. The room itself was very small, but the storage was sufficient. The room was spotless. There is a gym, swimming pools, tennis courts, a concierge and two restaurants. We upgraded our room, but it really didn't seem to be an upgrade. The mini fridge listed in the amenities is actually an old cash bar refrigerator. There are little compartments for There is very little usable room in the fridge. If you plan to store leftovers in the fridge, forget it. Service is beyond amazing. We ordered room service from Play on the first night of our stay. I had a caesar salad with salmon and Wylie had the roast beef sandwich. The food was delicious. Parking and internet is free!

This is a luxurious option if you're visiting the Niagara area. I'll get my complaints out of the way first: The beds in the tower are hard. Some people may like firm beds but for the rest of us this is uncomfortable. I woke up with a sore back each morning. The problem is that to get softer beds you have to take a room in the main part of the hotel and those are double size, not queen. Plus those rooms aren't as nice. I was disappointed that the staff was unable to locate a fan for our room. Every time we stay in a hotel we request a fan and they always find one. I've even had staff give us the one from the office before, and at less expensive hotels than this one. This is a huge resort with a conference center, massive fitness center, restaurants, etc. Hard to believe there wasn't a fan somewhere in this building. The pool is small for a resort this size, especially when the hotel guests are sharing it with the gym members. I hope someday they will add a pool or expand the pool to match the caliber of the resort. OK, pros: Beautiful, clean resort. Friendly but not intrusive staff. Rooms in the tower are spacious and nicely decorated. We heard people in the hallway at times but never heard the people in the rooms next door. The gym is impressive! Strong Wifi signal in the room, easy to connect. You can walk across the road to McDonald's and Starbucks in moments. A few minutes further and you're at the nice outdoor outlet mall. Easy on and off the QEW. Quick, easy drive to the falls area. Easy drive to the cute downtown of Niagara-on-the-Lake. Can't speak to the food, spa services, or concierge services as we did not use them. While we would have preferred softer beds and a fan, overall this was a lovely getaway spot for our family and our trip to Niagara Falls was enhanced by choosing to stay at White Oaks. High recommendation.

Just spent a bachelorette weekend here and I'm giving 5 stars because of how amazingly accommodating they were. We arrived early and only 1 room was ready so they let us put our stuff down in that one first. The staff was more than willing to help with all of our luggage. Multiple things were requested from room service and arrived faster than any other hotel and on top of that, the desk woman called every time to make sure everything had been brought up. We reserved multiple rooms for dinner/brunch for our bride to be and the service was beyond accommodating. I didn't use the gym but anytime we said where we were staying to the locals, everyone raved about the gym and how they were members at the club. Thank you to the staff for providing us With such a great experience.

This hotel is beautiful and better yet with staff that absolutely blew us out of the water. From Amanda at the front desk with the warmest welcome, to Michael the best doorman/concierge ever. Thank you so much for the bottle of wine for my babes birthday, it was such a sweet surprise. We couldn't thank you enough for making us feel so welcome. The room is also very clean and nice! We are so extremely pleased we chose to stay here!

Have been here a couple times for the food only, so that's what I am reviewing. Delicious and presented well. Seating is amazing, and the entire resort is wonderful to walk through and explore. I could definitely see myself choosing this venue to host an event for a large group.

Fantastic service! Where do I begin? We went to the spa the first day, for a Morroccan body wrap and relaxation massage. Enjoyed both services, would highly commend the body wrap! One drawback was the Preen blow dry salon. Although they operate as a separate salon, it has mediocre service. Watch out for inexperienced staff! I booked an appt. for a wash, blow dry, and style (all a flat fee of $30). It was terrible service! It started out well with a wash, but when I was offered a seat at the stylist's station (who also worked the reception), it was unkept and dirty. Also the towel my hair was dried with (now wet!), was left on my shoulders and I was not even given a smock to wear as she worked on my hair. Loved everything about the white oaks spa!!! Just be cautious of Preen.

