WHITEbIRD

Service was so so, definitely a bit of an attitude from the older woman with glasses in the shop. The reason that I am granting this shop 1 star is that they significantly over charge for items that you can buy from the designers directly online. I paid nearly 192EUR over what the designer is charging by purchasing at White Bird . Had I done my research earlier, I would not pay such premiums! Shame really, as I was excited to support this business on our recent trip to Paris.

Word of caution - make sure you ask for all the relevant terms prior to making a purchase here. This review is not a reflection of the products at this store, which generally are quite nice, but a reflection of the extremely frustrating customer service I received. I made a purchase here, and at the time, their website unequivocally stated that they would refund return items withing 14 days of purchase. When I attempted to return my ring to the store, they said that the return policy applied to online purchases, not in-store. They did not inform me of this distinction prior to my purchase and they refused a refund (though they did offer an in-store credit). To me, the fact that they are adhering to a misleading policy has been extremely frustrating and underhanded. I also note that they have updated their terms on their website to clarify this issue, but are not willing to admit that the policy as it stood when I made my purchase was misleading.

This was my first time shopping in a White bird store. And I don’t regret it! The seller was so helpful and professional. It allowed me to discover lovely jewelery designers, and to offer myself a beautiful ring from Yazuko Azuma. I can only recommend !

Great shop, nice design, lovely designer jewellery. Many thanks!

L'accueil est charmant, les vendeuses à l'écoute. J'ai fait réparer une bague . Je suis contente du travail mais pas de la rédaction de la facture : alors que j'ai payé pour un rubis , il est simplement mentionné "réparation "! Aucune certitude du coup .Pourtant pour avoir la facture , j'avais dû donner jusqu'à ma date de naissance !

Je suis rentrée dans cette boutique à la recherche d’un cadeau pour la naissance de ma fille et j’ai flashé sur la bague Diana ! Il y avait 2 modèles dans la boutique (tourmaline et aigue-marine). La responsable de la boutique a fait venir le 3ème modèle (saphir) quelques jours après pour que je puisse l’essayer. Coup de foudre ! Après une mise à taille offerte, je suis fière de porter ce très beau bijou. Je remercie toute l’équipe pour son expertise et son accueil ! Je reviendrai certainement.

J ai pas osé entrer. Boutique intimiste. Cela dit, la vitrine contenait de très belles pièces qui auraient pu m’aider à franchir la porte.

Expérience détestable. J’ai acheté une montre de la marque Unimatic qui est, très vite, devenu dysfonctionnel (la montre retarde). Dès lors, le traitement du service client s’est avéré catastrophique. Mauvais diagnostic, orientation vers des réparateurs tiers, puis, finalement prise en charge de la réparation pour retour au fabricant. 11 semaines après l’avoir déposé, je n’ai toujours aucune nouvelle de la montre. Pas de dates de remise, pas d’information. Aucun appel de Whitebird. Lorsque je les relance, c’est à peine si je dérange. À cela s’ajoute une méconnaissance des droits des consommateurs. Bref à fuir. De même que la marque précité car le produit n’est pas au rendez-vous. Je mets une étoile car il n’est pas possible de mettre moins.

Word of caution - make sure you ask for all the relevant terms prior to making a purchase here. This review is not a reflection of the products at this store, which generally are quite nice, but a reflection of the extremely frustrating customer service I received. I made a purchase here, and at the time, their website unequivocally stated that they would refund return items withing 14 days of purchase. When I attempted to return my ring to the store, they said that the return policy applied to online purchases, not in-store. They did not inform me of this distinction prior to my purchase and they refused a refund (though they did offer an in-store credit). To me, the fact that they are adhering to a misleading policy has been extremely frustrating and underhanded. I also note that they have updated their terms on their website to clarify this issue, but are not willing to admit that the policy as it stood when I made my purchase was misleading.

The design is stunning and the selection excellent. I wear my lovely Anaconda ring everyday, thank you Clarisse for being so helpful :)