10/10 best experience I have ever had! We just recently had our wedding reception here and stayed over night in the hotel. I cannot rave enough about this place! I had the pleasure of working along side Ayah D. Who helped plan and set up my PERFECT wedding brunch! She went above and beyond for me. I could not have asked for a better coordinator. She was kind, genuine and so flexible! She never made me feel like I was annoying (which we all know brides can be from time to time) every single time I called her she answered the phone full of joy and reassured me through everything. I felt so much confidence working with her and I am already giving recommendations every time I hear the word wedding! All of my event servers were over the top helpful and filled with joy. They were each wonderful! The event space and overall building was pristine, it was so organized and clean. During our event I rarely even saw a dish on the tables. The outdoor space was gorgeous and full of beautiful flowers and perfectly kept greenery. It was amazing for photos. Not only were the adults treated like royalty here but every child at our function was treated with upmost respect and kindness. The hotel staff, the concierge service, restaurant staff (LIV), spa staff and everyone in between were so wonderful. We have already booked our return and plan to celebrate every anniversary at the white oaks. Many of the guests from our wedding also plan to return for private get aways and future functions. If you are considering a wedding here, a weekend get away or a business trip.. DO IT. You will not be disappointed. & if you ever come across an issue they will correct it for you in an instant.

I don't even know where to start with this place. I'm legitimately speechless with my experience here. The American dollar being better up in Canada also helped, too! Went here for a relaxing overnight near Niagara Falls, and left pampered, relaxed, and shopped out. The resort is close to Niagara falls, yet far enough away from the traffic and tourists. I didn't utilize all of the amenities, but there is a spa, gym, and pool available on site for guest use as well; had I had more time here, I probably would have been glued to the pool! It is also right across the street from the outlet mall, so if you want to do any shopping at some name-brand stores, you have quite the selection to choose from. The suites are immaculate, spacious, and comfortable, and ours came with a fireplace; perfect after a cold night out at the outlets! The bathroom also came with heat lamps, a walk-in shower, a whirlpool tub, and a bidet (I've never used one, but was surprised to see it in a bathroom!). I would absolutely come here again. It's so close to some great sites, yet far enough away that you can actually unwind, relax, and enjoy all that Niagara-on-the-Lake has to offer. Definitely would recommend!

Located right across from Niagara Falls Premium Outlet mall. White Oaks Resort is a perfect place for a romantic getaway. Minutes to Fallsview Casino, gives the serious gamblers a chance to visit the casino and then relax and be pampered in there. Staffs are helpful and friendly. The spa in this resort is truly amazing, I strongly recommend it. Also there's a good restaurant downstairs on the ground floor.

Top of the line staff, made us feel like royalty. Terrific food, spa, pool, and service. Very accommodating and clean.

Stayed here one night and had 2 spa treatments: SPA: - spa was exceptionally clean, pretty, comfortable; staff was friendly, calm and patient. - the massage was wonderful; the Fire and Ice facial was also relaxing and felt nice during, however I didn't really notice that my complexion looked better after - in fact it was quite blotchy and my skin felt tight. ROOM: - clean, comfortable, spacious - bed was OK; the mattress and pillows were not super comfortable and probably need replacing - the heater/fan/AC was perfect - you could adjust it exactly how you wanted; it was however a little noisy, and startled me awake a few times in the middle of the night. - TV: not sure if this is widespread or just my room, but many of the channels were pixelated or would freeze constantly. SERVICE: - wonderful! Everyone was super friendly, even if staff just passed you in the hall or elevator, they would greet you and ask how your stay was. FOOD: - I ordered private dining to my room; food was average, and also very expensive. I did have dining credits through my package, but I found the money did not go very far, way overpriced food. Plus they add an 18% service fee which personally I think is a little steep, considering their prices. FACILITIES: - super clean, but a tad outdated - the hallways in the accommodations part are dark, could use some more light and maybe lighter wall colour. - there was constant noise, I think due to construction because I saw so many maintenance workers. Even early in the morning I could hear knocking/drilling/banging, which was kinda annoying. - Sauna and Steam room were awesome, change rooms were clean. Lots of towels available (although they were TINY TOWELS!!) Despite some areas for improvement, overall it was a great stay and I would go back.

This is a very classy, dated place. The 30-40 year old Formica bathroom counters tell the tale. It would be rated higher except for an important but fundamental dishonesty: This was booked on Hotwire for around $100, which seems like a fair price in season. Note that the place is at least a 15 minute drive into town, but with a car it is not unreasonable. However , the prepaid reservation was up charged for a Resort fee. I have only seen that in Hawaii and some Florida places, but it usually noted in the booking. No warning here, Caveat Emptor dear traveler.. Nice place, but Internet pirates . If you go prepare to be clipped for $15 plus tax, about $17 US.

My husband and I scored a last minute deal here last night and this place is wonderful. The person I booked with over the phone was very pleasant, the grounds are gorgeous and the room was very very nice and comfortable. We checked in late, so naturally requested a late check out. They charge $25 for each hour past 11. So we made a later checkout at 11:30 for no charge. We woke up, enjoyed the pool area and were out the door with some dining recommendations and free tasting vouchers at Niagara On the Lake from the concierge. All the staff was wonderful that we encountered on our brief respite and we can't wait for another night away soon!

This was a great hotel. Small area for rooms but it also includes meeting rooms and a large indoor gym center and spa. The rooms were spacious and well maintained with comfortable beds and linens. The staff was very friendly and more attentive and helpful then almost any other hotel I have ever stayed at. I had to change hotels due to a business meeting and they were very helpful in arranging transport by their house car/suv to a nearby competitor because as a guest that is what I needed. Staff went above and beyond what was expected. I would stay here just to have the staff take care of me.

My boyfriend surprised me by taking me out for a weekend at White Oaks Resort and Spa, to celebrate our anniversary. We had a room in Room 313 (called the Niagara Suite). The room looked great and it also had a jacuzzi in the bathroom. However, when we decided to use it (Saturday night) the jacuzzi did not work. We called the front desk and explained to them the situation and since management and the mechanics were gone for the night, he would let management know the next day. This was understandable to us since the issue occurred late night on Saturday. The next day, during checkout, my boyfriend told the front desk that the reason why he decided to book the room was because of the jacuzzi. This was $125 over the cost of a room without a jacuzzi. We thought that the front desk would be understanding of our situation, however she only offered us $50 off at the time of checkout, or a conversation with management could be organized. She made it clear that it was either one or the other. We understand that the front desk has limited 'powers' when it comes to these situations however I feel that she did not try to 'help' us, considering the costs of the room paid. This has been extremely frustrating and I would not recommend going to White Oaks Conference Resort & Spa in Niagara-On-The-Lake. The customer service is lacking and I feel let down by this experience.

Stayed overnight for an event I was participating in nearby. The hotel is clean and the staff are friendly. The rooms are a bit dated, can be stuffy overnight and the sheets are loud. Every time one of us rolled over it woke me up. The pool area leaves something to be desired...quite small and they tell you you can't use the hot tub past 9pm for "maintenance" though there wasn't any maintenance going on at the time. The prices of the room service are outrageous so we had to go searching nearby for food which is not easy because the location is very obscure and not much is close. It's not convenient to walk anywhere to eat when at the hotel. Overall, not my favourite place to stay but it was close to where I needed to be.

My sister had her wedding (garden ceremony & brunch buffet) at this resort this weekend and let me tell you how impressed and satisfied we were with everything. We've been dealing with this venue for about a year and it has been a very pleasant experience for all of us. Josie was our wedding coordinator and she's very reliable and just lovely to deal with. Our flowers were done with Michelle (florist who does flowers for the hotel as well) and the flowers were absolutely stunning..I wish they would last forever! Decor & food were great with one of the best eggs Benedict & dessert selections. Matt in the catering is very nice and helpful. All the servers were very attentive. From the first day we came to White Oaks until the day of the wedding, we are consistently impressed with their customer service and the friendliness of all the staff here. They are very accommodating, the garden is beautiful, and the rooms are spacious with free Wifi. The resort will often have live pianist playing music pieces or a guitar player in their dining rooms which adds nice ambiance to the resort. They even gave us complimentary dessert when we went to Play for dinner that evening once they figured that we just had a wedding there. I've been to many hotels/resorts including The Ritz in Toronto and let me tell you that White Oaks resorts definitely deserves a 5 star from me. Their service, value, and venue is the best there can be and I would highly recommend this resort for anyone wanting to plan a wedding or even to drop by on a weekend to relax! Very personable & I can't wait to come back! I wish I could have tried out their spa but didn't work out in our time schedule so we ended up using a different spa facility. I heard good things about this spa though so I will make sure to try it out next time. We LOVE WHITE OAKS!!

Completely over rated and not worth the money to become a member. The whole place is completely outdated, almost always issues with either the hot tub or the steam room. Hotel staff are extremely rude and made me walk around the building in a snow storm when I even had my membership card upon request.... NOT a 5 star experience either prices need to go down or quality needs to go up.

Could this be any nicer?! Nope. I came for a business meeting and wish I'd have brought my Family. I checked in late and ordered room Service. Oh my - it was Delicious!!! Try the eggplant Parmesan. Might has well have been in Italy. All kinda Of things I didn't get to try. But the spa Looked Great. I saw a pool Fitness class in progress. Definitely a place to Return to.

Here for a 2 day conference. It was an odd blend of good, bad and ugly. First the good: Great rooms that are spacious and well appointed. Staff are attentive and pleasant. The bad: Food. I had six meals while here including one in a private dining room. In all cases the food ranged from just okay to downright unpleasant. Worst was some kinda beef - I don't know whether it was supposed to be a steak or a piece of prime rib. Either way, it was not good. And then there was "seafood medley" which was basically a variety of baked fish in a simple white sauce. Yeesh! Breakfast and lunch buffets had better variety than a simple continental breakfast, but it all felt a bit tired. The ugly: Everything! The bar and the restaurant were really, really ugly. The restaurant was really poorly lit and featured a weird plexiglass tube through the center that looked like something out of Clockwork Orange. The bar was dark and had pretty much nothing but dinner table seating. And then there's the location. Niagara-on-the-Lake is beautiful and St.Catharines isn't too bad either. But this place is right in the nether region between both. It's basically at the foot of the Niagara Skyway with the highway in earshot. The surroundings include corn fields, a few small factories and a giant outlet mall under construction. Overall, it's an awful place to spend time. Overall, this is clearly a tennis club that grew up into a conference facility some time in the distant past. Perhaps the rates make it worthwhile? I don't know, but it's not a very pleasant place for a multi-day conference.

I have been to White Oaks for a few conferences now and like the facilities. The meeting rooms are large and well lit with ample natural lighting. They have also done a good job of keeping the natural surrounding in tact with large trees that separate the space from the massive freeway that it is just off of. Conveniently located, I have always found the staff very helpful and attentive. The rooms themselves are large and comfortable and I like the touch of leaving out fruit, beverages and other snacks throughout the day. I have only eaten at the buffet and, for a buffet, it is decent. There is a broad selection and the quality of the food offered is quite high.

I wanted to like White Oaks more than I did. Several things diminished the enjoyment of my stay... more on a cumulative basis... The first thing I encountered occurred when we pulled in to check in. We parked in front and the valet offered to take my bags. My wife and I each had a small overnight bag and a clothes bag, so I said I'd bring it in myself. He said that was fine and retreated. I brought the bags in and set them on a baggage cart while my wife checked in. I started out to move my car to a parking space and the bellman said "Thanks for stacking your bags for me on my cart. I'll take them up now." I said I'd move them to the other cart and he said "they're both mine" and started to wheel them away. I folded and let him wheel them off. When I later mentioned it to the front desk, I was told "Oh yes, they are very protective of their carts, if you use them, you have to let them take care of the luggage." This set the tone for the stay! The room was nice (even extra-large) and the housekeeping was very good. (nice turn-down service with mints). Dining at the LIV restaurant was merely OK. The service was good but the meal was really unremarkable for such an expensive place. My wife had pork tenderloin and I had duck breast and we shared giant prawns for an appetizer. (The giant prawns were fun if you're a fan of Beetlejuice but sort of waterlogged and not much flavor.) The next evening we stopped in the bar (around 8-ish). The bar was mostly vacant but for a loud-mouth, slightly inebriated lout was "holding court" at the bar and speaking in a large voice. He dropped the f-bomb a few times and the bartender (who seemed to enjoy his company and repartee) stood at his elbow and kept talking to him. My wife and I moved as far away as we could but it was not a pleasant venue to enjoy a drink, so we left. I'm sure it's tough on a bartender to control an unruly customer, but he made no effort to quiet this guy down. As a last FYI, this place is about 20 minutes from the wineries, the Shaw Festival and from the center of town, so it's not too convenient if that's what you're there for.

Had a wonderful experience for a one night getaway to white oaks. As soon as we entered the building, the greater guided us to the front desk where Tina was extremely and genuinely pleasant and kind. She was able to book us into dinner at a perfect time. When we spoke with the spa, they where able to accommodate both of us for a facial and massage last minute ( although the spa/hotel was highly booked). Further, when we ordered room service, Tina sent us wine cheese and snacks with a greeting card. We were both floored as this was exceptional service. At dinner, the staff treated us as if we VIP and given great service with complimentary champagne, delicious meal and many laughs Certainly a wonderful time, thank you for the very positive care!

Good service... Very welcoming... The room size is big and the bed is very comfy. I would come back here again.

Have stayed here in the past. Beds are very hard like foam . Rooms are generally clean. Front desk staff were friendly. Had my breakfast, which was Eggs and Peameal Bacon. My bacon was blackened to a crisp. Funny thing is, when I stayed here two years ago, I remember getting the same thing.

Although an older hotel, their service was very good. I am attending a conference here in the conference space worked wonderfully. Their meal choices were also very good and cater to all different diets. The best part about my room with the water pressure in the shower! I felt like I was getting a massage every time I jumped in the shower which was wonderful.

From the minute I called to book, service was exceptional. The room, although dated, was spacious and clean. Our visit to the spa for a massage was wonderful and the meal we enjoyed at Play was delicious (and I was impressed with the gluten free options!).

Our group visited White Oaks for a two day off-site corporate meeting. The interior design and layout is sightly dated, but that really becomes a minute issue when considered alongside the stellar overall experience. The food at the private functions dining room was both interesting and accommodating; the meeting rooms were spacious; the supplies were abundant; the decor was well maintained from area to area; and of course the staff were always willing to assist. Phil working the lobby was particularly helpful, and his actions really embodies the service culture of White Oaks. We definitely enjoyed our time there staying as a meeting group guest.

I am not lying when I say you feel like royalty here. If you've never been to White Oaks, do yourself a favor and come. It is a little bit pricey but totally worth it. I've come a couple of times with my mom, and both times we did their "shop til you drop package." It's $175 per person and includes an overnight stay in one of their beautiful rooms, (2) $50 credits to their spa, (2) $15 breakfast credits to their 5 star restaurant, LIV, located right inside of the hotel, and (2) $20 gift cards to their outlet mall right across the street. So basically out of the $175 you pay, you're getting $85 back in credits. Again, the rooms are gorgeous and the beds are one of the most comfortable I've slept in. They even left a free bottle of champagne in my room this past year because it was my birthday! Both times I've come, my mom and I used our $15 breakfast credits at LIV, and this last time we ate dinner at this restaurant as well. The food is exceptional and the service is amazing. For your breakfast credit you get the option of ordering one of the items off the menu or using the breakfast buffet. I highly recommend ordering off the menu...the food is far too good to be wasting your credit on a buffet. I've gotten the eggs benedict both years, and both times I wasn't disappointed. The hash brown that they give you to go along with it is perfect and crunchy. As for dinner, we did the dinner for two option. We were given three different kinds of delicious breads with different butters that paired followed by our caesar salads. Then we were each brought over a sample of the chefs creation that night...they called it a "peu de gout", which means little taste in French. As for our entrees, we each got the filet...amazing and I'm going to leave it at that. And finally for dessert we got the chocolate fondue, which came with various fruits to dip along with their homemade marshmallows that are soaked in champagne. Now as for the spa....the $50 credit that you receive with the package isn't even close to being enough because of all of the treatments you're going to want to get done. So be prepared to spend a little extra here. The spa is absolutely GORGEOUS. From the locker rooms to the relaxing waiting area in between treatments, everything is beautifully decorated, elegant and peaceful. I highly recommend getting a massage. The first time I came I got just the head, neck and shoulder massage and that was amazing. This past time I upgraded and got the hour long full body. I didn't want to move...best massage I've ever had (and I've gotten a decent amount of massages at a bunch of different places). While I was getting my massage, my mom got her hour long facial. I've never been a fan of facials but she is and she said it was the best one she ever had. After our first treatments were done, we enjoyed our 70 minute long spa pedicures together. THAT'S RIGHT. A 70 minute pedicure. Yes, it's expensive...but yes it was the best, most relaxing pedicure I've ever had. Along with all of the usuals that come with a pedicure, we also received a hot stone massage and paraffin dip. These were my favorite parts. Safe to say my mom and I were feeling pretty amazing walking out of that spa. I can't say enough good things about White Oaks. I highly recommend that you splurge at least once in your lifetime and come to White Oaks and get pampered. You won't regret it.